felt like getting in and out of the parking lot was a little bit confusing

great location for the venue across the parking lot

were very comfortable, bathtub was superb, nice bar but would ve appreciated a couple of more substantial

beautiful clean hotel! loved the decor! loved the bar area off the lobby.

had fun playing pool in the

excellent location good breakfast free laundry. great staff

room was fresh and clean, the front desk staff was friendly and efficient and the breakfast in the morning was

pool. the room was huge and had a little kitchen with a full size fridge.

2nd stay, pet friendly

nice little kitchen and great work area

complementary use of the laundry

super clean with free laundry room!

the laundry room was not kept as clean as it should have been.

addition to the clean room and comfortable bed, they had free laundry for the guests

the pool area was not well ventilated. it was extremely uncomfortable, hot, and humid.

laundry, free. room excellent. staff excellent, hotel employee is awesome.

most laundry machines were out of order

if you want to do laundry , you have to download an app instead of just bringing some change , which was really

free laundry a plus. solid room . clean room .

laundry facilities weren t very consumer friendly

staff members who were responsible for the laundry started talking extremely loudly with each other at 5:30 am

noisy. out room was next to laundry facilities.

not clean in hallways and floors and dirty sox laying on floor of entry to laundry room

laundry facilities - the vending machines ran out of detergent and its been two days now without

the laundry facilities and the vending machines were convenient

the fact that there was about 20 high school kids having a all out party in the hallways and and the pool area

very disappointed, we came with a group for kids tournaments and i believe every single family had something

comfortable; nice very good breakfast.

nice rooms, ample parking

easily accommodated our need for a crib and allowed choice of floor to ensure quiet kids toys and pool floats

should have a lifeguard in the pool!

could have a few amenities that are complementary like a coffee or tea bar in the morning

i ordered room service and it was a little late

guess a hot tub in the pool room would be awesome just because i was a bit cold in the pool

gym and pool are first class!

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

our tv was broken had ro move rooms no vending machines no ice machine on floor horrible parking

the wifi did not work.

friendly staff, clean comfortable room & bed, nice fully stocked hot breakfast.

the high school group of kids, probably about 50 were very rude while we were trying to get some breakfast

the pool water was cold. wish it was warmer.besides that, everything was great

staff, clean and spacious room, comfortable bed, warm pool, beautiful lobby, work space, coffee and tea bar,

we had to call down and get the wifi information as he gave us no information at check in

included in price breakfast, wifi and parking were nice

comfortable, indoor pool a, hot tub,and included breakfast

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

lcation parking access to highways

rooms are in need updating and the trash on the exterior of the building and in the parking lot needs to be

layout was very nice - kitchen amenities appreciated

room was above the facility laundry service and there was a washing machine that was out of balance enough to

the breakfast buffet was very good

the shower head, and breakfast. what brand and name is the shower head?

clean, good breakfast, helpful staff.

would love to see towels in the pool area, as they have been out of towels the last two times we've stayed

the pool was big and the breakfast was great

as always, we love the 2 bedroom, 2 bathroom suite with a full kitchen and living room

full kitchen and living area was a great bonus

up nice for a family with young kids

breakfast wasn?t great but was ok. pool needs some fixing.

we were flabbergasted to walk into a fully stocked kitchen

wished it had a hot tub in pool area.

the pool and gym were clean

didn't need a full fridge, full dishwasher, stove and kitchen sink

pool leaves your eyes stinging even if you're just watching from the side

sheets had a strong smell of laundry detergent.

, design of the bar area means that social distancing cannot be done

there was a big conference in the meeting hall so parking was sparse

my kids were unable to swim because they wouldn t allow them in the pool and kept splashing them

the food at the bar and grill was really good, i loved the room

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

the hotel parking and room spaciousness leaves a better then home feeling

the parking pad was slick and slippery with the snow.

exceptionally clean, good breakfast, bar, comfy work areas and friendly staff.

pet friendly gear staff who were very helpful. nice rooms

parking was only 2 slots by the main door

cute bar area, friendly and helpful bartender

we were by the pool and it was busy with groups

there was not enough guest parking with good lighting

woman at the bar didn't seem to want to work

laundry

loved that they served breakfast on real dishes

friendly staff, comfortable breakfast dining area.

gym did not have cleaning wipes for equipment until i asked

breakfast was good

the plumbing noises. our room was not that far from the laundry room.

easy to get to, quiet, laundry facilities, clean, friendly staff

friendly staff, comfortable bed, dog friendly, free wifi and continental breakfast.

they had a full kitchen in the room

like crackle barrel, a mexican restaurant a wendy s and a hy-vee express, the jacuzzi in the pool area works

side doors would not latch to lock nor did the laundry room door read

staff s friendliness, room layout, pool & hot tub, price.

(12 person hot tub) breakfast was good and a nice size dining room

wifi was very poor

great parking area which was well lit and safe

pool was great, room was clean and spacious for our large family

the night we used it, we were the only ones in the whole pool area

hotel, there was a baseball tournament so the place was packed full of children that took up the pool area and

breakfast was very fresh even during the last 30 min when we arrived

the hot tub was not working and the pool was a little cold

we had a premium room with complementary snacks which is so helpful for my kids after a swim

clean and nice, great breakfast! nice that applebee's shared the same parking lot, dinner!

pool hot tub. breakfast.

moving trucks in hotel parking lots have been looted or stolen in the past, so it is best to avoid that if

due to the corona virus, the breakfast was all prepackaged but still good and they had a nice variety

pool and no notice before hand about that

pool was extremely cold

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

the pool was ice cold

pool wasn't cleaned up from the night before, an overflow of old towels, no clean ones available,

great fitness center,pool, hot tum

best heated pool and hot spa! everything was clean. large rooms. great location!

indoor pool facility very nice and comfortable.

pool and hot tub were a bonus for kids

grab bar in the tub was unattached at the bottom

parking lot was full constantly, alternate entrance keycard locks rarely worked

the hallways could have been cleaner and there needs to be a couple more handicap parking w

convenient to interstate, friendly and helpful staff, pet friendly

having protein options for breakfast would have been nice.

breakfast, cleanliness

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

i have heard that some people put their dirty laundry in drawers

appreciate that they are dog-friendly and allow more than one pet per room

they are very pet friendly with only a $25 fee per dog

the pool was a comfortable temperature and clean

the guest laundry facilities were dirty and really old and beat up.

pool was cold.

grille restaurant & lounge (rainy weather did not allow us walk outside), we enjoyed the hotel's pool as well

are large open floor plan and let kids run around it late.

there were kids running around and unsupervised, touching everything and not social distancing

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

i brought my pet and it's very understandable they didn't want to come in when he wasn't in a cage

gym was small and dingy, no water facilities (pool/hot tub)

indoor pool and outdoor hot tub, both salt water were awesome!

parking was full and difficult to find a spot since they were kind of small spaces

were told an airport shuttle was available if requested with 24 hour notice, needing the service i complied but

there was also a fully equipped gym, as well as a very good breakfast

the bar was excellent and the staff were very friendly.

not much to complain about. breakfast would be a nice addition.

the breakfast was good

i did not eat breakfast but it looked amazing!!

we didn't care for having to pay 9.99 for breakfast so we went elsewhere.

spacious room,amazing bathroom with walk in shower, nice pool, spa and fitness area.

everything. the room the location the staff the pool. overall wonderful. can't wait to return

friendly airport shuttle service, very clean room, nice and fancy facilities, nice restaurant and breakfast,

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

didnt have cups or laundry bag

had to stay up late to do laundry

parking lot at capacity, toilet didn't flush, water ran out in gym,

staff, decor, happy hour. pet friendly

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

nice new machines in guest laundry

breakfast was great

there s a pet walking area in the back

convenient location with a steak and shake in the same parking lot

room was good size and very clean. coin laundry onsite.

the front desk guy is doing laundry and seems annoyed that you have a question that could have been avoided

s owned by eastern indians and they were stingy with towels and we had to the laundry room ourselves if we

price seemed to be too high for not having a pool.

large, comfortable room. pet friendly.

bed was very comfortable and the pool/ hot tub was great after driving 624 miles that day

we did not use the pool or exercise area but they looked good

clean! comfortable! great breakfast!

great people, large room, comfortable bed and goos breakfast

not enough parking

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

wifi did not work

pool hours are great, rooms are very clean, and the bed was comfy.

breakfast was really good, it i like waffles so that s a big add

it s quite, great gym equipment, clean, welcoming and close to bars

the pool is heated to 92 and feels amazing

breakfast was good and the beds were very comfortable

room description said there was a fireplace in the room, no fireplace

for work for a week and have stayed here in the past with no problems to speak of (other than wifi not great)

snow was not will plowed from parking lot

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

no atm. had to go find somewhere to get cash to use laundry.

clean and good repair, updated kitchen. very nice and quite.

comfy bed, kitchenette and breakfast

laundry room very dirty...

kids running the halls at 1 am

were a little disappointed that there was no chocolate bar in our little bag, just a bottle of water

tiny pool

pool, spa, and sauna

property was nice but not being up kept the laundry did not work the pillow smelled of urine and the housekeeper

and the bathroom had spots that weren't cleaned very good with lots of hair and no laundry bag or water cups

i love the indoor outdoor pool hot tub bar and breakfast and the staff!!!

breakfast was very good, lots of variety.

i didn't eat breakfast. the bar made a good drink.

the handicap bar seemed broken too, but i didn't have a use for that anyhow

the kids were well behaved, but there was a lot of noise until midnight

the pool area could use some attention

have stayed in room 123 with my wife and three kids

there were hundreds of soccer kids running the halls until after 1 am and no one did anything

dirty laundry room and very rude staff

had a laundry room on site and it was very peaceful and very clean got a lot of good channels and they're

that the laundry was.out of order.

no laundry facilities available, which was part of my reasoning for coming.

laundry machines were out of order

the laundry room, the dryer, was broken, and we could not do laundry

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

pet friendly location

the pool is delightful

tried to use onsite laundry but someone used and didn't return to empty out their clothing

it ,very very close to everything which made it very convenient ,great pool area ,breakfast was good ,staff was

breakfast was amazing with verity

there was an abandoned car with a flat tire cracked windshield and trash all throughout the parking lot outside

the girls all loved the pool

laundry facilities are on premises and were a godsend after our grandson had an accident

had a rather noisy hvac unit, and i thought we must be near the laundry as we could hear what sounded like a

decent laundry facility

breakfast was great laundry did great on are clothes

the laundry staff was very helpful

there s a laundry room

pool with warm water, jacuzzi and sauna, large fitness room and guests laundry, very good breakfast with scrambled

nice staff! laundry facilities!

wifi worked well, breakfast was quite good, and coin laundry was perfectly located and not expensive at all

i loved that the hotel had a pool, hot tub, laundry facility, and even a lounge with pool tables

convenient location, ability to cancel last minute without incurring a fee, gym

clean roomy. nice gym.

parking lot, if no spots in parking lot have to find street parking but homeowners also park in

not impressed with the breakfast.

full kitchen and plenty of dishes with silverware

no guest laundry. no fan in the bathroom.

lots of convenient parking and quiet rooms

able to leave our vehicle while away and have the shuttle to and from the airport was a bonus

complimentary airport shuttle is a great bonus

super close to airport for early am flight. shuttle. i

sounded like i might be near laundry room

able to do laundry and streetch our belongings out in comfortable large room

people were camped out in the hallway waiting for their laundry

great staff, nice rooms, location handy to airport, good shuttle service to hotel/airport

the breakfast was great (biscuits and gravy)

there s no workout room there s no laundry facilities

bed had old laundry underneath the right side

hot tub didn t work, no laundry facilities

over pet-friendliness of hotel

the pool was nice beds were comfortable breakfast was good

need to exhaust some heat out so that people sitting and watching their kids do not dye from heat or sweat to

pool was so warm and inviting

the breakfast was amazing with many options to choose from

the kids were disappointed

need to exhaust some heat out so that people sitting and watching their kids do not dye from heat or sweat to

we got to the hotel very late due to issues with our flight and the staff was nice enough to offer us a late

room service menu for my second night was missing and front desk sent me on a wild chase to find

i visited the bar and it had a wonderful atmosphere.

super comfortable beds. very clean. excellent gym

wish the coffee bar had breakfast sandwiches but thats a suggestion not a complaint

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

staff was extremely friendly, the breakfast was very good, and the free shuttle service exceeded my expectations

one advantage is free parking, which is not true for most of the other hotels in or near downtown

place to bed down, watch nighttime television, spend some time poolside and catch a light breakfast

also, only one mirror in bathroom, really need second in room or over bar area

the bar was closed the evening of our stay.

nicest staff, spa area and room

beautiful property. huge rooms; we had a fireplace spa tub, and 50 in flat screen.

awesome place to stay! rooms are beautiful and bar is great!

only had 1 staff member to run the front desk and cook our food for room service.

room service for the 5 days i was there

we loved using the pool

no room service---i get the restrictions due to covid but the convenience was missed.

pool was a little too cold, plus i thought there was a hot tub, but that was a little disappointing

the laundry is closed

my sister liked the free laundry

we also got excellent service in the restaurant at breakfast

staff members went above and beyond, especially the shuttle drivers

parking is weird.

you come in a door (with a rat trap just outside) to walk into the laundry room

we sat outside our room on the catwalk and enjoyed a drink while watching our kids play in the pool

the pool and spa was nice

room close to the pool ud83dude42 van shuttle for my husband to get to airport!!!

the kids really liked the pool area

we also were told we would be given 50% off our first bar drink at the hotel bar when we arrived, then when we

no biscuits and gravy for breakfast.

great breakfast and nice staff

said there was a bar in the booking ad but the bar was shut down and that was something we really wanted and

only weakness i would comment on is the breakfast

room was very nice, room service was prompt, and hotel restaurant was amazing

no gym.

unloading our car with kids was a bit tricky.

amazing amenities, ie espresso bar, gym, elegant restaurant/bar

nice bar to have a few drinks and mingle and an in-room mini bar and snacks

only bummer was that the laundry facility was out of order and we couldn't do our laundry

my plane got into des moines at 12 am so i missed the last shuttle to the hotel and had to pay for a taxi

the bar was misplaced, i thought

ordered room service for dinner and surprisingly excellent

sent a shuttle to the airport to fetch me, after i d arrived a day early to return my rental car

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

were people drinking and having a pizza party in a space that was already full with people and kids that wanted

we enjoyed our time at the hilton. wish the pool hours were until midnight.

went to a concert the bar should stay open later then 11

really nice pool, workout facility

it also has a in door pool which the children liked

the airport shuttle was beyond understanding shuttling back and forth while i was trying to get it sorted out

it was cheaper to pay that and leave my vehicle at the hotel than to use airport parking

included airport shuttle system is a huge plus, all we had to when we landed in the des moines airport was talk

like the pool or the fitness room

the laundry facilities should be cheaper. (self laundry room)

we did not use the airport but seemed only 5 minutes away with a shuttle in front ready to go

misinformation about the shuttle

we booked the hotel we were told the pool was open only to arrive and find out it was closed

but it was still big enough for us and the convenience of the kitchenette was great

just wished that breakfast would have been available earlier

complaints were the hallways smelled weird, a sewer type smell at times and the breakfast hours felt limited

) to bar any entry in to the room overnight

the breakfast is a typical hotel offering

bar soap to wash hands, kleenex box empty, pathetically low water pressure, no bedding for pull out

didn t like the fact that they didn t have a place to do laundry

beds were comfortable, i liked your breakfast options

need more breakfast options

parking was plentiful

was a breeze, the room itself was super comfy and we loved the breakfast options

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

filthy laundry room

was wonderful to have free laundry services as

no restaurants or bar as they advertised, dirty

the pool area was really nice and a big space

pillows not the best. pool room is super loud

loved how it has a kitchen in the room and also has dishes you can use.

great bed. excellent kitchen. very close to principal park. you can easily walk with kids.

was impeccable and breakfast was great

was freezing cold (kids and i couldn t swim for longer than 10 minutes because it was so cold), and the jacuzzi

the business center, laundry room and fitness area were all conveniently located on 1st floor

the breakfast the next morning was excellent

got our bill at check out and they charged us $75 for a pet fee for a small dog, for one night

wish pool was bigger!

breakfast was excellant

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

the hotel was full of baseball and basketball kids running all over

the pool was closed for renovations but everything else was great

was clean a convenient location, the kids loved that the pool was open late and the hot breakfast and complementary

prefer to used that money for the kids to have fun visiting places in des

clean, friendly, nice breakfast space plus free laundry facility

free laundry services and location is ideal for downtown nightlife.

staff lovely , free breakfast and free evening snacks and beer, large rooms, swimming pool, free laundry

loved the on-site laundry too and the parking garage

nice laundry facility

my only issue was upon returning to my room late at night from the bar upstairs there was a cockroach crawling

complimentary breakfast.

located in east village, walking distance to the capital and many local restaurants and bars

my kids and i thought the elevator wasn't working

breakfast

nomicrowave, room was right next to maid laundry room, was very loud and heard doors slamming

i called the front desk to ask about laundry facilities

friendly staff, clean guest laundry center

the laundry room that is on site, dryer doesn't work very well

wifi and lte connecttibility

laundry needs updated

also laundry facilities were out of order - i was hoping to wash clothes after a long road trip

guest laundry

this hotel was right off the highway, clean, comfortable, great price, good breakfast

checked in at around 10 pm and didn't appreciate the beggars in the parking lot

when i asked for sheets for it,the desk clerk said he couldn't get into the laundry room to get any

the laundry machines didnt even work properly

was no breakfast or laundry police were a resting people left and right it was noisy pool was

roomy rooms, laundry available

laundry machine was broken staff was at other property most of the time asked for a late checkout,

then the guest laundry was not available for customers any more

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

no gym, laundry or pool

breakfast was wonderful the coffee was hot, the eggs fluffy and the attendant courteous

exceptional breakfast great mattress

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

they offered free breakfast but they were short staffed so breakfast wasn't served

to charge all my toys (king room) - new looking furniture and bathroom was good for the price - parking was

tv had decent channels and wifi worked well

staff were amazing '', when the guest laundry machines were not working they allowed me to use the hotel laundry

was no breakfast due to corona-virus concerns

it was good for the kids but quite out of shape for most adults

) - beautiful views overlooking the golf course

a small coffee pot and coffee in the room since you are not serving breakfast now due to covid

it s where the majority of the parking is and the best way to come in but not marked

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

hotel and great facilities, including full kitchen, nice gym and pool, very nice staff and pet friendly

would have liked breakfast to include made to order omelets or eggs

hotel and great facilities, including full kitchen, nice gym and pool, very nice staff and pet friendly

there are smoking rooms and a kitchen, which is very handy. and they allow pets.

was never told i was being put on a smoking floor

dedicated smoking area was right outside our window so curtains had to be closed at all times

there are smoking rooms and a kitchen, which is very handy. and they allow pets.

smoking room but the whole floor smelled of smoke and pot which seeped into my room

i love the included laundry room

parking was hard to find, but it was a busy weekend with cyclone football

parking was difficult when coming back late at night

the breakfast was ok and you could hear neighbors sometimes.

the room was wonderful...comfortable, spacious, full kitchen. good breakfast.

needed a laundry room

staff and breakfast

great king room set-up with pull out bed and the pool area was nice for the kids.

just a muffin and a breakfast bar in a paper bag

it was very clean and had a very nice pool area. loved the snack bar! ac works almost too good

parking

3rd floor rooms were supposed to be pet free

this hotel accommodated for small daily fee, and it was awesome to have our pet w/us

we always look for a pet friendly place.

there was no wifi and the children were very disruptive.

no laundry facility

no guest laundry available

good breakfast with some options

breakfast might be better than a restaurant

hotel, staff is very friendly, breakfast was well maintained and lots to choose from

room came with a kitchen which was nice

sure it's a covid thing, but there were no utensils or plates or pans, etc in the kitchenette

i like the cleanliness, pet policy and kitchen

i like the cleanliness, pet policy and kitchen

quiet, conveniently located, clean, mini kitchenette, pet friendly, comfortable

signal/wifi was terrible

lack of room service

we loved the breakfast and pool

very small pool.

hotel and breakfast, customer service helpful: hotel had a pool, gym and lots of space

she was taking care of everything, including hotel laundry as well as helping customers

as others have stated, it would be helpful to have a sign directing you to the parking lot.

pool and hot tub were awesome, staff helpful and friendly, rooms modern and clean, cookies and

did not eat the breakfast

great pool and location

good customer service. quiet place. guest laundry.

did provide a paper stating that breakfast to go bags would be offered but those were just hotel laundry bags

nice to have breakfast in the a.m.

the non-breakfast was the biggest spread of a non-breakfast i have ever had

the breakfast and the entire room as a whole