complimary , i m not sure i should complain, that was a very nice bonus to be able to do our laundry

the staff is always helpful and the laundry and pantry are so helpful

clean comfortable laundry was free

location and free laundry

laundry facility needs a lot of work

was amazing and the kitchen staff was super friendly and helpful on how to cook the waffles

breakfast was best hotel breakfast i experienced

breakfast was amazing as well

parking was tight

beautiful room, was very clean and comfortable and the pool was refreshing after driving all day

it was very clean and the hot breakfast was good

the staff was wonderful, breakfast was great!! the room was great as well!

breakfast was a thumbs up

the smell of the room. you could tell someone had been smoking in it. not cigarettes

the staff was very sweet and helpful the breakfast was good very clean

i asked the front desk and the lady told me to put my clothes on a bag and take them to the laundry mat

laundry service could not get app to work.

comfy beds and great breakfast

parking lot was too crowd

loved that the parking was only $7 on this side of the river

which ate up parking, then trying to find staff at the desk to get change for laundry

his doctor said that it was contact dermatitus caused by the laundry detergent at the hotel

pool was not operable so we felt there should have been a discount offered

location was perfect for the concert i was going, great and easy parking, plenty nice and hot breakfast, the

room was very nice. better than everything around it. very good breakfast.

laundry room was dirty and there was sand in the machines.

good breakfast in the morning

convenient to the interstate. checkin was pleasant and quick. excellent roomand breakfast.

check in person, nice rooms, clean, good breakfast

staff was extremely friendly, and very helpful, the pool and outdoor area was perfect to spend time together

*) they offer use of multiple washer/dryers like a laundry mat

to wash laundry

parking , customer friendly , laundry mate..

i liked the cleanliness of the rooms, and i liked the kitchenette

there was a mini kitchen but no coffee pot.

amazing breakfast, clean rooms, great location! and best of all, a great price!

easy parking. my sink was clogged and they had it fixed after i reported it.

the bar in the lobby was great and easy parking

the room smelled like a gym locker room and the carpet was sticky and gooey

all was good,but i really love the waffles for breakfast!

no laundry room on property.

large shower outdoor swimming pool

clean pool

breakfast was a nice warm breakfast done very well

the breakfast was delicious

good parking lot, they have a guest laundry. the breakfast is normal.

room was next to the hotel laundry

laundry has been broken for almost a week

clean, nice toiletries, good breakfast, comfy bed, good price.

i liked the clean room and the pool area was nice.

kids running uncontrollably thru the halls all night and at 3am in the morning

very nice outdoor space to keep kids entertained. great location.

kids screaming in the hall

we were visiting the grand-kids and we went swimming and they had a blast

convenient location, basketball and golf for kids

shampoo, info re breakfast, local attractions, no bag for laundry, nothing about

+ 25 minute drive to oak mountain state park+ laundry and ice machines on each floor

they only had snack in there little shop no personal products unless you want to get over priced laundry soap

very comfortable and clean. good breakfast. close parking.

showers had rust my sheets were dirty i called for room service a 9 they didn't come till almost

kitchen, laundry room.

location off the highway laundry facilities and large room with everything you need

staff , room, breakfast

i've actually never stayed in such a nice room, kitchen and living space included

the roll of paper towel in the kitchen era of the room was old it turned yellow

clean, with convenient parking. plenty of luggage carts!

parking was also difficult due to large power trucks and their equipment taking up about 20 spaces

this is my favorite hotel staff, the bar, the pool

i really appreciate the older lady that did breakfast

the restaurant staff was exceptional from the gentleman at the bar and the sweet lady at breakfast went over

laundry room is too small only have one washer and one dryer

never found the pool, but didn't ask.

the price , the accommodations , the cleanliness,customer service and breakfast the bar

the last day the kids pool was dirty in my baby s couldn t swim

clean, free wifi, parking, and room has fridge and microwave and the breakfast is wonderful!!!

no laundry facilities on site

the elevator and guest laundry were both broken.

just had trouble connecting to wifi.

not enough options for breakfast and for kids. would have liked eggs, bacon, biscuits, etc

room was great. bed was truly comfortable breakfast was good.

the chlorine in the pool was too strong. that's the only complaint

the most luxurious thing was the spa tub omg

spa bath was a tight fit for two tall humans but totally

the spa tub with the king size suite

not enough parking space.

the procedure for receiving towels and no laundry.

laundry amenities were not working and apparently have not been working for weeks

only complaint was the fitness center a/c didn t work and was on 79 degrees

the wifi signal was strong, but spotty at times

more towels in room, breakfast not being served and pool not being open..

laundry room for hotel guests

parking situation, no wine opener, no laundry room.

laundry facilities

location............availability...pet friendly

me, my husband and our kids loved it

no free wifi

room was right by the elevator and it was loud and noisy from kids playing and people talking loud

no internet in the gym . new mattresses are needed and the towels are not soft

breakfast was only for 2 adults and kids under 12

the pool area was beautiful but the whole resort was amazing.

centrally located. lethe easiest check in, and the breakfast was hot, fresh and delicious.

we took advantage of the exercise room, pool, and continental breakfast

kids loved the pool area

location great breakfast awesome

breakfast was ok.

doors to laundry rooms were always open and loud

housekeeping didn t have towels we had to go to laundry on the second floor for our own towels

that my pet was allowed to stay with me for only 15 dollars more

early check in

late check out time i was approved, ice machine didn t work on my floor, hotel doesn t have room service

we tried to use the laundry facilities which

not enough guest laundry and room didnt have a fridge.

was closed, outside laundry only 1 set, small weight room inside an hotel room to scares to go in, the garbage

laundry room is a washer dryer

had 3 kids with me and to my astonishment there was some type of sex party type thing going on

room wasn't cleaned any while we were here i had to take my own towels t down stairs to the laundry get my own

house keepers where not friendly and told me i had to take my own towels to laundry to get some more also they

however, we were told that the laundry was not done and all they had was bath mats

free parking, clean room.

cleanliness, comfort, safety, great breakfast, ease of check in/out always meet my expectations

the hot breakfast was not what we expected

fitness room had broken equipment

breakfast both days was missing a lot of things

breakfast

breakfast was really good

laundry room was all tore up for renovation

truck parking was difficult

i liked the swimming pool and the shower

my original assigned room was supposed to be non smoking but reeked of stale smoke

people were arrested in parking lot

didn t tell us we had to get up to go to laundry to get fresh towels for the next day

i had to use shampoo in the washing machine as the laundry dispenser was out of order

the pool area wasnt very clean, cigarette butts and debris in pool

i like that it s pet friendly

the view by the pool

private security guard walking parking lot

it was in a remodel with a bunch of construction equipment in the parking lot.

the breakfast was great. the presentation was impressive.

the indoor pool was clean as well

we couldn t find anyone at the front desk or in the kitchen area and they were out of syrup and milk

very safe and secure hotel, great breakfast, loved the gated back entrance

i was unable to use the swimming pool or recreational areas all weekend

they could have had more stuff for breakfast

pool was a little small and the water was cold

the bathroom was super clean and the bed is super comfortable.the breakfast was a1.

the gym and laundry room were really nice and clean

the breakfast the staff the room and location

loved the variety of fresh fruit and the waffle options (buttermilk and red velvet) at breakfast

the pool was clean and opened early at 7am-10pm

it was very clean, very friendly staff, breakfast was great, lots of shopping

we were unable to use the pool or the laundry, both features that we sought when selecting a hotel and expected

like: the pool/spa is closed and there is no breakfast

parking lights shone into my room and curtains didn t close

breakfast and pool

like: the pool/spa is closed and there is no breakfast

we also read they had laundry room for guest but never found it nor could we find someone to ask when we needed

was still there and we figured out it was coming from the housekeepers room where they do the laundry

no laundry

i booked our room at what is supposed to be a pet friendly hotel but at check in was informed by him that my

the only complaint during the stay was the noise from the pool area.

veer clean and breakfast was good. loved that is was pet friendly.

pool broken

desk was very nice and helpful. great breakfast. nicely decorated room.

despite the covid-19 measures in place - the breakfast was good.

location, good parking. excellent breakfast.

i had to constantly ask for housekeeping to get my dirty trash and laundry

laundry isn t mentioned in their amenities but they do have a washer and dryer on the 2nd floor

location and guest laundry on site. good breskfast

then, they did not send no cleaning items and my trash and my dirty laundry was awful, i had to take it down

bed was very comfortable i like the lounge area i liked that there were laundry services available and

on site parking

pool was nice and having a basketball court my grands loved it

pool was not clean and my kids were really looking forward to using it.

it was not hot enough to swim, so we didn t use the pool

no fruit, no yogurt so we had to go out and buy breakfast for our kids as we have a long drive ahead

the free laundry, the outside grill , the room , the quiet hallways ....

free laundry facility is a great idea

the laundry room and the front desk workers were the 2 things that i enjoyed the most.

laundry facilities. outdoor patio with grill. location.

the room , the staff , the laundry, etc!

the hotel was nice, beds were comfortable and clean. guest laundry was free.

also a laundry room would be nice

no laundry facility! pool was not working or not ready to be used!

the pool was not accessible, there was not a laundry facility

free coffee and hot coco! the 24/7 access to fitness room and laundry room.

good breakfast

staff was very pleasant,good breakfast and location wasn't far from restaurants or mall

the beds were very comfortable and breakfast was good

breakfast was very good, biscuits, sausage and eggs

nicely decorated, good room and bathroom size, keurig, green mountain coffee, breakfast included eggs, sausage

the laundry facility is raggedy

laundry facility was small and only had 1 washer and 1 dryer

no waffles for breakfast

add bacon to breakfast.

breakfast

laundry was onsite so we got the uniforms washed and ready for the next days game

only thing i honestly did like was that the pool was ice cold because the heater for the water was broken for

t connect to the wifi

grab and go breakfast was very disappointing. an apple and a muffin?

the breakfast is good. the location was great.

pool, fitness room, free wifi, and laundry room

smoking room and brand name shampoo nd conditioner. but still not worth the stay

we had a non smoking room which smelled exactly like smoke

for some reason when we booked our room, the confirmation said smoking room (we just left a facility because

rude , they never returned my deposit, weed smoke filled our room constantly and we were in a non smoking room

we loved that the pool was treated with saline instead of chlorine

did not like breakfast, but kitchen in room was nice

breakfast was average at best, but i find that to be typical in most hotels that offer a

the breakfast was good and the rooms were spacious and accommodating.

breakfast selections could have been better

staff were very helpful, supplying utensils for our room microwave, change for laundry

no plastic laundry bag

t have any detergent for laundry to purchase and only left decaf coffee in the room with no cups

gym was small but they also had an agreement with a local gym if you wanted to use more equipment

location!! gym breakfast cleanliness loved that there was a fridge!

breakfast would be my only complaint

the breakfast and coffee was very good

no microwave in room and no disney channel for kids

it was clean and neat and the breakfast food was good.

extra help for breakfast.

there were piles of dirty baseball uniforms (laundry stacked in the hallway right outside our door

change machine in laundry room and no change available at front desk

the bar is small and quaint but again the service is wonderful

the gym

room service seemed anxious for us to check out

no elevator and the inconvenient location of the laundry room in relation to the third floor.

the toilet kept getting stopped up and i eventually had the laundry clerk to just leave the plunger he kept

i like having a full kitchen available and laundry facilities

the laundry room as well equipped with washers and dryer s and they accepted cards in case you don

kitchen essentials were only available by request

not only did i have to request trash to be emptied in room, noticed overflowing trash in laundry room and other

we could here it from the parking lot

that the pool wasn t open

pool hrs and tv remote

it s a pandemic i do understand i wish the indoor pool was opened

laundry room on site and very clean

every area was clean including the laundry area.

convenient location. clean. free parking and good breakfast.

the full kitchen. walk in closets. the living area was spacious

mini kitchen.

it was items in the hallway the whole weekend, a clipboard, bag of trash, and a laundry bag

the pool

the kids loved the pool and the bed was so comfortable, especially after a 10-hour road trip

food, had burgers in the bar and breakfast was very good

the kids loved the pool and the bed was so comfortable, especially after a 10-hour road trip

only one washer and dryer did not provide change for the laundry services

gym and pool facilities were closed due to covid-19, but people were still congregating without

pool and exercise room was closed due to epidemic, we couldn't fully enjoy our stay

of the fact it was no microwave in the room and the accessibility to the pool was not possible, also have to

no coffee in lounge long waits for every meal order children in bar area

on-site parking. laundry facilities. food in the morning and evening.

a dollar bill changer would have been helpful in the laundry room.

for a laundry room and fitness room

convenient laundry room

pets in the dining area.

liked use of laundry on property

there was a horrible musty smell through the whole hotel, like old mildew covered laundry

the coin laundry was very accommodating

staff was great. i like that it has laundry room and pool.

the location, the size of the room, the laundry room and the pool!

there is a laundry available

laundry lady, doesn't know how to speak to the front desk clerk

i loved the complimentary drinks and free meals twice a day. my kids and i loved the pool.

parking was convenient, just outside the hotel

pool was closed. charge $40 for a pet!

shabby hallways loud and littered with used laundry and trash long term stay tenants very

don't have coins available for people to use the laundry services

the air conditioning barely blew cool air and the only washer and dryer in the laundry room were out of

comfy bed, big room, good breakfast and even had a laundry room

luggage carts available, was given a laundry cart to bring our stuff in

i didn't like that the laundry room on my floor was down.

i wasn t sure if laundry or a pool was near

really the only inconvenience it that our building s guest laundry room was out of service, but it seemed to

the wrong building going up and down elevator only for a guest to help us we were tired and had 4 kids frustrated

especially the front desk person, the housekeeper and the breakfast person

in the bathroom, tall toilet bowl, soap/shampoo dispensers instead of little plastic tubes, guest laundry, fresh

wifi or tv available for about 5 hours, a/c didn t cool the room well, kitchen area dirty, toilet

was over pool with no curtains to close out the bright light

breakfast was hot and delicious!

me in gave me a key that didn't work, room was not correct move one room over right over the pool with bright

he stated that he didn't know because there were no one on the property until the next day to do laundry

laundry room facilities took only quarters-- $3 per wash load (that's 12 quarters

i also liked that they had laundry facilities

needed to do laundry and was advised i needed $3

downstairs with my laundry to get switch out sheets and towel that wasn't enough for the room stay

the guest laundry needs to be fixed dryer does not dry took 3 runs to dry my clothes

was good breakfast provided, weight room,swimming pool and i was able to do my laundry else well

they should make sure they use a better lint and hair catcher with the laundry to catch up the guests hair

00 + 36 for pet

great location and amazing parking!

location allows pets

the area around the hotel was a bit scary and suspicious questionable people hanging out in the parking lot

quiet location and well lit, clean parking lot

the wifi worked better than some

breakfast was one of the things that it's not

staff accommodated special requests. laundry facility on-site. comfortable bed.

convienent to uab, my children loved the swimming pool

nice bistro, but would have liked a continental breakfast of some sort for the price.

we loved the king bed room with a view of the pool

we loved the pool location with older kids who we could watch from our hotel room patio

breakfast was good

breakfast confort location security

loved being able to bring my pet - and seeing everyone's pets!

pet friendly and kind towards our pets

glad there was a gym, but not my favorite equipment

the pool table and bar area gave it a nice addition

lou's construction no restaurant or pool both under construction

no guest laundry available to wash sweaty clothes from the fitness center

grab and go breakfast in the morning was nice for the road trip, too

friendly staff. tracie made an excellent breakfast and randy was excellent at the front desk.

no pool, wanted to swim

the pool was closed. the hallways stunk really bad. the lobby was really hot.

laundry good and easily accessible and not expensive

laundry

i liked the gym and suna as well

when i was at the pool there were some left over clothes around. they needed to clean that up.

purchase online update what's open and what's not i wanted the hot bar food and free

staff and the added security of the county police in the parking lot

cars in and out of the parking lot all night

the hotel parking lot is barely lighted and in a remote area, i was afraid to walk to my car at night

old needs update, not the cleanest, sketchy guests and loiterers in the parking lot

indoor pool, location, clean, microwave and refrigerator was key points for me aswell.

so i had to pay for breakfast at the bar

the pool and hot tub were the main reason we came here, and it did not disappoint

the bar was under construction but that will be a nice addition when its done

my kids loved the indoor swimming pool.

parking limited with no provisions for handicap parking.

they lied and said i had a dog in my room and changed me a pet fee

would not be charged a pet fee and then was charged a 75 dollar fee when checking in

having a bar tender would be awesome

the bar was adorable in design

wifi wouldn't connect

keycards didn t work for the pool or the laundry, so we spent about an hour of walking in circles up and down

this trip we really needed the laundry room. super asset during a long trip.

great gym and laundry

we only stayed overnight but the kitchen had all utensils we would need if cooking

the staff was friendly and accomodating. the breakfast was delicious...especially the grits.

breakfast, clean safe rooms close to resturants

there is a small gym and washing machine & dryer for your clothes

didn't like the tickets for breakfast

tiffany at reception was amazing and managed to accommodate an early check in for

were happy with our stay and the breakfast

even the young man bringing up the laundry from the basement wished my husband, who d just had surgery, a

will say the bathroom was not clean and there were several items in the kitchen broken

clean room breakfast was amazing excellent customer service

pool was closed in late may. door stuck in my room had to force to open or close.

the breakfast in the morning was very nice and staff was

gym/pool

clean, close to the medical buildings. room service was good.

they are offering a shuttle, but this was not driving and the desk didn't reply on my messages

sent me to a hotel with no cable or wifi

the shuttle driver phillip was the best he went above and beyond

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

very convenient to uab hospital... snack bar and starbucks was handy ...clean

the snack bar was pretty well stocked, and reasonably priced

i arrived late, it would've been nice if the bar was open later than 10 pm.

wifi sucked couldnt even get on internet on my laptop