room was above the laundry and was noisy in the morning.

wifi didn t work, but we didn t address this with staff so i m sure it would ve been

nice staff, good little gym and a really good breakfast spread

breakfast was amazing

the value for money was excellent - located in the city centre, a clean, spacious room and the breakfast was

a small onsite laundry would be great , particularly for overseas visitors

the gym was good by hotel gym standards.

bed was really comfortable but the kids' sofa bed was quite creaky, nevertheless, they had a good sleep and

only one elevator working - my room service room one day not cleaned

is a room service charge of 3

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

if laundry facilities are available, that should be excellent

there was also a strange incident with the laundry service: the service was advertised, and the price list was

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

excellent service on the bar on saturday afternoon followed by friendly service in the restaurant for breakfast

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

no mini bar or snacks!!ud83dude0f

to hotel du vin with the intention of taking advantage of the relaxing rooms, bistro dinning and room service

excellent meals and bar service, superbly spacious room with excellent amenities (and the bed was ultra

bar had a lovely feel

laundry and food items left in corridors

great laundry

we eventually had a room the walk to it though the corridors was littered with dirty plates and laundry piled

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

we booked in at approximately 5pm, there were bags of bedding laundry outside many of the rooms, which did not

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

handsets - two did not work and previous guest's laundry still in the drawer when i arrived - no big issue though

the hotel even had an excellent and well priced laundry and ironing

laundry required own

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

breakfast was excellent value for money and offers a wide variety

breakfast was great, all you can eat, was cooked right and staff were always filling the trays up

the food was very nice we had an evening meal and a breakfast

bar service was not bad, but the polite lady serving me was struggling to pour the pint of beer

i would leave that to laundry staff, except there were none

no laundry room

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

delicious breakfast and our room was brilliant

couldnt get wifi to work

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

the room was huge and it was very clean and the price was epic and the breakfast was very good

liked the location and the friendly welcoming staff and the delicious breakfast included in the price i felt

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

very clean. staff were attentive. breakfast was brilliant. great location

breakfast choices. prefer à la carte menu

nice big room with bath, large tv, comfy bed and room service.

allowed early check in and late check out. clean. beds comfortable.

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

there were always laundry bags lying around in the hallways

laundry facility was available but i did not use it

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

cereal and fruit was provided; we were in a suite with a kitchen atea. it was fine.

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

it may have been a laundry cupboard at some point

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

room, comfortable bed, excellent shower, wifi was not working but might have been my laptop

incorrect info on available laundry facilities.

the free wifi was the best we've ever had in a hotel

room service

the bed and bedding. the quiet. the wifi. the bar. the location.

friendly staff, excellent view and tio too room service!

check in till 3pm -early check in not accommodated even by an hour - which meant had to get ready in hotel toilet

bed was amazing comfortable and the staff were lovely, especially the waiter who brought room service up for me

wifi did not work

into the resturant for breakfast and the big sign advertising pancakes then only having them on 1 day from the

wifi didn't work as we were told it was supposed to when we checked in

laundry service

laundry very expensive

drinks at the bar were a bit pricey.

it was very clean, staff were exceptionally helpful and the breakfast was good too, ideal location opposite

accommodated an early check in and late check out

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

location, lots of bars and restaurants near - comfortable and spacious room - free wifi - we got early check in

the wifi is free and excellent

took 15 minutes to get a cup of coffee at the bar in the morning

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

nice to have a garden to sit in - also quick and efficient laundry service

dirty laundry left in corridor all weekend

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

keep having weird sounds from the wind, no heater in the toilet, laundry took very long time, light is not bright

would've been nice to have laundry service.

staff and early check in was available for us that saved us a lot of hassle but one of the rooms we’re

this included at check-in, again at breakfast, and at check-out

good hotel with family and kids ..and large parking to

perfect for a kids at uni visit. tasty breakfast

early check in helped us

good wifi and i was able to work from the bar area

wifi was poor in my room, but an old building, but for value for money, second to none.

wifi wasn t great

location, staff, food and convenient parking

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

wifi login relies on a discontinued cloud service so doesn't work on some devices

people freindly even in thepubic bar i would stay here againbisnessbisness

the spa facilities were good even though being renovated

great wifi

great value for money, and lovely little extras for kids too

i had a massage at the spa and it was very good, and the lady who provided it was really lovely too

perfect hotel for kids beautiful swimming pool and they served drinks in the pool

were fab, we made use of the spa and gym and the family room was spacious and a great quality room

pool area clean & modern with lovely loungers etc

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

fast wifi. good swimming pool.

wifi could be better

kids loved the big screen tv

staff were fab, pool was lovely and kids had great fun

to the hotel, i think with all the grounds there could be a little play area outside to keep the kids

young children, after a mix up with our room booking the staff quickly resolved the issue so the kids could go

good choice at breakfast & we were able to eat in the bar area as we had our dog with us

bar to watch the rugby

also the lovely lady on the bar (thursday evening) is fantastic, nothing was too much trouble, she was very

chemical, perhaps from cleaning or laundry , caused persistent sneezing to my wife and itchy skin for me

the first room they offered me overlooked all the dirty laundry

sofa bed was horrific. kids running up and down hallway, very noisey

gym was appreciated

bar was well stocked, staff friendly and professional

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

the massage we received at the spa was very professional and thoughtfully used aromatherapy

room service was really good and very quick to arrive to the room

superior room entrance is facing the parking lot the road to get there is a bit narrow and the main entrance is

room service over longer period

we weren t told that the late night room service was not available however the kind staff scrounged up

pet friendly

had called for room service and was directed to leave a message, so i did

i was surprised and pleased with the very good coffee at the breakfast. mini gym is also cool!

service & staff were excellent, room service were excellent, food was exceptional 5 star service

) intermittent wifi and unhelpful check in staff (although all the other staff members were

hours between check in and check out so to be charged 22 to park a car that i have two young kids in is very

the bar was still open

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

we were disappointed that we missed the opening of the new bar and dining room, that look stunning

up that the pool is only open to kids aged 12 and above which we hadn’t realised

food is great, especially breakfast

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

29 is opposite the storage area for laundry etc

breakfast was great

restaurant across the road had a party till 11pm making it difficult for sleeping especially with kids and the

10-15 minute walk from bath spa train station