pool too small, and we struggled to walk through the facility without stepping on a dog

roof repairs closed off the pool which the kids would have enjoyed

parking lot appeared safe and in good repair

parking is a little limited.

delicious breakfast

bed, nice & hot shower, very clean, and well stocked/thought out kitchen which made it easy to cook

the kitchen was well equip and beds are comfy

full kitchen was well stocked. hiking trail was great

pet fee seemed a little high otherwise a good value.

kitchen was amazing, beds were comfy, love the shower

no dirty laundry bags were provided (but were clearly on housekeeping

to do the laundry , i need to purchase detergent and fiber sheet $2/time/each

trash in laundry room was overflowing, but the evening staff was quick to clean and freshen the area before

i needed to use laundry facilities, and i appreciated that this place had a washer and dryer

the kids enjoyed the continental breakfast

were a number of broken things in the common spaces: the fire pit, the water machine in the gym, and some free

pool, breakfast

there wasn't much for the kids. they like the pool though.

good beds, clean, good breakfast, decent gym, good wifi.

the variety of breakfast options; oatmeal, yogurt, pancakes, cereal, hot foods, etc

friendly, close, they did my laundry for a small fee

on your website and on booking it said it takes pets

wifi was awful.

parking was cramped

breakfast was good but could have been even better with a few more hot items such as eggs, sausage,

more breakfast options.

being closed for breakfast, at least i believe it wasud83eudd14

non smoking room reeked of smoke and odor

no breakfast due to covid but that was acceptable

that a room was available and it was pet friendly.

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

was dirty laundry in the bathroom, the curtain was hanging off the rods

enjoyed late check out

location, pool and hot tub, friendly staff.

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

were comfortable, kids enjoyed the pool

the continental breakfast was awesome! our room was super clean and lovely!

great staff. clean and comfortable. nice indoor pool. breakfast had good variety, hot and cold.

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

loud noises from outside parking lot

front desk person did not book our airport shuttle for check out morning

she also called the shuttle service for us as we were heading to the airport, super sweet lady

the shuttle schedule runs until midnight and yet when my flight arrived late, they still sent someone

i like the location, and the indoor pool area , and laundry unit

no change available for the laundry

pet friendly friendly staff clean and comfortable

wish they had an eliptical machine in the gym

breakfast was great. the lady over that area does an excellent job and is very pleasant.

no laundry available for use

no laundry facilities

pool and restaurant

room smelled like old tobacco smoke although it was a non-smoking room

did have one issue, someone was smoking pot right outside of our room and of course the air conditioner was

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

on-site laundry was not available

breakfast was full of variety, hot and cold

airport shuttle indoor pool

they shut the pool down as soon as we got there.

we appreciated the healthy breakfast food options.

breakfast was nice a little uperscale than what we re used to, no yogurt and the biscuits were

could be a much better breakfast

difficult getting into wifi. even with honors memberships

but if they had the opportunity to add a laundry room

we had seen on the website that the pool would be closed for renovations, so were pleasantly surprised to find

room was spacious, breakfast was good

there was ample parking close to the building

was able to check out but still use the shuttle a little later in the afternoon to get back to the airport,

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

fitness center and laundry facilities on site

pool and breakfast

ease of access and pet friendly

i thought it was a buffet for breakfast ud83eudd14, but it was ala cart.off the menu.

gym

was great - there were shops and restaurants nearby, the hotel had a shuttle

too much chlorine in pool.

they didn't serve breakfast

pool was closed but on bookings it did not state that

helpful and pleasant was in a great location and easy to access, the beds were comfy, a lot of parking available

breakfast was amazing

also, the kitchenette faucet in the room was too short and directed water on to the counter surface

pool was great for the kids

laundry facility was very helpful within the stay

the breakfast to-go was well stocked

worse is the pool is on the highway side, while 2 other sides are lovely woods

beds are comfy, breakfast is good, nice pool and gym area.

clean, nice staff, great breakfast!

we were very grateful for the laundry facilities; my daughter was there to run the spartan race, and in the

the nicest gentleman from the overnight staff and he went out his way to get me an extra laundry bag

had to do laundry, but they didn't have soap and change for the machines

also appreciated the on-site laundry

no laundry facilities

good breakfast. working ice machines! nice laundry services.

heated pool, bit small but keeps kids busy for a bit

lightning in parking lot was very good

pool is tiny, but kids enjoyed that option

appreciated the mountain views, above average continental breakfast, and complimentary refreshments throughout

did not have a laundry area.

no laundry service.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

clean, great rooms, pool and hot tub

was excellent-- both breakfast & dinner

finally the breakfast was great and staff very nice but the service was okay

sign at breakfast says

breakfast was awesome, nice guest pantry and ability to drive their complimentary bmw was over the

breakfast was included and and very good

never had cash at the desk. needed change for laundry and for snacks.

and not a big deal for most, but the guest laundry dryer did not work well

was not good, power went out at one point and it took what seemed like forever for wifi to reconnect while

clean, neat parking

at the front desk and was fun to practice my spanish. comfortable beds. good breakfast choices.

breakfast, no laundry facilities, price is overrated.

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

no laundry service

wifi

there is a little gym and an indoor pool

we used the fitness room and the laundry services to do a load of laundry no complaints

pool is open til 10pm, and laundry room was clean

they have on site guest laundry

clean. has laundry. friendly staff. reasonable price.

we did not use the wifi - so i can not comment on that.

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

my room was right next to the laundry room so i was disturbed my entire sty

laundry hanging in the top floor front window. characters loitering on property.

they have laundry machines, too

there were no laundry bags, the shampoo seemed watered down

handy to have laundry room

laundry facilities

exit ramp from the parking lot to the street does not safely transition

quiet, convenient. good breakfast.

there were only a few parking spots remaining when we arrived in the evening

a little disappointed that the spa water wasn't hot

gym and pool were closed

nice place fo kids

i went down for breakfast, while there we could not even get in, because there were a bunch of kids in there,

the room was clean and the location was good and the parking lot was very safe which made us extra happy as we

had a restaurant and bar in it, the back patio was amazing, we got to enjoy it while we was there

shuttle only to airport when there's so much downtown.

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

location excellent service staff and breakfast outstanding

the staff went above and beyond by arranging airport shuttle service for me after being stranded by towneplace

near outlet mall an interstate very good laundry room

didn't have breakfast.

clean, pet friendly, and the staff were awesome

went down to get a little bit of breakfast at 8am and there was nothing but oatmeal packets and 2 muffins

breakfast was packaged muffins, granola bars, and coffee

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

convenient location. super friendly staff, free laundry and good food in the restaurant.

laundry was behind

the pool was great the inside pool had a few bugs/leaves in it because it was connected to the outside

a smoker probably does the laundry because a smoke smell was detectable in the linens

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

upon arrival, there was a gang of guys gathered at the end of the parking lot

secure wifi

laundry should be free to customers.

nasty smell on 2nd floor in laundry room

employees were nice. laundry facilities

i loved that i could do my laundry on site before heading home from

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

pool and exercise room are nice

breakfast was tasty, however, the highly processed nature of the food was not the best in my

the bed were very firm. the pool was closed 2/3 days we were there

well appointed room. great self serve breakfast selections.

in extremely late and the customer service was extremely friendly and offered a late check out

quiet, up on a hill, parking good, price right, clean.

private parking lot

fast reliable wifi

5hrs for a small load of laundry to dry

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

size room, cookies during day, coffee out always, hot breakfast and laundry

laundry facilities could have been a bit nicer

to room across from laundry and someone decided to do laundry after 11 p

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

we ordered room service twice

need more variety on room service after midnight

there should be a cheaper price for the kids menu

the pool

noise from the road outside, no laundry facilities.

most places i stay like hampton inn or fairfield inn have laundry facilities so i didn t think i was asking

everything was great, just wish they had onsite laundry

put us in a room beside the office and laundry room

was right next to the door where they had the cleaning supplies and laundry

was stuck across from laundry room and ice maker

clean, modern rooms and an indoor pool as well as laundry capabilities.

no laundry. very noisy. not as clean as i d like.

room was probably in the highest traffic area of the hotel - next to the ice machine, next to laundry, next to

only complaint was that our room was so close to the maid-housekeeping laundry and office rooms

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

enough parking and the toilet paper was very thin

safe, well lite parking lot

some people park with their trailers taking multiple parking spots

no laundry

full laundry bags on floor outside our door from before we arrived, entire time we were there

are no laundry facilities at the hotel

parking lot behind the tower could use added lighting for security. thanks.

the omelet bar was excellent and with lots of choices, we ate breakfast each day there.

it could add a diy guest laundry room. there were noisy kids running in hallway at night.

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

i was able to use the guest laundry and wash a few things

i love that they had a laundry corner - very convenient

close to biltmore and biltmore village. also like the laundry facilities.

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

pool was quite cold but kids did't care

pool closed too early.

nothing provided in the kitchen nothing.

google maps took us thru the taco bell parking lot and it was confusing

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch

the hotel also has a great grill located within and a spa that we went to

food was gourmet from breakfast, to in-room service, to elegant dinners

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

the bed was extremely comfortable and we ordered dessert room service and were not disappointed

food selection at restaurant, my kids are so picky

more parking

parking was easy and close

charged for wifi

needed more bath clothes and towels. wifi password was hard to find.

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

spacious room, full kitchen, free laundry, great location

spacious rooms, laundry, pool, free breakfast

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

appreciated their pet friendly policy - wouldn t have stayed there otherwise

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

loved that egg whites were offered, kids loved pool and basketball court

the kitchenette was nice to be able to bring in a few goodies for breakfast or back from dining out

parking is easy

very nice outside and in nice breakfast room fireplace

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

no laundry soap, no dish soap, and little bath products.

it would have been nice to have more dishwasher detergent and a laundry pod.

was able to do some laundry to stay fresh the rest of the trip

would have liked either more cleaning supplies and laundry soap stocked or someone coming in to clean

breakfast was terrible

breakfast could have had a little more variety

rooms ok little breakfast the employees there are the nicest no weird questioning no judging no extremely high

we also liked the breakfast

the breakfast was stale cereal and expired muffins

the laundry is nice but had to track down another guest who left their clothes in the dryer

delicious food, spacious bathroom, nice laundry facility,

used laundry facilities all good

clean, plenty of linens in the room, was impressed that hotel provided guest laundry facility (we did not need

self-serve laundry room was a major plus for us

there was no detergent in the dispenser in the laundry room.

we were there for a baseball tournament and needed a laundry

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry facilities, golf course, breakfast!

laundry bag was not in closet to take home dirty clothes

reception staff, swimming pool, spacious room, laundry facility

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

only one elevator and it broke down briefly. not many laundry washers and ice machines

clean room, easy access to city and freeways. on-site laundry.

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

we used the laundry facilities and found them to be clean and in good working order

i used their laundry facilities

very clean. guest laundry on site. and the subtle hidden jokes all over.

ruth -kitchen manager was phenomenal

staff were great with refilling breakfast and very friendly

i did do a load of laundry, $5 plus soap

so clean and modern decor. pool was clean.

their indoor pool being open from 6am-10pm was an added bonus

had a pool, small food and drinks available, and was clean

parking was excellent and location to the biltmore and other attractions we visited the area was

parking on site an laundry very useful

hotel room, laundry room, parking

on a sunday) and blasting songs with the f word and n word and there were families with little kids

incredibly comfortable, the room was spacious, the shower was the perfect water pressure, the bar and the food

pool and other common areas were very nice and super clean

we brought our own laundry down front attendant not sure about the laundry

no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

shocked to learn there was no laundry facilities

glad there was a gym in the hotel

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

staff gym hot tub pool price

it was great that the pool area was open late but i did not expect the number of kids in the pool after 9 pm

the pool is too small.

good pool and gym

loved the divided two rooms to have kids separate on sleeper sofa

kids loved it

lobby, room, pool, breakfast, roof top restaurant.

great location to downtown, new facility, pet friendly and staff was amazing.

we would have liked to have room service but we were informed that it is in the works.

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

there is no room service offerings but great access to amazing restaurants.

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

band wednesday and thursday night in the bar area was very entertaining

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

rooftop bar closed earlier than we would have liked for a weekend. small thing.

roof top bar on the ninth floor was excellent.

beautiful hotel in downtown asheville. great room size and pet friendly.

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine s weekend

room service ends at 9pm

we liked the room, restaurant, workout space, and pool.

breakfast was better retain most free hotel offerings. gym was clean but very small.

room service ended too soon and front desk was not the most welcoming

hardware except the wifi are perfect. i really enjoyed the variety breakfast. location is great.

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

we also made use of the self service laundry whilst we were there which was a great help

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

had a full laundry bag of clothing that was taken from our room by cleaning staff

amenities nice appreciated the laundry so we could pack less for the trip

the pillows were terrible they reminded me of a sack of laundry

nice gym

the staff is very friendly and the gym is nice

service in the bar was sketchy. understaffed.

and surprise of pet fee , added during cost after booking/choosing pet friendly room

to change rooms . mainly , add self parking option and , ev charger somewhere .

is now a bar with live music until around 11pm and it was quite loud in the room

the wifi was so spotty, in and out, that it was nearly unusable.

gym needs cables, trx or bands for back workouts

i'm glad the gym was not busy otherwise the massage might have been interrupted

the restaurant and bar closed too early.

room was on 7th floor and had no wifi connection

couldn t get room service. poor communication.

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

the gym was closed for renovations as well, with no offer of another facility to work out in

beautiful and spacious pet friendly room

it would be nice if they had a pool and maybe if the gym had a different flooring.

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

it is convenient and we appreciated the laundry facility

needed cleaning maintenance, remote didn't work well, internet tv was horrible, wifi was not good, door in shower

location and having restaurant and bar in house.

the modern design of hotel and rooftop bar/lounge