the swimming pool was great

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

free parking lot and free spaces all the time, we loved our stay and would highly recommend

free parking, friendly stuff, clean.

pool was a god send on a very hot day

could not sleep at all so uncomfortable and laundry truck arrived at 5am people turning up late also noisy

no laundry, asked about toothbrush and needed to go to reception for it (i don t mind walking

there is a gym and a swimming pool

very well equipped gym

room service excellent

actual laundry on site

wifi service was restricted to your room and reception only

selection at breakfast buffet, huge pool, gym with nice view to the woods

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

good service in the bar

the bar could have stayed open later than 11pm

weak wifi in room.

bar and restaurant next to it was perfect and breakfast was

while with us it was brought by the host from the kitchen

got our arrival time wrong so we had to wait to get in, forgot to give us wifi code and forgot to open gate on

great alternative to trying to find a place with parking in the heart of san sebastian

very nice host, quiet location, comfortable beds, good wifi, short distance from san sebastian

just down the road is a great restaurant and even a mini-golf

the hotel is very well equipped with anything you could possibly need: gym, laundry room, parking, pool, bar,

everything. the style, the rooms the free access to gym and laundry

great coffee, insane laundry facilities and a 20m pool

laundry facilities were very busy , but worked great and were free

the room, the gym, the laundry room, the decor, everything was amazing

fantastic breakfast and nice little extra touches in the room and a very comfy bed

a booking of a huge group of kids (american kids with absolutely no manners) and putting them in rooms on the

amenities eg: room service, bike hire. friendly welcoming staff.

it was good location and spacious. breakfast amazing

great bathroom. kids loved the spanish candy at the reception.

the room service breakfast was excellent and very generous

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

there are lots of cafes and bars close by so breakfast is easy to get and it’s only a shortish walk to the

friendliness of staff, cleanliness, downstairs bar area, peaceful area

poor wifi. should be better in this day and age.

great with connecting rooms for us as a family with small kids

i like sandwich zenit on the room service menu

only issue we ran into was that the bar staff at the restaurant downstairs weren't very nice to us when we came

the tiny rooftop pool (spa pool)

advertise a gym but its really a room with a treadmill, stepper and indoor bike which needs some repair

the breakfast is cooked fresh and is lovely, served on the terrace overlooking the pool - delightful

ideal, just a short walk from the bustling area where everything is happening, and the included parking was a

85 euro) to enjoy the continental breakfast of 3-courses and good coffee, by the pool

off street parking a bonus

cosy, clean, perfect for a short stay - with parking!

friendly and efficient staff, free breakfast, quiet location, clean, comfortable room, free parking

check-in; wifi

car parking on site bus service runs every few minutes to city centre which really is a no go area for

good location, within walking distance of local tabernas and good on site parking

few little cosmetic things like not all light bulbs were working, wifi channels tripped over each other and

no concierge, only one person at reception who kept on saying i am alone , the shower of my kids room

gym and sauna were broken for the full four days we were there, and the staff didn t seem to know

breakfast choice is a bit limited, wifi was sometimes slow.

they also have a small gym and sauna in the basement

there is no room service

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

similarly with the laundry

parking a little expensive

great room service with reasonable prices

the gym is small but well

there was no kitchenette but we knew that before we booked so can t complain

hotel staff managed to locate it at the external laundry and returned it to me by post

great roof top pool and excellent refreshments

great that is it an adults only hotel

everything was perfect the room the gym the breakfast

brilliant hotel - loved the rooftop pool and friendly, helpful staff

the hotel did our laundry was 10 euros a bag

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

upon request a parkingspot with ev charging was reserved for us

i was at the edge always with kids in the room

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

fairly limited dinner menu. gym isn't really a gym

bar and eating area are charmingly set with charming servers

lovely terrace area bar open till 2300 hrs

breakfast - very good having a relaxing drink in the bar or the guest lounge - very good

excellent gym

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

loved that the breakfast was so relaxing and staff easy going and helpful

the breakfast was of very good quality and great value

location, beds, staff, great breakfast & excellent restaurant.

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

hotel was beautiful, very clean, staff very helpful, laundrymat approx 10metres away, rooftop bar a standout

search lights outside the window were quite annoying and laundry very expensive but honestly it was

it was a shame the pool wasn t open but we should have checked this prior to our stay

poor room service options

the shower was excellent and breakfast was scrumptious

great parking facilities, in the middle of a nature reserve and just a 15mn drive from central san

free parking in front of the hotel

free safe parking

we loved the customized breakfast, we were offered a choice of home made cakes, eggs, cheese and so on

the main issue was with their laundry service

great connecting rooms so kids had their own space

food in the hotel bar and restaurant, very friendly staff

rudely told that there were no tables, yet it seemed empty and we were prepared to just have a bar snack

great connecting rooms so kids had their own space

just opened, so they were struggling with the laundry service

maybe longer room service times if the bar / food options are closed downstairs

the pool on the roof was not open, due to it being march, but the whole pool area was huge and in

the gym was a bit small, but modern.

gym exceptional poor, very limited space to exercise and no heavier weights available

location / rooftop bar / room facilities

early checkin dir to ongoing car problems great bar and terrace areas

the room service meal we ordered was exceptional

very cool rooftop bar with great views

rooms too small. no drawer space. poor room service.

the window we could only see the wall of the building and the laundry

loved the location of the hotel and the breakfast was great

pet friendly

only thing we didn't like was the breakfast. the food wasn't very good.

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

delighted there was a good car park. we were facilitated with an early check in.

spa tub was old and broken after one time use

the hotel charge for a pet is steep for

wifi was very poor

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

very clean fluffy white towels and perfect white clean laundry on beds

10-15 minute walk to old town and all the main attractions and pintxos bars

pintxos at the bar are excelent

great location and bar at the front

price and the fact that there was no mini bar or safety deposit box in our room

breakfast was delicious and the welcome drink at the bar was a nice touch

the breakfast could be better.

the bar and restaurant are top quality and the hotel is central to everything in san sebastian but not

expectations, the upgrade offered allow us to feel as royalty, the facilities, staff, interior, breakfast, the

kind and helpful staff, incredible interior design, amazing location on the beach front, superior bar and dining

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

laundry was pricey but good

note spa is not on site nor is access included with booking a room

spa wasn t available and parking was too expensive.

gym was tiny and claustraphobic

we had an early check in with no problem

everything was awesome! only the gym and the hotel facilities can be improved.

did advertise having a gym which is true but two cardio pieces and a pec deck is very small and was a bit of a

the gym a little small and cold

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

but the gym and spa is what made it totaly exceptional for my family and i

the spa downstairs, is really good, the gym as well

comfort. showers, balcony with afternoon sun, breakfast

family room is composed of two rooms connected with each other - good option for a bit older kids

no laundry services daily. limited staff at the desk for help during evenings

place to dry your laundry

i m very grateful for this hotel being pet-friendly

welcoming staff, room was very clean, wifi was great, very quiet and cosy

secure parking. pet friendly. welcoming staff. nice balcony.

it was still a very tasteful meal, i just think the bar is set high with nobu around the world and this particular

comfortable property with great seafront location, amazing views and nice rooftop pool service was very friendly

great views from the outdoor bar area

- although advertised with pool the rooftop has what can be considered a jacuzzi with 4 (four) sunbathing chars

rooftop pool area was quite small with just a few lounge chairs and was not able to be enjoyed as often as

service was hit and miss - laundry arrived late, concierge booking messed up

it is listed as pet friendly but it s more pets permitted as they cannot go anywhere but the room

tables at which we were about to sit in the bar and just outside the bar, before dinner, were not clean

was a bit expensive in room service

limited vegetarian options in hotel restaurants and room service

a laundry is a 4 minute walk away

bar next door closed around 12, would have been nice if it opened later

clean, comfy, good breakfast, great location.

lovely breakfast, great room, friendly staff and excellent location

was a function in the associated bar next door which meant we had to have a drink elsewhere one evening

excessive fees for parking, laundry, breakfast, etc

laundry service was poor

laundry service ridiculous expensive

the early check in for both rooms was another big plus in terms of service

the breakfast excellent and staff very friendly and accommodating

wifi with good connection

the wifi password was not shared on the key card, and required asking staff

wifi connection was strong and stable

good connection to wifi

great location. friendly helpful staff, super quick wifi

best location in the old town breakfast comfortable rooms & surprisingly big bar downstairs

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

staff and their advice on where to go and what to eat, the delicious pintxos in the onsite bar (ox cheek and

location, modern decoration and delicious breakfast

rooms are fantastic, breakfast is amazing with pinxtos style food as well as more standard breakfast fare

we booked the apartment and it was perfect for us to do laundry and cool a little

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

specifically the option to do laundry and having a large bathroom was great for us

i'd be searching for what i didn't like, but they did want to charge a lot for laundry

it had everything we would need including laundry

would have found it useful to have an iron in the room as laundry costs very expensive .

laundry services very expensive

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

there js no iron! only by payment at laundry

- poor wifi connection - bathroom door creaky

nice room, clean, comfy, good wifi

our kids had 103, also a great room

our kids had 103, also a great room

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

garage charges are high 25 per night as was laundry service

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

facilities in room, bar & restaurant served excellent food and were able to accommodate dog in bar

great breakfast. solid wifi.

breakfast, staff, bar, wifi, a very good hotel

they have their own bar and restaurant downstairs

tapas bar was awesome - food extraordinarily tasty

were told the bar and restaurant closed at 10

cleanliness super comfy & the bar restaurant had the nicest staff at night

wifi not good

booked one room but made a mistake and didn t indicate that we are two adults and two kids

breakfast or even a coffee was not available before 8am.

bar and good restaurant for dinner (although the websites are not too clear about this, there is

free parking, close to the highway but far enough to avoid nuisance

lots of parking and felt safe

we wanted a hotel with a coin laundry this did not

guest coin laundry

the laundry van was very loud monday morning waking us very early

laundry service is very good and quick

maybe having evening dinner and food room service available

the staff were superb. excellent breakfast and very clean rooms

the room, the view, the pool, the terrace bar the staff.

tea and coffee facilities in room and no option to buy tea and coffee in the morning either by room service or

the funfair went down well with the kids and the rooms were fabulous

music in the bar would be nice in the evening !!

beds were a little bit firm, no ironing in room but a spotlessly clean laundry room available

the availability of a laundry room was unexpected and useful

also has laundry

parking is easy, walking to the nearby old amusement park and funicular down to the beach

the free parking was a bonus

they laughed at us when we asked if they offered some sort of laundry service

there was plenty of free on site parking

beautiful location, free parking and very helpful members of staff!

bar food and ambience for relaxing drinks

very pleasant place to stay . dog friendly. good wifi. secure parking

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

the rooms are so beautiful and the spa was easy to get into and enjoy

we only wished that the spa pool and steam room were open more hours a day.

room service menu is rather limited

beautiful hotel, excellent breakfast and dinner. great cocktails l. staff was fantastic.

went off a couple of times which affected the wifi

parking at the house

reminded me of my grandmas house ladies were so nice and prepared a enjoyable breakfast easy parking easy walk

parking spaces available

style, the bed and bed linen, location, easy adgang and parking, breakfast

no laundry service, if that matters to you.

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

we were told we had to book our daily pool time and breakfast times, yet the place was virtually empty

emplacement restaurant bar personnel

really authentic and well kept hotel dog friendly in a nice town onsite parking and pretty much as close to the

euro for your pet which didn't state on their website, but they mentioned that in the hotel - which is fine

the hotel is beautiful with many areas for relaxing and a bar if you fancy a drink

parking on site

pet friendly with some space in front of the hotel to walk the dogs and with bins for the poo

staff was very helpful in booking taxis, arranging for laundry, and making our stay as comfortable as possible

on this side is a nice city park and playground and another 10 minutes of walking gets you to a laundry and a

bus at door, shops, laundry nearby

nearby bar had excellent food

really easy for us, which is very much appreciated when you’re travelling with two little kids