laundry

i did use the pool and hot tub wich were wonderful

i didn t use the gym but all equipment appeared to be in working order and you could see outside while working

parking with a trailer was challenging.

was clean and comfortable, breakfast was great

side doors would not latch to lock nor did the laundry room door read

pet fee was excessive; the amount was not stated anywhere on the website

parking not that great. can get lost getting to parking lot

great breakfast kind staff

wifi was awful, it was difficult to get work done

easy to get to, quiet, laundry facilities, clean, friendly staff

the plumbing noises. our room was not that far from the laundry room.

the gym room and breakfast were very basic.

the buffet breakfast had a nice selection to choose from. dining areas were nice also.

pool/jacuzzi was great

pool access was very limited, hot tub was not working

walking over to the pool/hot tub was a little disappointing, i thought it was on site.

wish there was a pool or hot tub

no pool. there was one listed.

bar area was awesome

they now have their pool, workout center, and laundry 24/7 which is nice

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

just the time for breakfast.

added kitchen was great bonus and served us well

breakfast and variety, extremely clean, the room was huge and the pool was perfect

staff was helpful. pool is open with specific times for adults. clean, spacious rooms.

there were no guests in the pool.

pool and hot tub were a bonus for kids

great fitness center,pool, hot tum

awesome pool and family friendly.

everything. the room the location the staff the pool. overall wonderful. can't wait to return

we had a room that opened to the pool and loved the fact that we could get back to our room quickly

the fact that breakfast is not included in the stay it is 9.95 per person that's a bit much

friendly airport shuttle service, very clean room, nice and fancy facilities, nice restaurant and breakfast,

very clean room, nice and fancy facilities, nice restaurant and breakfast, swimming pool, bar and cozy spaces

wifi was far below average

the wifi was down the entire time i was there, and i was there for business

staff is super friendly. hot breakfast was great.

breakfast was amazing!

included in price breakfast, wifi and parking were nice

breakfast, cleanliness

breakfast times could be longer, and checkout time could be later as well

have enjoyed more protein options for breakfast such as a meat and egg option

convenient to interstate, friendly and helpful staff, pet friendly

did not go to there breakfast not a breakfast eater

i have heard that some people put their dirty laundry in drawers

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

nice, quiet and clean room even though we were in the pet area

our daughter's family had the dog in there room but we had a pet friendly room also

great character, love the lodge theme! breakfast was top notch, great variety!

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

were really clean and comfortable and the pool was fun and the pool water was very warm so my kids enjoyed

kids were running the halls, etc

only disappointment was the lack of a hot tub in the spacious pool area that contained a decent sized pool

very quiet. it was easy to get parking.

the guest laundry facilities were dirty and really old and beat up.

high fee for having a pet. kids make more of a mess than my pet.

know there was a pool, no breakfast info

too many kids, kids everywhere, loud kids

great gym facility

breakfast was awesome. location was so perfect!!

gym and pool are first class!

extremely loud the entire time with my room right next to the crowded lobby/bar and with all the kids running

buffet breakfast was cold. this was the second and final time we try the buffet breakfast here.

bed was like sleeping on a cloud breakfast and dinner was excellent,i didn't have to leave my room all weekend

not clean in hallways and floors and dirty sox laying on floor of entry to laundry room

the laundry facilities and the vending machines were convenient

noisy. out room was next to laundry facilities.

staff members who were responsible for the laundry started talking extremely loudly with each other at 5:30 am

laundry facilities - the vending machines ran out of detergent and its been two days now without

if you want to do laundry , you have to download an app instead of just bringing some change , which was really

loved my room and the laundry room was useful to clean my clothes as well outside there was a tree that had

laundry, free. room excellent. staff excellent, hotel employee is awesome.

free laundry

the guest laundry was free

great big room, my kids and i really enjoyed it. thank you!

sofa bed would have been fantastic for one or two people but was lacking for two adults and two kids

easily accommodated our need for a crib and allowed choice of floor to ensure quiet kids toys and pool floats

no a/c in gym

to virus, rates remained the same as what i have paid in the past except this time no amentities, pool,workout

room was above the facility laundry service and there was a washing machine that was out of balance enough to

reasonable price, cleanliness, free breakfast

everything is great! location, breakfast, clean!!!

the shower head, and breakfast. what brand and name is the shower head?

extremely clean, great breakfast, very nice area of des moines, felt very safe. great hotel!

and coffee/tea not replenished on the 2nd day of our 3 day stay, dirty socks under one of our kids beds (separate

wifi was strong and the tvs all had access to internet services (including netflix, youtube, and

no breakfast now because of covid ( that was usually a

$50 pet fee was excessive

though we did not use the facilities, i was impressed the hotel was offering use of its pool and weight room

sheets had a strong smell of laundry detergent.

the pool area is clean and has a smaller pool for smaller children

, design of the bar area means that social distancing cannot be done

breakfast was great. exceptional pool area.

3 pillows on the bed instead of 4 and a group of children being loud and rude in the pool and had no adult

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

breakfasts were packaged efficiently for safe consumption

great breakfast too

wifi is slow so it was hard to watch any tv or tablets

rooms privacy parking starbucks

kitchen staff lady could smile more and be more friendly

the clerk in the morning was so nice, got breakfast out a little early for my early-riser kids

the rooms were clean, breakfast was good, and the pool was nice to go swimming

the clerk in the morning was so nice, got breakfast out a little early for my early-riser kids

pool bottom seems to be needing replaces

there was not enough guest parking with good lighting

pool was kind of small, the wi fi was terrible and there was kids running around everywhere, also

location, close to everything, the bistro was available to us, the room has youtube which my kids were excited

also kids running up down hallways & elevators no parental supervision

we were by the pool and it was busy with groups

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

cocktail hour snacks and breakfast both need improvement.

didn't realize it was a pet-friendly hotel, and people on my particular floor had obviously left their pet alone

we did not visit the pool hot tub or gym but i m sure they were just as amazing

wanted to use the pool.

wish the room service is regular and we need to request for it

the pool was ice cold

pool and no notice before hand about that

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

pool was extremely cold

the pool and gym were closed without any explanation posted

were very comfortable, bathtub was superb, nice bar but would ve appreciated a couple of more substantial

had fun playing pool in the

the pool and gym were closed without any explanation posted

cold pool

close to our kids place.

the breakfast that was served was very good

was a group of kids staying there for a baseball tournament and were not at all considerate of the other guests

breakfast could have been better, there were a lot of choices.

was a group of kids staying there for a baseball tournament and were not at all considerate of the other guests

had to stay up late to do laundry

didnt have cups or laundry bag

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

kept - clean - staff friendly/helpful hot breakfast buffet was one of the better ones

the happy hour that served food and 3 alcoholic drinks. and breakfast

enjoyed the pool and hot tub

they room was huge we had our own kitchen

beautiful rooms with kitchenette

the swimming pool water was extremely cold.

pool was great, room was clean and spacious for our large family

excellent location good breakfast free laundry. great staff

they have a pool for entertaining the kids

very modern, clean, space was wonderful. breakfast was great . we will.be back

wi-fi (400 mbps up and down), very comfortable bed, nice desk with ample plugs, and a self-serve breakfast better

was a baseball tournament for kids and staff allowed parents to drink alcohol in main areas,pool area,work our

super clean with free laundry room!

addition to the clean room and comfortable bed, they had free laundry for the guests

complementary use of the laundry

the laundry room was not kept as clean as it should have been.

the pool looks inviting

the front desk guy is doing laundry and seems annoyed that you have a question that could have been avoided

room was good size and very clean. coin laundry onsite.

s owned by eastern indians and they were stingy with towels and we had to the laundry room ourselves if we

upgraded the room as my son was allergic to dogs and this is a pet friendly motel

large, comfortable room. pet friendly.

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

breakfast was really good, it i like waffles so that s a big add

wifi did not work

it was so thick all the kids were having trouble breathing and eyes were burning

pool was overly chlorinated to the point your eyes start to water and you have trouble breathing

breakfast however there was a little delay when steam plates were emptied and getting fresh food

lack of late night adult only pool/hot tub hours.

food and fitness room

pool size is small but this is not everyone s priority when staying

pool was out of order, parking lot was icy

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

nice new machines in guest laundry

the bed was comfortable. pet friendly!

there was plenty of parking and a lot of amenities near by

including a great breakfast

no atm. had to go find somewhere to get cash to use laundry.

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

everything! breakfast, pool, suite property was amazing

complete kitchen. great breakfast.

laundry room very dirty...

be aware this hotel accepts pets

price it would've been nice/helpful to have a complimentary breakfast- especially traveling with kids

i have 2 kids and for them to say we had to leave and come back was rude

clean, quiet and relaxing. kids loved the pool.

property was nice but not being up kept the laundry did not work the pillow smelled of urine and the housekeeper

and the bathroom had spots that weren't cleaned very good with lots of hair and no laundry bag or water cups

rooms are very clean, nice, and spacious

were charged a pet fee and we don't own a dog

breakfast was great with many options available

the gentleman doing breakfast came right out with more food when needed and even served the dishes to my son

the pool, spa and sauna were lovely additions to the affordable accomodations

the breakfast was great, hot and plenty of choices

the pool is heated to 92 and feels amazing

the pool is great size and so is the spa

there were toenail clippings on the stairs to the laundry room

laundry machines were out of order

had a laundry room on site and it was very peaceful and very clean got a lot of good channels and they're

no laundry facilities available, which was part of my reasoning for coming.

laundry machines out of order. didn't seem as if there was an intent to fix.

the pool area could use some attention

pool area was over come by older kids and men jumping in the pool and screaming , and not really watching out

also, this hotel does not have a hot tub, kids do not eat free

nice pool area for the kids to

nice big room. large swimming pool. restaurant attached with excellent food. pet friendly

the laundry room, the dryer, was broken, and we could not do laundry

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

pet friendly location

the pool is delightful

tried to use onsite laundry but someone used and didn't return to empty out their clothing

it ,very very close to everything which made it very convenient ,great pool area ,breakfast was good ,staff was

breakfast was amazing with verity

there was an abandoned car with a flat tire cracked windshield and trash all throughout the parking lot outside

the girls all loved the pool

laundry facilities are on premises and were a godsend after our grandson had an accident

had a rather noisy hvac unit, and i thought we must be near the laundry as we could hear what sounded like a

decent laundry facility

breakfast was great laundry did great on are clothes

the laundry staff was very helpful

location was very good for us getting around town, the suite was very comfortable, kitchen had all we needed

pet friendly, many choices and options for breakfast

breakfast was great to start everyday. staff was very friendly and attentive. clean facility

the pool uses salt rather than chemicals

bigger pool...

this place is clean and has a laundry, which is convenient. the beds were also very comfortable!

wifi worked well, breakfast was quite good, and coin laundry was perfectly located and not expensive at all

nice laundry services on two floors

pool with warm water, jacuzzi and sauna, large fitness room and guests laundry, very good breakfast with scrambled

for visiting (horse show at maffitt lake equestrian) very friendly and accommodating staff laundry facilities

fantastic breakfast! amazing coffee and wine bar as well!

no information on speakeasy bar or its location in hotel that sounded like fun

we wish there was a gym and that breakfast was included!

kitchen not located in breakfast area which delayed fulfilling request made for additional items

room service menu for my second night was missing and front desk sent me on a wild chase to find

my sister liked the free laundry

the laundry is closed

breakfast, it was like eating hospital food

pool but way to much chlorine.

the beds are full size, so if you are bigger couple with kids it's not recommended

bar was nice & had good drinks

beautiful property. huge rooms; we had a fireplace spa tub, and 50 in flat screen.

also, only one mirror in bathroom, really need second in room or over bar area

you don't like clean rooms, top quality beds, unique atmosphere, excellent fitness facility with spa, amazing

bar was charming and the bartender made great drinks

breakfast was kind of low budget no bacon no biscuits and gravy

and cleanliness of room, i only wished they had coffee served all day and the bar opened

was great, bar and the staff at the bar was great, front desk staff was wonderful, location is amazing and

we also were told we would be given 50% off our first bar drink at the hotel bar when we arrived, then when we

no bartender, bar wasn't open

only had 1 staff member to run the front desk and cook our food for room service.

pool could have been a bit warmer but was nice

we loved the pool but wished there was a hot tub as well.

nice room, modern and clean. bed was very comfortable. pool was nice and water was warm.

we loved using the pool

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

large parking lot and right next to starbucks for a quick coffee before we hit the road

the front desk staff, excellent shuttle driver. room was very clean, pool was nice

due to covid i havent experienced breakfast or the pool, which is understandable

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

really nice pool, workout facility

shuttle was great to get to the airport or downtown

they were very helpful with questions and using the shuttle service was easy and so convenient

we weren’t able to enjoy the pool at all before we had to check out and my kids were super bummed

oh and it's pet friendly

come back next time i'm in des moines for work, beautiful room, great restaurant and good gym

nice bar to have a few drinks and mingle and an in-room mini bar and snacks

the coffee bar was astounding, flavorful and a warm welcoming experience

quite no kids all over the place, very upper class, and overall everything was great

didn t like the fact that they didn t have a place to do laundry

was a breeze, the room itself was super comfy and we loved the breakfast options

parking lot could have been cleared of the snow and ice a little better

strong smell of chlorine in the pool and gym area

was one of the best pet friendly hotels i have stayed at

no guest laundry. no fan in the bathroom.

when i called the hotel for the shuttle

free shuttle to the airport was great, driver also very friendly

parking with airport shuttle

heard traffic and snow plows in parking lot all night long

able to do laundry and streetch our belongings out in comfortable large room

sounded like i might be near laundry room

people were camped out in the hallway waiting for their laundry

super smart as well, they employee third parties to provide extra services like room service and shuttles to

returned rental car at night, got shuttle, and than in the morning for the airport

hot tub didn t work, no laundry facilities

there s no workout room there s no laundry facilities

bed had old laundry underneath the right side

wifi in the room was not working.

great price, king room was great, nice breakfast!

the room was perfect, the staff friendly and helpful, great price for a full kitchen

the room and kitchen!

the price was right. nice kitchenette.

cold pool area. glass shower.

breakfast was awesome. basketball court and putting green was a real bonus too!!

location was fine, the kids loved the pool

they were great i also loved the shuttle to the airport

need to exhaust some heat out so that people sitting and watching their kids do not dye from heat or sweat to

very convenient location and airport shuttle. room was spacious and very comfortable.

pool was closed in the morning for maintenance, but they didn't tell me that the night before or i

the business center, laundry room and fitness area were all conveniently located on 1st floor

free breakfast, swimming pool

i loved the breakfast

the room, pool, hot tub, breakfast, location,all the staff

breakfast was excellant

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

i was never told that i had to pay $75 for a pet fee or $20/night for parking in an unsecured

plus lots of room for my kids to run

chlorine in the pool is to much. you u can t even sit pool side without eyes burning

next day they were also excellent the chef has a wonderful memory and nowswhat she is doin in the kitchen

clean, friendly, nice breakfast space plus free laundry facility

free laundry services and location is ideal for downtown nightlife.

clean, free laundry

every floor had a laundry room

staff lovely , free breakfast and free evening snacks and beer, large rooms, swimming pool, free laundry

the 5 floor is under a bar ( the republic- west side) and insulation is very poor

the breakfast was high in price for basic items

the breakfast is not great and over priced.

felt a bit nicked and dimed by extra charges for a mediocre breakfast and parking.

great location modern hotel staff great roof top bar excellent

you come in a door (with a rat trap just outside) to walk into the laundry room

the bar and the grill

nice bar and restaurant areas

the shuttle early the next morning was very efficient and quick

awesome pool and lobby area really clean good location

only bummer was that the laundry facility was out of order and we couldn't do our laundry

free parking bed comfortable

really loved how shuttle would take and pick you up anywhere with in about a 3 miles radius!!

no room service (minor complaint)

the shuttle was dirty and the staff seemed distracted

some items from the free breakfast bar were available to eat on my way to the airport on the hotel shuttle at

the pool and hot tub were nice. the morning worker for breakfast was really nice and helpful.

the airport shuttle was beyond understanding shuttling back and forth while i was trying to get it sorted out

the swimming pool was not the best.

pool was loud with kids but that's what it's for!

filthy laundry room

was wonderful to have free laundry services as

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

dark parking lot. noisy all night.

couldn't connect to wifi on tv. 2 beds but only 1 chair.

the laundry facilities should be cheaper. (self laundry room)

so we paid quite a bit for a few hours stay and then had to go pay for parking at the airport in the morning

breakfast was very good

commuting to the airport was a breeze for our early flights, and the hotel shuttle was at the ready - friendly

easy access to the airport, clean, comfortable appreciate the shuttle

the laundry room that is on site, dryer doesn't work very well

i called the front desk to ask about laundry facilities

nomicrowave, room was right next to maid laundry room, was very loud and heard doors slamming

friendly staff, clean guest laundry center

wifi did not work well and only intermittently

guest laundry

also laundry facilities were out of order - i was hoping to wash clothes after a long road trip

laundry needs updated

very bad very bad wifi breakfast was good personal at front desk non attentive

additional pet expense was not mentioned online so that was aggravating

was no breakfast or laundry police were a resting people left and right it was noisy pool was

truth on website you showed nice pictures we got there different story pool dirty no breakfast no laundry place

laundry machine was broken staff was at other property most of the time asked for a late checkout,

roomy rooms, laundry available

when i asked for sheets for it,the desk clerk said he couldn't get into the laundry room to get any

no gym, laundry or pool

then the guest laundry was not available for customers any more

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

to front of hotel blocked for parking lot seal coating

hotel advertised an open gym (needed for our stay) and the gym has been closed since 2020, so this is false

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

the room above us was either a laundry room or a office because there was noise all day and night

we got charged an early check in fee of $25 and also had to pay$200 deposit which normally i wouldn't of had

but what do you fo i got in late was exhausted from driving alot of places chargecdeposits and i gey it but be

more parking in the back.

complaints were the hallways smelled weird, a sewer type smell at times and the breakfast hours felt limited

smelled incredible, breakfast was the best ever

breakfast was very nice

room was by pool so had noisy kids for a while

breakfast was good and hot

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

wifi could have been easier to use, a bit more complicated than it needed to be for apple

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

breakfast was great

would have liked breakfast to include made to order omelets or eggs

staff were amazing '', when the guest laundry machines were not working they allowed me to use the hotel laundry

good breakfast, comfortable common areas

the breakfast was good

very clean small hotel along side a beautiful golf course and residential neighborhoods.

large rooms, setting on a golf course.

there are smoking rooms and a kitchen, which is very handy. and they allow pets.

was never told i was being put on a smoking floor

dedicated smoking area was right outside our window so curtains had to be closed at all times

there are smoking rooms and a kitchen, which is very handy. and they allow pets.

smoking room but the whole floor smelled of smoke and pot which seeped into my room

needed a laundry room

pool, snacks

just a muffin and a breakfast bar in a paper bag

from 9 o clock until 1 am there was a bags tournament going on in the parking lot outside our window one

breakfast area really crowded but hotel completely full.

i love the included laundry room

parking was hard to find, but it was a busy weekend with cyclone football

very clean and friendly staff. breakfast area was especially clean and staff great

breakfast should have been more of a buffet style due to pricing of stay.

very nice common areas, clean, friendly staff, good breakfast.

parking

3rd floor rooms were supposed to be pet free

this hotel accommodated for small daily fee, and it was awesome to have our pet w/us

we always look for a pet friendly place.

there was no wifi and the children were very disruptive.

no laundry facility

no guest laundry available

good breakfast with some options

breakfast might be better than a restaurant

hotel, staff is very friendly, breakfast was well maintained and lots to choose from

room came with a kitchen which was nice

sure it's a covid thing, but there were no utensils or plates or pans, etc in the kitchenette

i like the cleanliness, pet policy and kitchen

i like the cleanliness, pet policy and kitchen

quiet, conveniently located, clean, mini kitchenette, pet friendly, comfortable

signal/wifi was terrible

lack of room service

we loved the breakfast and pool

very small pool.

hotel and breakfast, customer service helpful: hotel had a pool, gym and lots of space

she was taking care of everything, including hotel laundry as well as helping customers

as others have stated, it would be helpful to have a sign directing you to the parking lot.

pool and hot tub were awesome, staff helpful and friendly, rooms modern and clean, cookies and

did not eat the breakfast

great pool and location

good customer service. quiet place. guest laundry.

did provide a paper stating that breakfast to go bags would be offered but those were just hotel laundry bags

nice to have breakfast in the a.m.

the non-breakfast was the biggest spread of a non-breakfast i have ever had

the breakfast and the entire room as a whole