laundry room doors were left lying open which was a bit unsightly

noise in my room was loud at all hours must have been a laundry room next door or underneath

laundry cart (full of used sheets) was left outside our room for the duration of our stay

laundry scattered around corridors

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

it is next to the laundry room & lift

bedroom very clean. spacious. staff friendly. good parking facilities.

the spa is an amazing experience

room was very noisy, adjoined to the laundry room!!

air conditioning, washing machine/laundry rooms

constant overnight noise from some sort of heating/ventilation system in a laundry room.

hotel but noise level from laundry room (2 doors up) spoiled stay

backed on to laundry room which was a bit noisy, but fine after 9pm

nice room with brilliant sea view. excellent gym and swimming pool. helpful staff.

parking was a bit difficult but it didn t spoil our stay

both breakfast and dinner were of a very high standard and again the staff were extremely friendly

great for kids

the staff were so attentive and room service was prompt and food was as described and so tasty

the three colouring welcome packs were a nice touch for the kids

the wifi was a little 'hit and miss'.

excellent scott s bar and restaurant on site, but be sure to book as its very popular

the three colouring welcome packs were a nice touch for the kids

location to the golf courses we played

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

staff, dog friendly, contemporary room, vintage golf club and golf hole prints on the walls, good

we missed breakfast but the gentleman on reception offered to go into the kitchen and get us something before

loved this hotel , the staff wear absolutely amazing,the advertised as being pet friendly and they were all that

excellent for pet lovers, dogs well catered for

a pet owner i really appreciated that hotel offered me room on the ground floor with private access

couldn t find the wifi code

was friendly, room was exceptional, bar was great and dinner and breakfast were outstanding

safety catch on one of the windows which could be opened fully and could be dangerous for young kids

fabulous scottish breakfast

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

parking was right outside the lodge

break, lovely location, friendly service and delicious scottish breakfast

breakfast was served promptly and exactly what we pre-ordered

there was a good choice for breakfast - cereals, continental, toast

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

the laundry service is reasonable so don t overpack

plenty of parking space at the hotel

great wifi meant working remotely was feasible around my trip.

definitely require overhaul although clean and comfortable definitely very tired got to mention wifi not consistent

exceptional food both at dinner and also breakfast

ambience to hotel lovely position and bar and lounge area very good - staff extremely attentive also the bathroom

spacious room very comfortable lovely free standing bath

they also have an excellent spa at the hotel which we d highly recommend

from the spa services hotel room and of course the staff are a real asset to the overall experience

the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

had room service food which was very good.

easy parking next kilmarnock fc

breakfast service by the lady was exceptional

the charges for room service

thought they had a gym but it s down the road in a separate centre

dirty laundry left in room and carpet not hoovered

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

laundry all over the floors for hours throughout the day

the lack of wifi in the majority of the hotel is a problem

the room had a separate living room area which would be great if you had kids with you

good breakfast

dinner and breakfast

when we arrived we asked if it was possible for a late check out and after checking they said it should be fine

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

paper thin walls , no facility to change money, no lift no laundry facilities

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

food was wonderful dinner and breakfast

breakfast was super

slightly bigger car parking facilities

everything stayed before receptionist is so helpful plenty free parking

in the bar area we seen cobwebs which kinda put me off sitting there

room was spacious and well presented with good wifi connection

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

had a set of bunk beds shoved in our room which made the room a little claustrophobic and no room service was

accommodating with early check in special circumstances and excellent breakfast included in the price

wifi was available in our room but this didn't work

wifi available but signal not reaching rhe rooms

good location, safe parking for motorcycle, good breakfast , very clean

pet was made very welcome and his special routine as a diabetic dog was respected

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

staff took care of some laundry for us which was helpful

the only aspect we didn't like was the laundry piles near the lift.

laundry in corridors from cleaning rooms

maybe as it was the open golf weekend at troon the prices were a lot higher than any other

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

so you can park outside the guest house you are given a parking permit too

was lovely and warm on arrival free parking outside not far to the beach or shops also goin back in august again

location good for beach kids park shops.all in walking just.up nextstreet

the wifi was working fine for the first few days but then there were some problems with it.

laundry service timing is vague and uncertain. makes planning for laundry tricky

there is loads of parking and the gardens are immaculately kept

breakfast was ok, , fried eggs were full of grease and tasted bad, and the porridge was made with

staff were very helpful , excellent service , the restaurant serves fabulous food , safe secure parking for our

room service breakfast a lovely treat, will certainly return

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

laundry service. shower. cleaning

they are an eco-friendly hotel with lots to offer such as a gym, spa facilities, dining area and bar open 24/

there were four of us (2 adults & 2 kids ) and the room was more than big enough for us

the pool was great for the kids

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

short changed even though we had booked several months in advance for a 3 night stay, 26 bags of laundry in

spacious room for a family which we accessed outside the hotel near the laundry area

was excellent and the room was spacious with a nice power shower and a really comfy bed and goid parking

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning

easy check in , great parking (my van just fitted under the 9 foot restriction) but parking at front as well

were ok, could do with a little tlc in areas, we paid for early check in to get ready for a wedding and this

wifi wasn t great reception in the room and the extension didn t have connection at all.

we went out to do our laundry and the dryer failed to work

breakfast and dinner very tasty and nice table in bar lounge next to dining room as were with our dog

friendly staff, plenty of parking, excellent restaurant, in walking distance from town center

very grand and almost like staying in a castle. onsite parking was a welcomed bonus.

room service was really good

breakfast was great both mornings, sauna, steam room and pool were fantastic

seamed to wait a while for drinks at the bar even when it was quiet breakfast could have been warmer seemed very

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest focused

the hotel was excellent very updated and clean and brilliant for kids

bed was comfy breakfast was so tasteful

a few too many stairs to carry the luggage. parking around dinner was very cramped.

cosy ,beautiful breakfast

excellent breakfast choice with high quality items nicely cooked and presented

great choices for breakfast

staff was freindly snd helpful breakfast lovely had a dinner in resturant to which was

nice diner and breakfast staff are all very

quiet area easy to find with plenty of parking

excellent breakfast and service. friendly staff. thoroughly enjoyable short stay.

staff very friendly. room very comfortable. good parking.

within minutes of our arrival we were all chatting in the bar with some friendly locals

wifi working in studio room water only tepid on arrival in shower shower would not turn off fully,

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we

wifi in annex rooms (we had two)

breakfast warm welcoming friendly staff reception area, bar and restaurant beautifully

the only car parking available was in the overflow car park as the former parking area adjacent to the hotel

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

room was amazing,comfy bed,excellent room service

great breakfast and evening meal, lovely staff and comfortable rooms.

wifi strength could be better

the bar and hospitality. and they were great with our dog .and things to do .

music from bar was loud in the bedroom until it stopped at midnight

tea making facilities in the room, bar downstairs

very cosy and well presented bar area, dog friendly with dog treats

the bar was well stocked

food, comfy bed, clean and tidy helpful staff, fast wifi, food a little pricy, but room rate

as i had help up and down stairs but would ve been a struggle if i hadve been alone with the kids

a mini-fridge in the room would be great to keep a cool drink, especially when traveling with kids

clean spacious rooms with excellent dinning facilities or room service

i didn't want a cooked meal so i had room service of a sandwich and chips and they were presented lovely, not

vsutiful room, lovely spa and facilities and excellent choice of breakfast- would strongly recommend staying

the parking facilities are to the rear of the hotel which was a relief for us with the motorbikes, and

the walk to the spa through the hotel and was far too busy at night.

beds were extra comfy, rooms were very spacious, staff were friendly and the breakfast room service was amazing

excellent gym and swimming pool

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

the bar also has a great range of drinks and the cocktails were lovely

great service in the orry bar where we could take our dog.

the hotel was very comfortable, parking was a breeze, the restaurant and bar were great with a good selection

we liked the laundry service

some sort of kids convention knocking on doors when trying to sleep

2 bedrooms. one for adults and the other for kids. plus there was 2 toilets

everything bar the roam noise

m).

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

room itself- ground floor opposite the laundry room

walk to the airport for an early check in

to do with the hotel but other guests making loud noises in the early hours, kids shouting

fantastic property.. value for money. ample of free parking available at hotel

regards to the breakfast, i slept well past those hours but i must say the evening meal i had for room service

clean and comfortable. really nice bar and restaurant. great breakfast. friendly team

the breakfast is excellent, nice rooms and kind staff. it's really helpful to have parking.

room was spotless had everytjing i needed. spa bath with tv was excellent.

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

also, whilst the car park is extremely big, there are 4 disabled parking spaces

that there was no food available between breakfast and dinner and the pool not being open

not nice for my kids to listen to

a bit cold in the bar area

more info in the rooms regarding menu / room service / how to access wifi

wonderful room, fantastic spa and gym, restaurant is great.

wifi was intermittent and slow. tv system was tempremental.

more info in the rooms regarding menu / room service / how to access wifi

the service, the food, the extra comfortable bed. the spa everything:)

didn't get any cutlery with our room service food but because of the food we ordered we managed

the highlight was definitely the spa it was clean, relaxing, and very well-maintained

lovely swimming pool

big spacious rooms, access to gym and pool. bar open till later

down for breakfast on the first morning at 10ish was a disappointment

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

very accommodating for our pet beagle building in a superb location.

selected this castle hotel because the kids really wanted to stay in a castle

wifi was very slow and traffic from the main road could be a problem

staff, food was amazing, just a few minor things we had no slippers or robes in our room nor any wifi

) large tv, plenty of storage space if you need it, free wifi and a relaxing yet powerful shower

didn't work in our room *the roaming broadband on my phone was faster & more reliable than the wifi

the parking is available at the property which is very helpful

small desk was handy and the wifi worked great in our room

big parking lot, price is good. bath room is quite new.

the staff were amazing. high standard of breakfast and rooms.

overall a very great overnight stay with the kids, thanks

only problem we found was that the wifi signal in our room(room38) was terrible

overall a very great overnight stay with the kids, thanks

the hotel was lovely and breakfast was amazing.

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

large comfy bed. free wifi. good view.

view, room temperature perfect, delicious tunnocks caramel wafer, nice touch ud83eudd70, room service collection

minute booking, early check in

from more vegetarian options, a better selection of cheeses, and perhaps some pancakes for the kids

great to find laundry facilities

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

laundry facility was a plus, and moderately priced

shower ran hot then cold. room next to laundry so smell in hall was not great.

early check in and free guest laundry albeit dryer needs an upgrade

it was far away from a lot of laundry service places.

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

wifi excellent

pet friendly, pets welcome to dine with you, pets welcome in roof top bar

beds sagged a bit in the middle. no blow dryer or laundry services.

better to have laundry

cleaners carried dirty laundry through the eating area

offers a series of games for kids in the lobby

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for

wifi in room was a bit variable

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out

early check in and also early into breakfast as well

the wifi was open network rather than password, which was not safe enough to use with my work laptop so

had emailed in advance about early check in and was told to ask on day of arrival

no laundry service.

kids menu was perfect for my son though at a decent price

staff very welcoming and took time to locate marriott rewards which enabled us to get an early check in

hotel breakfast

gave us a complimentary cake platter and put petals on the bed for mine and my girlfriends anniversary

parking validation was easy. short drive to restaurants and laundry facilities.

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

wifi worked after 4 hours be never reconnected after i re-entered the building.

great rate, clean, easy parking. perfect for my business stay.

easy location, free parking with clear instructions, easy check-in and friendly staff

the laundry machine noise at night in the 3rd floor

i asked about laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

our room was above kitchen and laundry

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

wifi could have been a quicker. found it very slow

very nice breakfast was fantastic, staff very helpful would definately use again if the wifi

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

the laundry room music and construction below was very loud and annoying

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

basement floor near laundry room

bedroom was in the dungeons, walked past the laundry room,

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

have been nice if public computers for the internet and laundry facilities had been available

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

radiator turned on, but turned off by room service the next day, so came back to a cold room again

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

rooms were great and staff were lovely, only thing i would have to say that s negative is the pool opening at

pool,spar and gym

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the trip was ruined by a 100 laundry bill for one bag of laundry

hot chocolate, pizza & cookies on arrival in the foyer which the kids loved

wide ranging choice and everything was well cooked room service was excellent and we never waited too long for

whole place is amazing is are first stay in the hotel and it was incredibly nice experience and pet friendly,

restaurant, etc) due to how busy we were with wedding, but everything we did experience (suite, room service,

pet friendly

gym is lacking in equipment but ok

rowing machine broken in gym.

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

towels and also a hairdryer, in room kettle with tea, coffee, access to restaurant menus and also room service

excellent buffet and breakfast

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

the bar had good option of drink available

swimming pool was great for the kids and if i stayed longer i would of used the massage

noisy next to the kitchen

beautiful room lovely breakfast and friendly staff x

the breakfast menu

plenty of plug outlets, and good quality wifi

good wifi. a bit too loud as the room was exactly under the kitchen. but otherwise all was fine