it was convenient to have laundry service but the clothes didn t come back quite as nice as i expected

easy parking

the more simple food in the bar was lovely though

the staff are great and the bar and restaurant are lovely

didn't make it downstairs for dinner due to timing issues with our kid's bedtime, but room service was hands

friendly staff with check-in and breakfast

breakfast buffet was good, so is the half-board option

we had the most amazing view of the iconic peak of txindoki from our room and from the rooftop bar area

the bar staff were neither pleasant nor helpful

the staff in general were very friendly and the buffet breakfast was good

great location with free parking!

great location, very clean, nice bar restaurant and helpful staff

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

extensive breakfast buffet

parking is

very nice and friendly place. room was very comfortable and breakfast perfect. great bed.

the bar on the ground floor is a nice place

breakfast: they have very clearly mentioned in booking itself that it is continental breakfast

free breakfast option was excellent and perfect for starting the day before exploring the area

i needed an early check in and they facilitated it

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

bar and restaurant are really really nice

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

hotel, tapas in the bar good, comfortable, very friendly and helpful staff

the room is very good, all works well (airco, wifi, shower). also the staff is very helpful

the bar ladie and the gins we had was 4+ stars very nice.

we were told the bar was open until eleven and returned at 10

plenty of parking and a great bar with very reasonable prices

easy access, good parking and well lit parking-lot

parking at the house

we chose to avoid staying in the city itself to avoid parking issues and indeed we didn't regret it for a second

our visit was out of season; the parking is off-street, not enclosed, and

there was parking right outside the property but we didn t need the car once

went off a couple of times which affected the wifi

pili even did our laundry for us

bar staff were kind even when we wanted a drink late into the

great alternative to trying to find a place with parking in the heart of san sebastian

while with us it was brought by the host from the kitchen

very nice host, quiet location, comfortable beds, good wifi, short distance from san sebastian

a perfect stop with safe, private parking in the quiet countryside after disembarking from the ferry in santander

would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

no laundry service, if that matters to you.

breakfast and nice room

it didn't have an outdoor pool area with sunbeds - there is an indoor pool, but i think you had to pay extra to

bartender from the outside bar needs some hygienic lessons

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

plenty of parking on site

they serve a very nice dinner at a reasonable price, breakfast is great

free parking in front of the hotel

parking just for two cars

there is free parking right next door and beautiful views of the village church

parking for my motorcycle at the front of the building

great water pressure, friendly staff and the only hotel in basque country where we got breakfast included

breakfast

they don't have some of the advertised features such as no laundry, no restaurant, and the spa that was advertised

plenty of parking and reasonable access to major routes

free parking space

pet fees, moldy shower, water problems, tried to charge me for a dinner i didn t eat, and most

building with big rooms big parking beautiful area good breakfast nice staff working there very good

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

wifi with disruptions in several rooms

the wifi system has a problem and lacks any security

wifi was very poor, there was no bar

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn

terrace was perfect for us on easter monday as we could cook a little dinner and run a load of laundry

the apartments are spacious, well equipped with furniture, heating, the house has a big common kitchen with

owner and mother friendly and coffee and tea available in nearby kitchen

was great with anya coming late for us, the beds comfy, the complementary food and honesty bar excellent

bar in village where you can get an evening meal

hotel was a great antidote because we were able to sit in the very-lively outside restaurant and bar for a few

lively bar and restaurant - apparently it's popular with the locals who drops by to eat and drink

however, once you walk through the front gates and into the beer garden for the bar, it's like a little sanctuary

the bar and restaurant were pleasant and busy

rooms are above a very popular bar and restaurant and have hard floors, so noise from below and between floors

could not sleep at all so uncomfortable and laundry truck arrived at 5am people turning up late also noisy

no laundry, asked about toothbrush and needed to go to reception for it (i don t mind walking

hotel with great rooms, facilities, excellent breakfast, nespresso in the room, good wifi, great parking

very helpful and friendly staff, nice and well organized parking, great breakfast

the gym facilities were good and the pool looked great (i didn t use it)

actual laundry on site

rooftop pool bar could ve been better - no option to get lunch there.

room was large and comfortable, and the hotel s decor and facilities are modern spa, pool, meeting rooms

i imagine that the pool and upstairs bar would be fantastic in summer

pool is nice but not so much when full of kids

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

- location: convenient indoor/outdoor parking, easy driving access (within 10mins) to san sebastian town where

soap next to the bath. bigger/ other swimming pool.

worth noting the pool indoors and there is really nowhere to sunbathe.

out of town and will have to drive in every time you want to tour or eat in town, but underground parking in

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat

it and it felt like they were the owners and had an investment in the local community (the bar was full and

restaurant could have been open, bar was closed when we got back

had a restaurant and bar on site.

the hotel has a cosy restaurant with a good look as well as a nice bar area

no laundry services daily. limited staff at the desk for help during evenings

place to dry your laundry

the wifi connection was intermittent and bad. the door to our room was very difficult to open

were no facilities in the room - no tea and coffee making - and no bar fridge

breakfast and gym were excellent

the hotel had plenty of parking and lovely gardens

free parking right outside and a feeling of 1920's luxury everywhere

free parking

parking on site was plentiful

were or have leaked, so although not effecting our stay it did look a little tired where carpets and walls were

similarly with the laundry

dog with us so not allowed in any public area of the hotel, which we understand unfortunately the room service

not good value for money. breakfast was mediocre, gym was dated and not well maintained,

breakfast, staff was friendly with us and the kids and helpful at all times

kitchen is not usable - no kettle, no knife, not clean dishes, stuffy bathroom

they laughed at us when we asked if they offered some sort of laundry service

very pleasant place to stay . dog friendly. good wifi. secure parking

we were too early in the season for the pool to be open.

this hotel is well out of town, we should have been advised that only basic bar food was

wifi in my room, which was a bit disappointing as it is supposed to be a four star hotel

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

great hotel location good very central bar people very efficient and helpful

room was a bit noisy at times as there is cafe/ bar below

wifi wasn't the best connection on third floor

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

weak wifi in room.

the laundry van was very loud monday morning waking us very early

laundry service is very good and quick

we wanted a hotel with a coin laundry this did not

guest coin laundry

they have a nice gym

garage charges are high 25 per night as was laundry service

expensive. the gym was closed.

we travelled with a pet and the personnel was great at explaining the rules and giving the comfort elements

breakfast, staff, bar, wifi, a very good hotel

very kind, attentive staff, gorgeous rooms, excellent room service, great on site parking, and a dream to sleep

they need smart tvs or tv channels in english for families that travel with kids like us

stayed in a 5 stars hotel in bilbao that had amazing facilities (spa included), super confy bed, outstanding

clean. pet friendly.

great with connecting rooms for us as a family with small kids

good signal on wifi

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

things, main thing, they advertise a pool, which is why we booked it as we have 3 kids who love swimming

only large lights in sofa bed room- a little night light would have been helpful for kids.

the menu of the breakfast is same every day

we were upgraded to a suite and they surprised us with a room service of a bottle of champagne

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

above all, a wonderful cider bar is just around the

swimming pool was not so clean

very nice. spacious and very clean room. nice swimming pool. very nice breakfast. we recommend

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

room, comfortable beds, very good room service, lovely breakfast, walking distance from the

wifi a/c

poor quality internet wifi connection on the 8th floor. very weak signal.

room good and staff in piano bar excellent

location cafeteria is very good dont bother with the buffet breakfast just have breakfast in the hotel

would have found it useful to have an iron in the room as laundry costs very expensive .

there js no iron! only by payment at laundry

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

laundry services very expensive

the food from room service was sub standard

ability to use the gym during a longer period...gym did not open until 9:00...not good

at 9 am, according to our experience very late for 4* hotel, we asked, but no exception was made; wifi not

breakfast was expo

not offering room service

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

the availability of a laundry room was unexpected and useful

also has laundry

beds were a little bit firm, no ironing in room but a spotlessly clean laundry room available

there was a family who let their kids run about until 10

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

our kids had 103, also a great room

wifi never worked in my room

there were also kids making a racket at 6am

wifi worked great

there were also kids making a racket at 6am

a bonus is the restaurant bar downstairs

wifi not good

has bar and restaurant

were told the bar and restaurant closed at 10

out after that), and then on the last night being called down from my room as someone in the bar had not paid

there are only three sun beds by the plunge pool, and the pool itself is on the smaller side

no pool access and nothing to warn us. we wouldn t have booked if we knew wasn t open

well, have had better the 150 euro supplement for the dog is absurd in comparison to all other pet friendly

rooftop pool area was quite small with just a few lounge chairs and was not able to be enjoyed as often as

great views from the outdoor bar area

hotel staff managed to locate it at the external laundry and returned it to me by post

the adults only element

wifi was unstable

the spa and the gym are excellent in comparison to others hotel

the spa and the gym are excellent in comparison to others hotel

lovely rooftop pool plus bike storage and free laundry facilities were

overall great to have that convenience and peace of mind great extras - like being able to do any laundry on

everything: big room, swimming pool, bikes, table tennis, gym, laundry and more

great coffee, insane laundry facilities and a 20m pool

clean rooms, a/c is excellent, free laundry facilities, very friendly staff and nice vibe about

situation and parking facilities are excellent the property is situated in amongst vineyards

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for

to the nice beach - breakfast was simply great, with fresh pastries and home-made products - safe parking

plenty of car parking

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for

very clean fluffy white towels and perfect white clean laundry on beds

clean room, good location, good wifi, helpful staff

the wifi didn't work in our rooms

price and the fact that there was no mini bar or safety deposit box in our room

there was also no room service which is strange