the staff, the hot breakfast, the quiet atmosphere, did i mention the staff?

staff was attentive. met all needs. breakfast was clean, simple, good.

always have a pleasant stay when i am there. breakfast selections are great.

breakfast during covid was good.

convenient for our travels. clean room, great gym facilities.

was hot, wifi decent, bed and pillows comfortable, and tv worked fine

location, cleanliness, bob's donuts, pet friendly,, sitting chair instead of just a desk chair

wifi was incredible, staff was so friendly, our room was clean and beds were so comfortable, the tv

pool was open very early so it gave my kids the opportunity for a morning swim before heading

the kitchen manager placed easter eggs throughout the back yard space

unfortunately during covid-19 no hot breakfast, and cafe and bar closed

the pool had to be shut down due to circumstances beyond the hotels control

we wish there was laundry facilities available for the guests.

location and wifi were fine

was safe, super affordable, and there was sufficient free parking

pet fee $10

the room was nice parking was ok

from guests and ice machine and laundry room, never cleaned my room the entire time there, bed was lumpy and

next door to commercial laundry machines that sounded like 757's taking off (room 126)

wifi, needs an upgrade

it would be better if all the guests with pets were put in rooms blocks away from other guests

the bumpy parking lot and minimal lighting on the driveway.

ice machine and laundry in dark corner on second floor . no in room coffee

breakfast was horrible

i didn t see any breakfast in the morning??

the bed was comfortable, the room was clean, parking was easy and convenient

parking lot was a bit tight-stairway yo second floor had large concrete pad at the bottom that was

laundry services were most appreciated

the pool was perfect

the breakfast was the best continental breakfast we have encountered in a long time

price a bit high. pool a bit too cold.

also the gym was perfect

there was no laundry facility, but that s about it.

had to ring the bell each time and no one was around, except once when i had to yell into the laundry where i

breakfast was good , front desk was very friendly and polite

the hot breakfast is great

parking lot needed to be resurfaced

wish there was more parking spaces.

the weather in february , but parking was plowed and well salted

breakfast was good. pet friendly.

breakfast is always good with new smoothies added

they were even able to accommodate me with an early check in and a late check out with absolutely no issue at

we arrived they said my room wasn't paid for and i was asked 3 times if i had a pet

musty smell in a non-smoking room. loud noises.

procedure was really simple spokennoise, and it was private, so pleasant, easy to get in-n-out of parking

there was easy entrance and parking right in front of our room

hotel was amazingly great and helped me and my family and my pet have a safe place to go when we were

due to covid the gym and the pool was closed.

to use pool with our kids but had to leave due to numerous african american young teenagers playing football,

bed was very comfortable and when the kids were done playing hockey in the hallway, the room was very quiet

) kids we’re running up and down the halls at 1:30 am (yes not hotel related but maybe staff could

a separate kitchenette area. microwave and mini fridge in the room

and a laundry facility

staff was great, room had all amenities needed, laundry room available with cc reader- overall, good stay

free laundry bag in room

elevators a d laundry facilities could use upgrade.

for your wealthy businessman traveling type but a low key quiet nice place for a stay and do some laundry and

breakfast was great

outside appearance was a little rough some trash in the parking lot, bushes and the entrance was dirty

breakfast meat option.

the stay, room was nice and spacious, area was quiet, didn't have any issues with wifi or anything

getting in and out if the parking lot was a bit of a challenge.

10 pm closing of pool and gym

wifi system was down so that the receptionists could not relocate my reservation information, could

lack of parking

the kids love the pool and they like making their own waffles in the morning and love the breakfast

gym tv not working. have fans on cardio machines.

room was large and we had access to laundry

around the pictures the chipped paint slowest elevator i have ever been in you have to pay for laundry no extra

looked like a homeless person had a makeshift bed in the third floor laundry room

laundry only on 3rd floor

the staff was folding laundry in the lobby

the guest laundry came in handy as well

did not find enough time to visit the pool and gym but kids were seen happily enjoying it

and the wifi was provided but was too slow to even use

unsupervised kids in pool acting foolish.

unsupervised kids in pool acting foolish.

laundry room was rundown

love the setup of the rooms the kitchenette is great nice to have a full size fridge the laundry room is nice

did not understand if we were responsible for stripping our bedding and bringing all laundry down the hall

there appears to be a laundry room right in the front and there were dirty cloths every where

laundry facilities

the coffee bar and snack/restaurant were closed

pool not open and no breakfast bar due to covid-19

picked this place so my kids could swim but weren’t able to

one bar of soap for our two day stay; staff was very courteous in giving us extra soap

and room service knocked on my door three times before it was time to check out, so much for sleeping

that there was anything that i would have negative to say and i would have liked to get into the pool and the

am i baby wanted to swim in the morning in the pool was out of service

pool closed too early

breakfast wasn't the best but it wasn't terrible need alittle more variety with the hot food

it allows pet too. just all in all nice place.

no breakfast ike laundry room.

the rear parking lot is a mess the driveway you go up a little hill to could ve been cleaner

parking close to room

that was not a lot of handicap parking spaces

very pet friendly

they even have guest laundry

and the shower worked well; there was even a microwave and minifridge in the room and guest laundry facilities

hotel accepted pets

good parking for tractor trailers quite

location was ideal, pet friendly and great staff

must of been a laundry room above us because you could hear the washing machines chug chug chugging

continental breakfast, workout and laundry rooms are an added plus

laundry out of service

the $35 pet fee. way too much $ especially for not being a 5 star hotel.

is pet friendly and allows smoking

i did not use the pool but did walk around looking at everything

was very clean and modern, pool was awesome, breakfast was the best we have had in a long while

loved the breakfast. the room was clean and the beds are comfy!

easy to find, well maintained, parking lot was recently done

everything was great and the breakfast was very kid friendly!

we were able to do our laundry without disturbing any other rooms nearby

cleaning of the rooms, tv not working especially when you have kids and one room the phone didn't work

the service, cleanliness, pool, and breakfast. everything really.

nothing was said about it being pet friendly, some odors and dog crying in room across the hall.

the breakfast room offerings were much better than many others i have experienced

amenities were enjoyable: fire pit patio with waterfall, exercise room, laundry room, cocktail lounge, pool,

the location, amenities, food, availability, and parking.

clean and comfort . close to mall and breakfast was great. pool was cold

pool was smaller than it looked, but not many people utilized it

laura who works at the bar and amanda who works at the front desk are so awesome

bathroom was filthy, bed sheets were not changed, dirty laundry in our room

laundry only had a washer and dryer took 3 hours to dry one load of clothes there should be more

the dryer in the laundry room took almost three hours to dry a small load

wifi was slow and spotty

not their fault, but maybe a pet safe spray is needed

location is great, plenty of parking. had what i needed given i was not there for long periods

comfortable bed , nice breakfast , and convenient bar / restaurant facility ,staff was

we enjoyed the bar inside the hotel for a nightcap.

the breakfast was good

sports bar was great and property is very close (walking distance) to major retailers (giant eagle) and

pool hours need to be extended later at night.

the pool was cold

also, the parking lot was full of potholes

staff, the breakfast, parking, wi-fi all good

didn't use business center but was happy that the pool was open and nice and clean

smelled like marijuana whole time so obviously nothing is enforced about drugs, there's only laundry and vending

staff was very loud at 11pm we were right next to the laundry room and snacks machine

were clean staff was very friendly and polite let us check in an hour early free breakfast and wifi lady at the

wifi was spotty

i don't get reception for my phone on third floor and the wifi is not strong.

great bed with lots of pillows. :) liked the kitchenette. super clean room/bath.

there was also some nice amenities including the complimentary breakfast and the gym (which was well equipped

breakfast was really good too

breakfast was changed due to covid-19,while i understand why it still sucked.

it's also close to oakmont bakery (the best breakfast in western pa

our room was next to your laundry room . did not get any sleep./

stairway carpet looks like it hasn't been vacuumed in years, laundry room was

quarters for the guest coin laundry were not available, either at the front desk nor from the change machine

breakfast was great including the lady making it

building 8 where my room was, felt unsafe next to the symposium and tucked back from the lighted parking lot

i think it may have been from laundry detergent/fabric softener used

i was none the less glad they had a laundry

the call came in from hilton, the front desk manager gave us no issue with moving us across the parking lot to

breakfast was awesome and the location was perfect

breakfast was a typical continental style meal

i had selected this for me and my kids to have a retreat for the weekend but even a 4 year old was disappointed

pam what clean love the pool and fitness center

not like the breakfast at all

the pool and friendly staff

i wasn't informed that the pool area was closed.

restaurants downstairs and crosswalk access to la fitness gym was a huge plus

of the carpet cleaner in the room, lack of healthy foods in the store, not many keto breakfast

go to city kitchen right there

the big island, kitchen everything.

my kids enjoyed the facilities as well

live music in restaurant and bar every night

angel at the bar was so sweet and nice and made the drinks really well and was a great addition to the amazing

the breakfast buffet hours. they could make it until 11am.

the gym was pretty well-equipped

wifi wasn't working for a day and the sheets were very dirty

we looked at the other towels thinking this had to have got tossed in the wrong pile in the laundry or something

fireplaces throughout, including in our room was a great way to take the edge off the january

wifi didn t work in room 1301 but they did give me a $20 discount because of this

lighting in parking lot

parking is a bit confusing if there s an event going on but we always found a spot

gym, good features in the room for using electronic devices, preparing or storing food, laundry on premises

laundry room, small shop with food, snacks, drinks and toothpaste etc

could you put a laundry on another floor

they need new laundry equipment.

was not working in the gym, there were no towels

very clean and a nice breakfast.

breakfast service could have run 30 min longer for late sleepers.

the continental breakfast was well maintained

clean, modern, wonderful beds, free delicious breakfast. wonderful staff.

some of the rooms were not updated yet and we noticed old materials piled in the corner of the parking lot

wifi was availavlw, but it was not secure

accused me of smoking in the room when i never did

it was quiet and my kids were able to go between 3 rooms

ease of parking rare in the city

it was quiet and my kids were able to go between 3 rooms

the website only says the laundry facilities, gym and pool are closed until further notice

no pool, no gym, no laundry, even the

newly renovated , self laundry

laundry facility was broken

quite a few things broken in rooms, laundry, ice

they had given us a bar of soap for the shower and provided spoons or stir sticks for the coffee

we checked in no one told us there would be no room service

room service was also provided in to-go packaging

hotel is beautiful but needs a better room service options for food menu also the drinks at the bar were very

they rolled our room service in on a table, like in the movies, instead of handing you a dish at the door like

once we did speak with her ( carmen) she did not care the fact we had several families with small kids checking

the first room i was in was smelly and the gym facilities were very average

the breakfast was delicious

breakfast lacked a bit

hot tub:( pool was a little on the small side although it did work for all 9 of the kids traveling with us so

they also had a game room, laundry room and vending machines, which was cool and

people,complete services like an exercise room, office printer, indoor and outdoor pool, laundry, good breakfast

lots of things out of order, ie no detergent for laundry, no quarters available for washer & dryer, internet

the outdoor pool was in poor condition and is awkwardly imposed in the parking lot outside

the pool was closed

self laundry was a big plus for us since we are travelling

needed to do some laundry

shuttle service

the apology breakfast voucher that was slid under our door was only for 2 guests so my kids had breakfast

walking distance to shopping center. shuttle available. design is very nice

pet friendly. had little gifts for pets

its nice that the restaurant and bar is open for takeout

only issue i encountered was connecting to wifi.

this time i asked for early check in and late check out

this time i asked for early check in and late check out

to our venue, ample parking, great breakfast options, clean room, quiet, endless hot water, soap/shampoo/lotion

the wifi was difficult to connect to

staff very helpful, always smiling, the pool was fun for kids

and attentive staff the 24/7 coffee bar the free breakfast the big comfy bed and comforter the pool

breakfast was alright

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

hotel lobby is very nice too plus free wifi and good free breakfast

well the breakfast so basic

my kids love the free suckers at the front desk

those kids ran up and down the halls all hours of the night,even after several quests complained

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

food was excellent , laundry on site and they even gave me detergent

we loved all the amenities, the bar, breakfast, gym, laundry room

i could hear the laundry room in the evening

is an extended stay hotel with separate living and sleeping, kitchen and work areas

large laundry room and full kitchen to make a light dinner

clean and modern facilities, the gym, swimming pool and office areas

included good breakfast

wifi was very poor

the gym and the room!

free breakfast is on the website, but you must purchase it

super clean, easy in and out of the parking lot, friendly staff

breakfast was delicious and a great value for hotel guests.

i made use of the gym room i was very happy there was one

the restaurant had great food and appreciated the discount but i thought breakfast was included?

didn't like that there was no laundry or available exercise facility at this location

shuttle bus driver is the best

conveniently located and pet friendly.

they had a shuttle and recommended a few places to to for dinner

breakfast options were great

there is a rooftop bar where you can drink ud83cudf78 and overlook the whole city there's an outside area on

appreciate everyone making me feel welcome and dave and the bar staff were all awesome

they gym was a little small but clean and functional.

that there was an option to accommodate two kids - the bunk beds

nice location & the roof top bar was so convenient

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

has a laundry facility

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

one poor kitchen lady is all i saw trying to keep up with the amount of people coming in to eat

breakfast was good. room was very nice

there were snacks available at all times and all you would need for a healthy breakfast

stayed here with my family (my wife, my kids: 11 years old daughter and 7 years old son) as a stop point when

staff was on site early each morning to lay out breakfast

phenomenal breakfast

stayed here with my family (my wife, my kids: 11 years old daughter and 7 years old son) as a stop point when

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

and also liked the fact that there were kitchen and laundry in the room

it was also great to have our own kitchen and have plenty of space to spread out

let me have a late check out

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

it was also nice having a full kitchen

breakfast only from 7-9, some of us are not there for work and have kids that sleep later

size of room with kitchen. public parking right next to hotel entrance.

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

had an issue with guest laundry

has laundry too for long trips

went for a swim on new years, had an amazing breakfast, enjoyed the free parking, and it had an ev charger for

no laundry facilities

decor, lobby bar view

i am an executive director of a non profit mission organization but i smile and my kids do too

the gym was great , nice to have microwave on the floor.

bar area staff need some work took way to long for the drinks to come and anyone to wait on you

was included with price but didn't say it did not include room service needed to be more

location early check in free upgrade to queen suite restaraunt on site friendly staff

thanks to covid the pool was still closed but there were things to do downtown

were 4 kids running around playing tag in the lobby when we checked in at ~10pm

son and i stay in a lot of hotels and double tree by far had the best breakfast out of all of them

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

there was a coin laundry so it was convenient to use

the pool and hot tub , the laundry facilities, and rooftop patio were all great

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

helpful staff, guest laundry

thought the gym area was clean and had plenty of good options for working out

didn't know it was pet friendly .. sorry not an animal fan ...

there was no room service, no housekeeping, no shuttle, no gym

seems they forgot to tell us they suspended daily room service

i wish i would have taken advantage of the 24 hour room service

there is no mineral water available even in the minibar no regular laundry service although you can ask the

that room service or restaurant could've accommodated past 11p for basic snacks/desserts

the rooftop bar

i expected so much more for the price i paid, i took my wife for a night away from the kids and this was not

dining onsite was fantastic and the rooftop bar was fun and unique

staff checked us in and made sure to acknowledge my 6 year old daughter and got her a kids pack of crayons and

no room service

comfy queen bed and great city views welll equiped gym

for example, they had the specific pillow and a gym bag in my room when i arrived

the door attendants, parking attendants, the desk clerks, the bellmen, the housekeeping staff, room service

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

room and gym

this is resolved and a new restaurant and pub is in i look forward to staying again but without room service or

good location, nice gym

welcoming fireplace in lobby

there was no laundry service

my kids were able to get their wiggles out and i was able to stretch well after our travels

00 dollar transactions plus an 80 dollar pet fee

not really in the mood of calling the room service while already in the shower

the location, the friendliness of the staff, the cleanliness, and the in-room gym equipment, all warrant my

laundry soap that is used to wash sheets and towels should be unscented

more laundry facilities

i wish i had time to use the pool and gym and the evening reception but we were running late

coming back after the baseball game and kitchen was closed

location and it had a pool for the kids and free breakfast.

laundry available

trashcans overflowing, dirty laundry in the hall for day

wifi signal in our room didn t keep hot breakfast available until end of provided time window

could not use wifi even with password that was

room had a microwave and fridge and the wifi was good

breakfast was great, location is a great location for walking to restaurants and bars, easy access

good breakfast choices. very nice staff.

breakfast was available every morning and there was gym that's open 24 hours

very clean , excellent wifi

also as a bonvoy member i felt i should have been with the protected wifi service

ultra critical and very petty .... bit better wifi.... however never in the room out exploring:)

the best breakfast

shuttle service was excellent, we used it to go back and forth to the baseball game

the hotel also offers a free shuttle to visit places in that part of pittsburgh

for breakfast you put your order in for any item on their list

no too many options for f&b limited services for laundry

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

we understood with the pandemic that they were not doing room service, but we were upset when we brought our

room service from fl2 restaurant was beyond great

room service on the second day dropped the ball

i also used the free laundry facility which was very handy and a nice perk

operated laundry facilities, but there was no place in the hotel that could provide any quarters for the

we traveled from san fransisco and arrived super early

drunk hotel guests, dirt on the 'new' bar of soap

when i called and told the girl at the desk that there is no way two kids can sleep on that, her response was

several times were turned down for towels because they admitted they didn t do laundry for several days

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

clean room, pleasant service, nice breakfast.

the kids in particular liked the

breakfast was just so-so, but not bad

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

pool, hot tub, gym, vending, refrigerator, plugs for charging

pool was cold.

location, we loved the bar and staff and the rooms were clean

i would like if the restaurant had a kids menu.

dirty laundry left in room

not having hot breakfast option like normal.

the free breakfast and wifi are great

my room was obviously near the restaurant kitchen vent because my room smelled of cooking meat

and we did enjoy the pool

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

services. no laundry. amenities. parking

website says there's laundry facilities in there or not

re right to close the bar and restaurant during covid, of course

asked for laundry service on saturday evening and i dropped my stuff at the front desk

housekeeping did not clean the room - left trash and dirty laundry

no plastic bags for laundry

the breakfast was overcrowded and too small the staff was trying hard but still couldn't keep up

walking distance to heinz field and rivers casino

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

they left dirty laundry in a basket in the closet

key room card maker, ice maker, laundry room, printer for receipt)

location to pnc park...kitchen with stove top and fridge was great to have.

the whole experience was fantastic,room, facility, breakfast.

good location, nice room, good gym

didn t bother complaining, as my in-laws had complained to the management about the noise from kids running

breakfast choices seemed limited.

good breakfast, nice room

breakfast was the best we have had at any hotel

great breakfast, especially the fresh pancake maker

the pool area and the breakfast was good.

everything from our room, to the breakfast, to the amazing staff!

the breakfasts were very good

the room was spacious and comfortable, the breakfast was great, staff was super

free laundry services

is convenient that there are laundry capabilities and a small gym

loved the free laundry

they have a free laundry service!

had a gym and free laundry

the pillows were too flat & the wifi wasn't great

the pool was nice for the kids

we love the central location to our family and the pool. breakfast delish

we didn't get to try the pool as there were families with kids (baseball) and the ability to use it was limited

indoor pool was closed the heater seemed to run constantly shower water could have been a bit