and the hosts provided a laundry service which was really handy for us

the hotel was clean throughout and strong wifi signal

really comfortable and liked four poster effect, room quiet no neighbour noise, bathroom large, kitchenette

perfectly situated - free / safe car parking

room, friendly staff, great breakfast, good location and decent parking, would use again no problem

had a room next to where the laundry was delivered and it was a bit noisy on occasion

the pool and gym

breakfast was great and perfect for the kids

i love that it has a pool and gym and i always make use of the facilities

location was brilliant due to the fact we were going to a funeral and having a brilliant breakfast to go with

room too close to laundry room

laundry facilities in the room

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

being next door to the on site laundry room. it was really loud.

very smart and modern, with some lovely relaxing communal areas near the bar and restaurant, the spa facilities

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

wifi signal poor, but improved once the coach load of visitors departed !

wifi was very touch and go - not great!

nice room and really comfortable bed had a burger from the bar menu which was tasty and breakfast was very nice

pet friendly

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

view from room was awful, a load of laundry trolleys

room wasn't as booked and outside room was laundry bins and noisy

view overlooking water tank and laundry area was not the best

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

no view just backed on to staffs shed/ laundry room

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

the spa & pool options were great

bedroom was spacious, bed comfortable, wifi access excellent, restaurant had a wide range of delicious food,

the gym is also really good

room was great, brilliant parking and ev chargers on site

the bar area. reception was helpful . room was spotless and tidy with many amenities.

staff on reception were so friendly and helpful, easy parking, clean and spacious room

lack of room service options. unable to get room service breakfast.

friendly staff and plenty of ev chargers. any issues were dealt with very quickly.

signing in to wifi every day was only minor criticism - good connection tho.

tv and phone reception a bit dodgy but what the heck, there was free wifi.

and has exposed beams and rafters, as well as dado boarding all round, a beautiful edwardian fireplace, a large

food was lovely and rooms and bar and restaurant were too

the location, simple but lovely decor, the helpfulness of staff, the easy parking, the well stocked bar/pub,

the breakfast, afternoon tea, dinner, cocktails and room service was impeccable

the bar which is on the first floor is rather special and converted from an interesting former use -

food, room, lounge area all excellent. no service at upstairs bar at key time, however.

prefer to remain local, the hotel itself has lots to offer such as a choice of two lounges, a bar area,

parking

friday morning we were rudely awakened at 6am by bins being emptied and laundry deliveries just outside the

also we asked for a quiet room but were put by the service doors so were woken early by the laundry

didn t seem to know if they had a laundry service or not

from the staff we met at reception, in the restaurant and gym, all were friendly and welcoming and helpful

battery and a lovely kitchen staff member helped jump-start my car all staff lovely and friendly kids were

i used room service for dinner both nights i was there and the food/service was great

to you at your white table clothed table overlooking the beautiful gardens we loved the guests bar and the

lovely breakfast

the gym was too small

the hotel is pet friendly and there are ample walks around the gardens

henry the hoover and housekeeping laundry left over from room changing and left overnight in hall way

service doir all left open showing dirty laundry

we got woken up at 7am from the cleaning ladies opening the laundry cupboard next to our room and shouting

the spa didn t have a jacuzzi or hot room

to use room service, but had no response

sized room comfy bed great location freindly helpful staff good value meals available plenty of parking

breakfast served late although v nice continental provided on request for early risers

was easily accessible, plenty of car parking although i suspect in the summer that might be trickier

room could be accessed by walking through the bar area but if the bar was closed , the external access was via

really like the arrangement of rooms, with bedroom, living room and kitchen area

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

we had a very welcoming young lady at reception and another at the bar who was a great mixologist

went for a deluxe pet friendly room, the bathroom was lovely but there was rust at the bottom of the bath & on

the room service was great and fast, also loved the bath tub.

the hotel managed to totally mess the room selection and upgraded up so the kids rooms were substantially better

the room was big, comfortable and beautiful. also breakfast room service was delicious!

loved the bar area and bar menu

t aware that is was pet friendly

had a late check out , and 100% recommend the hotel

told us the dinner menu was in the room which we found disappointing only to find out it was the room service

we were in the basement and looked out onto the car park and were awakened by staff emptying laundry cupboard

together, no shelves in the wardrobe, no amenities such as shwer cap, tissue paper, vanity kit, laundry bag, no

would have had dinner at hotel or room service if was option

they provide everything you need and make you and your pet feel very welcome

room service was non existent and when it was available, it was very basic with not even a quick

it was opposite a bar and you could hear the foot traffic

no early check in rain pouring in, wet curtains and window shelf

there's a kitchen area inside a cupboard,

room was fairly comfortable, great large tv and good wifi

room was a very good size, the wifi worked really well

the only thing, the kids sofa bed was quite uncomfortable

swimming pool was not available to use, we had a fitness fanatic in our group and wanted to use the pool but

it's a 25-minute walk to cheltenham spa train station

as pet friendly, but when arrived at reception, staff advised that dog was not permitted to stay

hotel was pet friendly and the staff were as pleased to meet our dog as they were to meet us

the cleaning staff left vacuum cleaners and laundry on the staircase landing all day

food, room, downstairs space, terrace, bar and really friendly but human staff you could properly chat to

trendy and tasteful , nice staff, other guests were couples, no kids.

promenade hotel & restaurant, a short walk in cheltenham and enjoy dinner, take in its stunning bars - the gin

bar great

corriors littered with laundry at

maintenance team then at 7am on the same sunday we were right next to the loading bay for the laundry truck

staff were loading/unloading carts of laundry on sunday morning just next to the room, making it impossible to

woken at 8 on a sunday to reverse beeper on laundry truck, and being woken at 7am following day by artic reversing

long corridors, ways out of the building through fire doors past dirty laundry (or it was a long walk up multiple

was amazing staff were apologetic about bedding and changed this straight away - problem with the laundry

wifi good

locals were very friendly restaurant was in the bar area food was very

staff were very welcoming and friendly - keeping the bar open, serving us drinks and nibbles to our table until

staff, big family room with added chairs and table, nice play area for kids, parking, safety gate, fantastic

great parking

issue i had was it took so long for drinks to be brought to us when we make the orders at the spa area using

only downside for us was how expensive drinks were at the bar - we did expect prices to be high but not as high

the kitchen was pretty terrible - we dined here 3 times

comfy bed. excellent breakfast.

a valley that misted up in the morning (if you can, go for kingsize rooms as it's worth the extra)parking just

not much parking on site.

wifi was crap and didn't work, annoyed me immensely

stayed in a pet-friendly room and it unfortunately had carpet in it

perfect,hotel,location,lunch,breakfast, but a big shout out to the guys at the bar saturday night,after realising

laundry facilities always welcome

the breakfast was deliciuos

wifi was strong enough to connect my hdmi cable and watch netflix on big screen tv from a laptop

nice hotel bar 5 mins walk down the road for a good dinner

breakfast was excellent with a good choice of cereal including delicious home made granola & fresh

i asked for a quiet room and we were above the laundry room and it was noisy

position poor the view was off the bins and dirty laundry also the emptying off bottles

car parking - plenty of capacity however very small spaces difficult to get out of the car once parked-

late check out and late breakfast so no rushing

radiator stuck on nearly boiled us :-)! room service was a little pricey.

felt we were tucked away in a room that had a view of a laundry shed unlike the other similar rooms it felt we

also online it said free wifi but where we where we got nothing, no signal or wifi, so that could be mentioned

cozy fireplace in the reception area

nice hotel comfortable great setting good breakfast, great parking, great location

the snug was a great room to keep the kids entertained

from all members of staff was brilliant, room was lovely with lots of extra touches, free parking was a bonus

food arrived promptly (room service)

the breakfast was yummy

extractor fan from the kitchen was right outside our window room 22 - it was so loud we thought it was a car

room service was very fast and the food was amazing

wifi was appalling and very unreliable

easy check in wifi parking

plenty of parking spaces too

having a good wifi signal in the bedroom was frustrating but they did have several routers to try and overcome

nice bar and restaurant

laundry left up on a landing

room had no view and was next to kitchen and laundry

the view outside was the laundry bins and kitchen

no gym or laundry service either which makes longer stays a challenge

excellent choice for breakfast