reduced phone service but there is free wifi

parking is a bonus as i often finish work late and am glad to be able to park with ease and relax

plenty of parking

great room, with easy parking in a lovely location.

the hotel sits in a beautiful country park next to a golf course and tennis courts, with two lovely duck ponds

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

service, friendly staff, good food, good wifi. all what is needed.

wifi worked

exellent food and room service wifi fast quiet good location to motorway

numbers for reception or room service

guests not to have laundry changed everyday which saves the environment

fitting bath panel complete with mould let down a very spacious and well presented room, the car parking fee

breakfast was good but expensive - bought voucher but still £10 is expensive for someone who can't

breakfast was outstanding, very happy and comfy stay.

gym facilities and swimming pool

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

wifi was a nightmare for my business needs but the staff went above and beyond to resolve the

beautiful room overlooking golf course, small but adequate.

had to wait over an hour for room service.

strong smell of damp/ damp washing on the lower floor near the laundry room

lovely free spa and the set up was gorgeous and relaxing

pool/ spa area is so good beaty treatments are so reasonably priced and every single staff member is

only suggestion would be for the pool and gym to be open later then 8pm at the weekend (last entry 7

good gym

washing machine in laundry room spinning until very late

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

room was very noisy, sounded like it was next to a laundry room

the hotel had a gym, which even though small was adequately equipped for my needs

a sewer outside it, when you opened window ot was the most foul disgusting smell, i had 3 young kids with me

fantastic setting, comfortable room, lots of parking

we had the garden suite which was exceptional and very roomy, breakfast was included in our stay and was of

bar had closed by 11pm and there was nowhere to buy a drink

friendly and helpful staff. very easy parking, easy to find and a good sized room.

great location next to motorway with plenty parking on site

perfect place with free parking

hotel was conveniently located for the wedding we were going to and the town of droitwich spa is not far away

breakfast finished at 9.30am, later times would be better

clean. superb staff. excellent breakfast. good size room. wifi.

had everything we needed including a double sofa bed that was ready made up for us for the kids and the bathroom

able to provide early check in after some persuasion.

my daughter & her husband were with us from japan as both husbands were playing golf at blackwater not far away

breakfast was excellent. breakfast room was lovely.

dinner was fine dining and breakfast was great

bar area could do with a little updating in comparison with the rest of the hotel

food was fantastic and breakfast was delightful over looking the fields

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

no disabled parking at front of hotel

damaged furniture, missing drawers, room service only cleaned the bath room but left rubbish, even the romote

lcoation was brilliant. free wifi and free parking is a bonus in such central locations

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

lovely reception and bar area

good self service buffet breakfast free parking and free wifi a

like a converted estate, room was dates, stank of cigarette, hair in shower, on towels wifi cut off, cups were

requested and got early check in for 4 rooms.

superb breakfast from sam - awesome french toast with fruit and creme fraiche

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

breakfast, really friendly and attentive staff

the breakfast in the morning was exceptional, and had a great variety of options available to choose

free on road parking is a bonus

also, noises from below, either laundry room or bar cellar

floor so we had the balcony area there was lodes of storage and every thing was tidy you had wifi but it did

had a great swim in the pool where a fresh towel was provided free of charge

good rooms. handy location for birmingham and nec. free wifi. free pool/leisure stuff

the pool and spa was great! so was the facilitites in general.

the wifi didn't work, and the heating on the room was timed

superb parking for centre of birmingham, clean and very comfortable room, and good breakfast.

room service was not good but the staff were apologetic and only charged us for one meal instead of

excellent location for where i was collecting daughter from university. large parking area!

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

staff were helpful and friendly. swimming pool was nice size for kids.

room service was poor

the gym and pool area was very clean

as pet-friendly however your policies don t live up to this

the front desk staff, bar staff and cleaners were fab; friendly, attentive, efficient service from all concerned

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

ordered room service for an evening snack and for breakfast - delivered promptly and it was delicious

my opinion the gym was a bit small and with only cardio machines and dumbbells, but still it was

did realise until i checked one of my receipts at the bar they were adding service charges without asking or

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

gym has very basic stuff.

staff were very helpful and kids loved the choices at breakfast.

great wifi, breakfast, staff was friendly.

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

great friendly staff.great breakfast in a great location.

i tried many times to call room service to order a snack but the call didn't get answered, this was rather

we had kids so they were very tired and we arrived around 7pm

the gym is small, but seems to have everything you'd need

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

the staff were really helpful and friendly, great breakfast and spotlessly clean rooms.

the bar were serving elo themed cocktails - nice touch

and the gym could have better facilities and a bit more

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

this resulted in us checking out early and not taking full advantage of our night away from the kids

the wifi reception not that great had to use my mobile data

weirdly there's an outdoor laundry at the garage nextdoor

clean and modern, with super friendly staff and a great bar area with a pool table

the wifi connection

wifi is not very convenient.

the drinks and room service is rather expensive when you could take a trip to many of the local bars where the

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

wifi was slow

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert

the wifi was easy to connect to and quick

nice spacious rooms, friendly staff and beautiful breakfast

30 am after breakfast card was deactivated

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service

i had to pay for late check out by hour. which is the first time i have ever had to

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

kids under 12 not allowed in pool weekday and no kids at all on weekends.

sad that there was no flexibility on my kids being able to use the pool.

says on their website 20/per night extra charge for a pet

wifi was very good and the room was nice and warm

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

we ordered room service for our evening meal

breakfast was great, and there was plenty of choices on offer, i also used the room service and ordered some

wifi signal not great

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

choice of early check in or late check out there was bits all over floor and there was hairs in bath still

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs,

in a pet friendly room and the carpet was dirty

we had lunch in the bar and it was delicious

one lift working, car park very tight and a number of spaces taken by laundry carts

very engaging and were very good with the kids

freindly staff and good clean hotel in a central location and free wifi.

wifi bandwidth is

for a low budget hotel, the bar and food options were fab

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff

you can t order room service over the phone but have to go down to the reception to order food

then about 9pm there was lots of noise in the car park adults and children shouting and screaming this went on

good wifi, cheap beer and food comfy bed

it was over the laundry room

the food was fantastic and my wife enjoyed the spa treatments she had

as it was room service, i didn t want to bother anyone again so i just scraped as much of it off as i could

the bar staff were very accommodating making cocktails of my choice

room breakfast and dinner really nice staff brilliant attentive and all needs were met really lovely

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

restaurant and bar /pub around the corner

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

rose petals was on bed for us with a card which i found lovely

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

comfortable rooms and a variety of choice for breakfast, it was a pleasure to stay here

wifi connected but was so slow was unable to download photos on facebook etc.

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too,

location, car park and late check out

the ony channels i could watch was 1 or kids programs all the others were jumping

no remote for tv, had to ask, menu for room service, but no phone to

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

liked that there was a washing machine also so could do my own laundry

good to have laundry facilities

having a laundry onsite and options to have your laundry done for you save us so much time

staff friendly & helpful. great facilities with an onsite laundry and carpark

laundry room and fitness room were clean and nice

breakfast was outstanding and so were the team

excellent hotel with comfortable beds, delicious breakfast & helpful staff.

when a week before i had just come out of hospital there was no offer of running me around in golf buggy, the

tasty and great of options of breakfast.

by the noise of someone cleaning the bar area around 5

plenty of parking on a budget it is excellent value for money

plenty of parking ( free of charge ), very welcoming staff and such a homely vibe

friendly staff, clean and tidy environment,free parking, wifi, close to amenities

good tvs and wifi, good staff everything apart from the shower was 10/10

the gated private parking was a useful facility, though actually i didn t use it as there was a space out

i had a gym on my floor which was well equipped

very impressed with room service breakfast

the breakfast is very good , nothing is cheap it’s all quality and the staff are very good

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

we ordered room service after 10 pm since we arrived late

location, staff, peaceful, good wifi, clean,

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

lovely bar and the room was perfect

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff

wifi wasn't great, but not really bothered about it.

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

helped with early check in

wasn t any chocolate spread so my kids were not happy

staff were super friendly and really supported us with our two young kids needs

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

proportioned room with free wifi, air con and tea/coffee making facilities

the bed was super nice ,room perfectly clean and the breakfast was good

ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

the bar and restaurant weren't open due to tier 3 rules

rooms need better soundproofing if staying with kids

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will

the building has some nice old features like old oak beams and a lovely oak fireplace in breakfast room

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

the kids were exhausted and we did the check in earlier

at the bar for quite a while to order food in the evening, staff were busy on main reception

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

late check out

the room was clean and spacious, the wifi worked great and the tv was modern and up to date inc

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

late check out at 12 and breakfast till 11 is perfect for me

breakfast is included for all customers, and there is also a small gym in the basement

the kids loved the waffles

food/laundry/refuse collection & deliveries woke us up both mornings from 5

early morning laundry delivery in car park. 6.30 am and very noisy

spacious room with access to the shared large balcony with a huge chess set that the kids enjoyed

would stay again as the kids there stay too

good staff and great bar and food great to have use of pool and gym

the sheets had some scuff marks but well may have been from the laundry press

staff were lovely, they have a beautiful bar area and dinning area

car parking 5 minutes walk away, options for the gym, swimming and breakfast

wifi could drop out a bit sometimes (not for long though)

com that the spa and leisure facilities were in a completely different building a 5 minute walk away