breakfast, good wifi

it there great place location the staff the food the bar is great our favourite place to

it could use more parking.

great location. free parking, friendly staff, nothing was too much trouble

the staff were excellent , lovely bar i can't comment on the food as i never ate there.

our dog competition it was an excellent location with a super breakfast to set us off on our way

excellent rooms and facilities. breakfast delicious

basic but v clean and functional. staff extremely helpful, accommodating our early check in.

wifi could have been a bit faster for the now tv

difficulty connecting to the wifi until the morning

there is a large covered bar area and a fire-pit for when the weather might be less clement than we experienced

we were eating in the bar as the restaurant wasn't open at the beginning of the week, but still plenty of choice

was perfect, with ample parking

com doesn t link in with the hotel reservation system here- when you select a pet/dog on the booking

hotel, beautiful outside seating area with a firepit for the evenings & outside bar & pizzeria, wonderful,

register this until i sniffed the other towels and discovered it wasn't an unpleasant smelling laundry detergent

choice of breakfast food was minimal and not much choice for kids

friendly and informative staff. clean and comfortable room. free parking. conveniently located.

of parking; quiet room; friendly and helpful staff; grab and go breakfast; wifi worked well

wish thee was some outdoor space for kids and a bit of green area or mini-garden

room service over longer period

pet friendly

better - for example, we did not get help in moving our luggage into the room (even though the parking was

you may want to evaluate your pet policy

had called for room service and was directed to leave a message, so i did

stopped here a few times whilst playing golf at celtic manor, each time has been great

staff amazing, as was breakfast. room clean, spacious and comfortable. parking excellent.

room, comfortable bed, plenty of parking, really friendly staff and the food was excellent - nothing to not like

everything but breakfast could ve been better

stay, staff brilliant nothing to much trouble, food excellent evening meal and breakfast

parking was easy too - and there were chargers so we needn't have worried

i very much enjoyed the lovely products in the bathroom leaving feeling like you have been to a spa

stony courtyard for parking might benefit from a little path to make it possible to wheel suitcases instead of

food served was delicious, the evening meal menu didn't match the choice or value of the generous breakfast

bar and restaurant prices were not excessive for the quality and service

come here a lot the location is great for us, the staff are always really friendly and the breakfast are always

the breakfast was exceptional

great location and nice and clean. staff were amazing and breakfast was tasty and plentiful.

the breakfast and food in the bar was excellent

the only other criticism is personal to me, breakfast should have (needs) smoked bacon

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

the swimming facilities was great so was the gym

time i ordered room service i was not aware they charge 5 extra for the service

need more variety for vegans and kids

bar fridge in the room , kids running around the lounge area

breakfast was lovely, i would advise booking in advanced as slots are booked up quickly

people are respectful and polite also the breakfast was good and the pool was also good the room was also really

hotel was lovely, room was clean, spa facilities were lovely, food in the bar was good - all in all a good

the room was lovely, really enjoyed the swimming pool and the sauna, all you need is near by

breakfast was a little pricey for us, but that was just because there was little in the way of

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

to many kids aloud in the pool at one time

to get to, lovely staff, breakfast included, lovely modern clean room

we asked for room service, toiletries were not replaced, towels were not replaced

very good value bed and breakfast, great facilities and kids loved pool

for parking; signing in was protracted; disco by dining area was unpleasant; tv and wifi was intermittent

the location to the icc room was clean and very comfortable shower amazing with elemis products bar was well

near the golf comlex at celtic manor comfy bed

room service took over 45 mins to arrive

expensive restaurant and parking. tv in room not connected breakfast not included slow wifi

hotel that it is, even better than the place on the opposite side of the road with its ryder cup golf heritage

the room service food was amazing

and bar has a had a refurb, much more modern and very clean

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the

the location of the hotel to the celtic manor, where we went to play golf after checking out

coffee, mini bar, laundry etc

didn t provide bath robes, laundry bags or hand cream in the rooms

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

there was a shuttle that was able to take us from the carpark to the hotel enterance,

location, staff, food and convenient parking

wifi wasn t great

the hotel has a very comfortable lounge/ bar area and there is a pleasant garden to the side of

parking gets a bit tricky when there are lots of guests but it is manageable.

room service (dinner) was good although a long wait and breakfast was good too

gym and spa and the bars were also very good

bar man in the cellar bar samual

really impressed with the swimming pool and other facilities

advice park at the golf lodge for free amd get the free shuttle bus back to the

breakfast was good quality and price was fair, excellent ev charging.

staff who were extremely helpful and friendly (use of iron/ironing board, a complimentary laundry wash)

- better quality for late risers and no laundry cart being emptied/filled in the restaurant next to where i was

the laundry chap was so loud with his cages

what an understatement: the captains suite was luxurious with a balcony overlooking the beautiful golf course

hard beds locked out late with 2 kids ages 8 and 3 way over priced not even breakfast in with

the owner accommodated our request for early check in and was happy for us to

plenty of parking and area felt very safe

wifi didn t work and there s very little phone signal in this area which made it difficult to

lots of parking

nice bar and dining area nice size room

room service menu was basic.

young children, after a mix up with our room booking the staff quickly resolved the issue so the kids could go

to the hotel, i think with all the grounds there could be a little play area outside to keep the kids

drink, the staff are so nice and welcoming, the view is breathtaking we also had dinner and breakfast and would

whether this was due to the fact we had a pet friendly room i wouldn't like to comment

room must be above the laundry woken both nights as washing machine noise on a fast spin

noise from laundry (?) at night, low level but continuous dog poo bin needed

a complimentary ev charger was a bonus

thanks for early check in so cases were out of the car

located in the centre of caerleon, with plenty of parking

would've been nice to have laundry service.

staff are great, inclusive breakfast, good wifi. relatively quiet in the day (night worker)

staff and early check in was available for us that saved us a lot of hassle but one of the rooms we’re

very pet friendly

better choice for vegetarian breakfast would be good.

all the food was great. bar prices very reasonable for a top hotel

parking was good, nearby for my husband to access accommodation

wifi also very good

wifi was also very poor but we were in the middle of the forest

excellent breakfast, lovely four poster bed, very happy.

you pay for an hotel this should be ok, unless your providing food ,there is reason to pay the kitchen service

absence of microwave or kitchen

poor room,poor service, poor wifi, poor communication.

unstable room doors, bad lock system, no wifi, bed sheets not clean

had to ask for wifi password myself...

i went to the floor above but there was no laundry or maintenance room there

was great and close for celtic manor golf resort, room were clean and bathroom very modern , breakfast was cooked

value for money. free parking.

it was ideal for the purpose of one night and staff very friendly car parking fine

good wifi

there was also a gym, but did not use

the gym was useful too

make shift bar because there was a function on on the 3rd gloor

bar staff decided to close its draught beer pumps for cleaning at 10

friendly and efficient staff from reception to bar and restaurant

could have been better communication in the rooms of how the covid room service/laundry worked

the bar food was good and the service everywhere was friendly and efficient

the spa was fantastic

room service was fantastic after such long days and was absolutely delicious, served beautifully

great facilities, loads of parking, lovely grounds and the staff were so nice and helpful

free parking

wifi was fine, but difficult to get a mobile phone signal

the rooms above the bar can be a little noisy up until closing time.

the bar area is very dated although warm & cosy! def needs an upgrade

wifi in the rooms were hit and miss

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

the vegan/vegetarian version of the same, a croissant with ham & cheese, eggs and toast, a kids option, etc)

room we stayed in could do with upgrading a little especially the carpet but understand when we were staying

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

it may have been a laundry cupboard at some point

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

nice and safe area good for family and kids

nice to have a garden to sit in - also quick and efficient laundry service

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

dirty laundry left in corridor all weekend

laundry on the landing outside our bedroom was there both days receptionis has stains down her

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

keep having weird sounds from the wind, no heater in the toilet, laundry took very long time, light is not bright

room was above the laundry and was noisy in the morning.

location, beautiful tidy rooms and breakfast was okay as well

the breakfast

didn't realise the gym was closed. so had to buy gym pass somewhere else

staff, really clean and tidy nice little gym all in all really pleased with my stay and would 100% stay

a small onsite laundry would be great , particularly for overseas visitors

very friendly staff. free cookies with kids bedtime milk. helpful concierge.

mini gym was a real bonus: well equipped, cool, see the world go by outside - and i had it to myself

very good location, nice bar on the second floor, comfortable and helpful staff.

the sofa bed is good enough for two kids

there were always laundry bags lying around in the hallways

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

laundry facility was available but i did not use it

we were going to use the bar downstairs but it was

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

i also liked that the hotel offered you a free drink from the bar in exhange for skipping room service,

bar had a lovely feel

i ordered room service and it was delivered on time and was lovely

no mini bar or snacks!!ud83dude0f

if laundry facilities are available, that should be excellent

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

there was also a strange incident with the laundry service: the service was advertised, and the price list was

the reception staff and room service staff where always friendly, very pleasant and helpful

nice atmosphere, until you sit in that room and eat, as it is the main walk through for the kitchen, you feel

cozy rooms and decent wifi

the menu prices have gone down since the visit in february + brilliant wifi + attentive staff + beds

alround service both bar and restaurant

late check out

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

laundry and cups etc in hallways while housekeepers were cleaning rooms in hallways

we booked in at approximately 5pm, there were bags of bedding laundry outside many of the rooms, which did not

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

laundry and food items left in corridors

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

breakfast choices. prefer à la carte menu

realise that wifi wasn't free so ended up paying for it accidentally, however having said that the lady at the

staff had prepared for an early check in for us, which was most appreciated

being able to have free wifi was a bummer but it honestly didn t matter that much as the hotel ad staff were

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

amazing location, great price and the breakfast was lovely. very cute bathroom

the wifi was a bit slow

unlike some 5 star hotels the bar stayed open to 2am in the morning