i also appreciated the very affordable in-house laundry service

small mark on bedding/seemed like a laundry burn more than dirt so never complained

the best sleep ever as i don't get a lie in at home with a young cat, rooms are very clean good wifi staff are

location ,the breakfast ,ensuit to my room no shared facility

parking limited we had to park in a public car park some 100 yards away, not nice carrying laugage

wifi was strong and fast

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

wifi was a little slow and unstable. water pressure for shower could be stronger

wifi connection not very good.

they also offer a laundry service

it was helpful that there is a free parking just next to the hotel

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

breakfast hospitality fantastic was by far the best pet friendly guest house we have ever stayed in thank you

parking was no issue and free

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

room access through laundry and far from main entrance

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps

continental breakfast was just ok

the difference being a chocolate fiend suggest allowing repeat guests to have a complimentary bar of chocolate

staff is amazing and helpful, bar was closed but room service is still on even until late (and quick)

wifi was very poor.

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a

good food, bar and breakfast area within the hotel

location great for our family party over the road at the golf club

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

the only negative was the bar drinks weren t the best.

no real room service

i was really lucky and got a parking space, however these seem somewhat sparse

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

phoenix bar lovely and

room wasn't quite ready when we arrived (a bit early), we had no issues parking

free parking, privacy and no pressure

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

children loved the pool, and like that it was open to children until 8pm

hotel is in a great location just to the north of newcastle with ample parking

hotel is lovely, the bar was stylish, loved that there was a kids entertainment space, the room was nice and

great breakfast & free parking

it has a nice gym, swimming pool, and bar.

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest

no food in bar after 5pm

value for money including the use of gym, swimming pool, sauna, and steam room

seems a bit mad to offer room service but not provide menus in the rooms!

the wifi didn't connect at all and staff never offered much help in this

accommodated an early check in. very clean apartment and friendly staff.

bed extra comfortable very spacious excellent kitchen facilities

wrong wifi code, tv didn't work, not enough cutlery.

telephone system for requesting access codes the wifi password left in the apartment was out of date the kitchen

good wifi throughout

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

the bar was a lovely place to sit and it had outside space which would have been great if we d had

drinks i have bar expensive but to be expected.

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

at least we could get wifi on our ipad

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

bonus for us, was the hotel is pet friendly

very good transportation nearby free laundry

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

laundry room has no venting

the hostel has a free laundry service with washing machine and dryer

free laundry

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

late check out was so handy and easy to arrange

was very good from all staff service food drinks location and very helpful could get drinks in bar and take up

offered late check out for no extra charge

the kids loved the pool. the breakfast was fab.

nice place to stay, with pool, gym, sauna and many more

room was spacious, clean and wifi working well

i had my 2 kids with me and they were great with them

the staff were really kind and friendly with the kids when we went down for breakfast

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

the gym was really great with lots of equipment and the sauna was a perfect touch

has a small gym which is great

great breakfast options on the morning

the gym and spa is very small and does not have a good selection of work out equipment.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service

centrally located, quiet room and excellent breakfast.

the gym was a very nice bonus

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

would have liked a laundry service

probably is from the laundry but it s not pleasant

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

nice little gym too

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea

gym

didn't have brilliant success with the wifi

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

gym is well equipped

met my needs very helpful staff complimentary late check out

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

staff and laundry

restaurant and bar ambience, staff friendliness, food and drink quality all excellent.

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

good set of films on offer for viewing. room service staff very friendly

great room, bathroom, wifi, breakfast and dinner

i never found the gym ...does it exist

the gym is a treat, too

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

the bar area was lovely for an evening drink/ meal

access to reception from car park lift was a bonus. room service was good

staff and laundry

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

were friendly as we passed by, the pool attendant enquired about our experience in that area and kitchen staff

room service was so good

very friendly staff clean room with a lot of space. fabulous breakfast

nowhere to wash clothes. no public laundry.

early check in for ihg members. room was spotless. check-in was fast and very helpful.

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an

excellent staff lovely breakfast

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

swimming facilities were fab for the kids, really friendly and helpful staff

we booked pet friendly room which is 10 per dog per

hotel accommodated our pet dog, the swimming pool, jacuzzi, and the sauna were a great bonus

no free wifi

a nice little gym and pool we had access to was an added bonus that we took advantage of

only downside was no dining room service in the morning ie: no breakfast

free parking at the property so that was a bonus

the room was spotless, the shower hot and powerful with good wifi to boot

breakfast was gorgeous, location spot on and there was parking

good parking

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

would have loved laundry facilities but that s me just grasping at straws. it s excellent

room looked onto laundry trollies

everything spotlessly clean, not rushed out of your room, spa was lovely, would have loved to have extra time

arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn't

used pool facilities very good

we went down to the bar and the staff were absolutely fantastic one of the women went above and beyond for my

the room was right by the laundry room and felt like we where down in the cellar

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

small room adjacent to laundry. lots of steps and long corridors.

lack of parking spaces especially disable spaces at the front of the hotel.

good food, free customer laundry

it was great having a guest laundry to use

) the laundry also became out of service (which happens) but there was no other option apart from

loved the fact that they provided an excellent laundry at no cost

there are laundry facilities available

went into the bar and everyone was friendly

free parking in a secure area next to the pub

the free parking is a huge plus

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

improved wifi coverage to top rooms

quiet clean and safe. good parking.

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

wifi was shocking cleanliness was poor

parking places are available and included in the price

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

from newcastle staff are friendly and the cost isn't to expensive the bar is nice but expensive gym is

fratello's restaurant was excellent, as was the breakfast buffet!

big, comfy room, good staff, lovely breakfast

friendly and helpful staff early check in very comfortable bed and pillows quiet

wifi was bad

modern and very clean open lobby which led to the bar then breakfast area.

the gym

room service is only available till 5 pm so you need to get down at the reception, in case if you

we ordered room service and the fish was just batter

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

close to facilities and got early check in

.everything except the breakfast

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

parking - more than enough location - close to city and a1 staff - are amazing and always there is