the bed comfy, clean rooms nice pool beautiful gardens.

the pool had a good temperature and overall my experience was enjoyable

hotel with a park, great pools for kids and adults, and iguanas by the pond

there wasn t bar service at the pool

there wasn t bar service at the pool

location was very good. swimming pool, gardens and views were very nice

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

the gym is really not a gym but a bunch of old equipment thrown in a dark room

excellent facility with a great pool area

there could be more social activies for both adults and kids.

i enjoyed the room and the pool and gardens.

no activities for kids

the pool is not nice, the rooms smell weird

i forgot ask the wifi password and in my arrival doesn t give me.

free parking on the

the pool and amenities are nice and comfortable, as advertised

good value for your money, nice pool

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

wifi signal is very poor, food is very good but little bit pricey

swimming pool, cleanless

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

the spa offers good massages and they offer yoga classes and ceremonies

they offered us the spa to change as they did not have the room ready

spa services below average, very cold while performing massage, poor service and massage person not

it's a very peaceful location with a lovely climate, a good gym, and a large pool

the soap smells like feet they have room service until 10pm is not 24 hours like they said

try the spa - you will not regret it

the gym was nice

the breakfast, bufete and the temperature of the pool

wifi is not working in the rooms

pool is not been cleaned

spa and breakfast were amazing

the grounds are historic and beautiful ! the pool is awesome!

can order food from nearby restaurants and eat by garden pool, we had lots of fun, not only the kids but parents

clean. end. good breakfast

pool

with great view and silky soft cotton begging on comfortable bed, spacious bathroom, beautiful pool and good

loved the infinity pool and view from the room.

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the pool i never

good temperature of the pool

) it is also a pet friendly hotel and a better pet friendly option in the area

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

the room was to dark and the emergency exit to the pool was blocked with a desk...

a liquor bar service by the pool could be great in the evening hours

the hotel is a bit old and some rooms could be renewed or the pool towels.

breakfast is amazing, the hotel rooms are good size, grounds always clean

wonderful pool, quiet room, and good wifi

the staff was excellent and hotel was super clean nice pool and garden and the food was superb!

and the place in general but for me the most important thing was the wifi which was excellent

the wifi coverage was very good on all levels

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the pool was murky and not clean

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

nice pool, very clean, very nice

beautiful property with garden and pool

the gardens surrounding the facility was great, the pool was great

pleaseeeee respect humans who chose not to have kids

gardens in cuernavaca free valet parking totally worth staying here breakfast is excellent and well

pool was cold, i ve read that it was warm my toddler did not enjoy because of the temperature

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient

with a drink at an open space, restaurant terrace, pool side, etc there is no restaurant, bar nor room service

wifi signal was weak

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

pet friendly, we had our cat with us

garden and pool

hotel, pool (temperature controlled) and greenery, great rooms, great service

my kids took to sitting in the common areas in order to get wifi

we loved the heated pool and the clean and comfortable rooms.

have 2 swimming pools to choose and the waiters from the bar come often to ask if you want drinks

great price, comfortable bed, quiet street, nice pool area

the swimming pool is heated very well, and my kid was very happy in the swimming pool

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

pool was not so clean

location only 5-10 minutes walk into the centre, rooms are good and there is a small pool and lovely walled

wifi was unreliable

parking in the master suite, king size bed & calm

no hot water for the shower. water in swimming pool was also cold.

great pool

i will definitely return, but book a room overlooking the pool area

the breakfast that was included was very generous, fresh, and delicious

delicious dining al fresco - free breakfast

the breakfast it's amazing

nice garden, pool, free breakfast

the included breakfast is excellent

wifi worked one day although poor connectivity and did not work at all the next day

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

breakfast included was fantastic and the wait staff was attentive and friendly

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

nice bar - no bartender

wifi was bad

the hotel offered self service laundry which was a very nice surprise for us.

also the laundry was

parking

honest price, clean room, nice breakfast.

private & secure parking with a night guard and the location of the hotel

nice pool very clean

the pool was awesome with a great temperature.

access could be better around the pool area with better planning for guests with scooters or wheelchairs, the

buffet was nice (but you have to pay extra for it), there are 2 pools, one is pet friendly (they could have been

pool and spaces

pool and gardens

and pool are terrible, waiters take forever to ask for your order and they don t have room service, you have

nice atmosphere and pool area. great whirlpool within the room.

the highlight of my stay was the swimming pool which was delighfully warm

pool and garden are in good shape

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

, quiet and good service with spa

very nice hotel in the center of cuernavaca; it has 2 inner yards, each with a pool

wifisignal did not reach the room which is effectively the same as no wifi

the wifi service is an opportunity area.

the swimming pool

building has charm, the rooms are spacious, not too far from pools and garden restaurant

location, very nice pool, good restaurant

families let their kids jump and dive, play ball and take over one pool completely

loved the gardens and the second pool because the water was at a good temperature even though we went during

had no pressure, sometimes had problems connecting to the wifi, traffic jammed on av

wifi was not always very stable

the wifi was good, but some days it would disconnect and you'd have to re-enter the

only thing we weren t happy with was the wifi service, for the first two days we didn t have a internet

the food is excellent. great food. the pool area is very comfortable

we had planned to go out after lunch but changed our plans and just lounged by the pool reading

service and spa was great as i remember it

the gardens are fantastic. nice spa services. food was great

beautifull pool and spa. excellent food in the restaurant.

the location of the balcony made it a little noisy when other guests were in the bar area

i wanted an authentic mexican breakfast and i feel the hotel offered it

we went for an anniversary and they surprised us with a free dessert while we were at the pool

pool area is not on the same level as the rest of the hotel

breakfast was wonderful. beautiful romantic spot

don't go to the spa that's a real rip off and not worth the money

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

nice pool with warm

the 2 pool areas & staff are great

wifi signal was amazing at the room's desk and free

facilities have seen better days (old), and the parking lot was disorganized.