search lights outside the window were quite annoying and laundry very expensive but honestly it was

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

hotel was beautiful, very clean, staff very helpful, laundrymat approx 10metres away, rooftop bar a standout

opening times on the 5th floor could open earlier, for those at the pool and relaxing , also allows those wanting

it starts with the description, how to access the parking, sent by mail, in spanish and english, very detailed

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

location was v good didn’t have breakfast opion

it was between bar area and bus terminal

wifi was weak

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

the window we could only see the wall of the building and the laundry

excellent breakfast at a reasonable price, fitness centre, good hearing (it was cold when we were there)

no hotel bar to sit and relax in at the end of the day, although this is a covid problem, not a fault of the

wifi works fine at all hotel areas

the location is good, reception nice but no room service

just opened, so they were struggling with the laundry service

we had some problems with room service (no answer at all after several calls) and no assistance from the reception

the bar area with its traditional features and ceiling was a lovely place to have a drink in the

room service was odd

the gym was not functioning.

the main issue was with their laundry service

was nothing i disliked but i was not aware that the breakfast was not a buffet

great connecting rooms so kids had their own space

breakfast was not only very well taken care off, the staff was extremely helpful in finding us a

room service was held open beyond closing so that we can be served with delicious basque choices

hotel staff managed to locate it at the external laundry and returned it to me by post

the gym jacuzzi facility was a good bonus

well equipped gym

the spa was nice and never very busy

loved everything the room with balcony, the facilities (spa, sauna, gym, pool), breakfast buffet and especially

location bed staff wifi

wifi was very poor

free wifi

spa tub was old and broken after one time use

i have asked for one room for 2 adults and a teenager aged 15 and our pet

was perfect the location, staff, facilities in the room and helping in taking the bags, breakfast view and the

we thought the lack of spa or pool would be an issue, it really isn't

the hotel accommodated our early start on one morning by providing room service breakfast

the breakfast could be better.

bar with excellent cocktails and snacks prepared by engaging staff

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

laundry was pricey but good

no spa access

bar area lovely

very clean fluffy white towels and perfect white clean laundry on beds

lively bar & pichos looked very tasty

the wifi didn't work in our rooms

was traveling with 2 kids and had to rent 2 rooms

also, our room was very hot and loud at night from the kids on the beach partying

bad bad wifi

despite repeatedly asking, they did not appear, because there is no room service

also after asking for a kids extra bed they could mention the existing sofa, as they also charge for extra beds

good wifi and amenities

the gym in the basement isn't quite finished yet.

a laundry is a 4 minute walk away

everything about the hotel, including the lovely shower and wifi connections

wifi kept dropping out every time one left the room

breakfast and gym were ok, can be improved slightly.

the staff and the location especially the girl at breakfast excellent.

gym was okay but there was no towels, no cleaning equipment or drinking water this was very

gym facilities were a bonus

rooms too small. no drawer space. poor room service.

location / rooftop bar / room facilities

the room service meal we ordered was exceptional

service was hit and miss - laundry arrived late, concierge booking messed up

amazing view, exiting interior, comfort, style, everything was excellent! room service was great

the breakfast is a buffet with a cost of 45 per person and the half for kids

ordered room service which didn't come

were very severe rules about the pets staying

laundry service was poor

laundry service ridiculous expensive

excessive fees for parking, laundry, breakfast, etc

poor choice of room service poor choice of food and wine and champagne on roof terrace

no gym or spa facilities

friendliness of staff, cleanliness, downstairs bar area, peaceful area

my only complaint is the gym doesn't open until 9am. nothing else bad to say

room & public areas had excellent wifi coverage

not offering room service

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

gym is not suitable for training. small and little equipment

the staff were especially helpful and friendly. excellent lication and excellent breakfast.

gym even though they said they had one

the gym is also tiny and doesn't have a lot of

excellent and helpful staff. location ideal. excellent breakfast.

clean. pet friendly.

issues included -no telephone list in the room(room service was 33 but not known) - no room service menu (one

the hotel has a great roof terrace on level 6 which has quite a few sunloungers and a plunge pool

room service stops between 15.30 and 20.00

s not really pet friendly

our pet max was treated like a king

fantastic breakfast

great views from the outdoor bar area

the gym is tiny, as is the pool

room service for breakfast wasn t accessible via phone so we had to order at main reception.

staff, clean, well laid out, quiet area but walkable, good wifi, good spacious shower, ac, balcony room was

amenities eg: room service, bike hire. friendly welcoming staff.

service from the front desk to restaurant and bar staff

great bathroom. kids loved the spanish candy at the reception.

wifi connection was not enough, system only let to connect two devices

rooftop terrace could do with a little bar or coffee machine

brilliant location, class views, zero noise, the breakfast is unreal, proper good food

loved the bar and as it was really rainy we spent most of our time there the waitress called ibeth was

gs, toast,

best location in the old town breakfast comfortable rooms & surprisingly big bar downstairs

specifically the option to do laundry and having a large bathroom was great for us

we booked the apartment and it was perfect for us to do laundry and cool a little

it had everything we would need including laundry

i'd be searching for what i didn't like, but they did want to charge a lot for laundry

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

also the wifi was frustratingly bad, kept freezing and dropping off

great location. friendly helpful staff, super quick wifi

wifi with good connection

wifi connection was strong and stable

the wifi password was not shared on the key card, and required asking staff

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

gym facilities which are very professionally run aren't included in the price

no room service (only hamburger was available between 8 and 9 pm) only had a shower : no bath no

a very nice hotel and well located, the rooms are spacious and kids enjoy the swimming pool

very comfortable hotel. good breakfast. plenty of parking

overall great to have that convenience and peace of mind great extras - like being able to do any laundry on

lovely rooftop pool plus bike storage and free laundry facilities were

laundry facilities were very busy , but worked great and were free

clean rooms, a/c is excellent, free laundry facilities, very friendly staff and nice vibe about

the room, the gym, the laundry room, the decor, everything was amazing

similarly with the laundry

no special room or place for the kids to play. a little far from downtown on foot.

parking a little expensive

breakfast, staff was friendly with us and the kids and helpful at all times

air con not very good and it was very hot at night. gym facilities need maintainence.

the hotel did our laundry was 10 euros a bag

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

i was at the edge always with kids in the room

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

really nice hotel and good food. on-site ev charger is 3.6kwh.

wifi never worked in my room

our kids had 103, also a great room

our kids had 103, also a great room

the mattresses need replacement for all 4 beds we had. the wifi doesn't reach room 402

there were also kids making a racket at 6am

beautiful bar with sophisticaded drinks

bar and eating area are charmingly set with charming servers

jm on the bar made some great recommendations for food and drinks

hotel, great location, parking, wifi, really good breakfast

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

room was a bit noisy at times as there is cafe/ bar below

wifi wasn't the best connection on third floor

great hotel location good very central bar people very efficient and helpful

bar and restaurant next to it was perfect and breakfast was

laundry services very expensive

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

there js no iron! only by payment at laundry

would have found it useful to have an iron in the room as laundry costs very expensive .

pet friendly location breakfast nice terrace

has bar and restaurant

clean rooms and great food in the neighbourhood bar and restaurant downstairs

our beds were flimsy beds on wheels, almost like holiday camp beds for kids

tapas bar was awesome - food extraordinarily tasty

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

garage charges are high 25 per night as was laundry service

the gym is in a separate building, two doors up the road

facilities in room, bar & restaurant served excellent food and were able to accommodate dog in bar

i enjoyed the gym

great gym

no laundry services daily. limited staff at the desk for help during evenings

place to dry your laundry

was further out of the town than i expected the bar wasn't always open and not a great arrange of

the wifi connection was intermittent and bad. the door to our room was very difficult to open

secure parking. pet friendly. welcoming staff. nice balcony.

the lobby bar was nice and the breakfast buffet had delicious food

pool had good number of sun loungers with parasols

i wish we had stayed during the summer when the pool was open

we had dinner on the 2nd night in the bar - and that was great with the biggest gin and tonics on the planet

easy parking

laundry service is very good and quick

the laundry van was very loud monday morning waking us very early

guest coin laundry

we wanted a hotel with a coin laundry this did not

the gym was the cleanest hotel gym i've ever been in, plus it has a lovely view

room with a balcony over the beautiful pool area

ideal, just a short walk from the bustling area where everything is happening, and the included parking was a

there was private parking inside the villa which was very safe

parking on property a bonus

to name a few of its great features: lovely rooms, great outdoor patio with fantastic pool, free parking,

actual laundry on site

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

kids loved the science museum that is just behind the hotel (just take the walking

selection at breakfast buffet, huge pool, gym with nice view to the woods

in the hotel lobby there was always spa water and an nespresso machine for an afternoon coffee or evening tea

the availability of a laundry room was unexpected and useful

beds were a little bit firm, no ironing in room but a spotlessly clean laundry room available

also has laundry

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

parking on the property allowed us to travel to different local places and even to get to old town

wifi not great in bedrooms

hotel in san sebastian, helpful hosts that provided all the details in advanced, large parking lot

they also providing parking, if you have car

parking was good

could not sleep at all so uncomfortable and laundry truck arrived at 5am people turning up late also noisy

no laundry, asked about toothbrush and needed to go to reception for it (i don t mind walking

lack of a place to have night dinner; however, they offer room service.

and it’s a “fancy” one, so not as easy to get something to eat for kids

i reserved here because was the only hotel in san sebastian that included a pool, but when i arrived they said

they laughed at us when we asked if they offered some sort of laundry service

the setting was beautiful, the pool was lovely

5 windows opened only on full which is not really comfortable especially when traveling with a pet

stunning views, quiet, comfy, clean, good brekkie, ample parking, safe in the room, fast wifi

very pleasant place to stay . dog friendly. good wifi. secure parking

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

the shower was excellent and breakfast was scrumptious

outdoor area has kiwis growing, and breakfast includes fresh locally sourced

the location has free parking and is not in the city center (why it is quiet and serene) and there is a ten

they serve a very nice dinner at a reasonable price, breakfast is great

above all, a wonderful cider bar is just around the

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

free parking lot and free spaces all the time, we loved our stay and would highly recommend

free parking, friendly stuff, clean.

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

quiet, relaxed, easy parking

while with us it was brought by the host from the kitchen

would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

got our arrival time wrong so we had to wait to get in, forgot to give us wifi code and forgot to open gate on

great alternative to trying to find a place with parking in the heart of san sebastian

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

everything spa location facility staff all is the best.

when it was cold outside, we were told to order our drinks at the outside bar and then could bring them inside

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

missing a pool outside.

breakfast or even a coffee was not available before 8am.

great location with free parking!

catering and bar quality is excellent and reasonably priced rooms are modern and well

30pm and couldn t get food, bar closed at 11pm with no tea or coffee available in room and no room

lots of parking and although we missed the evening food the breakfast was good

no laundry service, if that matters to you.

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

out of dining room breakfast buffet could have been more user friendly

super breakfast with good coffee and plenty of choice

reminded me of my grandmas house ladies were so nice and prepared a enjoyable breakfast easy parking easy walk

we chose to avoid staying in the city itself to avoid parking issues and indeed we didn't regret it for a second

our visit was out of season; the parking is off-street, not enclosed, and

parking at the house

style, the bed and bed linen, location, easy adgang and parking, breakfast

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

the hotel is beautiful, clean, spacious and they have nice play areas for kids

wifi was very slow

wifi not always stable. breakfast very simple.

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn