the pool is not nice, the rooms smell weird

they offered us the spa to change as they did not have the room ready

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

spa is amazing

facilities are great, food is good (a little bit pricey) but the spa is excellent

the rooms still the same, but the ambiance was different: there were so many families, so many kids, it was

food in the room service is really bad, also they charge me for a room to get ready for my wedding cos the

wait time, food quality, room service food for the kids was barely edible

is a really beautiful place and had a really nice stay thanks to patricia from room service

everything was great!! brunch staff pool everything amazing

they need more staff at the pool

the swimming pool is simply amazing and the water temperature was perfect

beautiful location , amazing pool and great breakfast

the pool was nice and warm (but not too warm)

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

the gardens surrounding the facility was great, the pool was great

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

beautiful property with garden and pool

nice pool, very clean, very nice

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the

room service a bit too expensive.

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

breakfast

time of the bar was a bit to early and no mini-bar

a smoke with a drink at an open space, restaurant terrace, pool side, etc there is no restaurant, bar nor room

mexico is full of hotels with this type of concept - colonial style rooms, some gardens, pools, restaurant etc

the walls are thin so we could hear noise from other rooms and the wifi didn't even work in our room and on

wifi is very poor, hardly exceeding 1 mbps

i booked a ground floor room next to the pool and ended up getting a first floor

good food and ambience, good location, pool and amenities good.

room was big, clean, and comfortable, and the pool is really awesome

spacious room. nice pool.

have 2 swimming pools to choose and the waiters from the bar come often to ask if you want drinks

the hotel offered self service laundry which was a very nice surprise for us.

also the laundry was

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

was delicious the breakfast

it was a little pricey for a quick overnight stay ~ but we needed the secure parking

gym facilities are very outdated, small and some machines were not working properly

in restaurants, room service, pool area, and valet parking are high for what you get

4) room service not proper if your shampoo and shower jel finish you have to inform then only they

room service was really bad

restaurant was quite slow, the hotel was full of young families with screaming babies and spoiled kids, the gym

the pool is also perfect for kids and adults as there are separate areas for both to enjoy

the swimming pool is very clean the surrounding very nice and nitty

kids in the pool swimming with diapers and clothes. dirty pool.

with great view and silky soft cotton begging on comfortable bed, spacious bathroom, beautiful pool and good

low variety of breakfast dishes

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

the pool was murky and not clean

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the food, the room the wifi

the wifi coverage was very good on all levels

room need some updating. wifi didnt work in the room.

a liquor bar service by the pool could be great in the evening hours

great for families with kids due to pool

a liquor bar service by the pool could be great in the evening hours

the onsite restaurant and bar was amazing with amazing food and of course an amazing staff

the grounds and pool are very nice

rooms, strong water flow in the shower, beautiful pool, lots of great service

a property for whole family, one pool is great for toddlers witha a minimum depth and tempeted

location, very nice pool, good restaurant

the pool seems to be the main attraction of the hotel and the kids loved it

the highlight of my stay was the swimming pool which was delighfully warm

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order

nice atmosphere and pool area. great whirlpool within the room.

the pool is not very clean, facilities very old and poorly kept, very pricy for what it offers.

and pool are terrible, waiters take forever to ask for your order and they don t have room service, you have

had no pressure, sometimes had problems connecting to the wifi, traffic jammed on av

everything. staff great. pool good. decent restaurant manager at restaurant was exceptional

wifi was not always very stable

i was working remote and had to go to the pool area for a signal

we had issues with the wifi in the room

parking under the room was nice

wifi was unreliable

nice little hotel with pool and a garden.

wifi is working badly, only 2 sockets for the hole room

the wifi never worked

hotel, pool (temperature controlled) and greenery, great rooms, great service

wifi signal was weak

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

pet friendly, we had our cat with us

they didn t have spa facilities

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room

great pool

spa was also

but it was a lovely place to dine or have breakfast

my favorite thing was having breakfast on our balcony

the bar makes the best cappuccino (and they bring it to the room)

breakfast was wonderful and the restaurant area flowery and beautiful

breakfast tasted salty both times

pool was a bir run down, with little space to sit

the restaurant served an excellent breakfast, and lunch

wifi was bad

nice bar - no bartender

wifi didn't reach my room

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

we went for an anniversary and they surprised us with a free dessert while we were at the pool

tropical grounds and pool-like being in a romantic hacienda --great restaurant&bar- staff very

bar closed very early

breakfast was menu only, so not great for business people in a hurry

everyone that goes must get spa treatment at maikiki spa

price vs benefit, the pool

i could enjoy reading a book as my son and my husband used the pool

the wifi service is an opportunity area.

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

, quiet and good service with spa

pool and garden

gardens, pool & spa were beautiful

the gardens are fantastic. nice spa services. food was great

kids enjoyed a lot the swimming pool

service and spa was great as i remember it

there wasn t bar service at the pool

the pool had a good temperature and overall my experience was enjoyable

the pool has dirty dishes, bottles and food trash around 12 pm on sunday , unacceptable

the bed comfy, clean rooms nice pool beautiful gardens.

hotel with a park, great pools for kids and adults, and iguanas by the pond

location was very good. swimming pool, gardens and views were very nice

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

large room, excellent wi-fi, heated smaller pool

nice pool with warm

wifi signal seemed weak in the bathroom and would sometimes get disconnected

very nice property, comfortable and spacious rooms, big pool and nice food.

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

i was put next to the laundry room so it was prettty noise and hard to rest during the day.

laundry service is very fast

the pool was not working properly

lots of stairs with walkways over the small pool

outside is large enough to be comfortable if not too many people - and easy parking in front (although not

excellent facility with a great pool area

surroundings and pool area

amazing place, fountains, garden, pool, comfortable rooms

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

property was beautiful! staff was friendly. pool was great. 10/10

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service

better food for kids and adults breakfast and pool menu

i don't like that workers allowed people to reclamaim seats near the pool as their own since 7 am so they can

in the main pool, by including bar stools and an area where you can be sitting in the pool but only getting

swimming pool for adults was also good

water in the pool was so cold

it has a restaurant, a pool, a small gym, bar and one shared living room

the pool had a lot of dust but it was due to a the windy time in

the room we got was in front of reception and next to the door out, our view was the parking lot :( we didn't

great pool