the guest laundry facility had 1 washer and dryer out of 2 working

the swimming pool was open and clean with towels

nice breakfast with a lot of variety that changed every day

wifi did not work on our phones.

location is great! lots of parking. convenient to so many places.

there was a male staff member pushing a laundry cart, he was walking behind my son and i

the wi-fi did not work the whole 3 days the people in room 324 stole stuff from us while doing laundry and the

it smelled in the room like dirty laundry

comforter (apparently nobody does laundry on sundays and they don't have extras)

convenience easy to use app online safe parking

they also have laundry room

never used but they have an inside pool and a gym

nice looking pool /area - clean nice gym

elevators were broken and the pool was not functional.

because of that there was limited parking available and we had to park in between shipping containers in the

laundry facilities don t always work correctly and there is nowhere to get change for the laundry

the laundry facilities were great, updated washers and dryers

very clean room and wash and dry laundry cheap ud83dude0a

com and tried to resolve -- i did not follow up; perhaps it was adjusted) the wifi was slow

just off the major highway, easy on and off. wifi pinged at over 6mb!!

staff was very friendly and was able to move me from a smoking room to a nine smoking room the next day cause

had a spa tub room and it smelled like mildew from the floor being wet

had a spa tub

nice ac. and smoking too.

very clean outside and lots of parking. staff very nice and helpful.

the laundry room gets hot.

the breakfast was good, rooms were clean

friendly and helpful staff, clean room, adjacent to the casino, excellent breakfast.

no real negatives but the pool is still closed. we assumed due to covid rules.

they have an excellent breakfast

has a laundry room if you need to wash clothes

the laundry room cost way too much!

parking was great, sheets are very white and clean. bathroom is very nice

not easy to get into parking lot

was in the same parking lot as a strip club

we had to wait until laundry was done

filthy dirty hotel, room dirty, lobby smelled like a dirty laundry basket and marijuana guy at front desk not

the breakfast is delicious and hot and it s a great experience

parking lot was poorly lit. no glasses in bathroom. no ice bucket.

we asked for and received a late check out

the pool was closed when we arrived

i would have liked more breakfast options and the pool is really small.

breakfast. brad!! nice room. would come again

was kids at the pool when we took our kids in, they was grabbing kids and throwing them in,one was even

didn't have breakfast there although it appeared to be very nice.

no laundry facilities

as i was grabbing all my items i walked past the laundry room and the manager was speaking to a co worker in

laundry room was below us & on saturday night (overnight) all i heard was water running, stopping,

we unfortunately were right across the hall from the laundry facility or housekeepers closet

the rooms are nice, the location is great and the breakfast was excellent

ice machines and coin op laundry available

parking lot was a little small

lacked breakfast. but to be expected now. there really is no negative.

college foootball fans partying, drinking, littering the parking lot with beer cans, partying and severe, over

the breakfast was delicious.

all staff were courteous and understanding (i was embarrassed to require help with the laundry' and, was greeted

breakfast was great with eggs, sauage,potatos, make your own waffles, ceral, milk, orange juice,

didn t eat breakfast only coffee

com states this place is pet friendly

room was clean, staff was great, breakfast was nice

perfect location. free laundry. kitchen

the laundry room was nicer that my own

was beside laundry room and heard loud buzzing most of the morning

the laundry facilities were great. plus the borrowing cupboards are such a good idea

fully stocked with kitchen ware along with cleaning supplies, convenient grocery store gym and laundry inside,

room was close the where the workers get their supplies & do laundry- they often keep the door open which carried

near restaurants. had breakfast. had laundry.

how rude check out day the family's and i needed lotion seen the laundry door open i requested 3 lotion she

allowed me to have a late check out

pool closed and breakfast buffet closed because of covid.

the laundry facilities cost way too much!!! it was $3.50 to wash one load and $3.50 to dry!!

electric vehicle parking would have been appreciated.

pool and hot tub were great...beds was awesome!!

no info card was present in room explaining checkout procedure, room service, etc

pool needs a more standard temp

chose the hotel because it had a pool and breakfast

breakfast was not the greatest. the tv was a bit small.

spa tub was in bathroom, not in bedroom as i thought from the pictures

i really enjoyed the breakfast in the morning

clean pool and hot tub. very polite staff from the front desk to pool maintenance.

kitchen area... very nice!!

breakfast buffet was outstanding

therefore making some things unavailable (pool and limited parking spots due to equipment in the parking area

the carpet in the room was very badly stained. and the parking lot was very messy

very nice hotel. kids loved the pool.

laundry services available & pet friendly

minor' with the tv had streaming service the dryer in the laundry didn't have temp buttons' they were colors,

clean, they take pets, including cats and the food at night and the breakfast in the morning great

loved our spa tube

the pool area was very clean and had more than enough towels available (if you e frequented other hotel

i wish they served breakfast instead of the bistro bar they have.

beware of the bugs on the bed especially if you travelling with kids

room coffee and toiletries not replenished after day 2, pool filthy/health hazard, staff in gym

did not eat breakfast

wifi wouldn't connect with our android phone but did with our iphone.

com it said that there was laundry but there wasnt

laundry room closed off due to broken washing machine(s), and broken ice machine in the same area

needs a laundry facility!!

they wouldnt give me clean sheets becus they said they where under staffed and laundry was backed up

that when i did laundry i seen a big roach in the washer machine

the pool area was great for the kids

pool was not heated

the breakfast was scrambled eggs, turkey sausage, and an everything bagel that i had that were good

small pool. not really big enough to do much in. would rather have hot tub or both

the pool could have been bigger

the room was great, loved the pool and workout facilities

water in the hot water dispenser wasn't very hot for breakfast

should ve said pool isn t open, i have kids and i was specifically looking for a hotel with a pool

it was clean, and in a great location. the staff was friendly and the free breakfast was good.

pool was closed for repair

breakfast starts early enough and it's good

lots of different types of seating. fun environment. great breakfast. nice pool area.

was disappointed they didn t have a hot tub by the pool

we also enjoyed the family games and pool table in the lobby

pool was freezing so the kids were quite disappointed since that was part of the reason we chose

retired from the hotel industry after 23 yrs doing everything from laundry to front desk

parking lot a whole different story

add bacon to breakfast and it would have been perfect

was amazing pool was closed which was a bummer because my little girl had a doctors appointment and we booked

very clean everywhere. rooms, lobby, pool area. that was great!

offered a pet friendly room, and with excellent service and breakfast was grab n go but there were

the location of the room and the parking were great

we were in a non-smoking room and the hallway smelled heavily of smoke

breakfast is very sparse.

breakfast was very limited, which we knew was a continental breakfast, but was less than a usual

picture online showed laundry facilities, but there were none

you can not do laundry there anymore and no hot tub

pool temp 35-40 degrees, on monday breakfast was supposed to be open closed at 8:30am front desk stated it closed

the staff was absolutely amazing and breakfast was way more than anticipated

good breakfast.

it had laundry.

plug didn t work so my phone died the floor didn t look swept and laundry room right now t to my room was

staff was courteous, on site laundry, room large and spacious.

liked, the laundry room, washer and dryer was good.

like that u can do ur laundry there and the roll in showers was clean and live that there pet

now dryer on site working like they said for laundry pool door was

guest laundry available

loved the staff and the breakfast, pool and work out on site and laundry as well it was perfect i definitely

very clean, breakfast was good, and staff was nice

pool closed

the laundry facilities

my room was next to laundry room used by very loud associates throughout night and early am!!

breakfast was awesome and the pool was super clean

breakfast is great

more furniture needed at the pool.

shaking of the floor and after reporting it to the staff, we were told that this happens when the laundry is

there is also laundry and the receptionist have coins to change

room - floor, bed, sofa was shaking probably due to some machinery as laundry room or something like that

in my bed room its complet for cooking and laundry

good gym and the self-laundry facilities

i couldn t sleep because i thought i was allergic to the laundry soap used on the bedding

good breakfast clean friendly staff

pool closed parking lot entry potholed

me and my family, close enough to all the attractions but far enough to avoid traffic, pool was great

delicious wide variety breakfast

really nice staff. pet friendly.

room service was fast and staff was nice, the room was clean

we got full size beds instead of queen and were uncomfortable all night (we traveled with two kids)

great staff. bar food was good.

the bed was very comfortable and gym clothes were available for rent!

has smoking rooms

and they were smoking outside our door and the odor came in

no pool

was a lot of space to put our things in the room, the refrigerator and microwave, the tv and wifi worked good,

fine they have no one to clean the pool

the laundry service as my clothes came back with a 'damp' smell

no hot tub, no restaurant open for dinner/drinks, pool area was chilly

my kids enjoyed the pool and there plenty of amenities

i love that kids eat free in the restaurant

the pool

no i didn't have complaints they even had a laundry room.

costs $2 to wash and $2 to dry in laundry facility and there are no gluten free options for breakfast (like

there was never breakfast as advertised. i smelled coffee but only saw it in the laundry area.

they also had no laundry

smelled like people smoke in the rooms or the staff in the closet/laundry area

on site laundry was clean and worked

eggs for breakfast sheets and blankets were dirty asked for different room nothing walked me to laundry and

our room was close r to the entry door and kids were running up and down the hallway

my kids were really looking forward to going swimming, the parking lot was very small on our side and

pet friendly without an extra charge location

room, very accessible, nice staff, starbucks downstairs and great breakfast and bar

later we had drinks during happy hour at the bar at the keep

the breakfast was odd with seating.

the fitness center was also so hot 3

is very elegant, the room service has a pepper crusted ribeye that is something special, employees we helpful

the windows were boarded shut due to riots near statehouse, no bar or restaurant open??

the bartender made my wife and i great drinks and room service was pretty solid

the roof top pool was amazing and a highlight to our trip

gym was nice.

the room service menu wasn't overpriced like a lot places and the $5 delivery fee was reasonable

the description boasted of the many restaurants including kids meals and room service

modern new comfy hotel with great vibe - great bar and food

the bar upstairs had a fabulous view, was intimate and comfortable, great service

rooftop bar had excellent downtown views

the description boasted of the many restaurants including kids meals and room service

a laundry list: - an early entry was submitted and confirmed from management on three different

great location and nice rooms. the kitchen and living room were unexpected.

the staff at breakfast was very nice and hard working

beautiful building- formerly a bank - door to the vault now welcomes you to the breakfast bar area

we were in a suite and living area an kitchen were cool but bedrooms were too

no bar or restaurant

great location and wonderful staff! clean rooms my kids loved the pool.

great location and wonderful staff! clean rooms my kids loved the pool.

no room service

the pool and hot tub were very well maintained

this is to include security no ppe, laundry no ppe, social distances need to be adhered to

they had only one working elevator, it was down all week, and the cleaning staff had to take the laundry and

wanted to use the laundry (advertised amenity) , but there was no way to coin changing (counter or machine) on

pop machine and laundry machine ripped me off.

take banana, bagel, muffins, yogurt etc for snakes throughout the day partnership with local full gym price was

fantastic view from rooftop bar with great food and cocktails

the hotel and hotel room was amazing the roof top restaurant and bar was amazing loved it

the food was fine, but the kitchen closed at 6:45p on a sunday per the person running the bar/restaurant

they have a wonderful roof top bar and walking distance to the short north

self service laundry was much appreciated during our three week stay in the usa

offered laundry facility

i wish they had better food selection for the kids and more variety at dinner/snack time.

staff was very helpful and the hotel bar/kitchen was top tier

kids enjoyed the pool

and also maybe put a laundry room in the laundry service is to

would like to see laundry facilities available, as i sent clothes to be laundered and most were dry cleaned

not very many options for room service

breakfast not included

i got a --- dollar room had to pay 100 dollars for a pet fee

had to pay for wifi,

the room was a good size and clean. kiddo loved the pool and the views from the room.

kids loved lit up skywalk

$10 for wifi access

the wifi was laggy as well

no laundry available.

there is no guest laundry facility, something that all hamptons usually have

i thought $27 a bit steep for parking, no microwave in room and the pool was cold.

the description of room with a kitchen was overblown - only had small ref and microwave

clifford!! the breakfast buffet had something for everyone.

staff were very pleasant and helpful and it was a real bonus to have the hotel gym open 24/7 to use

pretty much everything! the rooftop bar and grill was great though!

was nye, so before calling it quits on an already late night we stopped at the hotel bar

eating at the bar was not very comfortable

breakfast at the soul bar was delicious

gym was clean and well equipped

nice gym

this was evidently some sort of save the planet program so not so much laundry was generated

we arrived there was a pile of soiled laundry next to the elevator

swimming pool was not open and the dryer in the laundry facility was out of order.

breakfast does not have many options and the room could be more clean in my opinion, sometimes we

it would have been nice if they had a light complimentary breakfast in the morning.

i was only there 1 night so didn t use the pool, the laundry, or the exercise fitness area

the room we are in is bedside the laundry area and it is kind of noisy.

free parking in a garage

i was only there 1 night so didn t use the pool, the laundry, or the exercise fitness area

the hotel was situated approximately 5 minutes driving, perfect for a getting ride or driving and parking in a

elevator is smelling very bad laundry is very bad koridor are very bad room is very cold

we would have liked laundry facilities.

additionally, i would have loved if there was a place to run a small/quick load of laundry

only bad thing is the laundry is in the hotel across the road

we meet our kids here every year for my birthday

sized rooms and the refrigerator and the microwave, big sized tv's, office use of the computer, laundry, free

parking lot was horrible

the gym was closed.

the fact you couldn't go out on the patio from the pool area!!!

really a thing we didn't like just wish the free breakfast started at 6am

environmentally conscientious: no single use plastic toiletries, reasonable laundry intervals

no onsite laundry

the hotel was just ok. the parking was inconvenient and dark. the room wasn?t very clean.

00 pet fee for our small shibu inu

didn t like the parking lot not enough room

there was no guest laundry available

it was pet friendly

clean, nice breakfast!! good atmosphere. kind customer service.

breakfast was good

pool was out of service

the rooms and food were delicious, we loved to have the option to order room service, it was fast and delicious

very close to the airport. the airport shuttle was available at 4am.

plus the shuttle ran frequently and started very early to accommodate an early flight

you had to pay for wifi access, limited menu for room service that was a little expensive.

also, the shuttle taking us to the easton

breakfast was amazing

our cars at the hotel for free for the week during our trip, saving a lot of money on airport parking

the only con was that their bar is closed due to low staffing

and accommodating), the suite had everything i needed for my stay, cleanliness, the tv and cable/wifi, the pool

i was not impressed by breakfast. the pool had too many chemicals.

the evening get together with open bar is a really nice idea

last night of the stay it was overtaken by families with kids

everything was great!! comfortable big room!!! great breakfast!!!

last night of the stay it was overtaken by families with kids

pool was over filled with kids

room service did not replace coffee for in room coffee maker after first day

we were told the shuttle would take us to the airport we were given times to choose from and when we came to

free shuttle from the airport took over 50 min to pick us up

no free breakfast

complementary breakfast, the shuttle for the airport parked in the front so it made it hard for traffic to come

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my

breakfast with some amazing scones and variety of choices! staff was also excellent!

a shuttle/transport to our festival

very clean, good breakfast,

we used the pool which was clean, warm and very enjoyable

had laundry, close to airport

on carpet in room and on stairs no face cloths available and front desk admits there was no laundry done beds

the shower was horrible wanted to do my laundry there and they had no soap or quarters

laundry room gets missed lack of breakfast

us two towels no washcloths so i had to share a towel with my friend all weekend and then the laundry facility

we did not get to use the self-service laundry because the dryers were un-serviceable.

friendly staff, good breakfast selection, nice indoor pool, guest laundry area, and plenty of parking

still had trash and dirty laundry

the laundry machine was

on the way to the room staff had the laundry room door open and there were people standing outside of the

i also used their laundry facility while i stayed for 4 nights which was another bonus for anyone that doesn

the laundry was not working

noisy it was a basketball tournament and we where on a floor with all kids running up and down the hall all

the breakfast was really good and had a lot of different choices

kids running up and down the hallway making a dog bark and bark and bark

the admendities of pool, gym, bottled water, breakfast, laundry & shuttle

i liked that it had a couch area, and that it had a laundry facility.

only neg comment would be the pool is very small

the pool and breakfast were great

the wifi wasn t really working.

our room was missing our luggage rack, laundry bags, and do not disturb sign

housekeeping was not available to change the bedding so someone from laundry came

no laundry bag

pet friendly

poor wifi

the room was ok, but it was across from the housekeeping laundry facility and they were up early and were very

called to the front desk and asked what floor the self-service laundry was on

shuttle to airport cleanliness, promptness, and competent

i liked the breakfast space as well

very clean with extra cleaning and sanitizer throughout the hotel, nice to-do breakfast at 4:00am

7:30 an he says we limited towels really know y'all doint y'all got my money they only went to pool 2 times

breakfast was excellent with healthy choices

was good, staff was great and free shuffle to airport and free parking ( but had to pay after 5 nights) definitely

the kids were coughing and they were throwing up the chlorine was so bad

didn't have a chance to try the onsite bar so i couldn't say if the bar food was any good

the breakfast changed daily and there was not a good variety.

pool was closed during our stay

lobby bar and comfortable seating near the fire place a nice addition

the gym and pool were also nice and open

i had to leave really early to get on my plane and they went to the kitchen to bring me something for breakfast

door didn t close room had drawers open when we arrived bed was rumpled laundry cart was outside of our

are perfect just that refrigerator and microwave were not in the rooms and no laundry

i arrived all of the dirty laundry was laying all the way down the hallways in front of every door

easy parking and clean

nice hotel, very clean, fast check in and check out, very nice staff and excellent breakfast

dong who went out of the way in helping with quarters at the laundry

- laundry service was very poor - lobby a bit cool - value for money ok but not great

it was helpful having the shuttle on hand

pool was very cool. unable to swim and was really counting on it

we spilled soda accidentally on sheets, not much we asked for room service they would not do that

did not have coin onsite for laundry, no bellman carts, wifi wasn't available, toilet tissue was hard, shampoo

heated swimming pool for the kids

pet friendly hotel with area specifically for dogs to be outside.

excellent, friendly helpful staff (for the kids, we got an

new and clean, very good breakfast, nice gym and swimming pool, spacious room with full kitchen

laundry machine doesn t have timer display.

brightly lit parking area

breakfast was not good. didn t like the way eggs were prepared

security guard helped us with the parking situation due to the large amount of snow and the event that was

also, we couldn t connect to the wifi at all with any devices we were using in the room

clean, close to where i needed to be, laundry available, full size iron and ironing board.

staff was amazing and the cold breakfast was very nice! my kids loved the pool !

the gym being locked and not supplied.

201-207 are above kitchen/lobby and the music being played can be heard in my room once i went to sleep

the fire place, pool and gym were all a bonus

a little expensive for location. bar wasn t open. no one at front desk upon arrival

their bar is phenomenal , great drinks and tasty food

the common areas were nice, pool tables, gym, nice outdoor patio. the room was nice.

this is a huge problem when you are traveling with kids or have luggage to carry in

the wifi wasn t working at all

large rooms, kitchen, full size fridge, pool.

of the parking lot

the breakfast was simple, but fine.

to get breakfast before 10am and he told me that they have already taken all the food back to the kitchen

2 queens with a living room area and kitchen

no laundry facilities on property

have had a more variety of things for the kids to eat

like alot of unsavory characters in parking lot late at night, tub drain was backed up, lotta spider webs coulda

the economy breakfast was waiting on us and the front desk guy was on top of everything

i enjoy the breakfast as well as the room service

the pool was warm

the tv in our room was in a weird spot. breakfast bar was ok.

my kids loved the free breakfast: there weren't many healthy choices but it was convenient

the staff was nice and accommodating and our kids enjoyed the indoor pool.

the parents didn't have their kids behave which led to them running up and down the hallways all night

the location the pool workers was very courteous

there was a free breakfast but we were leaving at 3:30am that next morning so they had carry out bags for both

the breakfast wasnt that great and there wasnt much of a selection

clean quiet even though the parking lot was full.

so glad there was a hot tub so i could relax while kids played in pool

can enjoy the gym and laundry services with not interrupting or waiting time meantime i was at hotel

loud crowd outside at night & kids in the

thought breakfast was good

the staff and service was great and my kids loved the free lollipops

midnight there was a disturbance in the parking lot outside our window

location near airport and kitchenette.

room was very nice and clean and tidy very nice kitchen at set up

the breakfast needed more variety. not much the family would eat.

shuttle service, great staff, pretty good, complementary coffee, quiet.

breakfast was good

liked that they were able to give me the same room for an extended stay and the free laundry facility they have

it has a lot of nice amenities like a gym, laundry, a little store area, and small appliances you can check

laundry was free.

laundry room, fitness room. rooms were very nice and updated. price was in reasin.

free laundry facilities

water fountain didn't work every time in gym

airport shuttle available

found a bed bug on the bed my kids slept in

hotel employee was so nice. helped us with parking

close shuttle to the airport, with extended parking option