pool not open

found a bed bug on the bed my kids slept in

the front desk took forever to give me access to the wifi

the parking lot is in poor condition.

nice pool and breakfast

fitness center and laundry area was clean

we were in town longer than expected and the laundry area was very convenient

laundry room, fitness room. rooms were very nice and updated. price was in reasin.

staff were super friendly. free laundry was nice.

rooms were nice for the price as far as suites go, everything stockex d down to shampoo and laundry basket, dish

can enjoy the gym and laundry services with not interrupting or waiting time meantime i was at hotel

enough bedding & bath essentials or kitchen equipment for 4 people

room was big and nice to have a kitchen

wifi did not work because there were too many users

i didn't like how i was placed by a group of kids and the walls were very thin

breakfast was very good

room was very nice and clean and tidy very nice kitchen at set up

breakfast was in the building across the parking lot and only available until 9am

the free breakfast was nice and included bacon and hard boiled eggs - not just toast and pastries

they also added on $100 feet for my pet being there and didn t tell me they were doing so and it cause my

nice selection of food, and even a corner of frozen foods/drinks/candy/last minute essentials(ie laundry and

my kids absolutely loved the pool, too

the breakfast was wonderful probably the best breakfast we've ever received at a hotel of this caliber

staff , rooms were extremely clean , breakfast was fantastic

very nice outside seating as well as a good clean indoor pool

dong who went out of the way in helping with quarters at the laundry

- laundry service was very poor - lobby a bit cool - value for money ok but not great

the shuttle service from the columbus airport to the hotel was incredibly helpful

it was helpful having the shuttle on hand

pool dirty breakfast was expensive

00 for a pet in room in addition to room fee

great facilities like the gym and pool

kitchen was very bare

my son got a chance to get in a pool twice in any of the food places was very local not too far

the kitchen in the rooms.

unit by window didn t work no charging available for electric vehicle, was told to use airport parking area

breakfast was excellent with healthy choices

wish the bar stayed open a little later but beverages were available for purchase after hours

breakfast bar was not good

was good, staff was great and free shuffle to airport and free parking ( but had to pay after 5 nights) definitely

called to the front desk and asked what floor the self-service laundry was on

the room was ok, but it was across from the housekeeping laundry facility and they were up early and were very

very clean with extra cleaning and sanitizer throughout the hotel, nice to-do breakfast at 4:00am

i was expecting a better breakfast

we were also planning on spending a lot of time in the pool

no not really i m just doing the laundry and groceries shopping

the gym is nice as well

the hotel halls and lobby (including the bar and the herb n kitchen ) was clean, organized, and

great sleep. great room service. nice pool area. definetly staying here again

loved the pool area that’s what my kids wanted at a hotel and it was inside which we loved

the kids love me for that

we had to walk all the way around through the bar just to get back to the pool to get our stuff

great drinks at the xyz bar i

pillows were a little too fluffy and just the access from your poolside to your outside other than that our stay

needed a pool for my daughters birthday party (nine of us total) i was worried that staff might ask us to be

noisy kids in corridor. needs signs promoting quite as it's a shared space.

kids screaming and running around

kids running up and down the hallway until midnight

parking distance is horrible away from entrance that was not good

very modern lobby, room, & pool

i liked the suite amenities. parking security. friendly staff.

the pool area could have been better but there were a bunch of unsupervised kids everywhere, i think that played

the room the gym

breakfast was very good

breakfast and staff was great

liked that laundry was available and i enjoyed the cheap rate

laundry facility looked like something out of third world

didn t like the people lurking around outside in the parking lot, smoking just outside the entrance

breakfast was a grab and go which wasn't revealed until after i booked the hotel

unfortunately, the hotel did not provide free breakfast service

location, breakfast, friendly staff, clean comfortable room, kitchen if needed.

sure when a customer initially requests to not be near any kids, that the request is carried out

breakfast was amazing and it had so many great options

we loved the court area, pool, hot tub, and the propane fireplace

the room was perfectly clean including the full kitchen

clean great restaurant an bar pool was ok but close to all the shopping

the hotel was very relaxing and the girls enjoyed the pool

i was almost sleeping on the street with my little kids as all hotels were booked

vehicle was broken into on their property and they even had a security patrol car in their parking lot over

clean great restaurant an bar pool was ok but close to all the shopping

have to pay for laundry

i went to do my laundry everal times only to find that it was closed for whatever reason leaving me to drive

are small laundry room dirty lots if machine didn't wk and hotel doesn't give refunds when your clothes are

although the hotel was smoke free, guests were definitely smoking in the hallways

only staying for one night, we did not need the kitchen, but it was still nice

were a little messy(always had laundry or cleaning stuff)

the laundry room was convenient and usually available

hotel was beautiful, clean and quiet, the staff was helpful and friendly, the pool and the gym area were great

in the hallway in the middle of the night making loud noises on the floor above us there were kids constantly

we enjoyed using the pool and the beds had little reading lights that the kids loved to use to read before bed

we liked the set up of the room, the on-site laundry, and the lobby

the pool is very nice and clean and fully stocked with towels

breakfast excellent, many choices

this location being pet friendly this is something everyone should be notified of in advance , someone who is

indoor pool and hot tub breakfast comfort location

00 so i could do my laundry and the clerk told me to walk across 6 lanes of highway to go to the gas station to

the treadmills in the gym wouldn't work

everything nice and clean breakfast was great

pool was so disgusting and cloudy my kids wouldn t even swim in it

super super nice hotel. location was excellent. breakfast was amazing. on real plates. haha.

there was a self serve laundry facility

for for number of guests and size of property, toilet in room clogged, the number of women at bar and roaming

proximity to the easton town center free parking the a/c spacious room quiet at night staff nice and polite easy

parking was atrocious, pool was very small for the size of the hotel, morning buffet was confusing

not enough parking space

i arrived all of the dirty laundry was laying all the way down the hallways in front of every door

door didn t close room had drawers open when we arrived bed was rumpled laundry cart was outside of our

are perfect just that refrigerator and microwave were not in the rooms and no laundry

the shuttle should have been used for a 3 mile radius from the resort

no leisure room outside of the room that kids were allowed in.

this was evidently some sort of save the planet program so not so much laundry was generated

we arrived there was a pile of soiled laundry next to the elevator

swimming pool was not open and the dryer in the laundry facility was out of order.

would have been nice if the pool was operational

the pool

clean, close to where i needed to be, laundry available, full size iron and ironing board.

clean updated pet friendly multiple dinner options within walking distance staff was kind, efficient,

front desk staff friendly and helpful, pool/hot tub, comfortable beds, plenty of parking

shuttle did not start until seven in the morning

great location. awesome shuttle to the airport! staff was very friendly!

the breakfast wasnt that great and there wasnt much of a selection

clean quiet even though the parking lot was full.

breakfast was awesome..coffee was excellent

little outside of most columbus attractions, but location was quiet, had free parking, so we were ok with the

there was no coffee @breakfast sat. they forgot to make the wakeup call we asked for on sun.

we did not get to use the self-service laundry because the dryers were un-serviceable.

the laundry machine was

on the way to the room staff had the laundry room door open and there were people standing outside of the

still had trash and dirty laundry

friendly staff, good breakfast selection, nice indoor pool, guest laundry area, and plenty of parking

breakfast

difficult to get in and out of the property. limited parking.

of the parking lot

most of the parking is in the back of the facility

00 for pet-overcharging for pet fee

i liked that it had a couch area, and that it had a laundry facility.

the admendities of pool, gym, bottled water, breakfast, laundry & shuttle

last, why so much for pet fees

there was no wifi streaming to tvs so joy access to netflix or any streaming services- i did check before hand

of space to play and the beds was amazing could add a pillow to each bed but get was great the breakfast was

place was dirty, smelled bad, and we didn t even get towels because there was no power to do laundry

the shower was horrible wanted to do my laundry there and they had no soap or quarters

of this property with several convienent stores within walking distance and a clean, inexpensive laundry facility

laundry room gets missed lack of breakfast

on carpet in room and on stairs no face cloths available and front desk admits there was no laundry done beds

very close to the airport. the airport shuttle was available at 4am.

plus the shuttle ran frequently and started very early to accommodate an early flight

loved to be able to take the shuttle to the easton mall.

friendly staff, shuttle to airport. clean and comfortable room.

very peaceful no wild kids running hallways

via shuttle when we stay there

easy access to the interstate. lots of parking. free internet.

complementary breakfast, the shuttle for the airport parked in the front so it made it hard for traffic to come

parking lot full of potholesentrance to hotel tiles missing on the floortv didn't work in

close to airport, shuttle

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my

is construction in parking lot, so less parking available,can park at next hotel if full

love that it has 2 bed and 2 baths and came with all the kitchen utensils that we needed to cook a little meal

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my

breakfast good and nice selection

room was spacious, with a full kitchen and living room, and a bedroom with a super-comfortable king sized bed

the outside is very well kept, simple parking

breakfast was so delicious and hot

the suite had everything i needed for my stay, cleanliness, the tv and cable/wifi, the pool was nice, breakfast

very clean, tons of parking, close to sheetz.

our shuttle drivers were both amazing and informative

breakfast was not served

great breakfast!

location,shuttle service was great addition.love our driver.the front desk clerks where amazing.

went over and beyond even with shuttle service

i did not eat breakfast.

parking was full, but there were two weddings going on in the area

did not eat breakfast.

should include free breakfast... the hotel next door does. next time i will stay there!

no pool, sauna, hot tub, etc

laundry, location, beds

the attitude of the staff the free parking

that the pool wasn t open but that was because of covid 19 so not the hotels fault

i wasn't thrilled with the kitchen area. sink was small.

friendly staff. gave us a late check out.

only thing bar and restaurant not open due to can t hire anyone after covid-19 lifted

no pet fee for dogs under 40 lbs!

parking was free

doors slamming (very loud) & kids running up down the halls with no supervision

had to pay for bottled water. website stated bar and lounge. no bar.

a housekeeper almost ran over my foot with laundry cart

it s also worth mentioning that the laundry room has zero air circulation

laundry services and room cards stopped working a few times

all cement floors so there were no noise complaints which makes taking 6 kids a lot easier

the staff from check-in, to bar service, to breakfast buffet staff were friendly

no laundry facilities on property

2nd room ok for air conditioner, but noisey kids running back and forth in front of room, until 10pm

like alot of unsavory characters in parking lot late at night, tub drain was backed up, lotta spider webs coulda

location , pet friendly and price

right off an interstate, easy to find, good parking. the bed was very comfortable.

they also had no laundry

there was never breakfast as advertised. i smelled coffee but only saw it in the laundry area.

dryers in laundry room didn't work had to use pubic laundry

no i didn't have complaints they even had a laundry room.

costs $2 to wash and $2 to dry in laundry facility and there are no gluten free options for breakfast (like

laundry machine doesn t have timer display.

brightly lit parking area

security guard helped us with the parking situation due to the large amount of snow and the event that was

am allergic to dogs, i understand you are a pet friendly hotel

the pool was clean and the perfect temp

they had our things in a laundry cart

smells on second floor by laundry

complimentary breakfast cleanrooms clean towels clean

cleanliness, the staff were nice, and we really liked the variety of complimentary breakfast.

breakfast was delicious

on site laundry was clean and worked

eggs for breakfast sheets and blankets were dirty asked for different room nothing walked me to laundry and

so rude especially the manly lady in the breakfast room she was very rude and she was nasty to my kids and i

the parking was a little crowded and not as convienient.

the room was extremely clean, the breakfast is beyond my expectations, the location is perfect, parking is

we had to wait until laundry was done

filthy dirty hotel, room dirty, lobby smelled like a dirty laundry basket and marijuana guy at front desk not

stains on curtains, strong smell of weed, plus someone asking/looking for money and/or drugs in parking lot

location was sketchy pool was closed due to covid

handicapped parking spot was not accessible because a truck had taken up half the space for2 days

no pool

also even the air in the non-smoking rooms are thick with cigarette stench

liked that the room had a jacuzzi tub in it, it was pool side, and on the back of the property

tv and wifi worked good, bed was comfortable (but i did bring my own blankets and pillows), easy parking

the non smoking room smelled like smoke ad much as the smoking room they don t clean.

comfortable as can be just make sure u get non smoking room up on 3rd floor is best and they have laundry service

never seen housekeeping, had to go get my own laundry and toilet paper, swimming pool was not available, paid

there wasn t even the decency or respect to talk in the laundry room

the laundry room is downstairs in the lobby and the main doors that open to the floors to your hotel

laundry room needed fixed. bathroom a little small.

i couldn t sleep because i thought i was allergic to the laundry soap used on the bedding

only one complaint the wifi kinda sucked.

the staff, bed and grab & go breakfast.

the pool was crowded but fun

the pool and exercise room was closed but for repairs

microwave available anytime along with the ice machine and laundry

was no breakfast clean towels or sheets available laundry facilities broken 4 four weeks

the on-site laundry facilities was locked up so we couldn't use it, the vending machines weren't good and the

spotty wifi. noisy due to proximity to highway and railroad tracks.

didn't charge a pet fee

i had school work to do and the wifi never worked

pool, exercise room,and laundry out of order

they were dirty the pool the laundry and the phone was out of order

pool is not in service the laundry for customers broke elevator broke ice machine broke the manager is rude and

the pool is outta service the guest laundry was outta service

laundry facilities broken also

laundry facilities consist of one washer one dryer each was 1

the dryer was not working so i could not do my laundry there

towels were dirty as well along with the floors, fridge, microwave, etc free wifi would cut out

no one bothered us, parking was okay.

when i checked in the evening, there were people outside fixing cars in the car parking

laundry room was in all dirty, the dryer didnt work properly

the laundry machines were broken had to run the sweeper ourselves

remote didn't work didn't know about security deposit saturday couldn't find parking for over an hour so to an

even in our non smoking room we could smell smoke seeping from vent of the restroom.

pool was empty, seoom had cobwebs in several locations.

trash on lawn for entire stay, flat unfortable pillows, laundry room- dirty floor, trash over flowing, two of

wifi microwave and cooker meant athletes could prepare food

i was looking for a pool for my son an cousin to swim in an this pool was closed an it was his 15th birthday

parking close right next to the unit

they are pet friendly so it was a big plus that we could bring our pet

i also used their laundry facility while i stayed for 4 nights which was another bonus for anyone that doesn

the laundry was not working

hot tub was out of order and the pool was a little cool.

breakfast ok, nothing to write home about, but not too bad

pet friendly

second shift front desk attendant was kind when explaining the laundry room door does not need a keycard

laundry room was dirty and so were the hallways

pet fees to high, and so was laundry mat 5 bucks a load is crazy

available at the breakfast, but that's a small point, given the good price and since there's a kitchen in the

beds are soft and comfortable and there is always parking spots available

was not properly cleaned and never had clean towels and wash clothes, staff not always available, laundry was

the laundry room there are several machines that don't work and when busy there are no machines for use

we asked for new towels after our first night and was told we d get the later they were doing laundry

wifi went in and out.

let us get linen after 12 noon but other than that and being told that i can't back in to my parking space for

no laundry bag

housekeeping was not available to change the bedding so someone from laundry came

our room was missing our luggage rack, laundry bags, and do not disturb sign

parking wasn t too bad

the 24-hr exercise room - albeit small - and swimming pool a great respite

environmentally conscientious: no single use plastic toiletries, reasonable laundry intervals

no onsite laundry

there was a great variety of food for breakfast and i'm a picky morning eater

cracker barrel across the parking lot

bed was very comfortable and the pool was open

sized rooms and the refrigerator and the microwave, big sized tv's, office use of the computer, laundry, free

pool was closed the day i checked in and no reason give and was not to open until a day after i

rain preceded our stay and the roadway leading into the parking lot had 5-6 inches of water in one

it had a nice pool and exercise room

beds,clean rooms, and living room seating area,so you don't have to eat in bed, free breakfast great food

the availability of coin-operated laundry was useful as we were traveling across the country

had to take my wet clothes to laundry mat which kicked me out(they closed)before dry thus had e erything hanging

the laundry facility didn

the laundry space was too small

it had an area to do laundry

there was no guest laundry available

they have comfy rooms and serve breakfast

kids in the pool with no adults present

it was pet friendly

the gym and pool was not open.

the free breakfast was really good

s a perfectly nice hotel, but no breakfast, no parking, etc included, and the price would warrant complimentary

room - floor, bed, sofa was shaking probably due to some machinery as laundry room or something like that

in my bed room its complet for cooking and laundry

shaking of the floor and after reporting it to the staff, we were told that this happens when the laundry is

there is also laundry and the receptionist have coins to change

good gym and the self-laundry facilities

was nye, so before calling it quits on an already late night we stopped at the hotel bar

we did not eat breakfast.

location! breakfast/coffee bar, decor, service

eating at the bar was not very comfortable

snacks and drinks at the mini bar in room were a little on the pricey side.

they had only one working elevator, it was down all week, and the cleaning staff had to take the laundry and

pop machine and laundry machine ripped me off.

wanted to use the laundry (advertised amenity) , but there was no way to coin changing (counter or machine) on

this is to include security no ppe, laundry no ppe, social distances need to be adhered to

wifi is ok, better if a bit faster though acceptable

self service laundry was much appreciated during our three week stay in the usa

offered laundry facility

free breakfast, free drinks and hot snacks in the evening, free wifi

guests letting off smoke bombs next to the pool on the second night of our stay.

loved the breakfast bar and the comfortable beds

fantastic view from rooftop bar with great food and cocktails

the hotel and hotel room was amazing the roof top restaurant and bar was amazing loved it

the food was fine, but the kitchen closed at 6:45p on a sunday per the person running the bar/restaurant

they have a wonderful roof top bar and walking distance to the short north

there is no guest laundry facility, something that all hamptons usually have

no laundry available.

i thought $27 a bit steep for parking, no microwave in room and the pool was cold.

second floor pool the slippery cold ground needs a bit more solution clear i guess yet not dirty otherwise very

too pricey for such an average room no view no sofa no kitchen and no room service

rooftop bar was incredible, amazing food and drinks and even being packed service was still very quick

are charged for wifi unless you join their premium club

room service menu was awesome, the food was delivered very fast, and 'the ohio' burger was also as

nicely appointed room, very comfortable bed, very clean everywhere, streaming tv services, great pool and hot

the parking lot is far from the second tower when traveling with kids and commuting with all your luggage

and also maybe put a laundry room in the laundry service is to

would like to see laundry facilities available, as i sent clothes to be laundered and most were dry cleaned

on a lighter note, my kids enjoyed taking on the challenge to locate parking lot from hotel

met one of their pet ambassadors, what a cool program

it was a bit hefty on the pricing, considering you are charged for absolutely all extras

staff were very pleasant and helpful and it was a real bonus to have the hotel gym open 24/7 to use

pretty much everything! the rooftop bar and grill was great though!

great restaurant room service free usa today

our room was missing the in-shower towel bar (damaged hanger end). it happens.

had drinks at the bar before our events

connivence to the fireworks .. the pool was amazing .. friendly hotel staff.. great environment

the bartender made my wife and i great drinks and room service was pretty solid

the laundry service as my clothes came back with a 'damp' smell

the pool

the room our kids got was not very clean

charged us for our kids meals then didnt take it off when i talked to

kids ate free.

a laundry list: - an early entry was submitted and confirmed from management on three different

i brought it up at the front desk she did not explain, only told me that i could go to an outside gym down the

nice room, bar & breakfast area

enjoyed coming back from the kiss concert and relaxing with a few drinks at the bar afterwards

beautiful building- formerly a bank - door to the vault now welcomes you to the breakfast bar area

hotel was in a great location, very clean and had a pool for the kiddies

the window was frosted, but you could see people passing by in the pool, and small kids knocking on the glass

staff location pool jacuzzi

great location and wonderful staff! clean rooms my kids loved the pool.

was expensive, the facility was a little rundown, no staff at the bar even though it wasn't closed yet, expensive

there was even guest laundry for 1

the laundry room was modern and clean

nice kitchen with bar seating for two

was very well equipped kitchen in our room

parking was inconvenient

m lounge was incredible! hotel smelled great, laundry room great and free soap was so helpful

clean, amazing staff, very good gym

access to back parking was limited or non existent

i wish i had time to get in the pool but didn t

parking lot was small

staff were welcoming and helpful, and the room and the breakfast area were clean

the pool and hot tub were nice

bar in the hotel kitchen area was great because i didn't have to go out at night during the week to relax and

the pool was real nice it was nicely heated my daughter loved it

front desk, shuttle, breakfast

pool area was kind of basic, towels here not stocked in the pool area

parking included

is a fee for water, wifi, and breakfast

the beds were comfortable and staff in bar and lobby were nice

the breakfast cold and hot bar were nice

like the extras. free laundry. the employees were all extremely nice

i liked that there was a communal laundry and there was a free

staffs are friendly and used friendly hotel with laundry

it was nice that it had a kitchenette in the room and laundry on site. breakfast was amazing!

it was nice tot be able to do some laundry while on the road