things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

great staff. clean and comfortable. nice indoor pool. breakfast had good variety, hot and cold.

we decided to go for a dip after our workout in the gym

hot breakfast was very good except no bread was served

but if they had the opportunity to add a laundry room

would like a cable machine in the gym

location, gym and pool

shuttle from airport stayed late since my flight was delayed 2 hours

we had seen on the website that the pool would be closed for renovations, so were pleasantly surprised to find

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

fitness center and laundry facilities on site

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

clean room plenty of parking

breakfast ended too early. being charged a pet fee. no inside pool.

breakfast not until 6am. but they did give us stuff the night before.

breakfast was good as well, and the staff was very accommodating and helpful

pool was great for the kids

location was great. breakfast ? i was expecting a larger hot breakfast.

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

parking

with a broken cooling knob, one drawer handle was missing, location was very noisy, and the pool was not clean

needs a better breakfast selection is all.

shuttle not early enough

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

was dirty laundry in the bathroom, the curtain was hanging off the rods

enjoyed late check out

location, pool and hot tub, friendly staff.

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

on-site laundry was not available

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

location and free shuttle to airport by a very nice and considerate employee.

wifi signal was awful

nice breakfast (not free) and dinner options

that a shuttle to the airport would be available

the staff was very friendly and helpful. the indoor pool was really nice! :)

the breakfast area was very nice but the menu layout and ordering process was confusing first thing in

too much chlorine in pool.

friendly, close, they did my laundry for a small fee

parking was cramped

the wifi was so easy and the connection was reliable

wifi was awful.

anyone with a mobile wifi in their pocket can see all your private information

no laundry service.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

did not have a laundry area.

this hilton did not provide breakfast for guests nor did they have laundry facilities

the pool, spa and restaurant was great!

no laundry available for use

no laundry facilities

i ended up sitting on a curb in the parking lot until my back hurt

was pet friendly, close to the flat rock theater

pet friendly, comfy bed and pillows, great breakfast buffet!

room was probably in the highest traffic area of the hotel - next to the ice machine, next to laundry, next to

was a bad smell there was an open door in full view from the front desk filled with bins of dirty laundry and

have to go off-site to do laundry

clean, modern rooms and an indoor pool as well as laundry capabilities.

only complaint was that our room was so close to the maid-housekeeping laundry and office rooms

the breakfast was unique and very good.

breakfast and staff

difficult getting into wifi. even with honors memberships

staff were great, including front desk, maid and breakfast

could be a much better breakfast

i like the location, and the indoor pool area , and laundry unit

no change available for the laundry

pet friendly friendly staff clean and comfortable

they have a very attentive and friendly staff, and a nice heated indoor saltwater pool

clean, quiet, exceptional staff, great selection for breakfast, well taken care of

wish there was more vending machine options since breakfast bar couldn't be open

our non smoking room smelled of smoke

only thing i could find is that the pet fee is bit high

like a lot of people wondering around in the parking lot areas, but this may have been due to maintenance being

non-smoking room reeked of cigarettes due to staff standing outside smoking

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

it could have a small kitchen in the room

property was well kept and the breakfast was delicious

room could have had a couple more machines and been a little more updated but overall they have a gym area and

most places i stay like hampton inn or fairfield inn have laundry facilities so i didn t think i was asking

was right next to the door where they had the cleaning supplies and laundry

everything was great, just wish they had onsite laundry

noise from the road outside, no laundry facilities.

put us in a room beside the office and laundry room

not enough washing machines -- it was hard to do laundry.

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

wifi was not free was a disappointment

breakfast was plentiful and good

hot breakfast is good and convenient

needed to use the laundry facilities

i love that they had a laundry corner - very convenient

you need cash for the laundry and snack machines so take quarters with you

it could add a diy guest laundry room. there were noisy kids running in hallway at night.

of room , right across from vending machines, laundry and elevator

they have on site guest laundry

we used the fitness room and the laundry services to do a load of laundry no complaints

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

the water in the pool was cold never warmed up

breakfast, no laundry facilities, price is overrated.

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

no laundry service

to check in smelled clean although we did not go, i liked it had a bar area that served snacks and

the water in the gym didn't taste good at all

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

all good: location room parking

convenient to biltmore. pool open.

the facilities (gym, pool, hot tub) were amazing

kids had fun in the pool, room was large

full laundry bags on floor outside our door from before we arrived, entire time we were there

are no laundry facilities at the hotel

no laundry

a bar would also be a nice feature considering the price we pay to stay

the boys loved the pool and hot tub

handy to have laundry room

laundry facilities

the gym needs a bench to use with the weights.

especially liked the fact that they were able to accommodate our request for an early check in

parking bays too small.

they have laundry machines, too

there were no laundry bags, the shampoo seemed watered down

my room was right next to the laundry room so i was disturbed my entire sty

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

breakfasts and the laundry facilities were down

easy parking, common areas are nice and bedrooms are very comfortable

breakfast was great and the location was good for us.

the staff was very friendly, room was clean and comfortable and we had a great breakfast

did no have breakfast.

breakfast

nice place fo kids

we enjoyed the pool &jacuzzi, grab and go breakfast was good

really good breakfast

always like this hotel because of the breakfast, pool and spa

jacuzzi and indoor pool

near outlet mall an interstate very good laundry room

went down to get a little bit of breakfast at 8am and there was nothing but oatmeal packets and 2 muffins

very centrally located, very clean and good parking area with plenty of light.

breakfast, expand the menu

was no wifi in the area and which i understand is out of their control but i was there for work and needed

room service breakfast had good options and was delicious

were planning on a drink in the bar & then decided to stay for dinner

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies

during our stay, they ensured every guest had complimentary breakfast and good options for room service dinner

fitness room was too isolated

was disappointed that we couldn t get an appointment for spa treatment, nor could we do a wine tasting

the spa was a bit small and cramped.

in the hotel were amazing and love the big fireplace and live piano player in the library bar at night

great room service

we ordered room service twice

spacious rooms, laundry, pool, free breakfast

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

spacious room, full kitchen, free laundry, great location

the kids were pretty wound up for about 45 minutes

very clean, great location, super comfortable, onsite bar and bistro

our kids enjoyed the indoor pool

nice location for touring biltmore. a couple of restaurants within walking distance. nice gym.

everything was amazing and we did not get to use the pool and exercise equipment but next time, i thought the

more parking

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

spacious rooms were well appointed and comfortable. kitchen and in-room laundry available.

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all

we loved the fact that we could cook there and do our laundry in the room as that was where we stayed half way

if there would have been a small box of laundry detergent, that would have been extra great

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

attention to detail at breakfast

facilities were clean, and my kids loved the pool

very nice outside and in nice breakfast room fireplace

very convenient to biltmore village and biltmore estate. pet friendly.

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

otherwise property is clean with heated pool and gym

the free breakfast was so much better than most hotels ive stayed in and they were constantly cleaning and

it was clean and the rooms were nice. great location and good breakfast.

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

also our room was next to the laundry so there was some noise

ice machine and laundry centrally located and working

men's drinking out side the room every night. not safe for kids .

the was a laundry and it was clean

the pool area, with the mountains in the background, was

the ambiance, decor, option for room service and dining at the pool and overall cleanliness.

lovely but pet fee is exorbitant

the drive into the parking lot was impressive

we used the laundry facilities and found them to be clean and in good working order

very clean. guest laundry on site. and the subtle hidden jokes all over.

i used their laundry facilities

pool not open

room was great for my family of 4 (2 kids, 2 adults)

i did do a load of laundry, $5 plus soap

there was a bar on site and they made food

food across the parking lot at carabas

liked the pool, patio and bar area.

parking was excellent and location to the biltmore and other attractions we visited the area was

shocked to learn there was no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

we brought our own laundry down front attendant not sure about the laundry

no laundry facilities

staff clean pool area the hotel was tucked back from the road with plenty of parking everything was updated and

they also have laundry for guests, which came in clutch with an 18 month old

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

reception staff, swimming pool, spacious room, laundry facility

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

only one elevator and it broke down briefly. not many laundry washers and ice machines

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

i'm sure kids will love the pastries, waffles, cereal, two kinds of sausage and juice

wifi was down

i would have like to see more organic choices at breakfast. yogurts and berries

we also made use of the self service laundry whilst we were there which was a great help

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

had guest laundry and hair dryer in room for drying out gear

the laundry facilities were good too

very friendly staff. clean laundry room.

t care and the trash room stayed full full all weekend and the laundry room was a mess to the point me and my

my laundry was stolen from the dryer and nothing was offered to help

you can cook yourself if needed, they have laundry and even walk-in breakfast

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

laundry room on-site

cleanliness parking room size and layout

close to downtown and easy access and parking

breakfast & social hour

free laundry for guests

laundry was free

the on-site complimentary laundry is wonderful

reclining chair, laundry basket, purse hooks etc

the kitchen in the room was amazing!!! also, the laundry facilities!

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

the pool was a plus for my daughter, she enjoyed very much

the pool was great except the hot tub jets didn t work

poor gym facilities, understaffed breakfast, expensive for what was available

indoor outdoor pools are ones that my kids always love

parking on site an laundry very useful

hotel room, laundry room, parking

location, pool table, balcony, pool, and pet friendly! loved it!!!

the pet friendly enviroment is perfect for our fury friends

liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls

great location helpful staff awesome bar area with live music tesla s to transport us around

maybe it should be a fusion kitchen, but it wasn't tasty at all, it was just awful

bed was extremely comfortable view was nice bar was pretty

the live music in the bar on thursday and friday was wonderful

breakfast may not be fitting for kids, so to speak. $30.00 daily for breakfast rate.

a little more variety on breakfast & dinner menu.

hotel if traveling with your pet

the staff was so friendly. my pets were welcome.

hour room service would have been the most wonderful treat

room service was very quick, easy and friendly

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

it is convenient and we appreciated the laundry facility

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

wonderful gym

however, the rooftop bar and lounge area were spectacular

the pet barking situation was unbearable a few days when the owners left the dog alone all evening

rooftop bar sunset was the icing on the cake

roof top bar on the ninth floor was excellent.

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine s weekend

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

they also had young kids running back and forth and yelling

the spa treatment was superb

to change rooms . mainly , add self parking option and , ev charger somewhere .

onsite skin spa was exceptional amenity as well

room service was absent even though we had asked

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

the kitchen and laundry were an added bonus

loved that it had laundry in our room that s a bonus

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

had a full laundry bag of clothing that was taken from our room by cleaning staff

the pillows were terrible they reminded me of a sack of laundry

amenities nice appreciated the laundry so we could pack less for the trip

wifi was spotty, not dependable and disconnected quite often

great value for the money, gym clean and well equipped

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

everything was thoughtfully cared for - great beds, clean & modern facilities, well-stocked kitchen

layout and amazing kitchen

parking so convenient

well stocked kitchen, including k-cup and drip coffee makers (along with coffee), large refrigerator, dishwasher

laundry facility was very helpful within the stay

parking lot is not trailer friendly

clean, up-to-date amenities, many options for breakfast, friendly helpful staff, great price!

we happily took advantage of the microwavable food choices and stayed cozy warm in our room the breakfast was

clean rooms, nice gym, friendly staff and surprisingly complete breakfast!

when you have kids you need space

was a great choice for us and our pets

the pool was closed, but there was no communication around why or when it would be opened again.

good pool and gym

kids loved it

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

it has laundry facilities next to the swimming pool and work out room

hotel amenities were very cool: pool area, roof top patio, laundry

the pool was very busy, but it was during spring break, so it s totally understandable

hotel amenities were very cool: pool area, roof top patio, laundry

i paid a $75 pet fee once i arrived on the property, although the website indicated the pet fee was only $10

the gym was very small

gym was very small

+ comfortable and clean + close to downtown + stable wifi + spacious room

the pool was good as well

they brought 1 & said all others were in the laundry

pet fee is very high. they charged $75! on-site laundry had broken machines with no

also couldn't get the room service extension to answer after numerous attempts trying to call them

the kids enjoyed the pool area at the end of the day

lol wifi is awful, considering most properties include high speed access for free

there's a laundry room on the first floor, you can buy soap at the front desk

used laundry facilities all good

i got locked out of the laundry room and they immediately let me in

and big family room guest laundry nice mall really next to the hotel (with food options) animal

on site laundry facilities, indoor pool and gym bonuses

also, how about having some laundry bags for patrons dirty clothes

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

no free breakfast but they have a restaurant downstairs that was pretty good

food downstairs was good and my husband and i enjoyed evening drinks and morning coffee while the kids slept in

the bar is a nice place to unwind with a drink

very comfortable and free laundry facilities were a great convenience.

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

the smell was not pleasant. it was like dirty laundry everywhere.

convenient location. super friendly staff, free laundry and good food in the restaurant.

also, there's free laundry for guests

laundry was behind

had a free laundry and indoor and outdoor pool and a restaurants on site

spa tub in the room was nice, but it may have needed a deep cleaning

had to do laundry, but they didn't have soap and change for the machines

we were very grateful for the laundry facilities; my daughter was there to run the spartan race, and in the

also appreciated the on-site laundry

the nicest gentleman from the overnight staff and he went out his way to get me an extra laundry bag

no laundry facilities

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

a smoker probably does the laundry because a smoke smell was detectable in the linens

very dirty, dogs and pets are allowed.

all sounded pretty good - free breakfast (doughnuts, juice), free wifi, and a microwave and mini fridge in the

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

what a treat to have had a kitchen (although not necessary with all the delicious local eateries

very clean, spacious, good breakfast and good parking.

breakfast was delicious, staff friendly and it was an easy walk to downtown

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

a little difficult to access if you followed google maps as it took us through the dealerships parking lot that

the breakfast was quite good, and the staff were really nice and friendly.

it and fixed it and everything was they also need to fix the amenities in the property like the gym pool something

like the fact they had a gym

thing i didn't like was they were doing some renovating and there was some things in the parking lot taking up

and my room was next to the guest laundry which was used late into the night

5hrs for a small load of laundry to dry

size room, cookies during day, coffee out always, hot breakfast and laundry

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

laundry facilities could have been a bit nicer

employees were nice. laundry facilities

nasty smell on 2nd floor in laundry room

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

laundry should be free to customers.

i loved that i could do my laundry on site before heading home from