fantastic (the car park at the spa looked busy, but it felt quiet inside) - loved the indoor pool, natural pool

the facilities, food, spa and grounds all

wifi was not working

also cost of breakfast on our last day was around 60 for two and we had very little

the kitchen table and high stools were not user friendly - esp for older folk

room was comfortable, it s proximity to both the kitchen below and the laundry room next door meant that it

jiggy but unless they were extremely in rhythm we think the hotel maybe does some of its own laundry and it was

was excellent from the greeting on arrival, the facilities, the cleanliness, the bedroom and the breakfast

we also enjoyed the spa facilities too

swimming pool and gym facility are a great plus too

to the welcome drink on arrival which wasn t mentioned on booking, and even a named, reserved parking spot

wifi ....

remarkable portions of delicious food (both evening meal and breakfast)

a warm friendly welcome, lovely stove to sit beside in the bar and fabulous food, the bed was enormous and so

asking for suggestions, i suggested that breakfast could start slightly earlier or as an alternative, an earlier

car parking behind the hotel was very convenient

had almost run out of toilet roll so put out the sign for room service

then the room phone didn t work so i had to all the main line in my phone to order room service

appreciated the daily room service

did not book breakfast as too pricey, should be included in the price of this room drinks in bar very expensive

location was poor right next to laundry room, with piles of washing to go past to get to room plus lot of noise

00 because of laundry/lorry problems

feel half-detached, wallpaper peeling off, and flimsy curtains that hang with as much dignity as laundry on a

outside our room was cluttered with laundry wagons

lift was used for both guests & laundry

room service was excellent. good menu delivered quickly at reasonable price. staff very helpful.

try the blues bar you may get a great night

comfortable bed, fabulous view. location was fab. free chocolate bar on arrival too!

elegant and cosy bar area

small gym modest breakfast

when we entered our room, it smelled strongly of dampness like old laundry that had been left wet for too

toilet facilities (both) out of order no toilets to use, when walking to room dirty laundry and empty bottles

i did ask if i need to pay for the laundry, as i'm sure that is outsourced

one was a double room and also room was supposed to be cleaned but someones dirty laundry was left in one of

really, however laundry carts and bags and dirty plates and glasses left in the corridor overnight is just a

unsure what, could have been plumbing, maintenance or laundry machines

view from windows was of fire escape and corrugated roof, which i assume was above the kitchen or laundry as it

the price of room service laundry was too high

a bit noisy in room 149 near laundry?

no food available to purchase in the evening - no bar meals or room service.

on staircase near room and dirty laundry lying in the corridor instead of being bagged or put into a trolley

noise from the laundry building(i think) below our room at night

room was cold and poor reception on the wifi for the tv.

lack of wifi in rooms to use tv

the bar and restaurant has a lovely buzz warm and inviting but not overly

and felt very safe it is a shame that the usually buzzing atmosphere was missing as the bar had to close but

was something on the phone in our room when used for room service it went over my fingers as hadn t been

lovely desk to work off, free internet wifi connection, and even a great massage chair

everything worked: flawless wifi, excellent showers, comfortable beds

wifi was very patchy but i was able to complete email messages.

i isaid no need she had to go to the laundry to get clean towels out of the tumble dryer on the monday evening

the measures to protect the envoironment: no need to laundry every day, waste paper in seperate bag

housekeeping is spotty, laundry service not as advertised

t appreciate used laundry left in sacks along the corridor sadly breakfast was appalling, the eggs were like

the location is perfect, it was our 15th wedding anniversary & we had wine, chocolates, swans & petals on our

on arrival - dirty laundry and cloths were on the floor by the lift on the first floor

room noisy ,next to laundry room & outside kitchen fan..

room was situated in an off shoot of main corridor next to laundry room not visually appealing access

were put in the montpelier building next door and we were unable to connect to the white hart wifi from

well stocked refreshment trays in kitchen and both

we loved the restaurant (the pickled sprout) where our evening meal was beautiful and the sky bar where breakfast

bar prices expensive though but olenty places nearby

room service was brilliant, the room itself was the king room with a king bed and balcony and it

sky bar was not as clean and in keeping with the rest of the hotel in particular the carpet immediately

wifi did not always work. breakfast could have healthier options.

the laundry was efficient but the hotel provided two different price lists without explanation

came out of room to find the cleaner had strewn all her full, heavy laundry bags across the bedroom doorway

our room appeared to be above the kitchen or laundry so could hear machinery operating below..

bar prices are highest we have ever paid , we had one drink only , if prices were more reasonable

spa is amazing, the monsoon showers in the spa and the rooms are amazing, to food is amazing too,

there was a constant banging of doors, especially from the laundry

room service was great & staff friendly & couldn t do enough for us

the hospitality bar and restaurant and lounge areas were relaxing

the hotel was spacious, very good bar and excellent dining room.

pet friendly

breakfast was very good, with plenty of different items. food delicious and cooked for oneself.

full english breakfast was marvellous - the preserves were particularly flavoursome, as was the succulent black

nb room service not usually available but provided to us in this occasion

bed was nice and soft, the breakfast was kingly, a fridge and a heater that actually works all night long,

clean and cosy, lovely breakfast served by lovey staff, great host giving such a scrumptious variety of breakfast

room was clean and well appointed the laundry was changed every day

it's boutique above a high end restaurant, bar

thing only - the wifi was a bit of pain to get on

like the charge for room service

we found out the pet surcharge was 50% of the room price upon leaving the hotel

five star hotels have room service and laundry service

the bathroom was immaculate with a spa bath and a push button controlled shower

house, the ambience, the garden, welcoming staff, car parking, meeting customer preferences

tv was too big for the room i had evening meal room service but had to juggle the furniture around to eat the

however we were unable to order room service snacks after 5 pm and the local pub didn t serve bar snacks or

first class hotel with excellent facilities including spa and golf course.

the golf course.

rude and drunk golfers in the bar area who had no regard for other guests.

the breakfast was excellent and again the staff were attentive

loved everything and have booked to go back in the summer taking the kids

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

beautiful location, room & breakfast (especially the location for breakfast)

spa facilities excellent

we were in a room in the bunker building which had its own parking area making unloading and loading of luggage

particularly good with the kids

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

gym is pretty bad, only 4 pieces of equipment, no cleaning facilities (i

lovely clean room and an excellent breakfast. pet friendly too!

easy access. good facilities. hearty breakfast. spa and a small gym on site.

location breakfast

lovely bar and staff

had breakfast and dinner - both superb and very tasty

breakfast and dinner were both excellent; staff were friendly and the room was spotless.

had difficulty getting onto the wifi

next time i shall plan my presence around the kitchen's opening hours - would be a pity to miss out on an

location, lovely room, nice bar and restaurant area, very good seasonal displays, lovely breakfast area, great

parking was advertised, there was not enough, so we had to park a little way away on the street,

pet friendly was a plus.

staff were so helpful and friendly - my phone charging plug decided it wouldn't work but a young bar man found