how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

room service could have been more efficient

spa day experience is fantastic

i would have like more cooked breakfast options on the room service menu

vegans could be catered for a bit better and the bar needs more intimacy

the treatment my wife had was very well received, the pool and surrounding sauna, steam etc are all well

the cleaner tired to give us stuff from a dirty laundry room

awesome bar staff, very caring and understanding about where to properly park my classic car.

i think it's a very good value for money, there was also a little spa and gym you could attend for just 4

was leaving room the heater was still off , just before 5 min to 11 when we was checking out the room service

the room was freezing and the heating didn't work so my kids were soon in my bed

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

wifi not great,

the wifi was a bit patchy.

although it looked the same as previous was tired in areas, the shower did not work & the wifi was non

after some thought, we decided there probably were kids banging around, but equally, what we were hearing

wifi access, grand entrance and breakfast the next morning was delicious

huge area for parking and easy to find with directions

arrived early and was allowed an early check in

the kitchen is huge and beautifully equipped

parking is on-site and only a few steps away

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

we ate in the bar and the burger was amazing

comfortable room, good shower, good wifi, good breakfast. safe, secure parking.

everything! took our dog and they made everything perfect for a stay with your pet

breakfast more than adequate. parking was readily available in the area provided..

brilliant evening meal and nice breakfast to start the day

friendly and big thanks to issizy hope i ve got that right who showed us round and did evening bar service

the location ideal a pretty village with adequate parking

breakfast was delicious

laundry facilities and the food in the restaurant was very expensive

it offered a late check out and a swimming pool.

breakfast was expensive but my partner and our daughter enjoyed what they had!

rules in the pool/steam room wouldn’t go amiss, kids doing what they like when they shouldn’t really be in

staff were really friendly and helpful. kids loved the pool

say negatively about the property if i had to find something it would be the times slots in the spa for family

improvement in places, towels were definitely re-used without washing them tv connection and wifi is very

wonderful breakfast. great treatments. relaxing spa.

as there was a wedding in and i expect all the staff busy i didn't manage to get served in the bar on the last

the room was lovely, the spa was above expectations, and all meals were excellent !

clean laundry on bed and towels in the room

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

wifi available on all floors

first off called on the day to ask for early check in which was granted and code was sent to me and when my

the wifi had a good signal for the internet

over lingfield race course and free use of sauna pool and gym a bonus staff were really

some very noisy golfers . found them quiet loud

the wifi signal wasn't great

fridge in the room, ice maker in the corridor, lights in the wardrobe, excellent wifi signal

ample parking

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

good room, and wifi worked well everywhere

good stay. offered us a late check out. enjoyed the night.

friendly staff. room service as restaurant was closed.

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

lovely spacious comfortable rooms, and reception areas. good food, gym.

nice big room. shower was great. room service perfect.

that we had to pay an extra 50 as a deposit for room service just in case we used it!!

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

no option for late check out provided but luckily plenty of communal area to wait in

i use the hotel gym every time

had a gym which i used

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

the 24/7 self service laundry facilities were convenient and affordable

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

laundry was terrible

self-service guest laundry

laundry service was also not available at the hotel

everything was fine but could improve on modern technology for sockets and common laundry room.

breakfast was great selection and value for money

chic and friendly. worth the money and a great deal with breakfast.

lovely ambience. food and bar lovely. rooms very clean. stylish. pillows were the best !

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

were told the kitchen didn t understand the order

no use when travelling with 3 kids and up at 5am for a flight

breakfast exceptionally good. location for easyjet checking in baggage so easy .

all good, maybe better room service options?

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

the breakfast started at 4 am, although not much of a spread but just nice for an early morning

convenient. included breakfast. late check out time.

unfortunately i was unable to access the wifi

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

throw away, and we had our breakfast at 4 am before leaving the accommodation, as the guest kitchen is open as

great sized room, wonderful pool and a jacuzzi

there was a microwave and jug in the room and the kitchen

pool on the hottest day of the year

expensive car parking would like it cheaper especially after staying the night

kids playing right outside our window in close private house garden, thin walls in our annex room,

the wifi was not great in my room

sofa bed dangerous for kids with springs coming through

was not in main building gravel path made it very hard to wheel cases advertised as having room service but had

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

left it in unsecured laundry room

the single room is by the laundry and they start the machines really early

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

laundry bags everywhere, restaurant floor dirty

the dirty laundry was in blue bags in the courtyard

staff was accommodating, room was very clean, awesome location, easy parking and nice variety for breakfast

considering we had 2 small kids and we feeling like we are already running 40 minutes later than planned time

nothing mention of free wifi

they had an laundry guests could use

laundry facilities were available at a reasonable price

iron board in laundry room would have been a bonus

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

guest laundry is always useful but that's not a deal breaker.

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

our kids ate dinner for free and it was a kids buffet full of kid friendly food that they could help

our iron board and iron was broken unfortunately and tv nothing there for kids to watch

a 24 hour bar/simple room service would have been great

for an airport hotel i expected room service

ample car parking, and, despite arriving quite late (2300) there was a very warm welcome from the front of

it was very quiet the night i stayed so i had the pool and spa facilities to myself

breakfast, parking

the gym and pool were appreciated

a very good quality and plentiful breakfast

+ bed laundry were dirty and old-fashioned

bar closed at 12 midnight.and no room service after that time.

wifi was a bit hit and miss.

hotel has a nice restaurant if a little pricey and a nice bar area

wifi was intermittent.

trays of dirty plates and cutlery were left on the landing together with bundles of used laundry

noisy room next to their transportation of laundry etc

no biscuits in room but saw them on the laundry trolley

of the best pet friendly hotels i have stayed in

no evening restaurant or room service available

dear, the twin room we had was just like it had been a former laundry room/ cupboard

bar was very cheap

with 2 kids under 5, was a very uncomfortable night

could be annoying is lack of network service due to the area and only wifi in the public areas

that wifi and breakfast wasn t included...

at breakfast there were people dressed in sports shorts and other gym gear, that's not really appropriate

great restaurant - we had the tasting menu and in kitchen table and it was fab

big doorstep beef sandwich in the bar and a great choice of food for breakfast

the burger ordered through room service was terrible, and the sausages at breakfast were the same cheap nastiness

breakfast was superb, staff were friendly, and facilities spotless

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

food was top class, i had room service and was worthy of michelin star rating, room was spotless, staff were

no information about room service

good shower, food and staff fantastic (sorry about the superlatives), even the piped music in the bar and

friendly, charming staff, pet, friendly, and beautiful rooms, great staff and very friendly

had room service in the morning full english breakfast was not good and freezing cold

the spa was lovely, and the treatments worth taking

health spa, although nice got quite busy with kids (but it was bank holiday) which no one was policing and the

views of surrey countryside from the dining room and bar were delightful

has plenty of parking space, but it's a 20 minute walk to the station and the nearest restaurant

hotel sign outside advertised restaurant and licensed bar - it has neither

night and although the room was tired looking the bed was clean and comfortable and we had use of wifi and a tv

web site said breakfast was available and there was a bar area, neither of which was correct.

a quick check in, staff were pleasant, good wifi connection.

small issue with the laundry which was eventually positively solved

location ample parking, quick check in process very helpful at the front desk felt safe and all the correct

very poor wifi signal in 407.

what makes this hotel are the staff, the large parking, the great size of the rooms and especially the super

parking, decor and warmth