room was comfortable, it s proximity to both the kitchen below and the laundry room next door meant that it

jiggy but unless they were extremely in rhythm we think the hotel maybe does some of its own laundry and it was

great gym and pool

loved the quirky layout. enjoyed the gym and swim. breakfast v tasty. staff v friendly

the room was well appointed and i liked the roberts radio, free wifi, and the bed - i slept really well

my only small complaint that the wifi could be better...

unfortunately wifi was down, due to bt not the fault of hotel.

bedrooms, great dining room and bar areas

secure wifi for guests - and no mobile signal in room to allow me to tether my phone - which was an issue

we particularly appreciated the dedicated parking space and complimentary drink on arrival

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

great facilities including the gym

lovely room and good breakfast. good value.

spa facilities excellent

kids running down the hallway at 6:30am. floor 5, wasn’t impressed.

five star hotels have room service and laundry service

however we were unable to order room service snacks after 5 pm and the local pub didn t serve bar snacks or

bar closed a little early

no wifi password in your room

we opted for room service

breakfast was very good, with plenty of different items. food delicious and cooked for oneself.

the staff were so helpful and friendly and the breakfast was delicious

location close to town centre and motorway. friendly place. seamless wifi.

nothing really. couldn t log on to wifi

full english breakfast was marvellous - the preserves were particularly flavoursome, as was the succulent black

it is a pet hate and very common these days

pet friendly was a plus.

from kitchen extract in our room, we asked to be moved and were moved without fuss or

have arrived before 8pm and there was no warm water so we had to wait before kids could take a bath

room, friendly landlords, quick & easy check in, good waitresses & very friendly bar staff-always a smile from

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

great location, 5 minutes from m!. plenty of free parking. easy check in.

the spa doesn t have a pool.

room service took 2hrs, granted it was free of charge after error but still spoilt the stay- didn't

staff really helpful and allowed us a late check out at no extra charge

room service is available

room service was excellent. good menu delivered quickly at reasonable price. staff very helpful.

breakfast, hot and tasty food

gym was a bit cramped and would have benefited from a lick of paint!

there was a constant banging of doors, especially from the laundry

pet friendly

lovely stay, comfy bed, great view, the kids loved the bunk beds!!!

a well stocked bar and the beer was kept to the highest level

have liked a welcome pack in my room saying what facilities and room service were available

when we entered our room, it smelled strongly of dampness like old laundry that had been left wet for too

toilet facilities (both) out of order no toilets to use, when walking to room dirty laundry and empty bottles

i did ask if i need to pay for the laundry, as i'm sure that is outsourced

really, however laundry carts and bags and dirty plates and glasses left in the corridor overnight is just a

one was a double room and also room was supposed to be cleaned but someones dirty laundry was left in one of

00 because of laundry/lorry problems

location was poor right next to laundry room, with piles of washing to go past to get to room plus lot of noise

lift was used for both guests & laundry

out was at 11am, fantastic, thought i d have a lie in before i drove to devon, turns out the laundry cart

outside our room was cluttered with laundry wagons

noise from the laundry building(i think) below our room at night

on staircase near room and dirty laundry lying in the corridor instead of being bagged or put into a trolley

struggled to access the wifi in our room and didn't have time to check with hotel staff as had to leave to attend

had to request room service

about the miss understanding of free drinks for room service

the price of room service laundry was too high

view from windows was of fire escape and corrugated roof, which i assume was above the kitchen or laundry as it

a bit noisy in room 149 near laundry?

unsure what, could have been plumbing, maintenance or laundry machines

no food available to purchase in the evening - no bar meals or room service.

from 6pm to 12 am there was banging doors kids running back and forth

was no wifi at all

later that night ordered room service, the seafood sharing platter was amazing

rooms, very comfortable beds, able to get room service from the restaurant which was great

could not get wifi in the room

particularly loved the experience rooms where you could relax after a treatment and the infinity pool on the

easy parking and polite staff cleanliness good

no map for optimal use of facilities and expensive room service.

coffee at breakfast we were forgotten

had difficulty connecting to wifi kept disconnecting

came out of room to find the cleaner had strewn all her full, heavy laundry bags across the bedroom doorway

our room appeared to be above the kitchen or laundry so could hear machinery operating below..

the laundry was efficient but the hotel provided two different price lists without explanation

that the spa was closed wednesday

limited spa availability but we did book last minute.

unable to access wifi from my room - the only disappointment in my stay.

it s so relaxing in the bar area upstairs as well

room service is always a bonus

wifi was very patchy but i was able to complete email messages.

and felt very safe it is a shame that the usually buzzing atmosphere was missing as the bar had to close but

housekeeping is spotty, laundry service not as advertised

t appreciate used laundry left in sacks along the corridor sadly breakfast was appalling, the eggs were like

i isaid no need she had to go to the laundry to get clean towels out of the tumble dryer on the monday evening

the measures to protect the envoironment: no need to laundry every day, waste paper in seperate bag

breakfast was very nice room and bed comfortable lounges and bar were nice area to relax

room noisy ,next to laundry room & outside kitchen fan..

on arrival - dirty laundry and cloths were on the floor by the lift on the first floor

room was situated in an off shoot of main corridor next to laundry room not visually appealing access

tried to get room service and despite offering it, the night i was there it was not on offer

grubby carpet on 1st floor landing, probably due to kitchen staff movenents

room was clean and well appointed the laundry was changed every day

we had a few drinks later on in the night in the hotel and they were lovely but not only that the bar stays open

we found out the pet surcharge was 50% of the room price upon leaving the hotel

shortly after my husbands however it appeared that only one breakfast had been put through to the kitchen

thing only - the wifi was a bit of pain to get on

appreciated the daily room service

then the room phone didn t work so i had to all the main line in my phone to order room service

excellent rooms, great value, brilliant breakfast, courteous and helpful staff.

unfortunately the wifi was very poor in the room

easy parking round the back

dirty laundry also left in the room

50 from room service and told it would be 5 tray charge (delivery) so i said i d go to the

the function that we attended we returned to the hotel and went to the bar with a group of friends

room service options very poor

lounge to relax in away from the bar would be nice, to have coffee etc

the spa and pool were good also

setting, staff and comfort. pool was a real bonus

room service quick & efficient, food was lovely

drink on arrival, lovely little pack to take away with us containing water/apples & a snack bar - we will

breakfast was delicious

there was an extensive amount of laundry in a bay outside my window

a room which had all the dirty laundry stacked directly outside our window

first room was noisy as close to laundry room but moved to another quieter room with no problem the second room

the price, a small fridge in the room and access to laundry facilities would have been appreciated

staff, lovely easter theme for kids, everything was clean and tidy and well presented

priced for that too , all the onsite blocls kept clean and tidy and the areas kept nice also , parking right

for parking as when we returned from being out i had to park my car in the cafe car park as there was

were booking but i believed there would be tea and coffee etc available as we hadn t booked a pet camping pod

access wifi and didn't see the staff the whole time so couldn't ask about it

was disappointed we couldn t get a late check out with covid ect

couldn't get a scone in the afternoon as the kitchen was not able to cope

the breakfast was excellent with a really good choice with a buffet style selection as well a various

one of the mornings at breakfast we had two salt pots and no pepper

will be improved once the new spa is completed, hopefully this will include a gym

spa is excellent we spent two full days in there and could have stayed for a week, but if i was

great staff who gave their time generously to explain places and find a laundry for us

bar area very nice also as was the breakfast and choice of breakfast

few curtains missing in our room which made the room a bit too light in the mornings with the kids but this wasn

access up stairs a little difficult and wifi a bit slow

only thing was the tiles in the bathroom became very slippery when wet - not so great for wee kids, but that

nice towel/laundry drying rack

were large and comfy, and very nicely decorated, the bar and garden area were superb, and plenty of parking

great choice of drinks at the bar and breakfast was

we also loved the guest house bar in the evenings (the hot chocolates were a delicious way to warm up after a

bedroom, breakfast room and bar decor was fabulous

managed also to get our laundry done as this is always a traveling issue for us

in addition, the on-site laundry was a nice amenity for a long vacation

had to iron my clothes in the laundry room and mattress was thin.

great location . staff was very helpful. loved the bar and the ability to do a load of laundry

laundry option was nice

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

asking about laundry turnaround time, i was told to just check the form in my room

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

our pet was welcomed and resources offered if required

we were in a bootham suite (one of the rooms seemed the nicest and priced accordingly) and our kids were in a

would have been helpful to be told on arrival about the laundry availability.

the little access corridor was often the dumping ground for bags of laundry

wifi a bit dodgy - no laundry facilities

our 3 kids 18, 21 and 27 loved them

room service was excellent!! fast and polite.

great location, staff really helpful and friendly. laundry service. great breakfast.

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

very helpful staff including doing our laundry for a small fee

good to be able to get our laundry done for a small fee

not convinced doing the laundry in the front reception area is giving the right vibe