didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

location was very good. swimming pool, gardens and views were very nice

the bed comfy, clean rooms nice pool beautiful gardens.

hotel with a park, great pools for kids and adults, and iguanas by the pond

there wasn t bar service at the pool

very good value for money, great pool and friendly staff

hotel with a park, great pools for kids and adults, and iguanas by the pond

the gym is really not a gym but a bunch of old equipment thrown in a dark room

excellent facility with a great pool area

there could be more social activies for both adults and kids.

i enjoyed the room and the pool and gardens.

no activities for kids

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

gym and pool are good

beautiful swimming pool and jacuzzi

facilities are great, food is good (a little bit pricey) but the spa is excellent

awesome pool and jacuzzi

is a really beautiful place and had a really nice stay thanks to patricia from room service

prizes in mini bar items are extremely expensive

garden and pool are nice. althought it was busy with family and kids

try the spa - you will not regret it

the room was very nice!! room service saved the stay!!!

the pool is not nice, the rooms smell weird

great pool with infinity ledge and apprx 25m length for laps.

space, pool and flexibility

air conditioning in room did not feel cold, gym equipment is basic and did not function properly

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

i asked for room facing pool

they offered us the spa to change as they did not have the room ready

wonderful pool, quiet room, and good wifi

they close the pool the day i want to use it

a liquor bar service by the pool could be great in the evening hours

the swimming pool is very cold

great for families with kids due to pool

however, we enjoyed spending the weekend at the hotel, enjoying the pool, walking around the garden and eating

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

only negative was the jacuzzi pools- there were two, but the one was not working on some days and they weren't

the breakfast, bufete and the temperature of the pool

beautiful location , amazing pool and great breakfast

parking staff in the night was very rude, when i asked him that i wanted to park my car, he told me

it is also pet friendly

the pool is warm and long that you can swim, i strongly

was a little confuse with service at breakfast

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

the wifi coverage was very good on all levels

and the place in general but for me the most important thing was the wifi which was excellent

the food, the room the wifi

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

i forgot ask the wifi password and in my arrival doesn t give me.

good value for your money, nice pool

free parking on the

the pool and amenities are nice and comfortable, as advertised

pet friendly, we had our cat with us

wifi signal was weak

garden and pool

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

they didn t have spa facilities

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

beautiful property with garden and pool

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

nice pool, very clean, very nice

the gardens surrounding the facility was great, the pool was great

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

and there is this pool with saltwater that was only gor us during the time we were there

valet parking only, which can be a bit inconvenient at times

they have a lot of activities for kids and also activities like yoga, zumba, etc

i asked for room service and everything was delicious

wifi was bad

nice bar - no bartender

wifi didn't reach my room

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

the heated pool is a huge highlight and the garden landscape is beautiful

breakfast tasted salty both times

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

the restaurant served an excellent breakfast, and lunch

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

if you like resorts, where you can get drinks and massages and meals and sit by the pool without leaving the

pool is lovely, rooms are huge, balconies are gorgeous

would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room

i m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects

comfortable bed and delightful pool

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

little one was sad that the pool was too cold for swimming

the wifi never worked

no hot water for the shower. water in swimming pool was also cold.

good room service

really need to improve the wifi

small parking spaces

the only thing i missed was it's summer vacation season and the hotel was packed with kids.

español was not so good, everyone did so much to make me and my partner feel accomodated and the breakfast was

com was including breakfast but some how we end up paying extra breakfast for the kids as we were told it is

price vs benefit, the pool

, quiet and good service with spa

the wifi service is an opportunity area.

s a really charming hotel with a wonderful pool, rooms are spacious and it s like a tropical paradise

very nice hotel in the center of cuernavaca; it has 2 inner yards, each with a pool

pool and gardens

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order

and pool are terrible, waiters take forever to ask for your order and they don t have room service, you have

the highlight of my stay was the swimming pool which was delighfully warm

nice atmosphere and pool area. great whirlpool within the room.

travelling with kids, we were very much looking forward to this and just couldn't really be in it

the gym is great as well

provide information in the room about wifi and how to get room service.

provide information in the room about wifi and how to get room service.

service and spa was great as i remember it

the hotel offered self service laundry which was a very nice surprise for us.

also the laundry was

it is convenient with good breakfast and good price

breakfast was decent, but it wasn't as on a display that having pancakes

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

very clean and pretty hotel! loved the pool and garden area

i was working remote and had to go to the pool area for a signal

the wifi was good, but some days it would disconnect and you'd have to re-enter the

wifi was not always very stable

view from our room which felt like we were in the dungeon was the parking lot and rubble from construction

room service was really bad

restaurant was quite slow, the hotel was full of young families with screaming babies and spoiled kids, the gym

gym facilities are very outdated, small and some machines were not working properly

staff, room, wifi were all great

pools

the staff didn't go to the pool to ask if we needed anything, we had to go look for them.

parking functionality is not automatic; you need to call a guy to open the doors and so

families let their kids jump and dive, play ball and take over one pool completely

loved the gardens and the second pool because the water was at a good temperature even though we went during

enough sun beds or space for those and allowing people to eat/drink next or in the swimming pool

i wanted an authentic mexican breakfast and i feel the hotel offered it

we went for an anniversary and they surprised us with a free dessert while we were at the pool

pool area is not on the same level as the rest of the hotel

breakfast was wonderful. beautiful romantic spot

don't go to the spa that's a real rip off and not worth the money

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

nice pool with warm

the 2 pool areas & staff are great

wifi signal was amazing at the room's desk and free

facilities have seen better days (old), and the parking lot was disorganized.

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic