breakfast staff were awesome. great to have laundry facilities

felt like home. great gym and pool.

breakfast was pretty good, but the staff was amazing

i also like the fact that i didn't have to pay for parking and wifi

amazing staff, clean place, breakfast was good, free parking, and wifi

there was puke all over the wall by the sink , a full bottle of laundry soap just randomly in the window

pet friendly. front desk worker was exceedingly productive

the parking lot. potholes everywhere

clean area for breakfast

no daily room service provided

nice guest laundry

breakfast was good and was replenished when needed

the breakfast is good

the pool water looked a little dirty but that was the only thing i could say

handicap parking and they charged me an additional $50 on top of what it was agreed upon and i don't know

first picture in booking is the pool

employee brittany told us the pool was open and it wasn t

employee brought plunger and used dirty towels from laundry to wipe up floor because he couldn't locate a mop

laundry room was clean

breakfast, room clean and seemed recently renovated, property is being renovated, office was in a parking lot

hd tv and wifi

the pool facilities were clean quiet and amazing

i particularly liked the laundry facilities, which were much cheaper than expected

breakfast was really good and the staff was very pleasant

chlorine was so strong it burned our eyes and had my kids coughing badly

i ll be bringing my kids here to enjoy

the fact that little kids playing with elevator at 12:30 am no supervision

hotel was very clean and the staff was friendly and the covid breakfast gave a few different options and they

also the pool area was very hot

didn t find out until i arrived that pool and gym closed and they were rude when i questioned that

crazy kid in the pool alot of fighting and punching . should have staff check on the pool

breakfast selection wasn't very good except for saturday

stains all over the hallway carpets, sketchy staff members, horrible laundry facilities

was never gaven breakfast at all during my four days of stay and my room was never cleaned

breakfast because of covid

could be better breakfast

the breakfast wasnt bad just didnt have any varity our room was over all fantastic but none of the

great staff, clean and comfortable, and i was able to use a coin laundry that was very helpful.

requesting more blankets, the answer was negative and said they didn't have access to the laundry or housekeeping

laundry room awfull

laundry was convenient

and microwave in room, vending machine just down the hall was well-stocked and reasonably priced, laundry room

dust/ dirtiness table. dirty stained cloth chair and automan. breakfast was low quality.

location, the kitchen, the pool, and the hot tub

vagueness about pet fee which seemed extreme compared to other locations.

cleanliness around pool and spa area not good

unruly and unsupervised kids had overrun the swimming pool making it a very unpleasant place to be - unusable

awesome fact that there was a laundry room to wash and dry your own clothes if needed

the swimming pool although small looks very popular

you in, u get your keys and go to bed cause room is paid for allready) 3) asked about airport shuttle and night

maybe a bigger breakfast would've been nice

the breakfast in the morning was very good!!!

i exchanged my own towels in the laundry on instructions from maintenance

indoor pool and laundry center

no. loved the laundry room and weight room!

pool was opened and the kids swam a few times

and in the morning after breakfast pool was empty and the kids had a lot of fun

fresh coffee and laundry facilities available 24 hours

the tv was on all night in the next room, turned up loud, and it was on a channel advertising a casino, on

parking could have been a bit better, but was adequate

people sitting on the stairs smoking. cars taking up to 2 parking spaces at the same time.

was here in 1958 when you opened (a number of us used your swimming pool)

laundry facility broken

towels in bathroom i asked for towels was told there in laundry we will bring them too your room when done 5

it had laundry machines

the towels were unusable they had stains and felt like they were full of laundry detergent that didn t

i wish you served a hot breakfast

no working laundry facility as advertised

i stayed in the room on the main level right in front the employees laundry room, there were people in and out

shabby rooms, no remote, told to go to laundry for towels by cleaning staff.

my room across from laundry room a lot of noise

shuttle to and from airport to hotel the friendly staff comfy bed we enjoyed our stay!

laundry area was insanely hot and didn't work

closeness to airport and free shuttle

being charged for parking.

quiet and ample parking

shower ledge was too narrow needed a place to put bar of soap

the pool and spa were closed and we did not know until we arrived.

access to nearby attractions friendly staff heated pool was good & the sauna was great very good breakfast

spa tub was super amazing

was awre of it being pet friendly, but there seemed to be a lot of pets

the room was clean and it has lots of towels . i liked the gym too

coined laundry and the coined beverage and snack machine

can do my laundry

washer nd dryer could of been for free if u offer laundry then that s what it should be the vending machine

close to the airport and airport parking lots

breakfast was a wee bit sparse

bar and restaurant in hotel were great

hotel is clean and the area around is nice, the small bar at reception for snacks or drinks, the shuttle from

the drink prices at the bar very excessive $9.

to walk all the way across parking lot with four bags and 2 kids

i will be booking again very soon all my trips i will be booking with y all food was great room service was

shuttle service driver was excellent

gym & comfortable bed in spacious room

free shuttle will take one to a number and variety of dinning options as well as to one s airline

the shuttle bus was on-time

have timely shuttle

were some of the most accommodating and friendly we encountered, and we were so grateful for the laundry facilities

near to airport, good value, laundry was a bonus, quick check-in, room was large and clean, exercise room near

the maid forgot to leave laundry bags in the closet.

hotel is very clean they accept pet plus the staff is nice and you can get fresh coffee when you need it the

breakfast was included which was another plus

there is a guest laundry room facility which is so convenient

had a guest laundry

also appreciated the bag to put dirty laundry in

by the airport and they even offered a shuttle

had to be at the airport 2 hrs early, and breakfast wasn't available at that time

the pool and jacuzzi were great. laundry room were easy to access, and the breakfast.

so we had to use the service elevator all the time which meant walking past the laundry rooms which always

laundry dryer was broken

room was clean...pool open upon making a reservation. staff was courteous.

not open, no breakfast or housekeeping everyday

we chose this place because we needed laundry facilities and were informed that they were out of order, very

what s next we are gonna have to do the laundry next heavens now we have to make our rooms up fix the beds

and when i tried to santize my clothes from any possible contamination the laundry machine was broken so i had

customer service, had to take towels to laundry ourselves and garbage out

the laundry room was down

no restaurant, no help if you don't have change for laundry etc

oh and they have a guest laundry room that is worth it alone

wifi never worked

here whether it is getting towels blankets sheets calling over to the airport to check on the shuttle whatever

had to wait over 45 minutes for shuttle. was pushing to make flight. plan ahead.

tears in hallway paper from either bellhop or laundry carts, never heard a vacuum run from any rooms being

desk told me to do and renew everything so i had already told one housekeeper who came to get our laundry that

check out, clean guest laundry, fitness center, nice friendly bar, helpful staff ,store prices not too bad and

down the hall from the laundry in the hallway was not clean and also there was a bug in the room that my wife

i was put in the room after the laundry / housekeeping dock and building/ renovation works

the shuttle service to and from the airport was easy, fast, and reliable

handy to airport with shuttle service.

the pool was pretty much empty the entire stay and the room was decently clean

the pool was nice

pool room and water cold.

laundry facilities

the customer service was great and i like the convenience of being able to do your own laundry

restaurant has good menu parking $5 breakfast surprisingly good guest laundry

self serve laundry and a clothes dryer are offered to guests

liked availability of laundry facility, exceptional facility

popping the toilet seat back into place when using the facilities and the floor with the guest laundry machines

booked the hotel for its convenient location to the airport, laundry facilities, and fitness center

laundry facilities and gym facilities

much chlorine was used in the laundry

laundry room was a life saver

the laundry department had employees who called off and the staff was not prepared

nicely laid out suites with a lovely main floor and bar restaurant.

a little extreme making sure each kid had to wear a wristband in the pool area

took a long time to answer the phone when we called from the airport for a shuttle

large room, nice pool and manager wine/snack event.

the price. on site laundry.

i had to clean and sanitize the whole room i had to ask the laundry lady because the house keepers did not

bar was under construction

only cardio machines in gym

wifi was extremely slow, very few cable channels, and it was poorly connected or installed

had a loud clicking noise that varied but was always there; maybe we were under a laundry or similar

was the only one in the morning by herself going back and forth from her desk to the kitchen, laundry was only

our kids were very disappointed

spacious rooms, shuttle service so convenient. breakfast is grab and go

the pool was small and had a lot of kids already in it so we had to end up going without.

i liked the laundry facilities on each floor. this really impressed me.

loved the food and the kids enjoyed the pool

location, easy to get to airport by shuttle, clean room and nice bed

shuttle to hotel

the last day the breakfast wasn't available due to difficulties but a small refund was issued.

wifi was strong, access to computer room and laundry were very timely

the dispenser for laundry soap didn t work

room was next to laundry room, when the washer was on, it was very loud & sounded like an airplane engine in

room was smoky they changed the room to one next to the laundry

i liked the fact that they had a guest laundry and i didn't need to go find a laundromat.

i was rudely kicked out at 10:05 pm after telling the laundry girl the website said 11

is a lot of noise in the atrium due to the pool but other then that, i will choose this hotel for all of my

from check, to room service, to shuttle to airport at 3:30 a

first got a room towards the inner center - this was noisy as even at 11pm there were kids screaming around

they did provide a lite menu at the bar area and the food was exceptional

finally, allison came out of the laundry room door & said she was in the bathroom

gym is very limited

close to quick park and reduced parking

i wasn t notified about the change of conditions regarding the free parking

the breakfast was very nice

the guest period on a previous floor below us as we were coming up the elevator you can hear kids and older

very clean room, comfortable beds and the pool area was great. staff was helpful and friendly.

said hot breakfast but there was none served

on the pool door saying no entry when i watched a staff member put it on the door while me and my kids were

parking and shuttle was on time early in the morning

laundry room should be open all night long

early breakfast, bar and restaurant on site

awesome breakfast

mattress, good shower, good linens, fridge, micro, a/c, toiletries, wi fi, breakfast ready at 4:30 at the morning

property is set up like a apartment complex with parking in front of your room

the stafff at main desk and the breakfast kitchen staff. bed and pillows very comfortable!

breakfast, great variety of food choices and super pristine clean environment

very clean. beautiful room. airport parking is close by.

this was just me ,my son, and my nephew out to go to a pool

the front desk person even switched the lobby tv from news to cartoon network to keep my kids entertained while

convenient and friendly shuttle

was close to the airport, it had a little shop to buy food, a small swimming pool, a vending machine and ice on

view of parking lot.

we didn t try the gym because lack of time, but it looked decent

location and shuttle service

is very clean, updated and has multiple conveniences such as breakfast, laundry and a large pool

breakfast and access to free laundry services

loves breakfast and the fact their was laundry available .. kindness of staff as well .

love the place. free breakfast and laundry. worry free hotel.

breakfast was delicious with a nice variety. rooms were well designed.

no laundry

laundry facilities

it's a great hotel everything was excellent the stuff, the room the breakfast

we don t ask for much as the kids are only interested in cold cereal (not even the basic options of these

pool was clean room was well equipped and exactly the size for the family we stayed

the staff and laundry room.

laundry and made 2 attempts to dry the cloth and they were still wet

the indoor pool, laundry room, and amazing breakfast in the morning are all great perks of staying there

big rooms. clean and big laundry room.

restaurant and laundry and coffee bar.

desk attendant could not find key to money drawer to exchange bills for coins to do laundry

hotel provides laundry facilities which was helpful

wifi was disappointing.

gym and pool currently closed because of covid

seemed new; nice gym, great coffee and breakfast

the guest laundry facility's washer ate my $2

parking

the spa tub was broken in both rooms

i like the spa bath in the room. just wish it was in another area.

room great price , but the gym wasn t in use don t know why there are no coffee shops or restaurants close

clean room laundry facilities on site free breakfast close to amtrak and public transit.

laundry dryer wasn't working which made it difficult to do our laundry ice machine wasn't

when i needed clean towels, the front desk sent me to the laundry room to ask for more

they have laundry facilies,they, had not quarters

she then told me to put them around the corner in the laundry

i got the room with the spa tub, and that was nice too

clean room, nice pool, good breakfast, quiet

was amazing 1st room was a king spa

the breakfast was good and the lady making the breakfast was really nice we will definitely be

) staff was kind, breakfast server was very attentive to her job

room was near the laundry room which was loud

the pool, sauna, and fitness area were nice, clean, and maintained

kids running and screaming and banging on my door all hours of the night

price is right , resteraunt, pool and plenty of parking. one of downrivers secret gems.

was truck parking available on the property but trucks with boat trailers were allowed to park in areas where

onsite laundry was helpful to have

some addition of hot items in breakfast

wifi sucks, no tv channels

i was surprised that i had to ask for kitchen gear

the room and kitchen ?

spa tub was disgusting

the price for two nights with the spa tub

room and spa tub were nice. no issues

the parking lot is crappy , you can hear all the traffic outside, didn't like that

the spa was nice the room was ok

having free parking was a big plus, and the laundry facilities were a welcome convenience for extended stays

and the extras like the gym, wifi, laundry and the kitchenette worked perfectly

nice laundry room

what we were doing the girl runs back in and tell us nevermind, yall i don t have to go get my kids no more

had a kitchen which i didn't expect in

i couldn't find a menu in the bedroom for room service but everything else was great

parking, marty at the front door

to have lounge bar music for a saturday night

clean! great pool area and lobby decorations/artwork.

no room service is available.

the room configuration, pool, front desk staff, breakfast package

this new food bar is expensive and horrible

onsite food and bar good to have and was very quiet but we did use one night as we arrived late

pool was clean and my kids had a blast

less neighbors noise, more frecuente pool cleaning

waitress in the restaurant for dinner was also working the bar and she was run off her feet

the pool was a hit with all the kids and services were lovely

the pool are is very nice with swimming pool, jacuzzi and a hot spa

i loved the room and the pool area the stay was very peaceful

soft bed what i didnt like was the kids in the jacuzzi and how dirty the water was i feel like kids are not

the laundry had 2 washers on our floor

the pool was not operating

noise above us, many kids up til one in the morning and i had to be up at 5 am

i missed breakfast

the bathroom was extremely clean the kitchen

beds were clean, breakfast was great!

polite ,it felt comfortable taking all kids

check in person was amazing, teh room was very clean adn the breakfast in the morning was awesome

polite ,it felt comfortable taking all kids

wasn't cooked well (watery eggs, boiled sausage) must have been a room full of little kids above us because we

washing machine was broken when i needed to do laundry.

staff was super nice parking was great quite area friendly guests over all it was ok

breakfast, great customer service and friendly staff

value for money. breakfast. parking.

pool

the vending machine prices were high they had laundry rooms but one machine was

came back to see lots of police in parking lot.

breakfast was great

everything i woke up at 830 and was told i could not have breakfast the staff was rude

wifi very slow, but nice to have

loved that the laundry room process didn t cost an arm and a leg

great breakfast nice size room

breakfast was yummy!

parking- enough parking spots near front door, light walking

the pool was warm and the hot tub was nice

staff was always helpful, and they have laundry on-site that's open 24/7 and doesn't cost an arm and a leg

rihanna $3 was nothing that i did like maybe the fact they have a laundry room i guess

they had a working laundry room

wifi in my room was very low and could barely use

parking lot needs repair and the bathroom was dirty.

laundry and cleaning staff using the same elevators as the customers/patrons causing a long wait

my room was very close to the laundry room and elevators

parking should have been free

clean and staff was very pleasant. pool was great

wifi works very well

to say about anything the one room thankfully the door was broken and i got to go into was the laundry room

all over the place will be nasty and cigarette butts was over the whole entire property and the laundry room is

i had to take my linen and towels to the laundry myself because there was no housekeeping

parking was easy and good location.

connect to the wifi

do then i was told to go way down the hall to the laundry room to see if they would give me clean towels which

under sheets for chips disgusting never use jacuzzi nasty ask for towels 1:00 they haven t did laundry

were people actually living there, had their laundry outside drying

the laundry room was filled with flies

the laundry room was on the second floor

no laundry facilities

friendly staff, clean room, easy parking and safe

comfy beds, excellent breakfast, location very convenient, helpful staff, no pet fees

pool for entertaining the young relatives, a big hit !!

wifi

breakfast was great. n

were friendly, the pool was lovely and the whole place is so clean

breakfast area very clean and great selection

the food at the placery was delicious and their free breakfast was so good

my kids loved playing in the swiming pool

the staff was friendly and willing to accommodate our needs, like bringing laundry bags

air freshener that smell like laundry detergent would be good

staff could not help us with wifi. our wifi doesn't work in ontario.

pool is open late giving the kids the opportunity to burn off energy after sitting in the car for

a bigger parking lot

rooms were very nice and the laundry for guests was a nice amenity

quiet, friendly staff, excellent breakfast selection.

breakfast was not good. also no cinnabon as pictured

the kids was a little loud

the staff handling breakfast were incredibly patient with a large group of kids that was there being kids

finally on our final night we managed to get some towels from the laundry room

wifi

my grandson: i love the pool

my kids loved the pool and the spa to relax in

breakfast area was very clean and staff was very attentive

no pool or hot tub . oh they have hot tubs if you want to pay price of two rooms

breakfast, bed was uncomfortable

garbage everywhere, no hot water, no towels, no no batteries in remote, no tv stations, no wifi, and my confirmed

up to my car to try and talk to me before i pulled off and when i came back he was waiting by my parking spot

the parking lot needs some cleaning , cigarette buds were all over

tired moving to use laundry

wifi is throttled and have to pay more if you want to have video calls or stream

advertised free breakfast offered nothing more then what you get from a vending machine.

breakfast would be great

were terrible about plowing the snow from the parking lot and entrance to the hotel

staff was very friendly and helpful. the kids had a blast in the pool.

were lots of kids and could hear them running and jumping in the room above us

and the kids loved the pool

breakfast was fine the only problem was the pool it was freezing you could heat the pool up and it

pool was on l under maintenance. kids were pretty upset about that.

laundry machines didn t work properly. staff was unable to help.

extra sheets after we were given a bed with 1 king bed when we chose 2 queen beds , she said the laundry room

quite hotel no breakfast but they do have juice and coffee all day long staff is nice laundry is expensive and

room was clean & neat, towels were soft, laundry did an excellent job.

no gym or laundry

we appreciated the laundry room access, onsite parking, modernity of facilities

very near to falls, starbucks, rainforest is just down, huge hotel with all facilities and guest laundry too

confortable and clean room. free wifi.

large public area for social distancing outside. bar and store spaces add to the amenities.

room was small; charge for pet was not clearly noted in booking, and was expensive.

didnt have a safe in it,poor breakfast and was the same all the week,they need to work on the laundry

we asked for more towels at 8am and was told the room service team did not come in until 9

no room service. poor housekeeping

the parking situation was bad every day

was so strong in pool area i was not even swimming and my eyes were burning kids eyes were so red when they had