fix the wifi and clean better

after arriving, eating at joe's/lou's lounge (by the way, the bar tender/waitress, was very nice); and settling

also, plenty of parking

the complementary breakfast was from 6 am to 9 am, thought it could be till 10am

pet friendly!

staff was very nice, free breakfast, wifi, and the pool was nice

wanted to relax and a group of kids were running, whipping a ball at each other almost hitting other guests

gym was small. room temp was cold and couldn t adjust. no hot tub

wanted to relax and a group of kids were running, whipping a ball at each other almost hitting other guests

for parking was not disclosed

also, the parking lot was full of potholes

staff were very friendly and breakfast was very good.

great breakfast. nice pool

could use more parking lot.

location great. breakfast great. room, ok. parking good.

staff was very loud at 11pm we were right next to the laundry room and snacks machine

smelled like marijuana whole time so obviously nothing is enforced about drugs, there's only laundry and vending

hotel employee was great in the morning i was running a little late to the breakfast and she had taken down

great breakfast in the morning and the 2 employees we dealt with were amazing

the cleaning staff did not honor our late check out & made excuses for not going down to see the list instead

i was none the less glad they had a laundry

i think it may have been from laundry detergent/fabric softener used

the breakfast bar had fruit that was over ripe. it had oatmeal but i would have enjoyed grits.

the staff was extremely pleasant and there was always parking.

there was not an adequate supply of towels at the pool.

need a hot breakfast instead.

cold breakfast sucks! covid-19

rooms were new and well laid out. full kitchen plus table for 4 in our room.

we even left early before breakfast the staff person that morning gave us a couple muffins to go

the staff are great. the room was very clean and smelled fresh. nice variety for breakfast.

quarters for the guest coin laundry were not available, either at the front desk nor from the change machine

stairway carpet looks like it hasn't been vacuumed in years, laundry room was

our room was next to your laundry room . did not get any sleep./

we also liked the size of the pool even though we did not get a chance to swim i it

the parking area for entrance 8 did not feel safe

mistakenly did not request a non-smoking room

cleanliness was awful staff seems to not care much about what room is smoking and not smoking

i liked the spa tub in the room it was very nice.

parking lot is small room 212 was absolutely disgusting

spa tub barely worked.

the lobby was dirty, trash was laying on the lobby floor and floor of the laundry room

laundry room was rundown

there appears to be a laundry room right in the front and there were dirty cloths every where

did not understand if we were responsible for stripping our bedding and bringing all laundry down the hall

laundry facilities

we wish there was laundry facilities available for the guests.

cozy and good breakfast; did not like yogurt they provide

location for where we needed to be with good range of restaurants nearby and good parking

there was a breakfast included

breakfast options, like pudding cups that you don't normally see, as well as the regular breakfast

the dryer in the laundry room took almost three hours to dry a small load

laundry only had a washer and dryer took 3 hours to dry one load of clothes there should be more

bathroom was filthy, bed sheets were not changed, dirty laundry in our room

this is not carpet you ever want to be barefoot on and bring your own lysol wipes

parking is near or right outside the room

perfect location for what we were doing, pet friendly

were attending an event early in the afternoon and the front desk clerk was able to get us an early check in

wished there was a hot tub. pool was very comfortable, though.

at the desk was super helpful after a long day of driving and went out of her way to greet my kids

shower grab bar and clothes hook in bath room fell off the wall in the third room

the guest laundry came in handy as well

the kids enjoyed the pool, and we liked the fitness center

clean, great location, awesome breakfast, easy to navigate, wonderful staff.

the kids enjoyed the pool, and we liked the fitness center

resurfacing team - worried about car- very limited parking- hard to find spot

for your wealthy businessman traveling type but a low key quiet nice place for a stay and do some laundry and

and a laundry facility

free laundry bag in room

laundry room was close to our room

elevators a d laundry facilities could use upgrade.

we really liked the breakfast bar each morning

the breakfast bar area could have been a little bit bigger with more seating available

parking was very tight, limited

very clean multiple breakfast options elevator access

getting out the parking lot was a times difficult

very well lit parking

free wifi

breakfast was good

) kids we’re running up and down the halls at 1:30 am (yes not hotel related but maybe staff could

clean room great bed, good breakfast and great staff.

parking was a little cramped, water pressure in the shower was low, sheet had a stain on it.

the coffee bar and snack/restaurant were closed

was a lot of loud noise coming from kids in the open restaurant right next to the check in desk

there is no restaurant but a breakfast/coffee bar - with ridiculously poor choices and even more ridiculous

pool not open and no breakfast bar due to covid-19

like the fact that it comes with a kitchen and all the room door shut they have privacy from the living

free breakfast has several options

breakfast wasn t that good and the next morning the pool was out of order

location. kitchen.

it was a one bedroom with full kitchen. that was great!

the breakfast was excellent. great food great waitresses .

the breakfast buffet hours. they could make it until 11am.

room service was terrible

if you're traveling with your pet this place would be perfect

from the front desk to the valet to the bar tender to the cleaning staff

the building instead of making it know that it's connected to l a fitness, and that's where the gym is and the

the registration /lobby is on the 2nd floor, which is a little inconvenient when you have kids and lots of

if you have plenty of time you'll enjoy the free gym access, lot of restaurants just across the street

it was not breakfast yet, but she offered us two muffins, and went and got them, putting them in a bowl and

free breakfast is nice too

they need new laundry equipment.

laundry room, small shop with food, snacks, drinks and toothpaste etc

could you put a laundry on another floor

gym, good features in the room for using electronic devices, preparing or storing food, laundry on premises

refilled even though there was a half hour of breakfast service left, and in the evening food the bar had only

liked how pet friendly they were

gym televisions didn't work

appreciate everyone making me feel welcome and dave and the bar staff were all awesome

aware that the pet contract states: i agree to always keep my pet with me and not leave my pet unattended in

that there was an option to accommodate two kids - the bunk beds

early check in was awesome. nice location to shops, university.

one of the reasons we picked this hotel was because of the swimming pool for the kids

hated that they weren t serving a real breakfast and that the pool wasn t open (covid).

breakfast

the gym looked well equipped, although we did not use it

we looked at the other towels thinking this had to have got tossed in the wrong pile in the laundry or something

guest wifi didn't work in our room, but we were able to get access to the private hotel wifi after

love the stained glass and fireplaces

bar is a wonderful space with a fireplace, and the drinks and service are wonderful

parking is a bit confusing if there s an event going on but we always found a spot

i love that the laundry facilities are no charge, except for laundry soap

the laundry was free the employees were excellent

the exercise room and free laundry were a bonus

with friendly helpful staff and large rooms with kitchenette - it is really a home away from home

we really appreciated that the breakfast options were

dirty laundry was piled out to the evaluator

laundry attendant, exceptional

he went into the laundry room and folded some towels from the dryer for me

staff was not always at the front desk when needed they would be in the laundry room speaking to other staff

2 towels in room for 3 kids n 2 adults

quite a few things broken in rooms, laundry, ice

laundry was a point to choose this hotel, but there was no soap, so i needed to go and by soap,

the website only says the laundry facilities, gym and pool are closed until further notice

newly renovated , self laundry

laundry facility was broken

on site restaurant, room service. valet parking

the seats at the bar were really uncomfortable. they slant forward and hard to sit in.

they rolled our room service in on a table, like in the movies, instead of handing you a dish at the door like

was eh did order room service and dined at the restaurant the morning of check out due to convenience

hotel is beautiful but needs a better room service options for food menu also the drinks at the bar were very

laundry room and 24-h market on the ground floor added comfort to our stay there

the stuff didn't want to let use the dryer in the laundry despite the sign there

breakfast coordinator was very good

breakfast was great way to start our day.

bee/wasp nest in the rose bushes that really need pruning, trash in parking lot, ac was noisy and thermostat

the atmosphere in the bar for dinner was great

the room service was okay

pet friendly

the location is handy and the inside bar was cool.

somehow remembered my name amongst all the other parents bringing kids to college

large laundry room and full kitchen to make a light dinner

pool is only open until 8 pm

large laundry room and full kitchen to make a light dinner

breakfast was really nice too, especially the bagels and scrambled eggs

walking distance from university of pittsburgh, very friendly staff, and nice the free breakfast

didn't like that there was no laundry or available exercise facility at this location

not have a gym facility, vending machines of any kind or a bathhouse

clean, comp. breakfast, shuttle to game, close resturants

hotel was great! clean rooms and friendly staff. it was nice having free breakfast each morning.

shuttle service was amazing and so convenient

self laundry was a big plus for us since we are travelling

needed to do some laundry

the gym was a plus with the basic equipments i needed for my workout

were charged $75 pet fee that was not listed on booking

good gym

no laundry facilities on site

beautiful room with great view of the river. gym had a good variety of equipment.

also i hated that there was no wifi or cable in the room

the pool was shut down early because of rowdy kids

accommodations, location, breakfast.

the laundry services only has 1 facility with 1 washer and 1 dryer for the entire property

restaurant and bar still closed due to the virus with no food service at all

location is excellent, parking is easy.

not like that they don't tell you that there is a daily charge for parking

hotel i ever stayed in from nasty stains on the couch to viagara pills on the dresser for my kids to see and

laundry available

trashcans overflowing, dirty laundry in the hall for day

the pool and gym was both lock on the website it offers both

wifi was out

the smallish breakfast and charge for parking.

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

everything you would need, the entire place was clean and updated, the beds were comfortable, the breakfast was

breakfast was wonderful with a wide variety of items

wifi is terrible. need to upgrade asap

clean room and the breakfast was good

food was excellent , laundry on site and they even gave me detergent

we loved all the amenities, the bar, breakfast, gym, laundry room

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

i could hear the laundry room in the evening

the breakfast had options and the location

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

limited bar hours and no

breakfast only from 7-9, some of us are not there for work and have kids that sleep later

facilities are great, the gym is large and well-stocked, and the lobby is an excellent spot to relax

has laundry too for long trips

had an issue with guest laundry

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

waffle bar was fun for the kids

good wifi. great breakfast. decent price.

had 2 rooms 3 adults and 2 kids

free parking :) nice staff as well

a few great spots to eat but there were a lot of addicts in the area it was close to pnc park the casino and

the accommodations felt super luxe, the breakfast was delicious, gym was surprisingly well appointed, and

no laundry facilities

great location, helpful staff, good gym, comfortable and clean.

bar area staff need some work took way to long for the drinks to come and anyone to wait on you

the gym was great , nice to have microwave on the floor.

we're a family with grown kids and everyone liked it

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

and also liked the fact that there were kitchen and laundry in the room

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

my sister and i could cook meals in a well stocked kitchen instead of needing to go to restaurants (we'd been

i love that they had a full gym which has everything you need and more

we were in town for a cheerleading competition at the convention center, our kids did not compete until very

machine on my floor was broken, they did not have a lot of tv channels, you have to pay to watch kids channels

staff that was at the front deck at 11:00pm she was not nice to my kids at all we needed a maintenence man to

we were in town for a cheerleading competition at the convention center, our kids did not compete until very

great location, gym.

the pool and hot tub , the laundry facilities, and rooftop patio were all great

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

helpful staff, guest laundry

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

there was a coin laundry so it was convenient to use

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

location, valet parking and the outdoor atrium. the attach bar was very cool.

close to the con center. good price. large rooms. good ac. staff very friendly great gym

room service provided

this is resolved and a new restaurant and pub is in i look forward to staying again but without room service or

good in restaurant was a little too different for the kids

at 6:40 we still didn't have breakfast so we called room service and

nice pool, good restaurant, walking distance to everything downtown.

the hotel bar was amazing and the employees were amazing

one of the main reasons why i booked that hotel was so my kids could swim

there is no mineral water available even in the minibar no regular laundry service although you can ask the

room service did not freshen up our room sat -monday

the spa king room was the best decision we ever made, due to going to lush and using a few bath bombs

the rooftop bar

the bloody mary bar and breakfast was outstanding

several times were turned down for towels because they admitted they didn t do laundry for several days

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

clean, quiet and the kids enjoyed the pool

only you guys can please fix my rate accordingly also i feel as thou because the fact no pool or gym there should

used the shuttle to get to the casino

dirty laundry left in room

cost for shuttle

and we did enjoy the pool

the ladies working the breakfast bar were excellent/super friendly

great location with a restaurant and bar on site. staff very friendly and helpful

our kids, my husband, and i enjoyed our stay at the omni

the lobby was beautifully decorated for xmas and the bar food was great

room service was fast!

did not know i needed to pay separate pet fee of $50

getting a aaa upgrade, to the cleaning staff offering me water on my way to the gym

laundry soap that is used to wash sheets and towels should be unscented

more laundry facilities

i wish i had time to use the pool and gym and the evening reception but we were running late

great reception with open bar and snacks and amazing made to order breakfast- restaurant and bar staff were

they never came to provide housekeeping (which isn't a huge deal, but with kids i would have loved a quick

there was no laundry service

the wifi and tvs work well

our only recommendation is to add a handicap bar at the bed

showers needed recaulking, hvac unit was loud, valet too expensive. carpets worn.

the fact that the bar closes a lil early

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

no too many options for f&b limited services for laundry

room service menu. worst czr salad i've had. so salty.

with four kids traveling, would not do a fairmont again until they change their

bar was great as well as breakfast

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

key room card maker, ice maker, laundry room, printer for receipt)

they left dirty laundry in a basket in the closet

traveled with my wife and kids and i had to work and the kids do virtual school first day we were there

left in breakfast hours waiting in line a lady talking to guy working by food called up all her kids to get last

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

has a laundry facility

room service at all (forgotten

sadly i slept in too late for breakfast and never had time to get in the pool

i also used the free laundry facility which was very handy and a nice perk

operated laundry facilities, but there was no place in the hotel that could provide any quarters for the

request for room service

disappointed in the wifi not being free is such an expensive hotel

room service

housekeeping did not clean the room - left trash and dirty laundry

no plastic bags for laundry

asked for laundry service on saturday evening and i dropped my stuff at the front desk

loved that there was a gym/fitness center! location was great!!

i was right next to the ice maker, elevator and the gym, and the view was terrible

i wish i had stayed longer so i could've had a chance to use the gym but it looked well equipped

very clean , excellent wifi

also as a bonvoy member i felt i should have been with the protected wifi service

breakfast was not as great as i expected and they ran out of the muffins i had wanted

breakfast could use some improvement, but it was ok

services. no laundry. amenities. parking

website says there's laundry facilities in there or not

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

location, views of river, gym, good breakfast.

the place has been beautifully renovated and the complimentary breakfast is delicious: croissants, pastries,

staff was on site early each morning to lay out breakfast

this more a dorm room experience, not something i was looking for when i am out with kids

excellent bicycle parking facilities

location was great, parking available on the street right outside

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

bar was downstairs pool was also in the same building the room was spacious and the view was

room service lady literally entered our room and woke us up at 9am

the pool stays open late so the kids loved that

i didn t realize and got stuck staying there with 100s of kids who kept pushing all the elevator buttons

parking was ample and it was nice and quiet

the staff, the hot breakfast, the quiet atmosphere, did i mention the staff?

breakfast was great and centrally located. loved the natural light and the decor/color combo

breakfast during covid was good.

clean friendly place to stay the king suite was excellent breakfast assume and the jacuzzi

was hot, wifi decent, bed and pillows comfortable, and tv worked fine

location, cleanliness, bob's donuts, pet friendly,, sitting chair instead of just a desk chair

i had to do some laundry and the machines did not clean the clothes well at all.

maybe an option for a bar fridge would be good but we did bring our own cooler

wifi doesn t work if you are using for business

we requested early check in and our room was pristine

had to call every day to get room service and new lenins

room was 116 directly across from the laundry room and staff cleaning facilities

hotel was fancy, it had a fancy feel and look to it, plus they had a laundry area and an indoor pool which is

in laundry room had to stand out in weather for hours

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

i loved there was onsite laundry facility as well

or laundry bag

no laundry no goods staff no cleanliness

breakfast could had been bacon, cereal, bagels, and pancakes

all electrical sockets don t work no hot breakfast

they have smoking rooms, the price and the location.

any used laundry had to be thrown down the laundry shoot by us

was located across from the laundry room

parking was tight because a getting a new coating on half

need to close all the way to block parking lot lights, make sure not spots on sheets and tv remote didn t

comfortable room,good breakfast

this was the end of our vacation, and reluctantly we had to do a small load of laundry

laundry

pool had long hours. laundry available. it was clean. staff were awesome!

kitchen staff were very accommodating as well

pool is a great size so kids could splash around and adults had space for quiet swimming in the

laundry room was one hour late opening one of the mornings i was there.

room was close by the laundry room, someone used the washer and dryer 5:30am, woke us up

clean good breakfast too

parking - no area for a trailer also there was some drug dealing going on in the parking lot.

liked the free breakfast, the pool ,the staff was very friendly, it was clean the rooms and comfortable

5 hr drive) to ask about an early check in and were told that a room would be ready as soon as we got there

however this parking lot area could use a repaving

there was ample parking, the breakfast seating area was a good size so that guests weren t forced to share

the gym was under construction, but we were unaware until we got there.

parking lot could have had better lighting.

nothing within walking distance, and no laundry room on premises.

just wish it would have a laundry room.

no laundry facility

did not have a laundry room and i needed a dryer

wifi was very unpredictable and the breakfast wasn't appealing at all

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

not having laundry facility

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

the hallways were littered with trash and piles of dirty laundry on our floor

wish i could park closer or maybe get to pick a parking spot

the gym

clean rooms, restaurant was excellent with great prices, and the gym was the best i have ever seen in a hotel

the fan that turned on in the pool, it froze us out of there!

the pool and the staff

location was perfect for where i had to go. breakfast was good.

booked a hotel with a pool on purpose so our kids could swim

once we did speak with her ( carmen) she did not care the fact we had several families with small kids checking

kids enjoyed the pool.

parking was great

wifi is strong

fitness room had a good amount of space and options available to workout

and attentive staff the 24/7 coffee bar the free breakfast the big comfy bed and comforter the pool

fitness center could have been a little more up to date but happy it was there

the fact that there was a laundry room for guests to use.

the location, quietness of the room, tv channels and services provided (breakfast, laundry).

nice big room with kitchen

liked having a small kitchen in the room, but maybe the hotel could rent or sell small pots and pans

good location. love having a kitchen. helpful staff. great price/value.

breakfast was very good. seating was spacious. good selection of food and seating.

arrived lat for breakfast so there was not much available

breakfast was decent. it had several options.

breakfast was good

the breakfast was not exactly what i would have loved

to pay to wash laundry

laundry facility came in handg

parking at night all spaces were full.

loved the pool and whirlpool!

parking, general service, quick house keeping service, good breakfast

but they could at least clean it literally takes a rag and some soap and throwing stuff in the laundry

the laundry is very affordable and there are alot of great restaurants nearby

laundry aide was appropriate location privacy provided wifi connection

doors and guest laundry room

laundry took four hours to clean and dry

amelia in laundry and the rest of the housekeeping staff were

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

a very good laundry room

plenty of towels, pillows, hot water, parking and amenities

friendliness of the staff. hot breakfast.