sheets had a strong smell of laundry detergent.

cleanliness of the hotel and the staff were really nice. the pool was nice and warm

very kid friendly. a nice pool area for our littles and bigger kids

my kids were unable to swim because they wouldn t allow them in the pool and kept splashing them

, design of the bar area means that social distancing cannot be done

wifi was strong and the tvs all had access to internet services (including netflix, youtube, and

remodeled, very clean, excellent use of space with kitchenette, and quiet despite mere full capacity

all of the staff was very friendly and helpful. breakfast was amazing! love it!

kids weren't to impressed with the breakfast

nice fire indoor and breakfast hotel employee made the complimentary breakfast buffet even better

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

the hotel parking and room spaciousness leaves a better then home feeling

plenty of restaurants and shopping, plus bar/restaurant right across the parking lot

lots of parking and i felt very safe

breakfast was nice considering restrictions, there were hot and cold offerings

room was above the facility laundry service and there was a washing machine that was out of balance enough to

great new hotel, nice location, kids loved the pool and breakfast was spot on

loved the pool!

didn t view the pool

was excellent beds were comfortable rooms were clean quiet at night staff was friendly parking spots available

the only the was i saw the window of the pool dirty.

having 2 bathrooms with a full kitchen was perfect for 5 women

pool bottom seems to be needing replaces

complimentary breakfast, wifi and parking were appreciated as well

breakfast was good

great big room, my kids and i really enjoyed it. thank you!

the pool was cold, was expecting warmer for children. poor wifi connection throughout room.

like many other pool, swimming pool water is too cold.

had been a snow storm the following morning the back entrance where the handicap parking was hadn't been cleaned

easily accommodated our need for a crib and allowed choice of floor to ensure quiet kids toys and pool floats

there was not enough guest parking with good lighting

also kids running up down hallways & elevators no parental supervision

the location. easy to find. plenty of parking.

were comfortable and the pool was nice

very noisy - kids running up and down the hall while trying to dleep

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

they charged me twice for a pet deposit. it's yet to be taken care of.

nice location and well lit parking. a little too well-lit outside our window perhaps ?

only disappointment was the lack of a hot tub in the spacious pool area that contained a decent sized pool

the motel was surprisingly quiet for how many kids were there for a football tournament

breakfast was awesome. location was so perfect!!

toilet did not flush correctly, hot tub in pool area was not working

no breakfast included, just high priced room service

buffet breakfast was good but understaffed

indoor pool was very nice for the kids. large size and plenty of places to sit.

noisy. out room was next to laundry facilities.

laundry facilities - the vending machines ran out of detergent and its been two days now without

the laundry facilities and the vending machines were convenient

staff members who were responsible for the laundry started talking extremely loudly with each other at 5:30 am

not clean in hallways and floors and dirty sox laying on floor of entry to laundry room

loved my room and the laundry room was useful to clean my clothes as well outside there was a tree that had

laundry facilities weren t very consumer friendly

laundry, free. room excellent. staff excellent, hotel employee is awesome.

the guest laundry was free

most laundry machines were out of order

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

very quiet and clean, great breakfast, loved the outdoor whirlpool.

i brought my pet and it's very understandable they didn't want to come in when he wasn't in a cage

room was perfect for our needs offering a small kitchen

kids and family monopolizing lobby couches and tv

staff, no room service, no one licks the phone

the pool was ice cold

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

robes in the room and the pool area was functional and bright

wish the room service is regular and we need to request for it

no everything was well organize and the parking lot was clean and secure '

wifi was hard to get going and kept dropping

the breakfast and friendliness of the staff.

clean, spacious, comfy good gym

free parking, free wifi, & free breakfast for reasonable price.

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

we needed to get on the road before the breakfast started.

breakfast was great, and the hotel is in a nice, quiet area, and is only ten minutes away from the

room with good and complete kitchen appliances

parking was close and easy. the front desk ladies checking in and out were very nice.

we stayed here after a long day of moving our kids into new apartments.

amazing breakfast, clean, quiet

moving trucks in hotel parking lots have been looted or stolen in the past, so it is best to avoid that if

breakfast was great. staff that we encountered were very friendly and helpful.

nice pool and hot tub

designated pet area would be helpful, especially with all the construction going on in the area

the night we used it, we were the only ones in the whole pool area

the swimming pool water was extremely cold.

waited several hours in parking lot because receptionist couldn't figure system out

had to stay up late to do laundry

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

didnt have cups or laundry bag

wonderful breakfast and 5:30 kickback with wonderful food and complimentary wine, beer, etc

everything. wifi should be better.

nice new machines in guest laundry

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

there is a mcdonalds and convenience store and gas station across the parking lot

the rooms were spotless and the staff were friendly. loved their hot breakfast!

there was plenty of parking and a lot of amenities near by

the guest laundry facilities were dirty and really old and beat up.

kids running on the floors unchecked last night

great gym facility

pretty nice hotel. nice gym.

high fee for having a pet. kids make more of a mess than my pet.

the plumbing noises. our room was not that far from the laundry room.

easy to get to, quiet, laundry facilities, clean, friendly staff

for a pet room, there were no smells or odors from previous animals

the tv would not connect to the wifi to sync netflix

my daughter was able to enjoy her first time being in a indoor swimming pool.

laundry

the pool wasn t open at all

staff, fitness center, pool, and breakfast

i also reported a potential car jacking attempt on me in parking lot in front of hotel on christmas eve morning

kept the pool open past hours so my kids could swim after we got in late

side doors would not latch to lock nor did the laundry room door read

staff s friendliness, room layout, pool & hot tub, price.

the breakfast was amazing.

was no breakfast meat

isn t that we didn t like it as the breakfast is good but not the options that it use to have

parking lot was decent

rooms were clean and room service was there to offer cleaning services if needed

have enjoyed more protein options for breakfast such as a meat and egg option

parking lot was full constantly, alternate entrance keycard locks rarely worked

easy to find, plenty of parking

i have heard that some people put their dirty laundry in drawers

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

the breakfast 1st day my grandkids loved

it has ample parking, and it's easy to get our pups out for potties and walks

the gym is smaller than most hotels and smelled really awful

pool and hot tub were nice

great fitness center,pool, hot tum

there were no guests in the pool.

grab bar in the tub was unattached at the bottom

indoor pool facility very nice and comfortable.

the fact that breakfast is not included in the stay it is 9.95 per person that's a bit much

service, very clean room, nice and fancy facilities, nice restaurant and breakfast, swimming pool, bar and cozy

very clean room, nice and fancy facilities, nice restaurant and breakfast, swimming pool, bar and cozy spaces

spacious room,amazing bathroom with walk in shower, nice pool, spa and fitness area.

friendly airport shuttle service, very clean room, nice and fancy facilities, nice restaurant and breakfast,

breakfast was awesome

real plates at the buffet breakfast

loved the hotel. wish there was a hot tub. but overall loved it. great breakfast

listing stated it had a pool

bar especially

addition to the clean room and comfortable bed, they had free laundry for the guests

the laundry room was not kept as clean as it should have been.

complementary use of the laundry

super clean with free laundry room!

staff was very nice & good breakfast

excellent location good breakfast free laundry. great staff

well laid out, easy in and out from the highway, quiet, comfortable beds, nice breakfast too

breakfast was excellent with many choices.

allowed parents to drink alcohol in main areas,pool area,work our room and literally tailgate in parking lot

room was fresh and clean, the front desk staff was friendly and efficient and the breakfast in the morning was

the pool and gym were closed without any explanation posted

great location for the venue across the parking lot

had fun playing pool in the

were very comfortable, bathtub was superb, nice bar but would ve appreciated a couple of more substantial

beautiful clean hotel! loved the decor! loved the bar area off the lobby.

room was good size and very clean. coin laundry onsite.

the front desk guy is doing laundry and seems annoyed that you have a question that could have been avoided

s owned by eastern indians and they were stingy with towels and we had to the laundry room ourselves if we

price seemed to be too high for not having a pool.

large, comfortable room. pet friendly.

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

location and cleanliness. pool and hot tub both open with no restrictions.

the kids loved the pool

it was so thick all the kids were having trouble breathing and eyes were burning

it s quite, great gym equipment, clean, welcoming and close to bars

pool was extremely cold and hot tub jets were not working.

loved the continental breakfast and pool

bed was very comfortable and the pool/ hot tub was great after driving 624 miles that day

liked everything about the property, except the parking lot lights were very bright and the curtains wouldn

very clean, friendly staff. great breakfast!

no atm. had to go find somewhere to get cash to use laundry.

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

everything! breakfast, pool, suite property was amazing

complete kitchen. great breakfast.

pool with warm water, jacuzzi and sauna, large fitness room and guests laundry, very good breakfast with scrambled

a large laundry was very handy too

for visiting (horse show at maffitt lake equestrian) very friendly and accommodating staff laundry facilities

nice staff! laundry facilities!

this place is clean and has a laundry, which is convenient. the beds were also very comfortable!

laundry room very dirty...

tiny pool

minor nit-picky things: we had to park in the restaurant's parking lot next door because there were no more

almost clean, hair in the tub. bar was closed on a friday night

appreciated breakfast options within the hotel/on site parking options

property was nice but not being up kept the laundry did not work the pillow smelled of urine and the housekeeper

and the bathroom had spots that weren't cleaned very good with lots of hair and no laundry bag or water cups

they are pet friendly, which is a plus

the pool was a highlight of the trip

hotel was busy and there was not enough parking

had a laundry room on site and it was very peaceful and very clean got a lot of good channels and they're

that the laundry was.out of order.

laundry machines out of order. didn't seem as if there was an intent to fix.

laundry machines were out of order

there were toenail clippings on the stairs to the laundry room

the kids were well behaved, but there was a lot of noise until midnight

nice big room. large swimming pool. restaurant attached with excellent food. pet friendly

rude staff hundreds of kids running halls at all hours being loud and when we told the desk they didnt

the pool area could use some attention

pet friendly

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

the laundry room, the dryer, was broken, and we could not do laundry

no free breakfast

a poolside room which is nice at night when your kids are swimming but not so much in the morning

tried to use onsite laundry but someone used and didn't return to empty out their clothing

anyway, they do exist, so of indoor pool and fitness center are important to you, this could be a good choice

the pool area was clean and the water was warm

the pool we a little chilly for me. but still used it.

very comfortable room & price was great - wifi authentication was slow but speed was good- bed was comfortable

breakfast was great laundry did great on are clothes

laundry facilities are on premises and were a godsend after our grandson had an accident

the laundry staff was very helpful

decent laundry facility

had a rather noisy hvac unit, and i thought we must be near the laundry as we could hear what sounded like a

parking was difficult but it was state track weekend and so many people around.

we loved that the pool was open til 10pm and the breakfast was open til 10am, awesome and unheard of

location. free parking. comfortable beds.

the pet fee is too much for 1 night stay!

$75 pet fee was ridiculous

she then explained where my room was located, told me about breakfast, the indoor swimming pool hours, and

bar area had a good view of pool to keep an eye on kids while eating burnt pizza and chicken wing

breakfast was fine. quite adequate for my needs. h

snow was not will plowed from parking lot

the breakfast was great, hot and plenty of choices

no guest laundry. no fan in the bathroom.

lots of convenient parking and quiet rooms

able to leave our vehicle while away and have the shuttle to and from the airport was a bonus

complimentary airport shuttle is a great bonus

super close to airport for early am flight. shuttle. i

sounded like i might be near laundry room

able to do laundry and streetch our belongings out in comfortable large room

people were camped out in the hallway waiting for their laundry

great staff, nice rooms, location handy to airport, good shuttle service to hotel/airport

the breakfast was great (biscuits and gravy)

there s no workout room there s no laundry facilities

bed had old laundry underneath the right side

hot tub didn t work, no laundry facilities

over pet-friendliness of hotel

the pool was nice beds were comfortable breakfast was good

need to exhaust some heat out so that people sitting and watching their kids do not dye from heat or sweat to

pool was so warm and inviting

the breakfast was amazing with many options to choose from

the kids were disappointed

need to exhaust some heat out so that people sitting and watching their kids do not dye from heat or sweat to

you come in a door (with a rat trap just outside) to walk into the laundry room

nice bar and restaurant areas

property if i knew the whole thing was under construction, the air stayed hot and there weren t parking spots

of parking, extremely close to the airport, absolutely excellent transportation to the airport at any

rooms-comfy beds-great food-kids loved the pool- great hotel for traveling families

room service menu for my second night was missing and front desk sent me on a wild chase to find

the bed! the room service breakfast. the quiet heating/cooling/fan.

even doing room service was a treat

no free coffee set up for the morning, no room service, i am disabled and could not go down to eat at the

i visited the bar and it had a wonderful atmosphere.

only bummer was that the laundry facility was out of order and we couldn't do our laundry

my plane got into des moines at 12 am so i missed the last shuttle to the hotel and had to pay for a taxi

wifi is shody at best

hotel has a shuttle for airport but we didn t know that so we paid for a cab

free shuttle, nice toiletries. spacious room, close to airport

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

i was sad the spa wasn't working

staff was extremely friendly, the breakfast was very good, and the free shuttle service exceeded my expectations

the pool was great, clean and hardly anyone there

to locate, accessible to a lot of stores and eating establishments thanks for the shuttle to the

some items from the free breakfast bar were available to eat on my way to the airport on the hotel shuttle at

pool was loud with kids but that's what it's for!

the room also had a musty weird smell and that was before we went to the pool

breakfast, no airport shuttle due to covid

bar was nice & had good drinks

bar was charming and the bartender made great drinks

beautiful property. huge rooms; we had a fireplace spa tub, and 50 in flat screen.

also liked the hotel bar

you don't like clean rooms, top quality beds, unique atmosphere, excellent fitness facility with spa, amazing

the laundry facilities should be cheaper. (self laundry room)

parking lot is way too small

pool is big and great for kids

location, cleanliness, breakfast, gymnasium

awesome breakfast

room service for the 5 days i was there

would have liked room service but every hotel is like that bc of covid.

the bar was very nice. the valet guys were great

we loved the pool but wished there was a hot tub as well.

bar was great and i had room meal service on one night, it was very quick and the order was right

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

was wonderful to have free laundry services as

filthy laundry room

plenty of parking. basic, good breakfast.

no towels in pool area

location, pet friendly, bed

lovely restaurant and bar area

oh and it's pet friendly

beautiful, clean, great staff, great bar & dinner.

no gym.

my room and the complementary breakfast.

bar was not running like it says on website

and cleanliness of room, i only wished they had coffee served all day and the bar opened

the location and cleanliness. didn't wake up for breakfast so i missed that aspect lol.

said there was a bar in the booking ad but the bar was shut down and that was something we really wanted and

my sister liked the free laundry

the laundry is closed

it also has a lot to offer: pool, bar, restaurant, and vending machines

the parking lot was closed. had to walk a ways.

keep the breakfast bar don't stop it was great ,bed was very comfortable, pillows great ,nice touch to label

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

the room was clean. we ordered room service and the food was great, but it was expensive!

the pool area is great for the kids, and the fitness area looks wonderful as well

right next door to the convention center, so there were a lot of big groups and kids running through the halls

the pool area is great for the kids, and the fitness area looks wonderful as well

just wished that breakfast would have been available earlier

breakfast was good and hot

room was by pool so had noisy kids for a while

breakfast and lobby very inviting

outdoor pool, workout area and firepit

didn t like the fact that they didn t have a place to do laundry

into suite with suppose kitchen, it is the weirdest setup i have ever seen

was one of the best pet friendly hotels i have stayed at

late afternoon desk got me milk from the kitchen for my twins

the rooms, shower,breakfast and the staff.

pillows not the best. pool room is super loud

loved how it has a kitchen in the room and also has dishes you can use.

great bed. excellent kitchen. very close to principal park. you can easily walk with kids.

was impeccable and breakfast was great

was freezing cold (kids and i couldn t swim for longer than 10 minutes because it was so cold), and the jacuzzi

the business center, laundry room and fitness area were all conveniently located on 1st floor

the breakfast the next morning was excellent

got our bill at check out and they charged us $75 for a pet fee for a small dog, for one night

wish pool was bigger!

breakfast was excellant

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

the hotel was full of baseball and basketball kids running all over

the pool was closed for renovations but everything else was great

was clean a convenient location, the kids loved that the pool was open late and the hot breakfast and complementary

prefer to used that money for the kids to have fun visiting places in des

clean, friendly, nice breakfast space plus free laundry facility

free laundry services and location is ideal for downtown nightlife.

staff lovely , free breakfast and free evening snacks and beer, large rooms, swimming pool, free laundry

loved the on-site laundry too and the parking garage

nice laundry facility

my only issue was upon returning to my room late at night from the bar upstairs there was a cockroach crawling

complimentary breakfast.

located in east village, walking distance to the capital and many local restaurants and bars

my kids and i thought the elevator wasn't working

breakfast

laundry needs updated

also laundry facilities were out of order - i was hoping to wash clothes after a long road trip

guest laundry

i was not aware wifi is a paid service

no indoor spa or pool

roomy rooms, laundry available

truth on website you showed nice pictures we got there different story pool dirty no breakfast no laundry place

was no breakfast or laundry police were a resting people left and right it was noisy pool was

laundry machine was broken staff was at other property most of the time asked for a late checkout,

supposed to have on site laundry

no gym, laundry or pool

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

the entrance to the parking was not lit and hard to see in the dark.

my kids were very upset that the pool doesn t open until 10, and check out is 11.

nomicrowave, room was right next to maid laundry room, was very loud and heard doors slamming

friendly staff, clean guest laundry center

the laundry room that is on site, dryer doesn't work very well

i called the front desk to ask about laundry facilities

because of the smell, i requested non smoking room, but still smells cigarettes

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

they offered free breakfast but they were short staffed so breakfast wasn't served

to charge all my toys (king room) - new looking furniture and bathroom was good for the price - parking was

tv had decent channels and wifi worked well

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

wifi could have been easier to use, a bit more complicated than it needed to be for apple

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

breakfast was great

would have liked breakfast to include made to order omelets or eggs

i booked for a non-smoking, and the lady i finally got ahold of over the phone while standing at the property

i could get my chromecast to work due to poor wifi.

he found the bed perfect. loved the full kitchen and the staff was very friendly.

the entrances/exits/parking lot felt secure with adequate lighting at night and key card access

room has a kitchenette.

needed a laundry room

and thank you very much to alissa for the early check in so we could get ready for a wedding nearby very much

rooms were exceedingly clean and new, including lobby, breakfast and pool area

great breakfast, nice pool, helpful staff and nice rooms.

realize there was hot breakfast, but you have to request it

i love the included laundry room

breakfast, seems like all staybridge suites have let their standards go when it comes to breakfast

the room was wonderful...comfortable, spacious, full kitchen. good breakfast.

parking was difficult when coming back late at night

great free breakfast

staff were amazing '', when the guest laundry machines were not working they allowed me to use the hotel laundry

i wish there was some sort of breakfast

need to get a pool

brought our boat, and there was separate parking just for trucks with trailers

it s the virus s fault-the pool was closed

parking

3rd floor rooms were supposed to be pet free

this hotel accommodated for small daily fee, and it was awesome to have our pet w/us

we always look for a pet friendly place.

there was no wifi and the children were very disruptive.

no laundry facility

no guest laundry available

good breakfast with some options

breakfast might be better than a restaurant

hotel, staff is very friendly, breakfast was well maintained and lots to choose from

room came with a kitchen which was nice

sure it's a covid thing, but there were no utensils or plates or pans, etc in the kitchenette

i like the cleanliness, pet policy and kitchen

i like the cleanliness, pet policy and kitchen

quiet, conveniently located, clean, mini kitchenette, pet friendly, comfortable

signal/wifi was terrible

lack of room service

we loved the breakfast and pool

very small pool.

hotel and breakfast, customer service helpful: hotel had a pool, gym and lots of space

she was taking care of everything, including hotel laundry as well as helping customers

as others have stated, it would be helpful to have a sign directing you to the parking lot.

pool and hot tub were awesome, staff helpful and friendly, rooms modern and clean, cookies and

did not eat the breakfast

great pool and location

good customer service. quiet place. guest laundry.

did provide a paper stating that breakfast to go bags would be offered but those were just hotel laundry bags

nice to have breakfast in the a.m.

the non-breakfast was the biggest spread of a non-breakfast i have ever had

the breakfast and the entire room as a whole