de luxe bedroom was small and did not meet either the description (no promised fireplace) and was only 9

pet friendly

outstanding in every way decor comfort and size beautiful grounds staff were very helpful good parking

parking was good, available and

the dinner was of a very high standard and breakfast was great

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

bar fridge in the room , kids running around the lounge area

bar fridge in the room , kids running around the lounge area

kids loved the big screen tv

paying for parking not knowing the bottle of water in the room wasnt free paying for wifi

helpful pleasant staff, comfortable room, very nice lounge and bar area, loads of off road safe parking, and

room was not made up for our arrival so we had to get our kids bed made and get towels for them and you don't

the parking was excellent

wedding functions each night was a bit daunting walking kids through drunken parties and it meant less food at

the huge green space outside makes a massive difference when stopping with kids who have been bouncing off the

lovely bar, restaurant & pool

wifi is so slow

the only thing that would be the icing on the cake would be if the hotel had ev chargers.

the bar team could not make cocktails, or they used cheap alcohol

great value for money, and lovely little extras for kids too

late check out time was good and the staff were very helpful

room with everything we needed for our stay, everyone was very friendly & the hotel and bar had a lovely atmosphere

by very friendly staff who had been accommodating of an early check in as we were attending a wedding

easy check in wifi parking

bar area was lovely with lots of choices

breakfast excellent

there is always a warm and kindly welcome, a really nice breakfast and cosy rooms

pet friendly room, friendly staff, good tv, good breakfast and excellent value for

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so

good location in chepstow with car park directly opposite comfortable bed good wifi breakfast was

tha car parking facilities

wifi in my room - room was a little tired - shower mixer tap was stiff - heating incredibly noisy

breakfast, good wifi

location was perfect . staff were friendly . bar was nice, had the golf on

shower wouldn't heat up, wifi didn't work.

would've been nice to have laundry service.

whilst i dont expect kids to be seen and not heard, they should perhaps have been told to play near their family

we had two young kids

good hotel with family and kids ..and large parking to

very pet friendly

breakfast was very nice

girl wàs anxious to close the bar early one night at around 10pm

very friendly staff, good clean room and lovely breakfast!

the breakfast and food in the bar was excellent

room was spotlessly clean, breakfast was ample, cooked well and presented nicely

room was good so was breakfast parking not to easy

my tidy room with good wifi and a comfortable bed

on site restaurant & bar with evening meals helps if it pours with rain and you don t fancy walking to other

bar well stocked and good car parking

wifi wasn t great

we were eating in the bar as the restaurant wasn't open at the beginning of the week, but still plenty of choice

the mushrooms on toast for breakfast were sublime

good location, excellent parking and a good garden room

however everyone kept apologising & gave us a free breakfast

they had a restaurant, bar and cafe on site

room was above the laundry and was noisy in the morning.

the room was clean and the breakfast was really good with variety to choose.

location, beautiful tidy rooms and breakfast was okay as well

staff were all fabulous, and all kitchen wating staff couldnt do enough for

one person in the kitchen was a bit rude

a small onsite laundry would be great , particularly for overseas visitors

very good location, nice bar on the second floor, comfortable and helpful staff.

were friendly and helpful shower was really comfortable great location room service's food was

was no wifi when i got there and they didn't let know of this until after i paid and checked in

i am very satisfied with the great location and t he gym.

there was also a strange incident with the laundry service: the service was advertised, and the price list was

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

if laundry facilities are available, that should be excellent

clean, comfortable n lived late check out

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

wifi was not secure!!

to hotel du vin with the intention of taking advantage of the relaxing rooms, bistro dinning and room service

no mini bar or snacks!!ud83dude0f

room service was

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

room was perfectly functional; wifi worked instantly

good breakfast, lots of choice

not being attained chipped skirting graffiti on walls terrible artwork mismatched lighting maids laundry carts

great laundry

we eventually had a room the walk to it though the corridors was littered with dirty plates and laundry piled

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

we booked in at approximately 5pm, there were bags of bedding laundry outside many of the rooms, which did not

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

it may have been a laundry cupboard at some point

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

room, comfortable bed, excellent shower, wifi was not working but might have been my laptop

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

good wifi and good location

was attending a wedding in bristol and called a few days before to arrange an early check in as the wedding

large, clean room with good shower room close to train station.. good wifi connection in room

the breakfast was good and was kept nice and warm under the heat lamps

laundry on site

guest laundry available for small fee

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

laundry required own

for hygiene evelyn & crabtree bathroom bottles but no conditioner room 305 is next to the guests laundry room

laundry facility was available but i did not use it

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

there were always laundry bags lying around in the hallways

excellent free wifi in the room enabled me to do some work after my meeting and upload it

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

i would leave that to laundry staff, except there were none

no laundry room

we had kids that were boxing in a tournament on the 11th of june so they needed the rest

we didn't book a longer stay or make use of the spa / gym facilities.

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

bowled over with the sight that greeted us, gorgeous swan towels and the bed covered in flower petals, a happy

the restaurant and bar staff were amazing

nice big room with bath, large tv, comfy bed and room service.

property, spacious rooms, the staff couldn t do enough for us including an early check in, rose petals and

laundry very expensive

laundry service

central location. and pet friendly which was very important.

excellent breakfast

i couldn't arrange early check in (11am).

wifi did not work

the bar food was delicious as was the breakfast

we didn t take up the free wifi - would have been good if the code had been issued at check in

wifi was constantly going off

prices for parking, breakfast and early check in felt a bit steep.

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

nice to have a garden to sit in - also quick and efficient laundry service

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

incorrect info on available laundry facilities.

the free wifi was the best we've ever had in a hotel

comfortable room. bar staff friendly. cocktail bar had good music.

great location, excellent facilities, good gym, friendly desk staff

i loved all the things that were provided for my pet: a bed, bowls and a little bag of treats

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

breakfast room a bit small

paid parking, pet additional charge, bad breakfast, pod showeroom

breakfast was good

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

dirty laundry left in corridor all weekend

keep having weird sounds from the wind, no heater in the toilet, laundry took very long time, light is not bright

service from staff, the floors were dirty in most places, poor amenities, and their laundry service is insanely

off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

the room itself was noisy from people going to and from the parking

great breakfast

gardens, staff, rooms, bar and restaurant

we ordered room service and the food was absolutely excellent

friendly and excellent food & bar menu

it would be nice to have a full english breakfast available but he continental breakfast was ok

great to have a separate lounge with mini kitchen and the size of the rooms was superb.

the small kitchen was a plus too

parking excellent on site, friendly staff

rooms were of higher standard than expected with kitchen facilities love the location

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

just not recommended to anyone for business toilet and shower on the corridor wifi not working no restaurant

people freindly even in thepubic bar i would stay here againbisnessbisness

food was lovely and the kids loved

no kids menu but it is kid friendly

- better quality for late risers and no laundry cart being emptied/filled in the restaurant next to where i was

the laundry chap was so loud with his cages

staff who were extremely helpful and friendly (use of iron/ironing board, a complimentary laundry wash)

the gym is an additional cost if 5

to go, our room was still quite close to the entrance and so quickly reached, there is plenty of parking space