fresh coffee or breakfast served on tuesday

rooms ok little breakfast the employees there are the nicest no weird questioning no judging no extremely high

the breakfast was stale cereal and expired muffins

man at ofc, at morning and took care of breakfast area

breakfast could have had a little more variety

no laundry services

laundry onsite but dirty

parking was a issue

quiet basic accommodation comfortable bed excellent wifi connection pretty view of

the breakfast was very limited.

laundry facilities weren't available but staff told us they were operational, wasting our time and

second visit, really comfortable mattress! the bar and restaurant are excellent.

tiki bar was closed.

it was pet friendly and we love taking our fur babies with us

had breakfast every morning

had a free laundry and indoor and outdoor pool and a restaurants on site

also, there's free laundry for guests

laundry was behind

convenient location. super friendly staff, free laundry and good food in the restaurant.

kids loved the indoor pool and breakfast

nasty smell on 2nd floor in laundry room

i loved that i could do my laundry on site before heading home from

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

employees were nice. laundry facilities

laundry should be free to customers.

a smoker probably does the laundry because a smoke smell was detectable in the linens

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

it was a designated non smoking room and smelled of stale cigarettes

wasn t really clean but i didn t care because i was happy to have a smoking room

overpriced due to no breakfast and the fact that they have no swimming pool

clean room, clean bathroom, decent beds. easy parking and good free wifi.

clean facilities, great staff and gym...comfortable stay at least possible cost.

quick check-in, clean room, comfortable bed and a good breakfast

like the fact they had a gym

to room across from laundry and someone decided to do laundry after 11 p

size room, cookies during day, coffee out always, hot breakfast and laundry

5hrs for a small load of laundry to dry

i used the laundry facilities and they were great

laundry facilities could have been a bit nicer

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

great location, very comfortable room, friendly staff, yummy breakfast

to have breakfast and wifi include.

pool closed

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

breakfast, no laundry facilities, price is overrated.

the facilities and the gym were nice

parking was tight.

my kids however loved it

always a parking spot

pool was warm

gym and pool were closed

really good breakfast

my room was right next to the laundry room so i was disturbed my entire sty

laundry hanging in the top floor front window. characters loitering on property.

breakfasts and the laundry facilities were down

there were no laundry bags, the shampoo seemed watered down

they have laundry machines, too

near outlet mall an interstate very good laundry room

breakfast was packaged muffins, granola bars, and coffee

breakfast, expand the menu

didn't have breakfast.

was no wifi in the area and which i understand is out of their control but i was there for work and needed

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

they have on site guest laundry

we used the fitness room and the laundry services to do a load of laundry no complaints

breakfast was good, but would it be possible to have options for vegans

handy to have laundry room

laundry facilities

and the manager recognized that and made love swans out of towels, put roses and rose petals along with a card

pet friendly, great location, clean and hassle free.

the pool needed to be vacuumed.

the breakfast is not included in your stay

renee at the bar was very knowledgeable about the area, and made us feel welcome

the breakfast was very good. everything was fresh and hot. loved it.

food was not good with limited menu and when trying to have breakfast was told kitchen went down and could not

breakfast

laundry service was so handy, except i needed to pay $2 more for an additional 10 minutes drying

the room was good but the laundry needed to be washed more

hotel, no insulation, doors heard slamming all hours and could hear kids in pool from our room, bench in room

no heated pool.... very big disappointment because we had kids.

room was clean but the kids upstairs kept running all

was friendly and helpful, the room was clean and the bed was comfy we are loved the pool and location would stay

the pool was enjoyable and the grandkids loved it

room to park trailers

gave me that home feel as soon as i walked in, plenty of room for my husband, myself and our two kids

the wifi didn t reach to our room

laundry room dryers not working. remote in room not working. breakfast was just ok.

parking was tight

the property looked nice and even the parking lot was trash free.

parking

book as a pet friendly and was told we would get our money back

issue was the room we were in was next to the laundry room and our tub backed up into our tub several times and

the continental breakfast was fantastic!

hot breakfast, nice swimming pool, beautiful mountain view, extremely worth my

our daughters were allowed to use the covered pool next door

liked the desk personal, the cleaning personal, parking my motorcycle in a well lit parking lot along with

barrier to doing laundry was need for tap to pay

the gym and laundry facilities always kept clean

parking was a challenge some nights w/ big worker trucks, but we managed

it was clean and the rooms were nice. great location and good breakfast.

i never heard anyone outside the hallway, even though the parking lot was half packed

outdoors , breakfast room is depressing with old refrigerators in view and outdated furnishings, laundry room

a dislike but a suggestion, a laundry room for the people staying would be very nice

the organized kitchen area was like being home with all the

small parking area and not much of a breakfast.

bed was very comfy!! nice breakfast!! loved the creek!!! (sorry we had to use both beds)

did have onsite laundry facilities for you to use

one thing that was not available at the time of our stay was a guest laundry, unfortunately the replacement

room could have been cleaner. laundry room was gross.

the water heater noise in the upstairs laundry ( my room was right next to it.)

indoor pool and great staff

beds, friendly staff, clean rooms, screened in porches, updated bathroom, had laundry room, pool, hot tubs plenty

we had to call the front desk and they sent the laundry girl up and not a house keeper to

when they did laundry one side of the rooms lost hot water

the laundry room

could have had plenty of change for laundry

larger selection of breakfast items and the laundry room open later

nostalgic motel with clean rooms, pool and laundry

nostalgic motel with clean rooms, pool and laundry

and, they are pet friendly

parking right in front of room

room service is open until 10pm which was convenient

the spa was a bit small and cramped.

the room service was good, the attendant was friendly and delivery was fast

, restaurant and food amazing room clean, but bed not fully made, room service couldn t bring morning coffee

bar staff were so nice and helpful

did not have a laundry area.

this hilton did not provide breakfast for guests nor did they have laundry facilities

prefer a hotel that charges one flat rate and includes breakfast and laundry room

no laundry service.

spa was amazing and room service breakfast was delicious!

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

there was no detergent in the dispenser in the laundry room.

we were there for a baseball tournament and needed a laundry

laundry bag was not in closet to take home dirty clothes

laundry facilities, golf course, breakfast!

the laundry is nice but had to track down another guest who left their clothes in the dryer

on site laundry facilities, indoor pool and gym bonuses

self-serve laundry room was a major plus for us

there's a laundry room on the first floor, you can buy soap at the front desk

i got locked out of the laundry room and they immediately let me in

breakfast was free and exceptional

our pet, who is absolutely adorable but too shy, felt good enough to run up to the staff for a treat or

roof top bar was wonderful

lobby, room, pool, breakfast, roof top restaurant.

loved the divided two rooms to have kids separate on sleeper sofa

elevators were slow. wifi was slow. even though we were on 6th floor, street noise was loud.

smell from bar/kitchen- on same floor as our room- 8th floor

a nice indoor pool, and a great rooftop bar with food options and a view of the mountains

leaky shower, noise level in bar and rooftop restaurant.

room service ends at 9pm

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

room phone not operational. had to use cell phone to order room service.

loved the layout of the suite and the balcony/view and fireplace were all wonderful

even on christmas day, when the kitchen was closed, the staff still provided complimentary fruit, muffins, and

could use a few more parking spaces

everything was amazing and we did not get to use the pool and exercise equipment but next time, i thought the

pool was chilly. no hot tub/spa

needed more bath clothes and towels. wifi password was hard to find.

lady at the bar was so lovely and made a delicious cocktail to my request

friendly staff and breakfast was better than most hotels of the same category

glad we didn t have kids or any seniors in our party, small breakfast area

roof repairs closed off the pool which the kids would have enjoyed

in my opinion the pet fee is too high!

breakfast area was a little cramped and there was a wait for eggs that meant my kids didn't get any, as we had

full laundry bags on floor outside our door from before we arrived, entire time we were there

no laundry

are no laundry facilities at the hotel

had a bit of trouble connecting to their wifi, but as usual, it was operator error

stool handle would stick and continue running morning coffee bar was pitiful

the pillows were terrible they reminded me of a sack of laundry

had a full laundry bag of clothing that was taken from our room by cleaning staff

amenities nice appreciated the laundry so we could pack less for the trip

wifi slow but not important to us.

wifi was spotty, not dependable and disconnected quite often

great location very close to biltmore house good bar scene excellent restaurant cosy atmosphere

food was gourmet from breakfast, to in-room service, to elegant dinners

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service;

were planning on a drink in the bar & then decided to stay for dinner

the hotel also has a great grill located within and a spa that we went to

from location to design choices and the roof top bar to incredible restaurant

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

rooftop bar closed earlier than we would have liked for a weekend. small thing.

roof top bar on the ninth floor was excellent.

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine s weekend

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

like outdoor area,pet friendly & room very well set up.can t think of a thing.

kitchen was nice

the pool was older and that room was stuffy

having a full kitchen was great

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

hotel property is in a very convenient location, with plenty of free parking

the pool are was over run with kids. we took are of that. we got pool time.

parking was a little far then i was expecting.

is now a bar with live music until around 11pm and it was quite loud in the room

staff made our valentines stag extra special with the addition of rose petals and candles in the room

i showed up they told me i had only registered as an individual and charged me $--- each for my 2 kids

wifi was very inconsistent. didn t work most of the time.

there was no towel bar in the bathroom (though i could see where there had been one), only a small hook next

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

no towels at pool

pool was quite cold but kids did't care

indoor pool was awesome

the location and the covered parking. breakfast was great!

it could add a diy guest laundry room. there were noisy kids running in hallway at night.

good guest laundry.

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

i love that they had a laundry corner - very convenient

close to biltmore and biltmore village. also like the laundry facilities.

no laundry we needed wash clothes nearest laundry was 4 miles

everything was great, just wish they had onsite laundry

put us in a room beside the office and laundry room

wanted to know if there was a laundry nearby

staff at front desk and the cleaning staff would just park the laundry baskets in walkway and see you coming

spacious room, full kitchen, free laundry, great location

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

spacious rooms, laundry, pool, free breakfast

parking, location, size of room, large elevators and was within walking distance of restaurant and

was able to do some laundry to stay fresh the rest of the trip

no laundry soap, no dish soap, and little bath products.

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

spacious rooms were well appointed and comfortable. kitchen and in-room laundry available.

if there would have been a small box of laundry detergent, that would have been extra great

the bar is wonderful

a little more variety on breakfast & dinner menu.

happy to bring our dog and pleasantly surprised how exceptionally clean everything was giving the pet friendly

available, both online and upon checkin, and then saw that we were put in 304, right next to the gym

the bar was fantastic along with the outside seating

the food we ordered in the bistro bar one evening was delicious

hotel is under serious construction the lobby and the parking lot are basically a staging area for construction

airport proximity and shuttle were perfect for us.

you have kids, look no further

you have kids, look no further

hotel room, laundry room, parking

parking on site an laundry very useful

loved the deck area with the pool, dog walk, and fire pit

loved the view of the mountains and the pool

bar and all were so friendly and helpful

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

it is convenient and we appreciated the laundry facility

however, the rooftop bar and lounge area were spectacular

the modern design of hotel and rooftop bar/lounge

location and having restaurant and bar in house.

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

loved that it had laundry in our room that s a bonus

the kitchen and laundry were an added bonus

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

everything was thoughtfully cared for - great beds, clean & modern facilities, well-stocked kitchen

kitchen is well appointed-i especially liked the sharp quality knife set beds were comfortable, and

was central to everything, onsite parking a big plus

the kitchen is fully supplied if you decide to buy groceries and make any meals

no dirty laundry bags were provided (but were clearly on housekeeping

i needed to use laundry facilities, and i appreciated that this place had a washer and dryer

trash in laundry room was overflowing, but the evening staff was quick to clean and freshen the area before

to do the laundry , i need to purchase detergent and fiber sheet $2/time/each

limited parking

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

online states a mini bar & room service

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

lobby bar is perfect place to relax and listen to great music

bed was extremely comfortable view was nice bar was pretty

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

the smell was not pleasant. it was like dirty laundry everywhere.

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

very comfortable and free laundry facilities were a great convenience.

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

having laundry on property was great

very pet friendly

gym had no towels or water cups though there were cubbies for them

i understand it's a pet friendly hotel and i'm an animal lover, but spraying or fumigation is required in

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

the gym was too hot and too sad

of people in the lobby who brought their own alcohol and were partying, as well as about 20 kids plus about 10

buffet breakfast

helpful and pleasant was in a great location and easy to access, the beds were comfy, a lot of parking available

could use more parking

the breakfast had different offers each day. the room was very nice.

nice breakfast! very clean! friendly staff!

great breakfast choices

cleanliness, comfort, and breakfast was all wonderful!

were due to the descriptions of a hot breakfast being included along with the hotel hosting a pool

nice breakfast, good parking

amazing breakfast, friendly staff, quiet

very nice location nice pool for kids