would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

a perfect stop with safe, private parking in the quiet countryside after disembarking from the ferry in santander

got our arrival time wrong so we had to wait to get in, forgot to give us wifi code and forgot to open gate on

just down the road is a great restaurant and even a mini-golf

great alternative to trying to find a place with parking in the heart of san sebastian

could not sleep at all so uncomfortable and laundry truck arrived at 5am people turning up late also noisy

no laundry, asked about toothbrush and needed to go to reception for it (i don t mind walking

room service excellent

room service stopped before 10:30

the staff were so helpful and they arranged room service for us when we arrived after a long day of driving

actual laundry on site

in the hotel lobby there was always spa water and an nespresso machine for an afternoon coffee or evening tea

selection at breakfast buffet, huge pool, gym with nice view to the woods

early check in was much appreciated

entrance in spa 18+ . would be ok to have it 12+ , to have this pleasure for children as well.

they serve a very nice dinner at a reasonable price, breakfast is great

free parking in front of the hotel

great parking facilities, in the middle of a nature reserve and just a 15mn drive from central san

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

everything - design, location, surroundings, staff, breakfast

booked one room but made a mistake and didn t indicate that we are two adults and two kids

all. breakfast special the service from ms. zurine

30pm and couldn t get food, bar closed at 11pm with no tea or coffee available in room and no room

wifi was very annoying having to re log back in every time you leave the hotel and come back as it

great beds, shower and breakfast

great hotel location good very central bar people very efficient and helpful

free wifi also

the bar could have stayed open later than 11pm

room was a bit noisy at times as there is cafe/ bar below

the water in the shower sometimes turned hot unexpectedly. the wifi was unpredictable at times.

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

free parking lot and free spaces all the time, we loved our stay and would highly recommend

very nice. spacious and very clean room. nice swimming pool. very nice breakfast. we recommend

pool was a god send on a very hot day

similarly with the laundry

nice, clean, comfortable room. gym was a bonus.

and a full kitchen if you wanted to prepare quick bites for the kids

not good value for money. breakfast was mediocre, gym was dated and not well maintained,

and a full kitchen if you wanted to prepare quick bites for the kids

no laundry services daily. limited staff at the desk for help during evenings

place to dry your laundry

secure parking. pet friendly. welcoming staff. nice balcony.

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why

clean rooms, fridge in room, gym downstairs was good with dbs up to 20, trx straps on wall, box and 3 pieces

especially the nice lady at the breakfast/bar

a booking of a huge group of kids (american kids with absolutely no manners) and putting them in rooms on the

the wifi offering was quite basic

breakfast was excellent

wifi a/c

i m being picky, bar could have a bit more options but bar staff were very nice and welcoming as were the

used the spa on the roof

staff so good. lovely bar very relaxing

too far away from the beach/centre . wifi only connected when the tv was on.

drinks in bar very expensive

breakfast is not available for a very long time, there is no room service outside of breakfast hours which

the staff, the size of the rooms, the breakfast options & the overall place was excellent.

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

super breakfast, ok wifi

poor wifi. should be better in this day and age.

we availed of the free laundry and dryer

overall great to have that convenience and peace of mind great extras - like being able to do any laundry on

laundry facilities were very busy , but worked great and were free

everything. the style, the rooms the free access to gym and laundry

the hotel is very well equipped with anything you could possibly need: gym, laundry room, parking, pool, bar,

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

the pool area, gym & spa (paid separately but fantastic

good swimming pool and excellent wifi

modern, amazing staff, gorgeous pool, great food

we have heard kids running in the hallway next to the elevators

hotel staff managed to locate it at the external laundry and returned it to me by post

we made good use of the sauna, jacuzzi and pool, especially after late evening walks back to the hotel

the gym jacuzzi facility was a good bonus

- gym and spa - rooms - cleanliness

have liked spa water to be warmer but may just be an american thing, facilities were clean and well maintained

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

pool and pool area was very nice but small.

breakfast was good, staff very helpful and friendly

chose this hotel because of the pool but on arrival we were told pool was closed and unavailable

a great hotel with amazing food! breakfast was awesome too. would definitely stay again!

the gym is tiny, as is the pool

hotel was beautiful, very clean, staff very helpful, laundrymat approx 10metres away, rooftop bar a standout

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

search lights outside the window were quite annoying and laundry very expensive but honestly it was

pet friendly, recieved a special blanket and feeding tray for our

bar closes too early, if you want to have a nightcap, and the pool bar at 10:30 but the latter should also be

very clean fluffy white towels and perfect white clean laundry on beds

lively bar & pichos looked very tasty

also, our room was very hot and loud at night from the kids on the beach partying

clean room, good location, good wifi, helpful staff

the wifi worked fine

just opened, so they were struggling with the laundry service

the gym was a bit small, but modern.

great location. clean. large room. pool. excellent staff. highly recommend

building, the lobby and bar are just beautiful

the entrance and bar to this place is stunning and fairly priced and the building was apparently a former

super lovely helpful staff from the front desk to the bar to housekeeping

no lounge, bar or restaurant but plenty around

the breakfast was of very good quality and great value

restaurant & breakfast bar was under renovations

location was v good didn’t have breakfast opion

there is no room service

gym and sauna were broken for the full four days we were there, and the staff didn t seem to know

good wifi connection and room lighting and decor were elegant and cozy

wifi coverage and performance could be much better

wifi didn't work

the window we could only see the wall of the building and the laundry

pet friendly which is important to us

the kitchen needed a refit

high quality breakfast and plenty of resting areas in the lobby

good wifi

delighted there was a good car park. we were facilitated with an early check in.

the hotel charge for a pet is steep for

spa tub was old and broken after one time use

wifi didn't work with iphone

loved the fact that if you have a pet (in my case, a dog), they will wait for you with a dog bed, feeder and

garage charges are high 25 per night as was laundry service

hotel bar was lovely and relaxing

facilities in room, bar & restaurant served excellent food and were able to accommodate dog in bar

i enjoyed the gym

we travelled with a pet and the personnel was great at explaining the rules and giving the comfort elements

would have found it useful to have an iron in the room as laundry costs very expensive .

laundry services very expensive

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

there js no iron! only by payment at laundry

- poor wifi connection - bathroom door creaky

location, the interior, the complimentary welcome drink and breakfast…

terrific breakfast

we thought the lack of spa or pool would be an issue, it really isn't

expectations, the upgrade offered allow us to feel as royalty, the facilities, staff, interior, breakfast, the

the bar and restaurant are top quality and the hotel is central to everything in san sebastian but not

the main issue was with their laundry service

hotel, excellent service, enjoyed use of spa and gym, perfect location

it d be great to have a spa and pool but everything that is there is beautifully finished so nothing to

we didn't even use all the amenities (eg gym, sauna)

fireplace in the lobby is fantastic and sets the mood right

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

laundry was pricey but good

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

the price, i would expect some spa facilities

complimentary for such an expensive hotel - ordered a bucket of ice from room service and cost 3 euro

laundry service is very good and quick

we wanted a hotel with a coin laundry this did not

guest coin laundry

the laundry van was very loud monday morning waking us very early

friendly staff and overall nice comfortable well maintained room and fast working wifi

remember though kids, this is donosti and this is what €99 gets you on a monday night

wifi worked great

there were also kids making a racket at 6am

nice room, clean, comfy, good wifi

for espresso in the room, clean, a fun guy on reception who advised on where to eat, decent wifi, fluffy bathrobes

out after that), and then on the last night being called down from my room as someone in the bar had not paid

they have their own bar and restaurant downstairs

cleanliness super comfy & the bar restaurant had the nicest staff at night

clean rooms and great food in the neighbourhood bar and restaurant downstairs

wifi not good

location / rooftop bar / room facilities

rooftop terrace and bar was excellent

gym facilities were a bonus

early checkin dir to ongoing car problems great bar and terrace areas

the gym was small, but we made use of it

a laundry is a 4 minute walk away

wifi keeps falling and you have to downloaded it over and over again, as if once wasn't enough, i

breakfast was great and the lady who served it extremely polite

check out at midday and early check in was much

wifi access was too long winded

service was hit and miss - laundry arrived late, concierge booking messed up

tables at which we were about to sit in the bar and just outside the bar, before dinner, were not clean

location, friendly staff, very comfortable room, secure parking, pet friendly, made this the best and only place

could do with a pool or better gym/spa area

i didn't get a chance to visit the gym/spa

the gym is very tiny.

the breakfast was wonderful ,& so was the location.

wifi horrible

welcome and the helpfulness of all staff, reception, breakfast room, and housekeeping

the staff were especially helpful and friendly. excellent lication and excellent breakfast.

laundry service ridiculous expensive

laundry service was poor

excessive fees for parking, laundry, breakfast, etc

the gym was closed for renovation which wasn't advised prior, but that just motivated our group to

breakfast is also worth every penny

they laughed at us when we asked if they offered some sort of laundry service

gym equipment is old and outdated

also the gym is far below the standard for a 4* hotel

the hotel bar is good for coffees, croissants, light meals etc, and the whole hotel is dog friendly, its so

we were too early in the season for the pool to be open.

the hotel did our laundry was 10 euros a bag

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

the bar was a comfortable area to relax at the end of the day

i was at the edge always with kids in the room

also the bar tender marcos was super nice and friendly

jm on the bar made some great recommendations for food and drinks

served as part of the room service menu was disappointing, presentation, selection, menu, ingredients, quality

i ordered tea as part of room service

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

excellent gym

rooftop terrace could do with a little bar or coffee machine

rooms are fantastic, breakfast is amazing with pinxtos style food as well as more standard breakfast fare

staff and their advice on where to go and what to eat, the delicious pintxos in the onsite bar (ox cheek and

perfect location, nice staff, new hotel, great breakfast

staff were very friendly, rooms clean and spacious, good variety for breakfast

it had everything we would need including laundry

specifically the option to do laundry and having a large bathroom was great for us

i'd be searching for what i didn't like, but they did want to charge a lot for laundry

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

we booked the apartment and it was perfect for us to do laundry and cool a little

room with a balcony over the beautiful pool area

cosy, clean, perfect for a short stay - with parking!

there was private parking inside the villa which was very safe

to name a few of its great features: lovely rooms, great outdoor patio with fantastic pool, free parking,

little hotel with on site secure parking

the availability of a laundry room was unexpected and useful

also has laundry

beds were a little bit firm, no ironing in room but a spotlessly clean laundry room available

the free parking with always free slots

slow wifi. very slow at times.

wifi connection was strong and stable

also the wifi was frustratingly bad, kept freezing and dropping off

wifi with good connection

great location. friendly helpful staff, super quick wifi

the wifi password was not shared on the key card, and required asking staff

the 1st floor opposite the gym (room 120) was especially loud

location, facilities, swimming pool, views

the room, the view, the pool, the terrace bar the staff.

amazing bar and restaurant with delicious food

having a free parking as an option is also something very valuable

check-in; wifi

friendly and efficient staff, free breakfast, quiet location, clean, comfortable room, free parking

parking was free, price was acceptable. wifi strong enough.

ample parking

lovely big room and the fastest wifi i ve ever seen in a hotel

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

the rooms are so beautiful and the spa was easy to get into and enjoy

we only wished that the spa pool and steam room were open more hours a day.

room service menu is rather limited

beautiful hotel, excellent breakfast and dinner. great cocktails l. staff was fantastic.

went off a couple of times which affected the wifi

parking at the house

reminded me of my grandmas house ladies were so nice and prepared a enjoyable breakfast easy parking easy walk

parking spaces available

style, the bed and bed linen, location, easy adgang and parking, breakfast

no laundry service, if that matters to you.

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

we were told we had to book our daily pool time and breakfast times, yet the place was virtually empty

emplacement restaurant bar personnel

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

the hotel is beautiful, clean, spacious and they have nice play areas for kids

wifi was very slow

wifi not always stable. breakfast very simple.

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn