i was looking for a laundry bag on top of the coat rack where they usually are, and found a small ziploc bag

the dryer in the laundry facility could be upgraded.

pleasant and comfortable. friendly helpful staff. i really liked that they had smoking rooms!

excellent breakfast, we got sausage and biscuits

wifi worked and ac worked

beds were comfy laundry was convenient to use.

we had a room near the parking and it was noisy in the morning with buses or motorcycles outside our window

excellent breakfast

breakfast was great & the place was really clean

great breakfast and price.

i called the front desk and found out we were above the laundry and they were running their dryers

breakfast was good. good location. had a swimming pool and laundry

also liked the fact that you could do laundry

they had the place super clean and sanitized, pre packaged breakfasts and time slots for the pool

allowed pets, had to tell staff that a dog had pooped on 3rd floor by elevator

when we opened the door because cleaning staff didn t have any clean pillow cases waiting for laundry to finish

one person was trying to check people in and fold laundry and in the morning had kitchen duty

breakfast hours 6 to 8 no laundry facilities

no laundry facility

watching tv but since it was wifi half way thru a movie it froze and had to finish it the following nite

laundry towels pilled in the hallways

thought it was a no-smoking, pet-free hotel

free wifi & breakfast were included with the price

the pool was so small there was 6 kids in it snd there wasn t any room for my two girls.

breakfast was fine. the staff and parking were good.

being charged a pet fee for an 8 week old puppy. that was in a carrier except when being walked

we had a family with kids above us and they were running around at 11:00 at night!

parking

the breakfast was fine.

there was not an indoor pool, and the gym was geared to hand weights only

pet friendly, friendly staff, clean environment, hot breakfast, coffee 24hrs

its literally 2 mins from hollywood casino (the whole point of our visit) n your 3 mins from the only strip

clean, friendly staff, convenient to the casino.

are pet friendly

didn't have the trolly to shuttle back and forth to casino

no laundry facilities for guest

wish it had laundry of some sort

great view, hospitable and friendly staff, ease of parking, small town feel

no free coffee bar in lobby for early risers

we opted out of room service because of the complaint of comforter but called front desk for towels and they

laundry facilities need much improvement

small parking lot

breakfast was good

some kids were not supervised in the pool which ruined fun time with all our kids

room was great and my 5yr old enjoyed your pool.

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

laundry facility was clean and much needed

were on the first floor across from laundry

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

the breakfast wasn't amazing, but that's not a big deal.

breakfast was less diverse than at all the other hotels we stayed at on our road trip

love this hotel,it is very clean,close to my sister's,pool and hot tub is always maintain, will be back

the breakfast was awesome, and the kids loved the pool.

spa bath, location, friendly staff at check in/out

laundry piled in hall that was still there when we checked out

the pool was not heated so we were not able to swim

no room service menu in room

and convenient airport shuttle

$25 for parking for up to 2 weeks and, a free airport shuttle. can't beat that anywhere.

breakfast ended at 9. ten would have been better!

a lot of parking, friendly employees

some people didn t have a place to set for breakfast because they had a staff meeting in the dining area

greatly appreciated the mini coffee bar with flavored syrups & creamers

comfortable beds, clean upon arrival, internet service, good breakfast, friendly staff, quiet, parking lot well

had to use the sister hotel for a load of laundry

no receptionist upon arrival and room service trays left in corridor

room service dishes and discarded food on floor not collected all day outside of people s rooms

needed room service

had a early flight out of cincinnati and the hotel had a shuttle to the airport and it was about three

pool was disappointing cold and in need of repairs.

we got stuck in the parking lot and had to call aaa

breakfast cleanliness kindness

the smell of marijuana in the halls and the group of gentlemen smoking in the parking lot.

the gym had mix matched dumb bells

bed wasn't too comfortable and there was no guest laundry on my floor.

the lights in spa tub didn't work and for the price room could've been a little bigger.

there was kids in the pool and hot tub

friendly staff, clean, nice breakfast

there was kids in the pool and hot tub

clean rooms, had good laundry facilities

also, we were by the desk and laundry area

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean room and love the fact that has self laundry facility

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

beautiful hotel, excellent breakfast

used the gym and all 3 treadmills were broken

the kitchen staff not so friendly

loved the two bedroom suite with full kitchen

breakfast :(

the separate bedroom was awesome! pet friendly! great rooms

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

did not have time for breakfast. i caught the airport shuttle at 6:30.

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

the shuttle to the airport deal is awesome to have, super convenient and great

the shuttle to and from the airport was nice. driver was very courteous.

very friendly staff and free of charge shuttle to the airport

was very close to a sports tournament the kids were playing in

was very close to a sports tournament the kids were playing in

kitchen closed at 10, so you can t get the great food any later than that

the street weren t parking there this time around when we were there there were multiple young kids around

is always a downside there is a fee for parking which i wouldn t mind if people going to the bar across the

the service at the bar / restaurant was superb as well

location to other bar & restaraunts

hallways have no carpeting, so you can hear kids bouncing basketballs on their way to their rooms

the coffee or tea bar consisted of a keuring or freshly brewed coffee also with cream and sugar of course

that the gym was across the street

the beds and pillows were pretty comfortable, and the wifi was good.

how far away the parking lot is from the doors of the hotel

laundry room and pool hard to locate

gym and laundry room were a plus

it doesn't have a pool

pool or hot tub, seems like a bad part of town, had to switch rooms cause the first one had no heat

love the location and parking and all of that

there are laundry facilities on site which come in handy

when i done laundry they had no change machine and the lobby desk said they dont give out change

especially in the basement near the laundry room

i was then made to wait for one hour in the lounge, the lady told me she had to take care of laundry first and

comfortable, helpful staff, kitchen, clean, close restaurants., affordable.

no pet policy ;-(

great breakfast choices

adequate fitness facilities for what we neede

was very clean, the staff was very friendly and helpful and the breakfast was much better than expected

breakfast was good. staff was helpful. fitness room and pool were excellent

friendly staff and great price! clean pool and laundry room!

comfort and refrigerate and microwave parking space was good

enough parking an the building looked run down

they failed to have anyone plow their parking lot and i got my car stuck in the back lot

the room across from us was smoking cigarettes and weed

good location and helpful staff! wry convenient laundry!

only had one washer and one dryer for guest laundry for the whole hotel.

friendly staff , rooms were clean , awesome breakfast

free breakfast, pool n it's area so many food places ud83dude0a

i love that the hotel is pet

the staff was friendly and i didn't have any bugs in my room plus they had a laundry

1 laundry room

i liked how big the room was. laundry was good.

laundry facilities. not many hotels/motels have that and clean clothes are a must.

the ac worked better in the second room but we were given no towels and had to wait for the laundry to be done

the breakfast was also very good

from the kitchen utensils down to dishsoap and dish drainer, pots and pans, silverware, cups plates, coffee

the gym was nice too went at night and enjoyed my

size of room kitchen bathroom size

the room had a full working kitchen

first of arrived and there was dirty laundry baskets and take out food all in the parking lots

they do have vending machines that work, ice, and a laundry area

the location of it and the fact they still have smoking rooms.

the pool was closed and covered up

the price was way to high. i just wish i was allowed to take breakfast to the room to eat.

thankful for the indoor pool and complimentary laundry

laundry services were free of charge, with the only requirement being to supply your own soap,

room, nice kitchen with a full size fridge, clean, free laundry, indoor pool still open this time of year, plenty

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

laundry, breakfast was wonderful, room was super nice with everything we needed

i noticed the gym had a very strong rubber smell which was unfortunate

i liked the comfort of the room, the quality of the gym and the service of the staff.

the breakfast for both days were not to my liking.

wifi was free and worked well

breakfast was good and the staff were very friendly and helpful

the fitness room and the laundry room

i wish that our room had a tub for the kids and a microwave.

there needs to be something for kid's to do like a swimming pool or jungle gym

this was possibly due to the floor being pet-friendly

as kid friendly, while the kids love all the fun details as much as we do, there are a lot of party aged kids

it needs to be updated.. and the pool needs to be warmer.

breakfast, updated since my last stay in 2017, clean, friendly staff

pool is small. no hot tub.

breakfast - good yoghurt, sausages, eggs, many bread choices, waffles, lots of fresh fruit

signage for pool/workout are could be improved.

breakfast could have longer hours.

the staff was friendly and the breakfast was good & well maintained

were charged a 75 pet fee for our registered support dog (no mention of fee on website) just says pet friendly

a great great gym

the park and fly with shuttle service to and from the airport for only $25.00.

had a laundry. well situated

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

laundry was handy

cleanliness, newness, kitchen, breakfast

we loved using the pool too

breakfast was difficult.

the beds and pillows were comfy and the rooms had a full kitchen with utensils and cookware that were handy

good staff and it was clean . guest laundry

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

00 cash for our pet

told me breakfast finished at 11 but it was 9 she told me i had to give 3 hours notice to get a shuttle the room

lots of extras that added to its comfort and convenience. great breakfast.

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

it s in a great location, we love the suites and the free breakfast is really nice

lots of hotels but i have never had a shower like they had feel in love with it when we went for breakfast which

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

breakfast ud83cudf73

was goid and the fitness room was very nice

breakfast had a great selection

the gym room/laundry room stank

the toilet is so tiny, like a kids toilet and i'm

the rooms were beautiful and modern. it was nice to find a pet friendly hotel.

fortunately, there was a waffle house restaurant right across the parking lot, and we had breakfast there

great breakfast and staff

we also love the shuttle service and ability to park our car at the

room service/cleaning schedule is horrible

great if you have kids

enough handicap parking

screaming kids in the pool all day, so didn't get to take a dip

and for pet friendly, it was very clean

not enough parking. there were times we had to park in unusual spots.

wifi, comfortable bed, great location

clean, well located, breakfast included friendly staff

small parking lot

liked everything except room was noisy. too close to pool

there could have been a little better gym. while there was free internet, it was quite spotty

the comforters on bed, definitely the breakfast rocks

side door to building from parking lot was locked and key card wouldn't unlock the door so you had to walk all

the breakfast was a good start to the day

parking lot work taking up most of the lot

all the noise door slamming kids running

pool could be warmer but was very clean

location is ideal for visiting kids at miami.

beds where super.! staff was superb! breakfast was perfect

couldn't get laundry done

the parking lot was clean

dident get breakfast

the price was right and the pool was great for the kids

i was able to get time in the fitness center where the equipment was topnotch and the room very clean

laundry facility on site

they have thought of everything you might need from laundry baskets to paper towels

it had a full kitchen in suite, laundry facilities on site

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

clean, friendly front desk staff, nice continental breakfast /staff (maybe add

if a person is traveling at night it can be very frustrating to be led to an empty parking lot

indoor pool was nice and check in easy!

pool was clean and towels well stocked

it was great to have laundry services available to wash clothes

the breakfast was nothing to brag about. more centered in kids eating.

the breakfast was nothing to brag about. more centered in kids eating.

did not care for the breakfast, loved the hotel, location and staff was great!!

everything was good, wish the pool could have been open.

first floor room across from the laundry

no laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

staff were very friendly and helpful from anna at the front desk to joann who was handling the breakfast buffet

location was a 10 breakfast was an 8

the main reason we booked this specific hotel was because they had an outdoor pool

an airport shuttle was available for a very early flight

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

close to the airport, great staff, and easy shuttle run in the morning.

very clean, nice warm pool

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

enjoyed being able to order room service and sit at the bar in the restaurant for evening drinks

room service was easy and good

1st shift was really rude and noway i am paying 20 per person to eat breakfast my kids was wanting

laundry facilities worked well and were good addition

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

although signs say quarters are available for laundry facilities,there were none at office

not as clean as it should be. non a/c halls. extra wifi was more money

was placed in a room next to the laundry and kitchen

the shuttle runs on the quarter hour so just book a spot on the shuttle when you re checking in

loved having the small bar sink, large sitting area, spacious all around other than the shower area but that

the room was very well laid out, and the bathroom was amazingly spa like

clean nice staff and we got to kentucky early and they were kind enough to allow a early check in which meant

kitchen, refrigerator, stove, room size, tv, laundry faciities,

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

improve breakfast options

could expand continental breakfast and have coffee makers in rooms

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

nice and fairly priced laundry facilities

pool /spa that is open late , fitness center and even a laundry room

the pillows and towels smell bad i think it's the laundry detergent they use

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

bed smell from laundry in fitness room, seems ventilation system not working properly

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

older faciltiy, definitely need an update. i won't bring kids to sleep here.

wifi was spotty and unreliable 3

need to take your own laundry detergent, none available to buy

went to the laundry area to ask a question about why the television was not working, she told me that she did

it was cheap and the laundry was cheap.

the room was fairly comfortable. it was nice having laundry facilities available.

small gym and guest laundry

staff members were very kind. very reasonable price to do laundry.

many hotels have a coffee bar in the lobby all the time. this one did not.

no pool

our shuttle driver was a great ambassador for your brand as well

convenient location right off the interstate and free parking is great

went for my kids birthdays

rooms, staff, restaurant, pool! my family had a great time!

have been nice to have a breakfast bar to get a quick bite or coffee

the wifi although free would drop me often

my daughters had a 5 hour break between each of their performances and i was able to receive a late check out

that the billiards and bar were on separate floors

the kitchen staff was amazing!! also cleaning lady with blond hair was great

the wifi was not working very well but the weather was very rainy

hotel was pet friendly but there was nowhere within close proximity to walk your dog

breakfast was great and rooms were so nice.

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

free breakfast, good location, nice gym.

they also gave me a late check out of 1 pm which was amazing

also couldn't get wifi to work

we did get a fan from laundry

there was no laundry bag

our room was very nice. we loved the bathtub and fireplace.

wifi signal was so poor i ended up using my phone as a hotspot

free wifi

i had a reese hitch stolen off my truck in the parking lot

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

the whole room smelled like old smoke even though it was a non-smoking room

the wifi never ever worked and the walls are paper thin.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

food at was poorly stocked, staff was overwhelmed and running between the desk and kitchen area

the parking lot was a bit small to back out

bed, great housekeeping, breakfast variety, holiday decorations, pet friendly with waste can and bags supplied

expected the hotel to have laundry service

i couldn t find much info on room service before check in, i think a reminder that hours are limited would

only offered a petty roll away bed in an already small room

the gym was standard -- nothing too special, but adequate.

no pool or hot tub, spa took forever to get in touch with.

lack of laundry facilities and breakfast

i couldn't do my laundry.

i stayed in the parking lot for about 10mins

the lady who checked us in asked us over and over if we had a pet

i stayed in the parking lot for about 10mins

unfortunately, the family next to us had several kids that were allowed to run wild,yelling,screaming and ruined

everything including the kids and i experience was wonderful!!!

i also like it's pet friendly my pomeranian enjoyed her stay as well ''

the gym was great!

bed was comfy spa tub was excellent staff were nice and helpful

the price at the laundry very

clean, spacious room. pool had warm water. 8 minute drive to newport aquarium

gym was also good

such a friendly staff. very comfortable accommodations. super clean. great breakfast!

i needed to do a lot of work from my room and the wifi and good sized desk made this very convenient

neither of us had popcorn or any food outside of a chocolate bar in the hotel

the hotel has a bar inside it

the cleanliness and the pool area.

we didn t know the wifi password so we didn t use the wifi

easy parking, beautiful room, pool open late and early