old needs update, not the cleanest, sketchy guests and loiterers in the parking lot

the hotel parking lot is barely lighted and in a remote area, i was afraid to walk to my car at night

cars in and out of the parking lot all night

staff and the added security of the county police in the parking lot

felt very safe leaving our loaded uhaul truck in the parking lot overnight

breakfast, clean safe rooms close to resturants

no room service for a 2 night stay

understocked gym

the cleanliness and hotel staff and hot breakfast is a plus

i only have a problem with the diry laundry on the bed

there was a guest laundry which was a great

but the beds were clean and comfortable , they have guests laundry , a pool , breakfast, all the guest facilities

unclean. outdated old dirty furniture. dirty laundry.

too many people outside smoking and partying

they should make sure they use a better lint and hair catcher with the laundry to catch up the guests hair

was good breakfast provided, weight room,swimming pool and i was able to do my laundry else well

the guest laundry needs to be fixed dryer does not dry took 3 runs to dry my clothes

from the breakfast down to the swimming pool area

was very nice a accommodating by changing our room out so that we would not be on the floor with pets (i have

a few more parking spaces would be nice.

much to dislike,besides snack for breakfast,over all stay quality was excellent,staff friendly,and price was

a few guest left their trash in the parking lot and elevator

kinda dirty people above is let there kids run laps until 2am

smelled so bad i sprinkled bak i ng soda on carpet myself and why when j add a day am i charged an additional

not only did i have to request trash to be emptied in room, noticed overflowing trash in laundry room and other

the indoor pool!

the location was great. the front desk let me get a early check in

the pool wasn t open

pool hrs and tv remote

every area was clean including the laundry area.

laundry room on site and very clean

we requested an early check in and the property was very understanding and accommodating

satisfied and pet friendly

parking

change machine in laundry room and no change available at front desk

there were piles of dirty baseball uniforms (laundry stacked in the hallway right outside our door

the room was clean ud83dudc4c morning staff and bar tender were great.

lack of onsite parking for loaded u-haul truck.

loved the lobby booth the bar and food and store. very pretty environment

the beds were very comfortable and breakfast was good

good breakfast

breakfast was very good, biscuits, sausage and eggs

nicely decorated, good room and bathroom size, keurig, green mountain coffee, breakfast included eggs, sausage

my husband likes the cinnamon rolls at breakfast

downstairs with my laundry to get switch out sheets and towel that wasn't enough for the room stay

laundry room facilities took only quarters-- $3 per wash load (that's 12 quarters

needed to do laundry and was advised i needed $3

he stated that he didn't know because there were no one on the property until the next day to do laundry

spacious room with good amenities. good laundry facilities

in the bathroom, tall toilet bowl, soap/shampoo dispensers instead of little plastic tubes, guest laundry, fresh

the hilton honors wifi wasn't working correctly, kept disconnecting all the time

wifi was unreliable even when i purchased the premium package

i had a problem with a group of kids running up and down my hallway and called

as always, staff, accommodations and breakfast were great

i didn't like that the laundry room on my floor was down.

i wasn t sure if laundry or a pool was near

really the only inconvenience it that our building s guest laundry room was out of service, but it seemed to

the wrong building going up and down elevator only for a guest to help us we were tired and had 4 kids frustrated

i was staying in this safe gated community where my children, at their age, could go into the gym or the central

on-site parking. laundry facilities. food in the morning and evening.

for a laundry room and fitness room

a dollar bill changer would have been helpful in the laundry room.

convenient laundry room

helpful staff, clean, perfect breakfast.

there was a horrible musty smell through the whole hotel, like old mildew covered laundry

liked use of laundry on property

only one laundry room with one washer and one dryer at $2 per run per machine, so at times long wait to get

the location, the size of the room, the laundry room and the pool!

the coin laundry was very accommodating

bed wasn't made and had dirty laundry when we came in.

the air conditioning barely blew cool air and the only washer and dryer in the laundry room were out of

shabby hallways loud and littered with used laundry and trash long term stay tenants very

don't have coins available for people to use the laundry services

luggage carts available, was given a laundry cart to bring our stuff in

wifi is very patchy, constantly cutting in and out

i checked in with my mom and two kids

the water pressure in the shower was good, parking was great.

weekend i didn't have to pay for parking, i could jus walk across the street to see the parade

music in parking lot

air conditioning that made it impossible to sleep, view of trash, the shower knob was rickety, no laundry bags

$20 dollar parking, $5 drinks snacks, $75 dollar pet fee

the pool was closed

this hotel it is exactly where the team needs to stay but this experience absolutely not my kids and mom and

i only saw one pet on the grounds. i'm afraid of pets, so i didn't like that at all.

i also love the fact that they had a laundry room and a indoor gym

my kids were thrilled

lots of plastic used for the breakfast .

only down side was the breakfast

loved the little kitchen in the suite.

room service forgot half of our breakfast order

rooftop bar only open later

the room service was

no room service

pet fee of $175 seemed outrageous

there was a free laundry

teams there i assume for a tournament, but it took forever to get an elevator constantly and kids were running

the location to the bjcc was amazing!! the kids loved the pool, and was very comfy!

the room service pricing was gouging at best

a single restaurant or bar open inside the hotel -located right beside a very noisy highway

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

also, the bar stunk, literally like burnt plastic and cookies

wifi sucked couldnt even get on internet on my laptop

the snack bar was pretty well stocked, and reasonably priced

very convenient to uab hospital... snack bar and starbucks was handy ...clean

oh and let's not forget the laundry attendant that brought items to my room with a big beautiful smile on her

breakfast

was great until i had some of my kids snacks and food come up missing after room service cleaned our room and

for and was given a late check out since my wife had an early morning and late afternoon appointment at the

was great until i had some of my kids snacks and food come up missing after room service cleaned our room and

location was perfect, the pool deck was awesome too. restaurant was closed due to covid

no vending choices & bar & grill closed early

if your room is on the street side over restaurant and bar it can be a little noisy.

a hospital, but instead of having to call an ambulance, your shuttle driver was able to take me and pick me up

they even had a shuttle which was a big draw

even the young man bringing up the laundry from the basement wished my husband, who d just had surgery, a

was great, loved the size of the room and the little kitchen, and the desk was really convenient and spacious

due to the coronavirus the breakfast was in the line according with safety guidelines.

pool was temporarily closed due to damage

there is a full kitchen and it is a nice place to stay

the kids loved the pool, especially the slide

due to covid-19 no room service

amenities within the hotel and there is a very nice playground and multiple open field areas for kids to play

the pool area is fabulous for the kids

golf course, pool, amenities

this trip we really needed the laundry room. super asset during a long trip.

keycards didn t work for the pool or the laundry, so we spent about an hour of walking in circles up and down

great gym and laundry

consistent trouble with wifi despite full bars, so i had to use other source for connecting to internet

large room clean well supplied kitchen quiet comfortable bed good breakfast friendly staff

parking limited with no provisions for handicap parking.

the kids on duty w did their best but management need to have more than one due peak days and times

the property is not pet friendly

was not told gym was closed and our toilet being clogged when we got into our room.

misleading about free breakfast

food was mediocre and sitting in the breakfast area, we ended up having to wait for all of the room service

parking cost, pool is indoor and was closed, and no restaurant at time we were there

location, indoor pool , very nice staff

our kids could do while weighing her friends around the lobby, including the pool table and the games

bar scene was cozy and nice

we brought swim wear but the pool was not accessible

laundry

laundry good and easily accessible and not expensive

i liked the gym and suna as well

i was not able to use the gym because of no electricity

appears to employ many room service staff - but the result of their effort is sub-standard (lots of movement

laundry room is a washer dryer

not enough guest laundry and room didnt have a fridge.

we tried to use the laundry facilities which

was closed, outside laundry only 1 set, small weight room inside an hotel room to scares to go in, the garbage

drugs being smoke outside, 1st room smelled like pot and i had kids with me

doors to laundry rooms were always open and loud

housekeeping didn t have towels we had to go to laundry on the second floor for our own towels

was there for 10 days and only received room service once

late check out time i was approved, ice machine didn t work on my floor, hotel doesn t have room service

it was pet friendly and the balcony allowed my dog to get some air outside

no guest laundry available to wash sweaty clothes from the fitness center

pet policy is a terrible idea

peking ,cleanliness and breakfast

hotel was picked primarily because it was pet friendly but the website did not mention a pet fee

front staff was nice, gym was surprisingly nice. parking was sufficient.

breakfast was good

breakfast confort location security

staff accommodated special requests. laundry facility on-site. comfortable bed.

bar choices were too limited

old, uncomfortable, pet friendly!

had breakfast and a coffee was very good

price while pool, etc were under construction.

laundry room was all tore up for renovation

people smoking weed outside all the time .cant even step out and walk so disappointing

people were arrested in parking lot

lots of foot traffic in parking lot

was clean, very well lit parking with security and the friendly staff are what i remember most

parking situation, no wine opener, no laundry room.

laundry facilities

laundry room for hotel guests

hotel is attached to a mall which made it super easy with kids for shopping and didn't have to leave to get food

room service not so much

she volunteered to get me ice and an extra set of laundry for our third

the front desk where the guest laundry room was located

(i wanted to hand wash some laundry)

also, laundry facility was amazing, but did not have detergent available even for sale so that was hard

the breakfast was awesome

house keepers where not friendly and told me i had to take my own towels to laundry to get some more also they

room wasn't cleaned any while we were here i had to take my own towels t down stairs to the laundry get my own

however, we were told that the laundry was not done and all they had was bath mats

were guess who parked in designated handicapped parking each day that didn t have handicap plaque or tags

finding parking for our 5th wheel and truck was a challenging.

parking lot got over loaded

everything was good- bar closed at 10. no trash cans at breakfast buffet

pool looked much bigger on website.

great location; clean; indoor pool

i really appreciate the older lady that did breakfast

no laundry available

no laundry room there are no places to do laudry in that town

they need a guest laundry

like smoke and beds weren't comfortable and sheets were still wet from laundry which made it feel

details said it had laundry facilities and this was a major reason for booking this hotel

the elevator and guest laundry were both broken.

no laundry facilities on site

reservation showed two children, but i had to ask for bedding for the pull out sofa for kids bed

support staff very friendly and breakfast bar was better than i expected

spacious rooms, upgraded, and great breakfast included.

laundry room is too small only have one washer and one dryer

had some noisy guests on my hall tha had their kids crying in the hall past 10pm and again at

staff was awesome, the rooms were great, excellent full breakfast, kids loved the indoor pool and the hot

the pool and hot tub needed to be

it was so relaxing my kids didn’t want to leave

kitchen, laundry room.

location off the highway laundry facilities and large room with everything you need

very clean and comfotortable. loved the kitchen, the breakfast. very friendly and helpful staff.

friendly staff, pet friendly hotel, clean & room was nice. i will stay there again.

breakfast was good. gave us a late check out

not enough parking space.

great location with plenty of parking spaces

i loved the comfort of the room, mini bar & absolutely loved the spa bath

free parking, spacious comfortable room

breakfast could have been a little better

the location, shower, fitness and laundry rooms, the staff, and the rates.

free shuttle service from the airport laundry facility

when i get to the room and open the door the room is full of dirty laundry

room did not work properly and the manager had the maids dry in their dryer and they brought my laundry to my

didn t like that the price of the room didn t include breakfast

we were unable to use the pool or the laundry, both features that we sought when selecting a hotel and expected

the pool and spa were not open so very disappointed for my husband who has a bad back

the gym needs weights!

and the pool was unusable, the staff did not say this either we walk down to the pool go in kids almost jumped

but didn t bother to mention pool was closed that was my only reason for choosing hotel so my kids can enjoy

the pool

breakfast has a great selection. very, very clean. i will be back.

if the breakfast served some hashbrowns and had some melter cheese to put on the eggs the breakfast would

easy parking, clean property, and lightning was great

i had a place to park my semi truck. i love that it had dove product.

we also read they had laundry room for guest but never found it nor could we find someone to ask when we needed

no laundry

was still there and we figured out it was coming from the housekeepers room where they do the laundry

the breastfast the pool... me and my kids really enjoyed ourselves!

i booked our room at what is supposed to be a pet friendly hotel but at check in was informed by him that my

laundry amenities were not working and apparently have not been working for weeks

the procedure for receiving towels and no laundry.

parking

my kids enjoyed the pool and courtyard.

kids would also knock loudly on doors

i had to use shampoo in the washing machine as the laundry dispenser was out of order

didn t tell us we had to get up to go to laundry to get fresh towels for the next day

easy access, accommodating staff, nice property and pet friendly.

gate to the outdoor pool was able to be accessed from the hotel parking lot

love the pool, just the right size

gated parking, breakfast included in the morning

gated parking, breakfast included in the morning

very safe and secure hotel, great breakfast, loved the gated back entrance

breakfast was so good

the bathroom was super clean and the bed is super comfortable.the breakfast was a1.

the gym and laundry room were really nice and clean

it was very clean, very friendly staff, breakfast was great, lots of shopping

nice pool, very clean rooms and lobby and amazing

the gym and laundry room were really nice and clean

clean good breakfast

the hot breakfast was not what we expected

very helpful and friendly staff excellent breakfast

breakfast was really good

breakfast

fitness room had broken equipment

laundry room had dead bed bugs on floor and on top of washers

designated pet area also clean and new grass

good parking

the hotel offered the best breakfast options we've had at a hotel this year - whole family was happy

the fact that when the breakfast is gone it s gone and it s still breakfast hours.

check in was delayed due to housekeeping and laundry.

although we did not use the pool

it advised as having a pool available when it actually was closed for the season

parking

lights at the pool & the hood of service sign said 9 am until 10 pm

staff was very nice and they had laundry in the hotel

in the pictures , they show a pool and a hot spa so my plan was to put my laundry on and relax in the hot spa

coin laundry was

everything including breakfast was great. the staff was excellent.

the selections of items for breakfast were many to choose

t have any detergent for laundry to purchase and only left decaf coffee in the room with no cups

staff were very helpful, supplying utensils for our room microwave, change for laundry

no plastic laundry bag

didn't appreciate the television not having children's channels and requiring me to purchase the kids channels

m guessing it was for parking, thata

clean, friendly staff, pool

the full breakfast surprised me with eggs and bacon, waffle maker, fruit, boiled eggs, pastries, juices, the

we love the pool and the breakfast

room was close to lobby and had convenient access to parking through a side door.

pool was closed, it did not state this during the tine i booked it. kids were bummed out.

it was clean and neat and the breakfast food was good.

breakfast was great.

the breakfast and coffee was very good

staff was wonderful, inviting & helpful the morning breakfast was always clean & it was actually fantastic with

extra help for breakfast.

it would have been nice to ave a bigger pool but that wasn t our reason for a stay

the breakfast was good and the rooms were spacious and accommodating.

and up to date just like the photos, price was great, and my daughters were so excited that the pool was open

room was great. nice walk-in shower. great kitchen.

actually look like the rooms, very clean, quiet, nice staff, breakfast overall wonderful

it was items in the hallway the whole weekend, a clipboard, bag of trash, and a laundry bag

were there for an appointment for my 9 year old son and we choose a hotel with a swimming pool

food, had burgers in the bar and breakfast was very good

the pool

had dinner from the bar

there is a laundry available

laundry lady, doesn't know how to speak to the front desk clerk

we really enjoyed dinner and breakfast

the kids loved the pool

the free popcorn for kids, the drink cards

only one washer and dryer did not provide change for the laundry services

nice facilities with gym and pool as well as nice rooms

very clean nice pool and gym

of the fact it was no microwave in the room and the accessibility to the pool was not possible, also have to

pool area and the rooms were super clean.

kitchen light switch was faulty and toilet ran all night, only one elevator which was incredibly

loved everything even the breakfast was good and you don't normally get that at a hotel

i felt safe at this location. it was just me and my 2 kids staying over night.

got stomach upset after eating breakfast

it was easy and convenient.i appreciated having my pet there and a nice room.