clean smells wonderful pool was open outdoors 247

very clean and breakfast was great.

wifi was terrible

driving through the parking lot to get to the hotel, there were a lot of bumps/potholes.

staff was very helpful and breakfast was amazing

also liked the fact that you could do laundry

breakfast was good. good location. had a swimming pool and laundry

i called the front desk and found out we were above the laundry and they were running their dryers

breakfast was great, enjoyed the waffles. room / bathroom are well maintained. quiet.

liked wifi, fridge in room

one person was trying to check people in and fold laundry and in the morning had kitchen duty

breakfast hours 6 to 8 no laundry facilities

when we opened the door because cleaning staff didn t have any clean pillow cases waiting for laundry to finish

no laundry facility

that is close to perfect north slopes and is a pet friendly location

laundry towels pilled in the hallways

room close to elevator. breakfast very good for motel meal. great coffee.

no hot tub in pool area parking lot lights shining into our windows at night

unable to get free breakfast advertised

the parking area was a little over-crowded, but it was a holiday weekend.

close to restaurants and the casino

the proximity to the casino was great, and the room was large

it's pet friendly and even the staff like dogs

location was great since we were going to the hollywood casino

courteous and professional staff, very clean facility. pet friendly

laundry facilities need much improvement

clean room, friendly staff, decent breakfast. easy to get to

nice breakfast.

25 kids in a small pool

there later in the evening and had to park alongside the road because there was no open parking spots

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

the facilities laundry room needs updated equiptment.

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

hot breakfast, pool, laundry room, location is all excellent.

spa tub was weak

breakfast was good everyday. the gym was basic but workable.

clean & well maintained hotel inside and outside. conscientious employees. good breakfast.

the kids loved the pool

the breakfast wasn't amazing, but that's not a big deal.

laundry piled in hall that was still there when we checked out

shuttle to the airport was on time, short ride to the airport

no microwave ordered room service twice and food was cold, no way to heat it up

i ordered room service for breakfast with doorknob card collected at 3am

bad but the sliding doors in the newly remodeled rooms made my kids a bit uncomfortable because you can hear it

wish it had laundry of some sort

no laundry facilities for guest

had issues with the wifi and door keys but this was a city wide power issue no fault of the hotel

the room was a nice room, outside of the wifi and counters not clean

i needed a late check out to take a meeting - only 45 min, when i asked they did not hesitate to say yes and

had to use the sister hotel for a load of laundry

gave us a room that was a pet friendly room and our room smelled like urine

room service dishes and discarded food on floor not collected all day outside of people s rooms

the room service was prompt and outstanding

the pool had alot of clean, large towels available without having to call and request them

beds were comfy laundry was convenient to use.

breakfast was great

the people at the front desk and cleaning staff abd ladies in the kitchen were awesome

bathroom was dusty on shelves. ac was a little noisy. parking lot view.

breakfast was great & the place was really clean

i was looking for a laundry bag on top of the coat rack where they usually are, and found a small ziploc bag

the dryer in the laundry facility could be upgraded.

they have smoking and non smoking rooms

breakfast was phenomenal

the wifi kept going on and off

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

facility has a laundry room for guests self-service

clean rooms, had good laundry facilities

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

clean room and love the fact that has self laundry facility

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

very nice large pool

beautiful hotel, excellent breakfast

needed a choice of breakfast food for

they had a hot breakfast buffet with lots of items

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

the studio apartment with kitchenette

we needed an early check in to be at an event on time

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

great customer service very clean property convenient location long term parking

kids were coughing, having a hard time breathing

the shuttle to the airport deal is awesome to have, super convenient and great

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

laundry, breakfast was wonderful, room was super nice with everything we needed

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

room, nice kitchen with a full size fridge, clean, free laundry, indoor pool still open this time of year, plenty

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

above average breakfast

the staff was friendly and the breakfast was good & well maintained

parking was included, very convenient, and parking area was safe

current restrictions, we were quite surprised to see all the facilities open (the pool and the gym)

but we missed the breakfast each day because we needed to sleep in

laundry was handy

breakfast omelette were awful and needed better breads and healthier cereals

rooms are beautiful. kitchen was wonderful.

we did have a misunderstanding about the shuttle when we arrived but that was quickly explained and sorted out

suite had the best kitchen layout with sophisticated storage system

good staff and it was clean . guest laundry

00 cash for our pet

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

has nice pool and hot tub

we always enjoy the pool and breakfast was excellent.

love the kitchen and the fact it had a bathtub for my kids

easy check in clean room great shuttle service

loved having a kitchen and separated bedroom

room was beautiful, staff lined us up for a shuttle for an early flight. really a great stay.

room service/cleaning schedule is horrible

pool was out of order so that was a huge bummer for our kids.

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

pool was small but kids will always have fun with water.

the gym room/laundry room stank

out our window the pool looked a nasty green, totally grossing out my kids

the facilities are great: the gym was great to have, small, but of course it's a new gym with a tv in it, clean

pool was dirty,up all night with kids running and jumping in hall ways.

pool was dirty,up all night with kids running and jumping in hall ways.

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

pool seemed small

parking was just a bit tight

breakfast had a great selection

had to pay $40 for parking for 8 days while i was traveling

clean & close to casino

the breakfast

parking wasn't the best, not accommodating to trucks (not 18 wheelers)

breakfast buffet area is a little small

it had a full kitchen in suite, laundry facilities on site

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

the free breakfast is great and love the convenient things like laundry and vending machines they are always

the laundry facility was very convenient and appreciated as we were half way through our trip and

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

cold breakfast area. really smelly air freshener in lobby area

free wifi

very clean and comfortable. staff was very nice. pool very clean.

the pool was perfect for my kids

couldn't get laundry done

no longer pet friendly

easy check in without extra fees, heated pool, clean and spacious fitness center and breakfast was good

dident get breakfast

lady in the kitchen/breakfast area was a little rude.

it was great to have laundry services available to wash clothes

the breakfast was nothing to brag about. more centered in kids eating.

breakfast was good me and my family liked it

gym and good location

you also stated there was a pool and to our disappointment it was closed

microwave or laundry bag, draft near window

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

no laundry

first floor room across from the laundry

the breakfast was not cooked well at all.

great shuttle service and driver to cvg

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

an airport shuttle was available for a very early flight

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

the main reason we booked this specific hotel was because they had an outdoor pool

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

called the hotel they gave us great directions, and sent a shuttle to pick us up

clean. modern, indoor swimming pool

room service was easy and good

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

free wifi was slow , $4.95 upgrade to high speed

was placed in a room next to the laundry and kitchen

the pool was a nice size for our family and friends

the shuttle runs on the quarter hour so just book a spot on the shuttle when you re checking in

clean rooms, courteous staff, very good breakfast area with scrumptious choices, and great location

we we left waiting for an airport shuttle for over an hour in sub 20 degree temperatures

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and small kitchen in room

and dopers in the build and outside in parking area, if you need cooking utensils you have to ask nothing in

pool /spa that is open late , fitness center and even a laundry room

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

the pillows and towels smell bad i think it's the laundry detergent they use

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

bed smell from laundry in fitness room, seems ventilation system not working properly

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

there was a good selection of foods for breakfast.

wasn't even shut when we got to our door and the lights qouldnt come on i had 3 small kids in tow and did not

went to the laundry area to ask a question about why the television was not working, she told me that she did

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

the laundry fee is quite reasonable

the room was fairly comfortable. it was nice having laundry facilities available.

it was cheap and the laundry was cheap.

staff members were very kind. very reasonable price to do laundry.

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver

decor was nice, parking was easy, room set up was functional

no pool

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

pet hair and fleas in bed and room

gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

stars hotels usually have room to fellowship there was but a crowded kitchen to talk with friends and when i

plenty of parking for rv or towed trailer (my situation), with well lit parking lot

poor parking

lack of laundry facilities and breakfast

i couldn't do my laundry.

our non-smoking room smelled like stale smoke.

allowed pets which was important for us. rooms renovated and with kitchenette.

00 pet fee for six ounce bird in a cage

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

wifi cable tv breakfast affordable clean

clean affordable friendly wifi breakfast

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

had a laundry. well situated

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

was going to do a load of laundry before we headed out the next day

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

the parking, laundry and staff

cost and value and pet friendly

it was pet friendly.

it's a 10.00 pet deposit it's close to restaurants and the mall.

wanted to charge an extra fee for having a pet

bed was extremely comfortable breakfast was delicious very quiet & clean free parking

the pool was great fir the kids

bed was extremely comfortable breakfast was delicious very quiet & clean free parking

our trip and stay was amazing, we didn't get to use the pool because it was down for a repair

there was a large group of kids staying, and the staff kept up with towels, breakfast service and genuinely

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

comfortable beds, nice pool, good breakfast.

pet friendly

i liked the comfort of the room, the quality of the gym and the service of the staff.

the gym was sufficient

little hot water prices for the laundry room way to high for washing clothes 3

i paid a pet deposit in addition to the pet fee

was a kitchenette with a refrigerator, microwave and stove

the parking lot was clean, and the beds were comfortable.

free breakfast only consisted of coffee, hot water, tea bags, oatmeal packs, wrapped muffins and granola

laundry room and pool hard to locate

gym and laundry room were a plus

t have a vending machine with drinks in it, and i didn t like that they don t have a swimming pool or hot

breakfast

parking

the fitness room and the laundry room

my kids enjoyed the free pool table in the lobby.

as kid friendly, while the kids love all the fun details as much as we do, there are a lot of party aged kids

cool vibe, great value, great staff, pet friendly!

the bar was open longer

great location and hotel! very friendly staff and the breakfast buffet was delicious.

expected the pool to be bigger and a bit nicer and there's no hot tub but still enjoyed swimming

i loved that jack casino ran a shuttle to and from the hotel

pool

i liked the bar area also

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

the bar wasn't open for a nite cap

the parking area and surrounding hotel area badly needs lighting

s so clean and i was happy that there s not a lot of people hanging in the parking lot who weren t guests

not a lot of parking out front

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

getting back was a little more difficult but they had given us a number of a young man that did golf carts from

appeared from the breakfast menu in my room that room service was available

the staff was nice. the pool area very clean

the open gym, and the bathrooms were clean, overall good rooms

couldn't believe that they didn't have a bar to put the toilet paper on

bed compfy and breakfast good

suite features for kitchen use to whip up snacks and meal on a rainy night in cincinnati

the kitchen staff was amazing!! also cleaning lady with blond hair was great

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

great value for the location. continental breakfast was very nice!

the morning for breakfast was outstanding

there was no laundry bag

we did get a fan from laundry

i love the room it was big and my kids definitely enjoyed the space.

whirlpool tub, white linens, fireplace, heat, fruit in lobby, newspapers in lobby, bubble bath

paid for king room with whirlpool and fireplace in the room

some room renovations, the laundry room only had one washer working

checking in, we asked about a laundry room

the laundry room terrified me

due to covid the pool and restaurant at the top were closed but they did have a nice restaurant on the first

nd you my family got there late with my kids and we were just exausted and hungry) toilet lid was falling apart

location was great! lobby bar and staff are amazing! room service spectacular!

i didn t use the wifi but i left with bedbug bites

breakfast was good and my kids loved it.

i also really enjoyed the peter thomas roth toiletries

the bar restaurant food and drinks are exceptional but very pricey

had kids so was disappointed pool was closed. understandable though.

we hhad dogs and the kitchen staff took great

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

there was very little shower gel in the bathroom and only one little bar of soap

expected the hotel to have laundry service

the spa was great

was nicely located for our purposes, good room service food from the attached restaurant, the room was clean

a great bar & restaurant located inside

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

room was next to laundry room with cursing employees entering my room without knocking

also, there was to be laundry facilities but that was not so, i had to find a laundromat

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

entrance stairs hallway need a facelift. no bag for laundry.

laundry dryer was thumping against the wall

the hotel has a bar inside it

we didn t know the wifi password so we didn t use the wifi

wish the pool had been open

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t

big clean rooms, excellent bar at the lobby. staff was super friendly, kind and informative.

the wifi was hit and miss.

heat was broke in our room and wifi worked everywhere besides our room

great location and kids enjoyed indoor pool.

would've loved a whirlpool, rather than just a pool

the room was nice, the gym was updated and the location was the downtown.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

room phone didn't work for calling room service

$600 a night is outrageous. would like a bigger gym.

the staff was very friendly and they did a great job keeping up with the huge crowd at breakfast

room service was great breakfast was ok need more selections ( pancakes or waffles) turkey saugage

laundry room is small, only one washer and dryer.

kitchen wasn t equipped very well and have to valet park for $33 a night- not overly close to a

i have rarely experience such pride in one's work that was on display daily, especially the kitchen personnel

breakfast was excellent. bathroom was clean.

no room service

the price at the laundry very

great amenities including the bar, pool, fitness center and free breakfast

allowed early check in, it was very clean, he pillows and shower were awesome, loved the shampoo and

the bar was nice and breakfast was great

pool was open and

great hotel, would be great to have a gym for business guests

your hotel is an absolute gem. easy access to cincy, restaurants. walkable, pet friendly.

welcoming staff and delightful bar with excellent restaurant

this hotel is pet friendly

called for room service for a pot of coffee, front desk told me most people just came down to get coffee

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

staff was great and a decent breakfast, which is always nice

only complaint i have is with the lack of kitchen staff monitoring the food at breakfast

also there was a rule against being alone in the pool area

the breakfast was awesome!

truly pet friendly, didn't feel like i was sneaking my dog in and out. love

wifi

it was a 4 minute drive from the hotel to the casino

kids swam in the pool

pool, gym, and court yard were all on the same floor & close to each other

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

bar was sterile

the gym facilities were great. free parking, close to freeway.

it said you could order room service which you could not

the pool and the bed the bathroom was nice the rooms smiled all new and the staff was great