was dirty laundry in the bathroom, the curtain was hanging off the rods

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

location, pool and hot tub, friendly staff.

great location.clean comfortable room. friendly helpful staff. free shuttle to the airport.

friendly, close, they did my laundry for a small fee

wifi not accessible in my unit for some reason

ample parking

the biggest miss was the wifi - it may be better nearer the lobby, but

only hot food were waffles, wifi didn t work well

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

location great towels. nice pool area

were comfortable, kids enjoyed the pool

clean and well maintained desk staff good breakfast

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

with a broken cooling knob, one drawer handle was missing, location was very noisy, and the pool was not clean

did not do breakfast but did coffee one time and was not a fan as i don`t care for coffee grounds

room by the pool was excellent

this is a place for construction works. parking is very crowded.

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

on-site laundry was not available

was spilled coffee on the coffee bar counter, trash can and floor, which did not get cleaned up the entire time

shuttle to and from airport are top notch

but if they had the opportunity to add a laundry room

vicinity to sierra nevada brewery and the free hotel shuttle to and from. thank you kita!!

pool area with hot tub and fire feature was amazing

we had an early flight and would be getting up too early to enjoy the on-board breakfast

we got a king suite room since we were traveling with 2 kids

ability to order and pick up food in house, room was clean and bed was comfortable, early morning shuttle to

the property has great amenities including a scaled down restaurant and bar and next door is a cracker barrel

what breakfast? the covid excuse is getting old!

we've been to lots of hotels but this one really impressed the kids

you have kids, look no further

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

fitness center and laundry facilities on site

clean room plenty of parking

the breakfast was great but the stop time was inconvenient

breakfast was free and good

location, staff, pool

pool was great for the kids

hot breakfast was not served. pool was closed

pool was too cold

the kitchen was well equip and beds are comfy

full kitchen was well stocked. hiking trail was great

bed, nice & hot shower, very clean, and well stocked/thought out kitchen which made it easy to cook

just needs one bigger pan in the kitchen. that is all.

pet fee seemed a little high otherwise a good value.

did not have a laundry area.

no laundry service.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

spa is fantastic

the swimming pool was nice

the swimming pool was closed. the breakfast seemed very meager.

noisy guests in adjoining rooms and also parking lot. had to file complaint to front desk.

location, room very comfortable, refrigerator, microwave, pool

your view was a walmart parking lot. they were working on the driveway

trash in laundry room was overflowing, but the evening staff was quick to clean and freshen the area before

to do the laundry , i need to purchase detergent and fiber sheet $2/time/each

i needed to use laundry facilities, and i appreciated that this place had a washer and dryer

no dirty laundry bags were provided (but were clearly on housekeeping

door to rear parking lot , key card would not open door from parking lot, had to walk around to front entrance

parking lot was spotless

like a lot of people wondering around in the parking lot areas, but this may have been due to maintenance being

housekeeping is awful, actual owner/manager is not customer service material and property is not pet friendly

i did get a smoking room, but even so it did stink

there were no bath towels no wifi and the management was rude.

no laundry facilities

no laundry available for use

clean, kid friendly, had an open pool, & a restaurant on site

outdoor pool indoor pool

nice outdoor pool

no change available for the laundry

i like the location, and the indoor pool area , and laundry unit

the gym doesn't really have much options when working out, the pool had a lot of chlorine in it i

pool was small but great and the towels available at the pool was a bonus

clean, quiet, exceptional staff, great selection for breakfast, well taken care of

difficult getting into wifi. even with honors memberships

we appreciated the healthy breakfast food options.

friendly staff, very clean, excellent breakfast bar.

the bathroom door didn't lock. no bathtub. add bacon to the breakfast bar selections.

nice staff, very clean, large rooms, excellent breakfast, very nice pool

never had cash at the desk. needed change for laundry and for snacks.

and not a big deal for most, but the guest laundry dryer did not work well

no enternet. the wifi was awful. the cleaning of the place was awful.

property was well kept and the breakfast was delicious

were having repairs made to the parking lot so parking was a challenge during my stay

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

no laundry service

breakfast, no laundry facilities, price is overrated.

our kids loved the pool, and the room size was great

tight parking

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

they have on site guest laundry

we used the fitness room and the laundry services to do a load of laundry no complaints

hot breakfast was not very good

breakfast had a great selection and everything was clean and comfortable

good amount of parking

old hendersonville highway--was very convenient to brevard downtown and easy to get in/out of the parking lot

and room were amazing; the food for breakfast was delicious and the location was convenient but parking was a

nice rooms (new, good size, amenities, clean), good free parking options

laundry hanging in the top floor front window. characters loitering on property.

breakfasts and the laundry facilities were down

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

there were no laundry bags, the shampoo seemed watered down

they have laundry machines, too

handy to have laundry room

laundry facilities

everybody was friendly and it had a good size pool and jacuzzi

and the manager recognized that and made love swans out of towels, put roses and rose petals along with a card

reserved this room because it came up as pet friendly on the booking,com site but when we arrived we were told

really good breakfast

nice place fo kids

pool was warm

always a parking spot

i went down for breakfast, while there we could not even get in, because there were a bunch of kids in there,

awesome gym

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

not to mention the lady that works at the bar at night is great

breakfast

clean comfy good breakfast.

near outlet mall an interstate very good laundry room

location was ok. ample parking

says breakfast if microwave muffins are breakfast found used soap in shower

breakfast was packaged muffins, granola bars, and coffee

breakfast was only instant oatmeals and protein bars

laundry facility was very helpful within the stay

staff was very friendly. great breakfast.

also the fact that ihg members get the choice to request a late check out, normally check out at 11am but being

pool was clean and good size

services were not available due to covid- like the gym and breakfast

we were very grateful for the laundry facilities; my daughter was there to run the spartan race, and in the

the nicest gentleman from the overnight staff and he went out his way to get me an extra laundry bag

had to do laundry, but they didn't have soap and change for the machines

no laundry facilities

also appreciated the on-site laundry

good breakfast. working ice machines! nice laundry services.

lightning in parking lot was very good

heated pool, bit small but keeps kids busy for a bit

there is a little indoor pool with towels provided and there is also a gym with a couple of treadmills and a

pool is tiny, but kids enjoyed that option

there should be a cheaper price for the kids menu

pool and hot tub were perfect

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

property, many things were closed including the gym, spa, and they had limited hours for the only restaurant to

need more variety on room service after midnight

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

the staff is so friendly, the breakfast was better than most hotel breakfast choices

new, sparkling clean property. full, well equiped kitchen. nice staff comfortable bed.

at breakfast

laundry was behind

convenient location. super friendly staff, free laundry and good food in the restaurant.

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

breakfast was very good and quite reasonable as kids under 10 ate free with an adult

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

a smoker probably does the laundry because a smoke smell was detectable in the linens

very dirty, dogs and pets are allowed.

secure wifi

employees were nice. laundry facilities

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

i loved that i could do my laundry on site before heading home from

laundry should be free to customers.

nasty smell on 2nd floor in laundry room

like the fact they had a gym

clean room, clean bathroom, decent beds. easy parking and good free wifi.

the view from balcony where breakfast served was peaceful and pretty

good hot breakfast

private parking lot

laundry facilities could have been a bit nicer

to room across from laundry and someone decided to do laundry after 11 p

5hrs for a small load of laundry to dry

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

and my room was next to the guest laundry which was used late into the night

was stuck across from laundry room and ice maker

clean, modern rooms and an indoor pool as well as laundry capabilities.

was a bad smell there was an open door in full view from the front desk filled with bins of dirty laundry and

not to mention countless loads of laundry along with hours of cleaning the car and house making sure we didn

only complaint was that our room was so close to the maid-housekeeping laundry and office rooms

put us in a room beside the office and laundry room

most places i stay like hampton inn or fairfield inn have laundry facilities so i didn t think i was asking

no laundry we needed wash clothes nearest laundry was 4 miles

wanted to know if there was a laundry nearby

everything was great, just wish they had onsite laundry

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

gym is excellent

the bar was spectacular!! you don't need to leave the hotel to get a drink.

cleanness, in-door pool, large comfortable lobby.

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

close to biltmore and biltmore village. also like the laundry facilities.

you need cash for the laundry and snack machines so take quarters with you

laundry facilities didn t have detergent

it could add a diy guest laundry room. there were noisy kids running in hallway at night.

are no laundry facilities at the hotel

full laundry bags on floor outside our door from before we arrived, entire time we were there

no laundry

wifi

was not aware of the pool and spa until getting there, so we did not pack any swimwear

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

the indoor pool looked meticulously maintained

kids had fun in the pool, room was large

google maps took us thru the taco bell parking lot and it was confusing

pool was quite cold but kids did't care

the bed was extremely comfortable and we ordered dessert room service and were not disappointed

i probably wouldn t stay again with my kids

toilet was way too low and no bar to get down to it. other than that was perfect stay.

were planning on a drink in the bar & then decided to stay for dinner

breakfast included only means you get a credit to use at the restaurant or room service

our kids enjoyed the indoor pool

nice fitness center and indoor pool

charged for wifi

i like the modern style of the room and the hotel bar tender was very nice !!

the pool was very clean

spacious room, full kitchen, free laundry, great location

spacious rooms, laundry, pool, free breakfast

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

location and ease of parking.

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

breakfast was great and had many choices

if you plan to use the pull out couch (like we did for our kids), reconsider

loved that egg whites were offered, kids loved pool and basketball court

hot tub & pool, lights need replacing, lack of attention to food safety at breakfast by 2 staff members

kitchen and laundry facilities

was able to do some laundry to stay fresh the rest of the trip

if there would have been a small box of laundry detergent, that would have been extra great

no laundry soap, no dish soap, and little bath products.

convenient location. very spacious. well equipped kitchen. in unit laundry. large shower.

and big family room guest laundry nice mall really next to the hotel (with food options) animal

used laundry facilities all good

delicious food, spacious bathroom, nice laundry facility,

we also took advantage of the guest laundry room which was very helpful as we had been on a long road trip

i got locked out of the laundry room and they immediately let me in

we used the laundry facilities and found them to be clean and in good working order

i used their laundry facilities

very clean. guest laundry on site. and the subtle hidden jokes all over.

the pool is a great option for kids

to replacing towels and they never restocked anything in the room, so we ran out of body wash, kitchenette

i did do a load of laundry, $5 plus soap

parking was excellent and location to the biltmore and other attractions we visited the area was

had a pool, small food and drinks available, and was clean

we enjoyed the bar and the fire pit

parking lot was being repainted and this was an inconvenience

they also have laundry for guests, which came in clutch with an 18 month old

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

clean room, easy access to city and freeways. on-site laundry.

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

reception staff, swimming pool, spacious room, laundry facility

no laundry facilities

we brought our own laundry down front attendant not sure about the laundry

we did laundry there and the staff even went above and beyond and folded our laundry

shocked to learn there was no laundry facilities

hot breakfast with options. indoor pool was great!

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry facilities, golf course, breakfast!

laundry bag was not in closet to take home dirty clothes

there was no detergent in the dispenser in the laundry room.

we were there for a baseball tournament and needed a laundry

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

we couldn't log in to the wifi, but it wasn't a big deal. it did not cause us any problems.

breakfast, parking and wifi included in the price is a big plus.

the pool was cold, and i was hoping it being indoors it wouldn t have had that bad of a chill.

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

had guest laundry and hair dryer in room for drying out gear

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

outside doors to rooms. i like that they had a laundry facility in the hotel.

hotel room, laundry room, parking

parking on site an laundry very useful

pet friendly

such an incredible, friendly staff! and i loved the gym.

it was 3 of us but if you have kids with you this is the room to pick

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

also our room was next to the laundry so there was some noise

ice machine and laundry centrally located and working

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

traveling with pet

i could never locate any ice machine, which requires call room service for everything at all hours

maybe it should be a fusion kitchen, but it wasn't tasty at all, it was just awful

was excellent, though given the number of tables, the kitchen seemed to take longer than expected

online states a mini bar & room service

breakfast may not be fitting for kids, so to speak. $30.00 daily for breakfast rate.

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

beautiful hotel in downtown asheville. great room size and pet friendly.

rooftop bar closed earlier than we would have liked for a weekend. small thing.

rooftop bar sunset was the icing on the cake

lobby, room, pool, breakfast, roof top restaurant.

sofa bed for kids, like most hotels out there, was completely uncomfortable

loved the divided two rooms to have kids separate on sleeper sofa

kids loved it

roof top bar was wonderful

amenities nice appreciated the laundry so we could pack less for the trip

the pillows were terrible they reminded me of a sack of laundry

had a full laundry bag of clothing that was taken from our room by cleaning staff

told us tables were reserved, (but they were not) but when i spoke to manager he told me the kitchen staff was

rooftop bar (hemingway s) is a nice amenity

beautiful room and friendly staff / farm to kitchen breakfast and great coffee

great staff, comfortable rooms, pet friendly and very pet welcome. highly recommended.

hour room service would have been the most wonderful treat

nice breakfast selection & availability of coffee first thing in the morning is much appreciated

i'm glad the gym was not busy otherwise the massage might have been interrupted

there was no towel bar in the bathroom (though i could see where there had been one), only a small hook next

i wish they had a bigger gym.

and surprise of pet fee , added during cost after booking/choosing pet friendly room

wifi was very inconsistent. didn t work most of the time.

room service was absent even though we had asked

room service ended too soon and front desk was not the most welcoming

kitchen staff very unfriendly

well appointed, friendly staff, pet friendly

early check in was nice

room service ends at 9pm

my laundry was stolen from the dryer and nothing was offered to help

t care and the trash room stayed full full all weekend and the laundry room was a mess to the point me and my

very friendly staff. clean laundry room.

the man at the desk was very nice, but he was the person hired to do the laundry at night

laundry was available on site

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

great breakfast, many choices, great service

on site restaurant, lounge, and coffee bar were all good

wish there was room service.

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

needed cleaning maintenance, remote didn't work well, internet tv was horrible, wifi was not good, door in shower

the roof top bar and lounge was soooo nice

however, the rooftop bar and lounge area were spectacular

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

the kitchen and laundry were an added bonus

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

loved that it had laundry in our room that s a bonus