breakfast was good as well

the staff and management were very helpful and provided secure motorcycle parking off the street

parking

staff, parking and location

we rented the room with terrace which has a little kitchen inside, and have a nice view of the lake and volcanoes

place was large and the kitchen was well appointed

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

breakfast was a continental breakfast - which was just coffee, juice, two pats of butter and

we particularly liked the upper house rooms with your own pool area

breakfast could be enhanced and food menu changed from day to day.

if it's fully booked then residents of the hotel are not able to use its facilities (mainly the pool area, which

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

the pool was beautiful and really the only issue with the hotel is the very steep road up

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

the included breakfast was generous and delicious

on colder nights they turn on a fireplace

excellent wifi

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff

the pool was clean and enjoyable

included breakfast delicious

the road on one side is very loud with motorbikes, kids, shouting

well rated for kids

really clean, hot water, parking available, and there s a possibility to do laundry, which we used ;) it

another thing they offer is a laundry service (i didn't use it, so i actually don't know a lot about it) the

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

breakfast, lunch, dinner and laundry available

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

breakfast was good

the view from the balcony, breakfast included, the pool was nice

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

next to public parking so it could get noisy at times

it was also loud from the buses - the parking for buses is very near

the location was good. there was a game room with pool.

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our

parking available

there is a pool table, fuse ball and air hockey all free

too much noise from the parking lot that is in the back part of the hotel

we got our laundry done here with a 24-hour turnaround

have laundry services onsite

i felt safe using the parking as well

friendly staff, off street parking, clean rooms, hot water

location is close to where to take the boat. friendly staff. free parking.

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

everything! very clean, several activities within the hotel to do with kids.

maybe you could improve the gym

their pet policy is 1 dog however there were other guests that brought 2

breakfast could improve a little bit

location and breakfast

dirty, dark, far from the city center, and the wifi is incredibly unreliable

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

weren t told about the breakfast schedule and figured it was til 11

the breakfast included and that it is in a good location

the laundry service is very expensive, might be better to do it next

we had the best laundry service in 4 months travelling

they helped us with arranging shuttles and offered laundry service

someone to open the door everytime i wanted to leave and enter ( early mornings or night) and the wifi- at times

the owners were very friendly and allowed us an early check in as the room was ready

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

there is a pool right in the center and plenty of space to stretch your legs outside

wanted a value stay for 2 nights, away from the bar scene, with a pool and a kitchen

breakfast was filling and in a very nice courtyard had an entire room for myself with balcony the

the hostel is very quiet and has fast wifi

i like the location and the view. cheap laundry service.

nice swimming pool with slide, beautiful view from the terrace, very helpful staff, nice extras like table

the pool and slide were awesome. the restaurant had tasty food. the people were very friendly!

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

parking was unavailable during my stay

very friendly staff, helped with a very efficient taxi and laundry service

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

overcharged for a load of laundry ($17)

wifi was good enought to was videos, but not movies

wifi basically doesn't work in the rooms and only works in the hallways of the hotel

cheap laundry service, availability of travel services

the staff were very friendly and assisted with laundry and other documents that we needed printed

the laundry service was very reasonably priced

it offers laundry services and the stuff is friendly and smiling

the location is great, the laundry service was quick and clean, and the staff were friendly

they changed the wifi password for some reason while i was there

quick laundry service

laundry service

was very nice and helpful with any request from laundry service to transportation

laundry service was quick

laundry service was also quick and well

the breakfast was served rather late at 8 am and not before that

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included

breakfast is delicious

loud music at night from bar above

where else can you get a bed for 6$ with breakfast included

poor wifi

parking is available, wifi is very very spotty

the staff was helpful with setting up a jetski rental for myself to take my kids

the pool had great views of the lake

wifi didnt work

affordable laundry service

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

location,laundry

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

cheap and quick laundry service

the free wifi didn't work.

wifi is pretty bad, the curtains were not making the room dark enough to sleep well in the

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

the wifi works everywhere in the property

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

balcony room costs a little extra and just looks over a parking area

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a

liked the proximity of the main tourist attractions and early check in

wifi is good in my second floor room

in fact they forced us to use their laundry service - which was expensive

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

pool was very warm

laundry was unavailable for the week i was there

all offered activities were actually made, overpriced extras like laundry, can be very loud to sleep because of

got our laundry done here as well

great laundry service

laundry service would have made it complete and the music can be quite loud (although we liked the

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

no dinner, no laundry service, jacuzzi was out of service when we went

the pool was nice, everything was very clean

didn t know that the restaurant was only open for breakfast, and the bar was never open, and that was

beautiful pool with amazing lake views. extremely helpful staff.

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

wifi is spotty but this forced me to stay off electronics, which was my goal

and wifi also seemed to turn off

wish the restaurant was open earlier for breakfast and stayed open for dinner

don't speak english, little services offered after 5:00pm, wifi not very efficient in the rooms

lot of natural light, silence,comfortable bed, towels and strong wifi

for example the pool has a price to use

terrible wifi and cel service

wifi didn t work

wifi very unstable

no laundry facilities

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

the family dinners are a must :) laundry service is good and fast (external lady)

bar needs to keep more tanqueray gin on hand, but the staff is open to instruction related to how

well tequila at the bar made me sick one night, it was very bad tequila would recommend upgrading haha

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen has a refrigerator and a two burner stove top

nice furnished kitchen area with patio

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

enjoyed the sauna, hot tub and pool

the pool is beautiful

wifi was good throughout the hotel

fast same day laundry everything is good

the wifi capacity is not strong enough to stream the music for the bar and also be reliable for guests

oh and the wifi is great throughout

the bar is a steep stair climb from the water and there is no drink service in place for guests who are

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

good pool and access to the lake

excellent food. very nice outdoor pool. lovely paths down to the lake.

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

pool too cold to use, restaurant staff inattentive.

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

the kitchen is very dirty

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

the wifi didn't work at all while we were there

secondly there are ants in the room and bugs all over the kitchen and common area

i looked forward to coming home each night and relaxing in the pool and room

mine even had a fireplace which was a nice touch to a rainy evening one night

and the breakfast was sooo good

haha the breakfast each morning was phenomenal

the breakfast was delicious (please get the chilaquiles)

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

large room, good breakfast, reliable wifi, great lake view

wifi wasn't strong

i was to leave very early so they cooked my breakfast the night before to accommodate

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

although two people are doing their laundry in the lake, it is crystal clear water

they provide a large, shared kitchen with fridges where you can keep your leftovers

early check in

was served in the hotel but the kitchen was large and useful

beers expensive in the bar onsite

they also offer a laundry service in the little shop at the bottom

tienda next door does laundry

laundry service is good and very cheap

best view ever. super chilled rooftop terrasse. very cheep laundry

good laundry service available too

good value for breakfast

free breakfast was plain and it was deliciously filling

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

also the breakfast options were nice, though the service was slow

the breakfast that is included is great, especially omelette

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

they have a jacuzzi, offer laundry service and help you with tours

we also had laundry service done for a great price

too bad the rooftop is only used for hanging laundry as it has a great view

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

there is a laundry facilities, massage, salon, and tour companies very close

they have a restaurant lake front and they include the breakfast in there as well, super nice

breakfast was really delicious, it was a big pancake with fresh fruit. i like it

maybe it s cause i came during low season, but i wasn t really offered any breakfast options

is very good value for money, clean and nice rooms with great breakfast

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

was the cheapest accommodation in town and included a delicious breakfast

good breakfast of eggs, banana and pancakes

the free breakfast (eggs, pancakes and banana) was very yummy, and the coffee always hot and fresh

delicious and free breakfast

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

also the laundry service was nice because they don't use a drier but let it sundry :d

had my laundry done by the hotel, and they lost my pants

good, nice service, laundry

the location and the room anddd the laundry

you'll also get a good breakfast

very kind staff, great breakfast! absolutely worth the money :)

breakfast was very

breakfast is included, and the view from the terrace is incredible

breakfast, coffee, free water wifi worked - terrace has great view.

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

breakfast of pancakes and fruit and coffee was a nice way to start every day

nice breakfast, free purified water, great location

breakfast is simple but good: pancakes, fruit and coffee or tea

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

aircon and wifi worked perfectly

nice building. good parking.

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

the location was perfect and the breakfast was delicious

the restaurant and bar had lots of choices

others have mentioned, some of the rooms are situated near the bar area, so it can be very loud

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

bed is very uncomfortable and kitchen has limited use

the free breakfast was delicious every morning, and the beds were comfy (i stayed in a shared dorm but was

felt dirty and old, the place is pretty run down and there was almost nothing in the kitchen

com had laundry services listed in the facilities however when we asked one staff member they said there

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

the breakfast was amazing