laundry room was all tore up for renovation

people smoking weed outside all the time .cant even step out and walk so disappointing

truck parking was difficult

the pool was the only good thing

i had a view of the pool and courtyard

room wasn't cleaned any while we were here i had to take my own towels t down stairs to the laundry get my own

however, we were told that the laundry was not done and all they had was bath mats

house keepers where not friendly and told me i had to take my own towels to laundry to get some more also they

parking was easy and the road traffic was fairly light

were guess who parked in designated handicapped parking each day that didn t have handicap plaque or tags

we were unable to use the pool or the laundry, both features that we sought when selecting a hotel and expected

the morning staff amazing with the hot breakfast provided

the breakfast was good

very friendly staff; clean, comfortable, nice breakfast. i'd stay there again

the gym needs weights!

it was in a remodel with a bunch of construction equipment in the parking lot.

pool water was very very cold

breakfast was great and the staff was very friendly and accommodating

parking was always available

we wished the pool was open longer. we also would of liked breakfast to last longer.

didn t tell us we had to get up to go to laundry to get fresh towels for the next day

i had to use shampoo in the washing machine as the laundry dispenser was out of order

too much non hotel actuvity going on in the parking lot all hours of the night.

there was a pet odor in my room.

free buffet breakfast, amenities, soap and lotion in the shower smells so nice, bed is comfortable and plenty

was still there and we figured out it was coming from the housekeepers room where they do the laundry

no laundry

we also read they had laundry room for guest but never found it nor could we find someone to ask when we needed

i like the wifi.

no breakfast and wifi did not work on the upper floors

the hot breakfast was not what we expected

the breakfast was limited but adequate

breakfast was really good

coffee is only available during continental breakfast

price was good, room was clean and comfortable and breakfast was good

breakfast had several items to choose from

gated parking, breakfast included in the morning

very safe and secure hotel, great breakfast, loved the gated back entrance

breakfast was great and i loved the location

the breakfast was very good, the facilities were clean and the staff was very hands on

the gym and laundry room were really nice and clean

only complaint was parking

the breakfast the staff the room and location

it was very clean, very friendly staff, breakfast was great, lots of shopping

we absolutely loved the continental breakfast and the kids had a blast in the pool

the pushy valet parking attendant

room was right by the elevator and it was loud and noisy from kids playing and people talking loud

went there for golf unfortunately there was an error in the maintenance department which caused damage to most

it was creative and fun the activities you offered the kids

no internet in the gym . new mattresses are needed and the towels are not soft

staff and the added security of the county police in the parking lot

the hotel parking lot is barely lighted and in a remote area, i was afraid to walk to my car at night

old needs update, not the cleanest, sketchy guests and loiterers in the parking lot

cars in and out of the parking lot all night

location off the highway laundry facilities and large room with everything you need

kitchen, laundry room.

staff , room, breakfast

clean, great room, over the top, amazing, free breakfast.

was very new and clean, room was spacious with a full kitchen

breakfast isn t included

the only problem i experienced was i paid for late check out and was disturb 3 times before my check out

great location indoor pool the staff were so kind!

the staff was friendly the manager in the kitchen was spectacular remind you we checked in while everything was

parking lot got over loaded

my husband likes the cinnamon rolls at breakfast

breakfast was very good, biscuits, sausage and eggs

they always have clean & comfy rooms & the free breakfast is always better than pretty much anywhere

staff was very pleasant,good breakfast and location wasn't far from restaurants or mall

good breakfast

laundry room is too small only have one washer and one dryer

it was so relaxing my kids didn’t want to leave

pool

the price , the accommodations , the cleanliness,customer service and breakfast the bar

always great experience staff very friendly breakfast is awesome

not only did i have to request trash to be emptied in room, noticed overflowing trash in laundry room and other

you had to pay for the food , couldn t use the gym. room service was not good

pool wasn't open but i think it was due to the pandemic

pool

the coffee bar area was clearly used by a previous guest and not fully restocked

no laundry facilities on site

the elevator and guest laundry were both broken.

would like bacon or sausage included in breakfast. the eggs were not hot.

wifi was technically free, but too slow to use for anything.

they were doing construction right above our head which was a little frustrating having kids.

every area was clean including the laundry area.

laundry room on site and very clean

we requested an early check in and the property was very understanding and accommodating

the tiny kitchen

the only thing i didn't like was the parking . that's all

there were piles of dirty baseball uniforms (laundry stacked in the hallway right outside our door

change machine in laundry room and no change available at front desk

small indoor pool and gym

loved the lobby booth the bar and food and store. very pretty environment

need more parking

very clean comfortable and great breakfast

great location with plenty of parking spaces

breakfast was good and the location was perfect

even though the pool was cold and the spa did not work

breakfast could have been a little better

great staff, super clean! secure parking!

there were teenagers playing out in the parking lot at all hours as well

staff was a little rude when i called from my phone cause the room phone didn t work for the wifi password,

no room service for a 2 night stay

ok breakfast

parking situation, no wine opener, no laundry room.

laundry room for hotel guests

laundry facilities

the kids loved the food court and carousel and we did a little bit of shopping

we always have breakfast in the room each time we visit because it is so good

on-site parking. laundry facilities. food in the morning and evening.

convenient laundry room

for a laundry room and fitness room

a dollar bill changer would have been helpful in the laundry room.

drinks, breakfast

liked use of laundry on property

there was a horrible musty smell through the whole hotel, like old mildew covered laundry

only one laundry room with one washer and one dryer at $2 per run per machine, so at times long wait to get

the location, the size of the room, the laundry room and the pool!

the coin laundry was very accommodating

they should make sure they use a better lint and hair catcher with the laundry to catch up the guests hair

was good breakfast provided, weight room,swimming pool and i was able to do my laundry else well

the guest laundry needs to be fixed dryer does not dry took 3 runs to dry my clothes

pet cost too high. most places free or $25

the staffs are friendly, the breakfast variety was good .

the procedure for receiving towels and no laundry.

laundry amenities were not working and apparently have not been working for weeks

parking area a little out of reach.

staff was not able to get my wifi signal working

more towels in room, breakfast not being served and pool not being open..

the area around the hotel was a bit scary and suspicious questionable people hanging out in the parking lot

wifi isn t working

loved the lobby and the outdoor gazebo and well lit parking lot

my pet was welcome.

location allows pets

housekeeping didn t have towels we had to go to laundry on the second floor for our own towels

doors to laundry rooms were always open and loud

location and price for having pets. the beds were great!!

as i entered the room i could not believe it was a cleaned room because the carpet was dirty and the bed sheets

pet friendly , the lobby and check in area well kept

i wasn t sure if laundry or a pool was near

i didn't like that the laundry room on my floor was down.

really the only inconvenience it that our building s guest laundry room was out of service, but it seemed to

there was a beautiful courtyard with a pool, basketball court and barbecue area adjacent to the office where

were pests in the kitchen and in the bathroom

comfy bed, big room, good breakfast and even had a laundry room

don't have coins available for people to use the laundry services

shabby hallways loud and littered with used laundry and trash long term stay tenants very

the air conditioning barely blew cool air and the only washer and dryer in the laundry room were out of

luggage carts available, was given a laundry cart to bring our stuff in

he stated that he didn't know because there were no one on the property until the next day to do laundry

i also liked that they had laundry facilities

laundry room facilities took only quarters-- $3 per wash load (that's 12 quarters

downstairs with my laundry to get switch out sheets and towel that wasn't enough for the room stay

spacious room with good amenities. good laundry facilities

laundry room is a washer dryer

was closed, outside laundry only 1 set, small weight room inside an hotel room to scares to go in, the garbage

we tried to use the laundry facilities which

not enough guest laundry and room didnt have a fridge.

wifi wasn t all that good but besides that everything else was great

in the bathroom, tall toilet bowl, soap/shampoo dispensers instead of little plastic tubes, guest laundry, fresh

pool wasn t available due to cleaning of storm. wished they would have had an indoor pool

easy on and off from the highway , comfortable beds and great breakfast selection.

the staff was friendly to all my girls as they were being kids

ev charging station. lvp instead of carpet!

exercise room was not well equipped and pool was closed.

room layout was nice, it had a semi-full kitchen, the breakfast was tasty, and the staff was kind

kids running uncontrollably thru the halls all night and at 3am in the morning

size of the space, with a kitchen temperature and sitting room, was nice

while but nearly an entire day with no cable/tv which made it really difficult to entertain small kids

shampoo, info re breakfast, local attractions, no bag for laundry, nothing about

+ 25 minute drive to oak mountain state park+ laundry and ice machines on each floor

they only had snack in there little shop no personal products unless you want to get over priced laundry soap

wifi was great no problems at all and very fast

comfy bed and pillows, great workout room, breakfast, and coffee

i asked the front desk and the lady told me to put my clothes on a bag and take them to the laundry mat

laundry service could not get app to work.

kids couldn t swim the pool was in bad shape and dark water,afraid to let anyone swim

water on the right side not draining in the parking lot

clean and easy parking. perfect for what we needed

his doctor said that it was contact dermatitus caused by the laundry detergent at the hotel

which ate up parking, then trying to find staff at the desk to get change for laundry

parking lot by the access door wasn t well lit

crape myrtles are really pretty but the blooms get in the pool causing a big mess

fitness room closed, too

laundry room was dirty and there was sand in the machines.

the dining area was crowded during breakfast, but there didn't appear to be anywhere to expand.

location,clean,pool,

due to covid-19, daily room service was not available but we could change out towels and get any needed supplies

exceptionally clean. well-lit parking lot. very nice breakfast. extremely comfortable beds.

no laundry room on property.

location, staff and management, room, parking, safety, accessibility, cleanliness

well lit parking lot, reasonable rates, clean

is not fair, but the breakfast wasn't great, but i know covid might have had something to do with that

clean, good parking, good location.

room was next to the hotel laundry

good parking lot, they have a guest laundry. the breakfast is normal.

laundry has been broken for almost a week

road noise, no towels by pool

moving and commercial vehicles parked sideways & took up tons of parking

to wash laundry

parking , customer friendly , laundry mate..

*) they offer use of multiple washer/dryers like a laundry mat

i did not like that they weren t any utensils to use in the kitchen area

you do have wifi (* but to have any speed or more than 2 devices you have to pay for it

pool was disgusting

parking was awful, some people took up three spaces and nothing was done for the ones who had a

they could use more parking.

breakfast and pool

check in was easy. guest services were friendly and helpful. included breakfast was good.

unclean. outdated old dirty furniture. dirty laundry.

i only have a problem with the diry laundry on the bed

there was a guest laundry which was a great

but the beds were clean and comfortable , they have guests laundry , a pool , breakfast, all the guest facilities

someone needs to monitor the parking lot

we loved that they have a free pool table by the bar and the area was super nice and laid

the wifi was beyond slow and beyond usable

wifi- not working correctly. public restroom had issues.

we brought swim wear but the pool was not accessible

the pool table and bar area gave it a nice addition

the water pressure in the shower was good, parking was great.

music in parking lot

drug deals in the parking lot roaches homeless people everywhere and would not refund my money when i told them

weekend i didn't have to pay for parking, i could jus walk across the street to see the parade

huge place, right in the center, spacious parking lot.

air conditioning that made it impossible to sleep, view of trash, the shower knob was rickety, no laundry bags

i paid 9$ for a kids grilled cheese with no side

this hotel it is exactly where the team needs to stay but this experience absolutely not my kids and mom and

i did not like that the employees would come out of a door by the pool and smoke

i saw a lot roaches out by the pool area!! really freaked me out!!!

parking limited with no provisions for handicap parking.

staff accommodated special requests. laundry facility on-site. comfortable bed.

we loved the pool location with older kids who we could watch from our hotel room patio

we loved the pool location with older kids who we could watch from our hotel room patio

not much parking, no free breakfast

food and bar was a nice touch to get a late night snack and drink

i also love the fact that they had a laundry room and a indoor gym

spacious rooms. good breakfast. kids had fun with the games in the lobby

very busy, tried calling for early check in, couldn’t get any answer

we have to wait in the lobby which is nice but no wifi till formally checked in

the pool was clean

laundry

laundry good and easily accessible and not expensive

breakfast was goofy but evening happy hour less than

i never looked in the gym for water fountain and the pool was closed which was also disappointing

happy hour bar service, large rooms.

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

very convenient to uab hospital... snack bar and starbucks was handy ...clean

wifi sucked couldnt even get on internet on my laptop

i arrived late, it would've been nice if the bar was open later than 10 pm.

wifi was difficult too connect. bed sheets and pillows smelled old and not clean.

great gym and laundry

keycards didn t work for the pool or the laundry, so we spent about an hour of walking in circles up and down

this trip we really needed the laundry room. super asset during a long trip.

no bacon on the breakfast menu

breakfast was slow to catch up with the amount of people eating

for breakfast or dinner room service, $6

we got back around 9:15 and called for room service and they told us the restaurant was closed

was super friendly from valet, front desk and bar staff

would not be charged a pet fee and then was charged a 75 dollar fee when checking in

having a bar tender would be awesome

also wish the pool had more privacy

clean, close to the medical buildings. room service was good.

there was no room service as advertised

advertised room service but didn't offer it

they are offering a shuttle, but this was not driving and the desk didn't reply on my messages

even the young man bringing up the laundry from the basement wished my husband, who d just had surgery, a

the breakfast in the morning was very nice and staff was

the staff were greeting the place was clean definitely will stay again when they fill the pool up

breakfast was great, loved the size of the room and the little kitchen, and the desk was really

understaffed/ pool was closed

oh and let's not forget the laundry attendant that brought items to my room with a big beautiful smile on her

there were no clean towels left in the pool or gym area when we were there, but we were given some upon

we requested an early check in and the request was honored without hesitation

breakfast was good, the pool was nice and the entire stay was great

gentleman running the front desk was amazing greeted my kids right away and got down to their level to have a

both the roof top bar and the ground floor restaurant offer well prepared and original food and a good choice

hot last guest s food in refrigerator no response from calling front desk no response in chat gym well equipped

-gym you could use at any time -very nice room, shower, and bathroom combo -moonshine rooftop bar

no room service

location was good and gym was well equipped

breakfast was good

breakfast confort location security

no guest laundry available to wash sweaty clothes from the fitness center

we were super disappointed about the pool, but the staff and comfortable room well made up for it

hotel was picked primarily because it was pet friendly but the website did not mention a pet fee

patchy wifi and no bravo station on tv

pool was down for renovation, nothing was noted on the website, we would have chosed a different

there was a free laundry

that a large sheraton like this would have more eating options like full resturant, roof top bar, better bar

restaurant, no room service, hotel construction

valet , the bar staff were excellent also

a single restaurant or bar open inside the hotel -located right beside a very noisy highway

t have any detergent for laundry to purchase and only left decaf coffee in the room with no cups

staff were very helpful, supplying utensils for our room microwave, change for laundry

no plastic laundry bag

gym was small but they also had an agreement with a local gym if you wanted to use more equipment

friendly staff and breakfast

the glass shower & the wifi, if you payed $4.95 a day. great location.

breakfast was great.

no microwave in room and no disney channel for kids

breakfast was adequate but could have included some type of fruit

breakfast was great, gym up to date, parking was phenomenal

play offs had food courts around it did t have to travel far to eat after a long day nice clean pool and friendly

it would have been nice to ave a bigger pool but that wasn t our reason for a stay

love the fridge and the little kitchenette in the room. big and spacious rooms.

breakfast was average at best, but i find that to be typical in most hotels that offer a

the cleanliness, location, and the breakfast options.

location and free laundry

laundry facility needs a lot of work

close to restaurant. free laundry

the staff is always helpful and the laundry and pantry are so helpful

complimary , i m not sure i should complain, that was a very nice bonus to be able to do our laundry

it was items in the hallway the whole weekend, a clipboard, bag of trash, and a laundry bag

had dinner from the bar

housekeeping woke our kids up at 8:30 am

gym

the staff were very pleasant and the hotel had a restaurant and bar inside which we did not participate in

laundry lady, doesn't know how to speak to the front desk clerk

there is a laundry available

indoor pool and spa was perfect

clean, great amenities, friendly staff, pet friendly.

pet friendly with no extra charge

only one washer and dryer did not provide change for the laundry services

nice facilities with gym and pool as well as nice rooms

of the fact it was no microwave in the room and the accessibility to the pool was not possible, also have to

closed at 9 upon my arrival, no valet, or room service

prices at the bar were sky high and ridiculous