pool was closed for repair

free continental breakfast, parking and wifi

multiple cars were broken into in the parking lot, staff seemed to not care, no offer any help to those effected

the breakfast included many hot and cold items, more than enough to get a nutritious start to the day,

the personal touches from name on tv screen to special pet place card

also the breakfast area is wonderful and better than

clean and modern. offered a pool and workout room.

i would have liked more breakfast options and the pool is really small.

i especially liked the gal that prepare breakfast

i slept very well and the staff were amazing. and the breakfast was really good

as i was grabbing all my items i walked past the laundry room and the manager was speaking to a co worker in

laundry room was below us & on saturday night (overnight) all i heard was water running, stopping,

no laundry facilities

we unfortunately were right across the hall from the laundry facility or housekeepers closet

liked the pool area

the laundry facilities were great, updated washers and dryers

laundry facilities don t always work correctly and there is nowhere to get change for the laundry

very clean room and wash and dry laundry cheap ud83dude0a

wifi the fastest package is slow when most people are using it! .

com and tried to resolve -- i did not follow up; perhaps it was adjusted) the wifi was slow

they also have laundry room

was close proximity to where we needed to go and they were gracious enough to allow us a late check out

the staff were friendly and accomodative. i also liked their breakfast.

the breakfast exceeded expectation, heated pool, complimentary bath products (dove), service, and room

the pool was out of order

i couldn t sleep because i thought i was allergic to the laundry soap used on the bedding

the pool was crowded but fun

parking lot needs to be repaved and the road going in along with it

the pool was perfect the room was clean a and the beds were very comfortable night staff was very

the fresh strawberries at breakfast were very, very good.

paid parking

parking and quick access to the interstate made this a perfect stop

the parking lot could be much better. but no other issues.

and they were smoking outside our door and the odor came in

tv and wifi worked good, bed was comfortable (but i did bring my own blankets and pillows), easy parking

there was no guest laundry available

you can only come in the parking lot one way

pool was nice and warm and breakfast was good also

clean, nice breakfast!! good atmosphere. kind customer service.

the people above were very loud letting their kids run around disturbing us

sized rooms and the refrigerator and the microwave, big sized tv's, office use of the computer, laundry, free

was being renovated and the construction materials and dumpsters took up a lot of parking

breakfast was delicious the room was laid out nicely, it was clean and well maintained

the gym was closed.

strange people hanging in parking lots. someone vomited right next to my truck.

eggs for breakfast sheets and blankets were dirty asked for different room nothing walked me to laundry and

on site laundry was clean and worked

kids smoking marijuana outside our room and coming in our room through ac vent

able to have pet parking

booking does not mention the need to inform the ste if bringinging a pet, only that it is pet-friendly

environmentally conscientious: no single use plastic toiletries, reasonable laundry intervals

no onsite laundry

the pet fees a bit excessive

pool was closed for maintenance at the time

didn't like the high pet fee they surprise you with when you get there

they also had no laundry

dryers in laundry room didn't work had to use pubic laundry

no i didn't have complaints they even had a laundry room.

smelled like people smoke in the rooms or the staff in the closet/laundry area

costs $2 to wash and $2 to dry in laundry facility and there are no gluten free options for breakfast (like

the guest laundry facility had 1 washer and dryer out of 2 working

nice breakfast with a lot of variety that changed every day

the parking lot was a bit narrow

great breakfast and clean room friendly workers

strong smells of bleach at pool eye teared up just walking in

the laundry was not working

i also used their laundry facility while i stayed for 4 nights which was another bonus for anyone that doesn

used the gym every day, while small it was awesome to break and sweat and do a workout while on the road

there were kids running, yelling, and screaming after 10pm

noisy it was a basketball tournament and we where on a floor with all kids running up and down the hall all

housekeeping was not available to change the bedding so someone from laundry came

no laundry bag

our room was missing our luggage rack, laundry bags, and do not disturb sign

pool

poor wifi

filthy dirty hotel, room dirty, lobby smelled like a dirty laundry basket and marijuana guy at front desk not

we had to wait until laundry was done

pool was really cold

we also liked the hot breakfast that was served and the variety they had

very nice room and great breakfast. staff was friendly!

there was a male staff member pushing a laundry cart, he was walking behind my son and i

comforter (apparently nobody does laundry on sundays and they don't have extras)

it smelled in the room like dirty laundry

the wi-fi did not work the whole 3 days the people in room 324 stole stuff from us while doing laundry and the

pool was enjoyable parking

parking lot was in the back so you had to walk around the building to the front door, the carpets

00 for pet-overcharging for pet fee

most of the parking is in the back of the facility

parking lot is super small on friday and saturday night i had to park in an adjacent parking lot

very pet friendly

clean, close to where i needed to be, laundry available, full size iron and ironing board.

hotel, clean room, great deal, friendly staff, easy parking, safe location, lots of food choices nearby, easy

hotel offered great amenties like microwave, refrigerator, free wifi, coffee maker, queen size comfortable beds

breakfast was standard hotel breakfast

staff at the desk , the room was clean, the cart for luggage was easily accessible and the breakfast is a nice

breakfast was awesome..coffee was excellent

breakfast with meat and eggs plus many other items both hot and cold was delightful

the breakfast wasnt that great and there wasnt much of a selection

i also enjoyed the heated pool and spa, which made it nice to get some exercise and refresh myself,

loud and with a fight breaking out, which later police had to respond to clear out, even from the parking lot

the laundry room gets hot.

room was clean, loved the location, and loved that it was pet friendly

door leading to the casino wasn't ready so to get from the casino to the hotel you had to walk

hurt my back the next day was sore , needs a new mattress in that room , took my grandkids for spring break to

they have an excellent breakfast

we had the king size bed with the spa tub.it also had a mini frige and miscowave also.

comforter had cigarette burns all over them even though was clearly stated as non smoking room

driving 8 hrs they informed me that i didn't have my room that i paid for and the only option for smoking was

very clean outside and lots of parking. staff very nice and helpful.

smoking room smelt like smoke, but what do you expect, can't complain.

the laundry room cost way too much!

has a laundry room if you need to wash clothes

clean room truck parking.

friendly staff, big room, nice tv, free wifi, all-around good value for the price.

banging wifi 6

we arrived there was a pile of soiled laundry next to the elevator

this was evidently some sort of save the planet program so not so much laundry was generated

swimming pool was not open and the dryer in the laundry facility was out of order.

continental breakfast was a little lame but other than that everything else was very good

it would have been nice if they had a light complimentary breakfast in the morning.

i love the shuttle bus driver. very friendly and on time.

room was very nice and clean and tidy very nice kitchen at set up

breakfast

shuttle service, great staff, pretty good, complementary coffee, quiet.

the free breakfast was nice and included bacon and hard boiled eggs - not just toast and pastries

can enjoy the gym and laundry services with not interrupting or waiting time meantime i was at hotel

pool was closed for one of our nights which really disappointed the kids although they did direct us to an

breakfast ends early lol not much to complain about definitely my new go to place :)

room was big and nice to have a kitchen

parking while i was gone was reasonable. great shuttle service ( prompt service) good breakfast

free laundry facilities

laundry room, fitness room. rooms were very nice and updated. price was in reasin.

fitness center and laundry area was clean

liked that they were able to give me the same room for an extended stay and the free laundry facility they have

it has a lot of nice amenities like a gym, laundry, a little store area, and small appliances you can check

staff, located within minutes to airport, free shuttle service and even parking for 2 weeks of my car while i

the pool, patio, and bar are a nice reprieve for weary travelers

to leave really early to get on my plane and they went to the kitchen to bring me something for breakfast free

the room was very nice, pool and breakfast was really good too

a shuttle from the car return to the hotel would have been great.

wasent even staying the night my grand son wanted to swim for his birthday 0nly 7 kids we checked out 7:30 an

i wish that a few days parking were included with the stay for flying

it was nice to leave your car in the parking lot and take the shuttle to the airport

great breakfast! anything s no you would want!

we got neither of those requests, as our room was on the second floor looking out onto the parking lot

the room was ok, but it was across from the housekeeping laundry facility and they were up early and were very

called to the front desk and asked what floor the self-service laundry was on

selection of breakfast foods

location and shuttle service

we were also planning on spending a lot of time in the pool

- laundry service was very poor - lobby a bit cool - value for money ok but not great

dong who went out of the way in helping with quarters at the laundry

he was the cook, but realized the bar tender/ hostess was backed up and was wonderful in making sure customers

the airport shuttle made my stay so convenient

the pool and fitness room was in good condition

convenient to the airport. free airport shuttle. really good breakfast!

airport shuttle available

the pool was clean and open

location good, room good, near cmh airport. including breakfast. free wifi.

access to the airport, shuttle service is excellent and parking is reasonable.

good gym and the self-laundry facilities

in my bed room its complet for cooking and laundry

room - floor, bed, sofa was shaking probably due to some machinery as laundry room or something like that

there is also laundry and the receptionist have coins to change

shaking of the floor and after reporting it to the staff, we were told that this happens when the laundry is

the laundry facilities

my room was next to laundry room used by very loud associates throughout night and early am!!

was a pity that the wifi was not working on the 4th floor

the lack of some amenities, especially a swimming pool and cramped parking spaces.

i liked the size of the room - the couch and table - and computer desk with free wifi

friendly staff, shuttle to airport. clean and comfortable room.

i sent two text or emails that were forwarded to hotelrequesting info on catching free airport shuttle

you had to pay for wifi access, limited menu for room service that was a little expensive.

on bed was very thin, and unfortunately the hotel restaurant and bar is currently closed due to

disappointed that the restaurant and bar was closed

still had trash and dirty laundry

on the way to the room staff had the laundry room door open and there were people standing outside of the

friendly staff, good breakfast selection, nice indoor pool, guest laundry area, and plenty of parking

the laundry machine was

we did not get to use the self-service laundry because the dryers were un-serviceable.

easy access to the interstate. lots of parking. free internet.

what we paid, breakfast should have been included

a free continental breakfast would of been nice.

close to destination, free parking, easy enough check in

comfortable room with balcony. good gym and close to the airport.

the two rooms were huge, with one including a living space, full kitchen, dining room table, a pull out couch

the pool was a bit dirty

the suite had everything i needed for my stay, cleanliness, the tv and cable/wifi, the pool was nice, breakfast

the fireplace

pool was not open

too many kids there at this time

the bar had happy hour with complimentary drinks for guest and a great hot and cold breakfast

too many kids there at this time

kids, tons of them unsupervised in the pool and using jacuzzi like a baby pool.

too many small gymnastics kids at happy hour

had laundry, close to airport

place was dirty, smelled bad, and we didn t even get towels because there was no power to do laundry

us two towels no washcloths so i had to share a towel with my friend all weekend and then the laundry facility

each time were told it would be 40 minutes, then an hour, and they could not help that the laundry people didn

of this property with several convienent stores within walking distance and a clean, inexpensive laundry facility

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my

breakfast good and nice selection

breakfast was good.

we used the pool which was clean, warm and very enjoyable

the laundry service as my clothes came back with a 'damp' smell

great location, nice rooms, nice pool

beds are too firm and the gym was too hot and the equipment was very limited and in poor shape

no room service right now (unless requested)

downtown location, spacious bathroom, friendly and helpful staff, clean, great bar tender at the restaurant that

the free perks! was given two $12 passes to the hotel bar with my room key!

came home with my young kids and wife from the hockey game and there were at least two homeless individuals

great staff. bar food was good.

color scheme room service was tasty and fast

customer service excellent in all ares, check in, room service and valet

i arrived all of the dirty laundry was laying all the way down the hallways in front of every door

door didn t close room had drawers open when we arrived bed was rumpled laundry cart was outside of our

are perfect just that refrigerator and microwave were not in the rooms and no laundry

one of my favorite features was the free airport shuttle, which made getting to and from the airport so easy

was closed, gym was closed, tv had like 5 channels that worked

i liked that it had a couch area, and that it had a laundry facility.

the admendities of pool, gym, bottled water, breakfast, laundry & shuttle

the pool and breakfast were great

shuttle service to airport was very convenient.

how early breakfast ended, but other than no this hotel was as perfect

ice machines and coin op laundry available

didn't eat breakfast because of my diet i just always bring my own

front desk clerk was rude the first stay at this hotel i ask for a room looking over the front parking lot

the breakfast was delicious.

really enjoyed the continental breakfast,; it was much more than i expected

all staff were courteous and understanding (i was embarrassed to require help with the laundry' and, was greeted

breakfast could have better

excellent location, and really liked having the hot breakfast in the mornings

they wanted to charge me more for a non smoking room, but then they have a sign that says thy charge a penalty

no smoking in rooms.

the laundry room was nicer that my own

was beside laundry room and heard loud buzzing most of the morning

fully stocked with kitchen ware along with cleaning supplies, convenient grocery store gym and laundry inside,

the laundry facilities were great. plus the borrowing cupboards are such a good idea

perfect location. free laundry. kitchen

i tried to order breakfast room service the next morning and the hotel front desk person was rude and angry

the pool was amazing the room location the view from my window

my daugthers were able to go to sleep with us talking, however apparently the next door neighbors kids were

pool wasn't as clean as it could be and the pools area could use some sprucing up

good location near the cbus, very friendly staff, loved the outdoor pool and hot tub.

near restaurants. had breakfast. had laundry.

room was close the where the workers get their supplies & do laundry- they often keep the door open which carried

how rude check out day the family's and i needed lotion seen the laundry door open i requested 3 lotion she

clean, everything was easy parking, check in, breakfast

dozens of kids were running up and down the hallways until 10 pm and someone had a very large dog that barked

the laundry facilities cost way too much!!! it was $3.50 to wash one load and $3.50 to dry!!

parking available and restaurants close by.

well lite parking lot. very clean and really nice staff.

the staff, the pool , but the bar was my favorite.

i really enjoyed the pool and hot tub

pool, breakfast, employees, room

enjoy a hot breakfast and always book hotels who serve them

the young lady at the fro t deal was friendly and helpful with parking ideas for where we were going

the pool was under repair.

it was clean, comfortable, staff was excellent. my only issue was the breakfast.

i wished the swimming pool could of been open.

it was nice they had a small gym.

the pool was closed because of the current virus situation but its totally understandable.

breakfast was amazing

therefore making some things unavailable (pool and limited parking spots due to equipment in the parking area

minor' with the tv had streaming service the dryer in the laundry didn't have temp buttons' they were colors,

laundry services available & pet friendly

some discrete ashtrays out in the parking lot. away from the building

the spa was out of work while we stayed there.

my kids loved the pool and the free food and pop

a laundry list: - an early entry was submitted and confirmed from management on three different

great breakfast

large room with a full kitchen

bed was so comfortable breakfast bar was delicious

free breakfast is served in the bank vault

beware of the bugs on the bed especially if you travelling with kids

the queen rooms were a nice size & they fit my party of 8 kids, especially with the sofa bed

pool was freezing, minor nothing big. when checking in at 3, our room was still not ready.

advertised online that their swimming pool and work out rooms were available for use

be nice to have some minimal breakfast available

2-hour delay on room service.

the bar staff was a little aloof, and the menu was sub par.

the bar and restaurant is top notch

there was a fitness room and restaurant/bar on site

room service from the keep was delicious

pool water was very cold.

staff was friendly, room was great and breakfast was good.

weekend overnight was very noisy; kids running up and down hall way.

wifi was severely throttled even for simple music streaming

the pool area was great for the kids

that when i did laundry i seen a big roach in the washer machine

needs a laundry facility!!

they wouldnt give me clean sheets becus they said they where under staffed and laundry was backed up

com it said that there was laundry but there wasnt

laundry room closed off due to broken washing machine(s), and broken ice machine in the same area

10pm we had disappointed evening because we didn t have clean towels for a while, shower and kitchen area

breakfast was good, actually very good

the breakfast options and location were our favorite parts.

pool was freezing so the kids were quite disappointed since that was part of the reason we chose

pool was good

retired from the hotel industry after 23 yrs doing everything from laundry to front desk

clean and comfortable, very friendly staff and great breakfast selection included.

breakfast options, the pool was big. great location.

very nice continental breakfast. the staff was very helpful and friendly.

nice gym, good breakfast, new furnished rooms

they had only one working elevator, it was down all week, and the cleaning staff had to take the laundry and

this is to include security no ppe, laundry no ppe, social distances need to be adhered to

pop machine and laundry machine ripped me off.

wanted to use the laundry (advertised amenity) , but there was no way to coin changing (counter or machine) on

we could not hook into the free wifi

the description boasted of the many restaurants including kids meals and room service

bar was awesome

warm interior, restaurant on site, bar on site, coffee shop onsite. it was lovely.

the gym was awesome and has two peloton bikes

rooftop bar had excellent downtown views

hotel was in a great location, very clean and had a pool for the kiddies

great location and wonderful staff! clean rooms my kids loved the pool.

did not try breakfast or the gym, my friend and i were on a road trip and only stayed one night

and thanks rick for your kindness i enjoyed spending time it is too bad i didn't get to use the pool

was expensive, the facility was a little rundown, no staff at the bar even though it wasn't closed yet, expensive

fantastic view from rooftop bar with great food and cocktails

the hotel and hotel room was amazing the roof top restaurant and bar was amazing loved it

the food was fine, but the kitchen closed at 6:45p on a sunday per the person running the bar/restaurant

they have a wonderful roof top bar and walking distance to the short north

offered laundry facility

self service laundry was much appreciated during our three week stay in the usa

said they had 24/7 popcorn that my kids were pumped about but no popcorn.

an easy walk to nearby venues, and the indoor/outdoor pool was excellent

and the dinner, breakfast and pool were really nice too

the hallways smelled like cigarette smoke, even in the non-smoking section and the hallway carpet was old and

we had a smoking room and the floors turned your feet black if you walked around barefoot.

parking lot had remolding trash out of the trash can

you can take your pets.

i barely saw any people smoking

picture online showed laundry facilities, but there were none

you can not do laundry there anymore and no hot tub

clean and convenient. breakfast

the staff was absolutely amazing and breakfast was way more than anticipated

good breakfast.

liked, the laundry room, washer and dryer was good.

staff was courteous, on site laundry, room large and spacious.

it had laundry.

like that u can do ur laundry there and the roll in showers was clean and live that there pet

plug didn t work so my phone died the floor didn t look swept and laundry room right now t to my room was

would like to see laundry facilities available, as i sent clothes to be laundered and most were dry cleaned

and also maybe put a laundry room in the laundry service is to

staff on how to register/properly room a guest with a pet caused slight hassle

there was no breakfast very disappointing

i got a --- dollar room had to pay 100 dollars for a pet fee

loved the staff and the breakfast, pool and work out on site and laundry as well it was perfect i definitely

guest laundry available

now dryer on site working like they said for laundry pool door was

breakfast was okay

was advertised as having a 'pool' and 'heated pool' on a separate line which led me to believe there was a hot

pool, hot tub, and gym were all great

the pool was nice and the kids enjoyed it

even the trush not removed, the floor it's not vacuumed we told them its not clean and i have kids however didnt

room service was fantastic and friendly

friendly staff, nearby restaurants availability, room service, lots of attractions are

no laundry available.

there is no guest laundry facility, something that all hamptons usually have

breakfast was great location right nexxt to the convention cneter makes this a prime location.

streets were filled with unaccompanied kids and the entrance to the hotel was blocked and we were not able to

too pricey for such an average room no view no sofa no kitchen and no room service

staff were very pleasant and helpful and it was a real bonus to have the hotel gym open 24/7 to use

pretty much everything! the rooftop bar and grill was great though!

breakfast was fantastic

snacks and drinks at the mini bar in room were a little on the pricey side.

so my sleep was disrupted by rowdy guests and room service at all hours

the breakfast did not start early enough

room service did a really great job

laundry machine doesn t have timer display.

gym and pool were both excellent

just wish the pool was open later so we had a chance to swim!

breakfast was not good. didn t like the way eggs were prepared

i liked the pool gym and free breakfast

no laundry facilities on property

was working well and the wifi and tv cable too, close to fast food location

was poor did not have anything my grandkids were interested in except milk. nothing hot

breakfast was delicious and convenient with kids

there was good wifi service, nice refrigerator, tv with lots of digital channels

nice selection of food, and even a corner of frozen foods/drinks/candy/last minute essentials(ie laundry and

there was no security guard for the parking lot, even though staff was aware that break-ins were a recurring

the swimming pool was nice a little on the cold side

the gym was great loved the room loved the staff very friendly & helpful

lobby bathroom was small & breakfast didn t start until 7 am, so we were unable to eat any because we had to

the indoor pool was to cold.

pool in august was closed for maintenance - totally unacceptable for a summer break

did not like the eggs but the rest of choices for breakfast were excellent.

is very friendly, the breakfast is great and the hotel is in a good location, next to a lot of stores, dining,

the pool was very cold

the room we are in is bedside the laundry area and it is kind of noisy.

i was only there 1 night so didn t use the pool, the laundry, or the exercise fitness area

was close to everything we wanted to do, pool was small but well kept, front desk staff was super friendly and

room was comfortable and clean, the location was great, good access to parking

free, accessible parking; starbucks coffee in house

only bad thing is the laundry is in the hotel across the road

additionally, i would have loved if there was a place to run a small/quick load of laundry

elevator is smelling very bad laundry is very bad koridor are very bad room is very cold

we would have liked laundry facilities.

the pool, the kids enjoyed the pool area.

other than that the room was nice, clean, & was able to do laundry however $3 to wash laundry is not bad

laundry room didn't say how much it cost, i put a quarter in each slot but it wouldn't work

hallways downstairs near lobby open doors in several of rooms were open storage and supplies and laundry

that covid-19 has the pool, hot tub, & gym closed

the pool was dirty