laundry room was dirty and there was sand in the machines.

that the pool was in a separate building so i didn t have to worry about my kids making too much

like the pool and fitness center

venue was literally right behind the building, so we could walk and not worry about driving and parking

exceptionally clean. well-lit parking lot. very nice breakfast. extremely comfortable beds.

his doctor said that it was contact dermatitus caused by the laundry detergent at the hotel

which ate up parking, then trying to find staff at the desk to get change for laundry

also, your added fee for a pet is ridiculously high

stayed numerous times at hampton inn & suites birmingham-pelham - i-65 and always enjoyed the breakfast

pool

no laundry room on property.

it's a comfortable place to stay. quiet. good easy breakfast selections.

the breakfast was one of the best i ve had in any hotel and we travel a lot

the rooms smell old and the pool is small

quality breakfast and swimming pool open and clean. close to restaurants.

i asked the front desk and the lady told me to put my clothes on a bag and take them to the laundry mat

laundry service could not get app to work.

kids couldn t swim the pool was in bad shape and dark water,afraid to let anyone swim

breakfast was excellent

comfy beds and great breakfast

to wash laundry

parking , customer friendly , laundry mate..

*) they offer use of multiple washer/dryers like a laundry mat

neglected appearance, needs a lot of renovations , especially bathrooms, smoking smell inside the

i liked the cleanliness of the rooms, and i liked the kitchenette

good hot breakfast and clean rooms

amazing breakfast, clean rooms, great location! and best of all, a great price!

pool was disgusting

pool was nasty

parking could have been better.

room was next to the hotel laundry

laundry has been broken for almost a week

good parking lot, they have a guest laundry. the breakfast is normal.

better handicapped parking

clean, nice toiletries, good breakfast, comfy bed, good price.

parking. after a certain time we couldn't find a parking space

the breakfast was cold, and one of the guys from the kitchen area was very rude and literally snatched the food

room layout was nice, it had a semi-full kitchen, the breakfast was tasty, and the staff was kind

while but nearly an entire day with no cable/tv which made it really difficult to entertain small kids

wish we had had an indoor pool

shampoo, info re breakfast, local attractions, no bag for laundry, nothing about

+ 25 minute drive to oak mountain state park+ laundry and ice machines on each floor

they only had snack in there little shop no personal products unless you want to get over priced laundry soap

wifi cut out after a few minutes and wouldn't connect again

very comfortable and clean. good breakfast. close parking.

the procedure for receiving towels and no laundry.

laundry amenities were not working and apparently have not been working for weeks

my kids enjoyed the pool and courtyard.

more parking! but the hotel could do nothing about that. it won't stop me from staying again.

hotel made our experience complete by providing a starbucks coffee bar, a conveniently located pool, workout

laundry room is too small only have one washer and one dryer

pool, was overly crowded with 15 kids to one room, loud rude

breakfast was perfect for traveling with kids and the indoor pool.

this could burn small kids and even adults

pool

i had no problems in finding a parking space

pool was great! and great room and location!

we loved our stay! parking was a challenge as there didnt seem to be enough spaces.

great location with plenty of parking spaces

liked the pool area and spa area

no laundry facilities on site

the elevator and guest laundry were both broken.

pool was cloudy we are staying again on our way back

room was great. bed was truly comfortable breakfast was good.

great location, staff, rate, sleeper sofa, pet accommodations, safe parking. everything!!!!

no complimentary breakfast

we couldn t assess the gym or pool

great location indoor pool the staff were so kind!

indoor swimming pool is not heated

pool is clean and super warm with wall of windows for natural light

kitchen, laundry room.

location off the highway laundry facilities and large room with everything you need

was very new and clean, room was spacious with a full kitchen

location, cleanliness, friendliness and breakfast.

our only complaint was the pool was closed

laundry room for hotel guests

parking situation, no wine opener, no laundry room.

laundry facilities

facilities was clean gym excellent, pool great ,jacuzzi clean ,out side seating excellent

customer service was excellent, beds were great. room service was great.

housekeeping didn t have towels we had to go to laundry on the second floor for our own towels

doors to laundry rooms were always open and loud

pet friendly , the lobby and check in area well kept

location, pet friendly, & friendly staff.

late check out time i was approved, ice machine didn t work on my floor, hotel doesn t have room service

not enough guest laundry and room didnt have a fridge.

laundry room is a washer dryer

was closed, outside laundry only 1 set, small weight room inside an hotel room to scares to go in, the garbage

we tried to use the laundry facilities which

even if you travel with the kids

went there for golf unfortunately there was an error in the maintenance department which caused damage to most

the pool, the scenery everything about the scenery

the pool was fun. bar staff was pleasant and relatable.

due to covid-19 no room service

the view of the golf course and resort was pleasant

close to restaurant. free laundry

the weight and laundry area

complimary , i m not sure i should complain, that was a very nice bonus to be able to do our laundry

laundry facility needs a lot of work

location and free laundry

they were able to get us an early check in

clean / good location / breakfast

how there were no parking spots available and we had to walk a little ways to the hotel.

pet charges

n/a. didn t take the to go breakfast

t have any detergent for laundry to purchase and only left decaf coffee in the room with no cups

no plastic laundry bag

staff were very helpful, supplying utensils for our room microwave, change for laundry

also the pool was closed and that was a specification on what i wanted in a hotel

durning breakfast the lady there was very nice and polite as well

breakfast was amazing and the location qas perfect. quiet or off by itself.

i did not take advantage of any of the amenities, breakfast, pool, gym, business center, but they were there

suite and the continental breakfast were great

the first day of my stay the pool wasn t open, but it was ready the second day, so we were still able to use

i did not take advantage of any of the amenities, breakfast, pool, gym, business center, but they were there

breakfast would be my only complaint

it was clean and neat and the breakfast food was good.

pool was green ud83eudd2e staff not friendly at all except for saturday breakfast crew

extra help for breakfast.

breakfast was great, gym up to date, parking was phenomenal

laundry facility was small and only had 1 washer and 1 dryer

the laundry facility is raggedy

the parking lot was full of storage trailers

the landscapers were hard at work creating a very inviting entrance & parking area

usable spa / pool in winter!!!!! yay! breakfast had cinnamon rolls delicious!

the hotel was nice, beds were comfortable and clean. guest laundry was free.

the pool was not accessible, there was not a laundry facility

asked for clean towels, and only received 2 for 3 guest because laundry was being done

free coffee and hot coco! the 24/7 access to fitness room and laundry room.

also a laundry room would be nice

they always have clean & comfy rooms & the free breakfast is always better than pretty much anywhere

it's always clean, comfy & nice and the breakfast is much better than most places

nicely decorated, good room and bathroom size, keurig, green mountain coffee, breakfast included eggs, sausage

staff was very pleasant,good breakfast and location wasn't far from restaurants or mall

the beds were very comfortable and breakfast was good

laundry was onsite so we got the uniforms washed and ready for the next days game

to many people hanging in parking lot at night that was not staying at facility

only thing i honestly did like was that the pool was ice cold because the heater for the water was broken for

the mattress was to firm for me and the breakfast wasn t much to it.

enough parking space

i had to constantly ask for housekeeping to get my dirty trash and laundry

laundry isn t mentioned in their amenities but they do have a washer and dryer on the 2nd floor

location and guest laundry on site. good breskfast

nosy. my room was located by the laundry room. also had noise above my room.

location to restaurants favourable, nice pool area and laundry facilities.

the room , the staff , the laundry, etc!

so next day when we told them they were very efficient in finding us a new room, loved the free laundry facility

the laundry room was kool.

the free laundry, the outside grill , the room , the quiet hallways ....

the laundry room and the front desk workers were the 2 things that i enjoyed the most.

pool, fitness room, free wifi, and laundry room

the room was non-smoking, but it smelled of smoke, but not enough to complain.

smoking room and brand name shampoo nd conditioner. but still not worth the stay

was suppose to have a non-smoking room

guests were smoking marijuana on the walkway of second floor

it was items in the hallway the whole weekend, a clipboard, bag of trash, and a laundry bag

were there for an appointment for my 9 year old son and we choose a hotel with a swimming pool

room service food bad (wings we're rubbery). bath tub floor needs attention...

they didn't have the amenities they said they did like no room service no zupper

the staff were very pleasant and the hotel had a restaurant and bar inside which we did not participate in

the toilet kept getting stopped up and i eventually had the laundry clerk to just leave the plunger he kept

i like having a full kitchen available and laundry facilities

the laundry room as well equipped with washers and dryer s and they accepted cards in case you don

no elevator and the inconvenient location of the laundry room in relation to the third floor.

didn't like that the kitchen wasn't stocked with flatware and dishes

only one washer and dryer did not provide change for the laundry services

we stayed in a room for three days with no room service

no coffee in lounge long waits for every meal order children in bar area

the gym was also too small

only one elevator. pool was a little dirty and no air running in the hallway on the 8th floor

there were piles of dirty baseball uniforms (laundry stacked in the hallway right outside our door

change machine in laundry room and no change available at front desk

the bar is small and quaint but again the service is wonderful

so friendly and very slow no bathtub and terrible water pressure in shower not enough handicapped parking

website did not say it was $75.00 for your pet

not only did i have to request trash to be emptied in room, noticed overflowing trash in laundry room and other

swimming pool had lots of dead gnats in it , and when i asked if there was a pool strainer , one of the guys

everything my kids enjoy the pool

everything my kids enjoy the pool

pool hrs and tv remote

every area was clean including the laundry area.

laundry room on site and very clean

bed was comfortable. loved kitchenette, quiet, will stay again.

size of the room and i loved having the use of a kitchen and office

parking spots were hard to come by

there is a laundry available

laundry lady, doesn't know how to speak to the front desk clerk

the free popcorn for kids, the drink cards

pet friendly. staff courteous. evening food a bonus and breakfast was good.

great staff , everything was so clean. great pool . nice parking

on-site parking. laundry facilities. food in the morning and evening.

for a laundry room and fitness room

a dollar bill changer would have been helpful in the laundry room.

convenient laundry room

the pool area became very crowded and rowdy at times -

the location, the size of the room, the laundry room and the pool!

the coin laundry was very accommodating

staff was great. i like that it has laundry room and pool.

only one laundry room with one washer and one dryer at $2 per run per machine, so at times long wait to get

liked use of laundry on property

desk was very nice and helpful. great breakfast. nicely decorated room.

location, good parking. excellent breakfast.

staff, great coffeeud83dude01, great breakfast, and very dog friendly

pet friendly policy

pool could have been a little cleaner but, being summer and i'm sure several people using it is

bed wasn't made and had dirty laundry when we came in.

luggage carts available, was given a laundry cart to bring our stuff in

the air conditioning barely blew cool air and the only washer and dryer in the laundry room were out of

don't have coins available for people to use the laundry services

comfy bed, big room, good breakfast and even had a laundry room

we took advantage of the exercise room, pool, and continental breakfast

breakfast was exceptional

clean ,excellent breakfast with great staff

but seeing smiling face very time we entered or left, enjoying a hot breakfast at the hands of a delightful

breakfast could have had more selections

i wasn t sure if laundry or a pool was near

really the only inconvenience it that our building s guest laundry room was out of service, but it seemed to

i didn't like that the laundry room on my floor was down.

they were up till almost 5 in the morning with kids literally running wild and jumping

the carpet had a pet smell

in the bathroom, tall toilet bowl, soap/shampoo dispensers instead of little plastic tubes, guest laundry, fresh

there was definitely not enough parking

eggs were watery, bed was like a rock, pool was dirty, elevators were slow, floors were dirty.

yhe pool was immaculate. enjoy it.

parking, breakfast, and wifi are all free

needed to do laundry and was advised i needed $3

spacious room with good amenities. good laundry facilities

he stated that he didn't know because there were no one on the property until the next day to do laundry

downstairs with my laundry to get switch out sheets and towel that wasn't enough for the room stay

i also liked that they had laundry facilities

was good breakfast provided, weight room,swimming pool and i was able to do my laundry else well

they should make sure they use a better lint and hair catcher with the laundry to catch up the guests hair

the guest laundry needs to be fixed dryer does not dry took 3 runs to dry my clothes

what i expected it was a handicap room the toilet wouldn t flush properly there was noise from kids running

didn t like the fact the wifi didn t work, lady at the front desk was nice upon check in but when i called

staff accommodated special requests. laundry facility on-site. comfortable bed.

appreciated the continental breakfast very much

pool and the comfortable beds.

early check in easy

had breakfast and a coffee was very good

wifi connection

wifi sucked

a few more parking spaces would be nice.

exceptional value, no extra pet fee, location was perfect, room was very comfortable.

kinda dirty people above is let there kids run laps until 2am

breakfast was good

breakfast confort location security

wifi- not working correctly. public restroom had issues.

wifi did not work in the room - that is a critical feature for me

the indoor pool was freezing which was a disappointment for my 8-year-old daughter

location, indoor pool , very nice staff

first day we were there we went and bought swimming trunks for our boys to utilize the swimming pool and the

no guest laundry available to wash sweaty clothes from the fitness center

claimed to be a pet free facility but it seemed every other room had a dog

friendly staff. tracie made an excellent breakfast and randy was excellent at the front desk.

the pool was out of service

grab and go breakfast in the morning was nice for the road trip, too

laundry

laundry good and easily accessible and not expensive

breakfast hot bar was on the rough side

breakfast area was amazing

i liked the gym and suna as well

parking limited with no provisions for handicap parking.

one of kids grabbed one and opened it before we saw the $2 sign

with that being said, the main entrance was shut down, all amenities were closed, and the parking was full of

the night bar tender lora/lorie was amazing

only thing i could probably say i didnt like was the parking . nothing too crazy though.

the plenty of parking

was super friendly from valet, front desk and bar staff

the breakfast was okay i grabbed muffins on my way out the door

they lied and said i had a dog in my room and changed me a pet fee

breakfast was great

the kids on duty w did their best but management need to have more than one due peak days and times

great gym and laundry

keycards didn t work for the pool or the laundry, so we spent about an hour of walking in circles up and down

this trip we really needed the laundry room. super asset during a long trip.

it was an extremely noisy friday night, with the sports bar across the street preventing sleep until 4 am

the breakfast was top notch, this coming from a person who usually skip breakfast

even the young man bringing up the laundry from the basement wished my husband, who d just had surgery, a

the out pool and cleaning manager was rude

the layout of the room and the full kitchen...

clean room breakfast was amazing excellent customer service

the best free breakfast! it was a full spread and it's free!!

they are offering a shuttle, but this was not driving and the desk didn't reply on my messages

the room service phone line for breakfast wasn t reliable.

room was clean and comfortable, airport shuttle, location was great.

should have free wifi giving guests a private hotel password at checkin

location and the biggest reason we booked was because they had a complimentary shuttle to the airport which was

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

room itself smelled like a gym locker room

also, the bar stunk, literally like burnt plastic and cookies

very convenient to uab hospital... snack bar and starbucks was handy ...clean

laundry room was all tore up for renovation

smoking room is awful i was sick the whole while driving back home the cigarette smell was to

tvs didn't work , and wifi didn't work. the pool was dirty

my original assigned room was supposed to be non smoking but reeked of stale smoke

people were arrested in parking lot

i also love the fact that they had a laundry room and a indoor gym

the free breakfast was ok. the waffle setup could have been better.

the gym was adequate

spacious rooms. good breakfast. kids had fun with the games in the lobby

there was pet hair on the spread and the pillowcases smelled like smoke

air conditioning that made it impossible to sleep, view of trash, the shower knob was rickety, no laundry bags

location of pool on front of parking lot

this hotel it is exactly where the team needs to stay but this experience absolutely not my kids and mom and

this hotel it is exactly where the team needs to stay but this experience absolutely not my kids and mom and

the grill and bar wasn't open to get food or drinks.

oh and let's not forget the laundry attendant that brought items to my room with a big beautiful smile on her

sausage and fruit but no waffles or pancakes and the pool water was hot instead of cold so the kids kept getting

there was constantly water on the floor from the kids that were in the pool

breakfast was good, the pool was nice and the entire stay was great

leaving one of my kids to sleep on the floor

house keepers where not friendly and told me i had to take my own towels to laundry to get some more also they

room wasn't cleaned any while we were here i had to take my own towels t down stairs to the laundry get my own

however, we were told that the laundry was not done and all they had was bath mats

parking was tight

were guess who parked in designated handicapped parking each day that didn t have handicap plaque or tags

i checked in with my mom and two kids

music in parking lot

weekend i didn't have to pay for parking, i could jus walk across the street to see the parade

drug deals in the parking lot roaches homeless people everywhere and would not refund my money when i told them

huge place, right in the center, spacious parking lot.

felt very safe leaving our loaded uhaul truck in the parking lot overnight

had security in the parking lot and a great staff

liked the food for breakfast

breakfast, clean safe rooms close to resturants

understocked gym

room service forgot half of our breakfast order

hot last guest s food in refrigerator no response from calling front desk no response in chat gym well equipped

$150 pet fee is price gouging! plus another 30 for valet. for one night. unacceptable

wifi was not working. i reported it to the front desk and

no room service

the hotel parking lot is barely lighted and in a remote area, i was afraid to walk to my car at night

staff and the added security of the county police in the parking lot

cars in and out of the parking lot all night

old needs update, not the cleanest, sketchy guests and loiterers in the parking lot

the breakfast was limited but adequate

mattress was a little soft and not much left for breakfast

breakfast was really good

fitness room had broken equipment

breakfast

didn t tell us we had to get up to go to laundry to get fresh towels for the next day

i had to use shampoo in the washing machine as the laundry dispenser was out of order

only thing i missed getting was the free breakfast, i normally leave before it is ready, there should be a

only stayed one night, next morning literally went down for like 20mins for breakfast

the view by the pool