the pool was on the colder side. wished it was warmer

the fitness center has too warm. i suspect the ac unit needs to be serviced.

used streaming services on the television, and i know we stayed during a busy weekend but the parking is limited

the rooms were very clean, the staff was great as well as the breakfast

rooms were clean, the breakfast was good, and the pool was a nice bonus for the kids

large guest laundry- 3 washers and 4 dryers

smelled like weed in laundry area

we like the laundry/ and restaurant within the hotel was cool

quality was poor, cleanliness was not up to decent standards-cockroaches in room, laundry and trash in hallways

hotel reeked of cigarette smoke despite multiple no smoking signs

the gentleman at the bar was very personable, but when the drink was mixed, it only filled less than half the

wifi was also down

the bar the pool table and the night staff

pool water smelled dirty. room was worn with chips in paint, dirty rug in room

was so good lastnight the bar man was very great love his work he s a very good worker i will be back in the

laundry room

how the breakfast was set up had to hunt all over for ot

we loved the little kitchen, it was perfect

best hotel breakfast i ve had

very clean. great breakfast and great location

it was ok and they have a laundry area for customers

they did not have a laundry facility

my room (218) must have been above the laundry; because at certain times

them a warning and said don't let it happen again this place does not have a for you to do your laundry and if

fact that you don't have a laundry room

casino, food, nice room, nice and friendly staff.

the bar on site has some great food and a great staff!

long distance to walk for parking and casino.

believe there should be more hannicapped parking spaces in front of hotel there were only 3 others were clear

the hotel smelled like smoke and the gym was too tiny with barely any equipment

self-service laundry room

great hotel with excellent amenities. free guest laundry.

nice breakfast, coffee in the very early morning. good guest laundry.

they had a guest laundry facility, which i did not use, but seemed useful

although we didn t have time to visit it, there was a very nice looking bar in the lobby

i did not feel safe leaving my car in the parking lot or spending the night in the facility

the only positive is they kept the parking lot lights on at night

should offer rides to downtown for customers safety as well as more parking lot safety measures

shower curtain dirty as well as the floors of the room which smelled tobacco and that was a non smoking

there was only one way in and out of the parking lot, so that helped

breakfast was great

breakfast was nice enough but didn't live up to they hype of the reviewers gushing about it

clean clean clean!!! modern! beautiful! great breakfast!

staff were friendly and helpful, especially the chef in charge of breakfast

breakfast selection. who doesn't like bacon? out of three mornings there was none.

the lack of amenities made the stay boring, the fitness and laundry rooms looked thrown together just for the

nice breakfast, cheap, laundry and gym, next to a nice roadside bar with cheap beer

breakfast so so. a building close to interstate, traffic noise.

the room had working air conditioning, comfortable beds, and plenty of parking space

nice breakfast, cheap, laundry and gym, next to a nice roadside bar with cheap beer

bed was comfortable, and the staff was very helpful when we did have issues, and room service was extremely

extremely pet friendly. staff was lovely.

the carpet in the living area was spotted (it's a pet-friendly hotel)

my teenage kids in adjacent room experienced the same issue

only room service available was from the savoy restaurant in the building, and limited options in

the hot tub looked a little grey maybe from not cleaning and lots of kids being in it

and second is that the pool isn t heated, kids didn t seem to mind but i would have liked to swim as well

parking was great

and second is that the pool isn t heated, kids didn t seem to mind but i would have liked to swim as well

room faced parking lot and the guys that must ve been catering breakfast were very very loud

the breakfast was great

good breakfast considering the covid times.

rooms are spacious with a full kitchen

very nice. very clean. dishes and a kitchenette with stove top burners were a nice touch.

breakfast and decaf coffee available upon request

super comfy bed and great bar & restaurant!

the hotel bar closed at 10 pm when you still had 6-8 people still drinking.

no room service even tho it s advertised that there is 24 hour food room service

was never told about shuttle service, left an old room service menu on my bed that was filled out by previous

lobby looked like hotel from john wick. bar was well stocked.

there were at least two wedding parties the weekend we were there so i get that laundry was busy but we did

room service breakfast was not that great

phones and wifi didn't work

we were told there s a soda machine in the gym but was sold out of everything then wouldn t give your

of room, comfortable beds, large size bathroom, fridge and microwave in room, easy to access wifi

however no laundry bag nor any bar or hand soap

checking in we went to our room and the hallway was full of dirty laundry

bar soap in bathroom, also cleaning people did not supply a laundry bag

room service was a little slow and menu a bit limited

my boys had some room service from the restaurant

modern and updated, free laundry (self serve)!

tv and wifi internet was very good

breakfast was great. staff super friendly.

it totally ruined our plans for celebrating the kc chief s super bowl parade with our kids, a waste of $200

convenient location! friendly and engaging staff! excellent breakfast!

location was great, lobby was nice, bar was nice.

the only thing we didn't like was no option of a hot breakfast in the hotel.

too much, didn t try, looked good for breakfast people.

breakfast options at little cafe area was limited.

for that cost i wish the hotel would provide a breakfast

we were looking for laundry facilities in the hotel and there was none.

noise from laundry???

my children's breakfast meals were not included.

everything was great, what you you expect from a quality hotel. roxanne at the bar was great.

room service for breakfast

staff on the front desk and the bar (drum) we're amazing, saw i was on my own and took the timeout to interact

i also did not like the fact that the bar does not open until 4pm

nice bar too

staff did not come by the first 2 nights i stayed, so i had to ask to have my room serviced

short staff and no room service due to quarantine so understandable.

laundry facility

just like cheap laundry soap

no laundry room for guests

wanted a smoking room

clean, not too far away from harrahs casino , good price.

room service food was lacking

facilities (pool/gym), location, room

loved that the staff answered phone calls for room service or front desk info and they were promptly responsive

although it would be fine for kids it is a hotel geared more towards adults

nothing. needed was a place where my grand kids could get burgers and fries pizza

pet hair in room

breakfast lady was upset because someone didn't come in so she was yelling at people to clean up

didn't have breakfast at the hotel, so i cannot say if it was good or not

the breakfast was delicious and hot

great location! very nice clean rooms! great breakfast!

i wasn't able to use the pool or gym, but i had no issues using their laundry room

excellent staff, great breakfast

we had a couple of light bulbs out and the breakfast could use an update

it was clean, comfortable and had free breakfast

we stayed in a suite with a sofa bed but we were given no bedding so my kids had no blankets the first night

only avaiable was a small bar like order area

food was delicious, the room was huge, and very nice pool!

not having continental breakfast. paying for parking when the room rate is already high.

due to covid the breakfast options were limited but there was still breakfast provided.

really nice room, gym was also nice. cocktail at bar was nice when it was open.

fact that you advertise a whirlpool and there isnt one

not a big deal but i had to ask what time breakfast was and where the gym was and where the pool was

pool closed without telling me

very much enjoyed my stay here. gym was great and the breakfast was awesome

i did not like that there was no room service with our 3 night stay.

it is unbelievable that such a big resort doesn t even have a place for guest laundry.

outside of my room was a pile of laundry. must of been 2 or 3 rooms in the pile

they were doing renovations and no room service

from the bar and we brought back to our room

t have a real bar, just a mobile bar where the bartender didn

the casino located next-door

pool was down, very little staff, some fixtures broken

i like the hotel's proximity to the argosy casino

picture showed a pool and when called up there they said they had a pool but the pool been closed for 6 years

the swimming pool wasn't open

room was spacious, and having an in-unit laundry was a huge convenience

the bar could stay open later though than 10pm

no breakfast and parking was not very plentiful if you chose not to valet

breakfast started the day off just right and valet service came in very

the hotel was super clean, good amenities (gym), and good location

loved it all except for no room service, easy access to food or coffee machine in the room.

location, cool vibe, the bottom floor bar and rooftop bar were both excellent

rooftop bar could of been open

was a walkable distance from our concert venue, the italian restaurant lazia as well as the room service breakfast

good bar scene; good meals; good room layout (i think think that's the right word?).

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

requested for extra plastic laundry bags and was told that the hotel didn't have any

had a lot of kids across from us making noise, letting doors slam but not terrible

pool was so far away from rooms

great pool

pool closes at 10 extra cost at the restaurant a 20% service charge shouldn t be added to my bill

requested room that had not had pets

the view was amazing and the tacos from the bar were delicious

room service was timely and delicious

spacious rooms and the pet-friendly $0 pet policy!!

instead i went home and did laundry, and did not make it back

it was very disappointing, especially for the kids

the indoor pool was a bonus

pool needs to be bigger with more options for younger kids.

hotel because it had a good price that all of us could afford and a heated swimming pool for the kids

very clean and nice, breakfast was incredible, everyone was nice

pool was indoors, restaurant and friendly staff.

wish the pool and hot tub were ready when we got there but i booked knowing it was out so i can fault them

kids were playing with the doors on our hallway all night

everyone there from the front desk lady (she was extremely friendly), the two ladies behind the bar served up

the guest laundry machines were broke also

laundry room was very convenient

the gym was dirty

went for a business trip with our 2 kids and it was a pleasant stay

the pool wsz great for the kids

everything was wonderful! really convenient laundry facilities!

no laundry available and our room 112, fridge doesn t work well.

the carpet had stains, the walls and furniture scratches that were beyond wear and tear

the fan didn t work and no cool air in the gym of all places

insistence that i be in a h-cap unit on first floor because of my pet

has a pool and laundry

laundry facility took my $$

staff knock on my door and accuse us of smoking in the room whn clearly my room across frm the laundry room /

laundry room close

the laundry room was not working

broken laundry and washing machine. daily cleaning is not neat.

parking lot was a bit small for bigger cars and the elevator was very sketchy

convenient parking

no wifi or tv service.

the breakfast is amazing for the price

not a lot of parking in front.

car got hit in the parking lot and the front staff was very unhelpful and tried to tell me how hard it would be

no problem with parking

dirty everything, bad location , horrible parking

use pool friday night when we got there but it was open on saturday so all was good with the

really nice lobby, clean room, breakfast, laundry

breakfast was good, a little variety would be nice.

easy acess and lots of parking.

a truck was stolen the night we were there from the parking lot

parking lot very small if you have a large vehicle you won t want to stay here.

laundry room only had one washer and one dryer so i had to wait a bit to get started

free conveniently located parking is always a bonus

clean with plenty of parking

free parking

very clean, nice staff, good breakfast, pool was clean and warm.

laundry room

the pool not being open and when it was open in the morning it was freezing cold

indoor pool

price way to high, first room we were given was not clean and ready, wifi was slow and could hardly get more

great location, very friendly staff, kitchen equipped nicely for extended stays

to the fact that i did not want to take bedbugs home and due to the fact that i would not do my laundry there

close walk to the pool and to wof

noticed several small ants all around the kitchen sink

parking , not all cabins had close parking to the cabins , also very tight spaces , top bunk bed

wish there would have been a pool code/key for guests only

no breakfast included no laundry on property

not kid friendly, the kids area is a daycare for when

partner and i decided to take a kids free weekend trip and it was amazing

the room was clean, had free wifi, and fridge

our room was lovely and spacious, food at the sports bar was good too - delivered by a robot!

trash bags, and dirty laundry old paint buckets, dry wall pieces everywhere

it does have a laundry room

when talking to the staff they said we have not anyone to do laundry the elevator was broken so we had

tv didn't work, the fridge didn't work, the laundry facility was filled with laundry for hours and front desk

room was across from laundry facilities and there was a machine beeping all night

liked that they had a kitchenette with dishes and utensils provided

did not like the nonrefundable pet deposit

pool

loved the little kitchen area

parking near the front entrance was limited, but back parking lot was well lit.

we arrived late and had an early morning and had to do laundry the woman checking us in took forever to process

the gym and staff was great

we had kids and didn’t get in until 9 and wanted the to have some fun but only had about 20minutes

my favorite part was the gym and the pool conveniently located by the gym

slush and ice in parking area, brother-in-law fell and had to go to urgent care

car parking and guest laundry are great!

bartender wasn t around and there were multiple groups came into bar and nothing available.

reception area and the bar area were very inviting and the receptionist was extremely polite and happy

the free area shuttle is amazing and made this such a great value

staff was wonderful. shuttle driver great. no issues,will stay again.

the night my bed just starts shaking violently on its own i think it is because we are under the laundry room

there is a guest laundry with 1 washer and 1 dryer located in the building and you can purchase laundry supplies

in room wifi was usable but slow, despite a dedicated ap in the room

parking

location, excellent breakfast, clean, great staff.

never could find the gym

i was expecting the restaurant to be more like a restaurant than a bar

wifi did not work throughout the hotel

just at night be i g so close to the bar and people outside near the vehicles.

searched for a hotel that was pet friendly

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

especially consider including a laundry room in your facility please

was only 10 or less tv channels to watch i have kids that love to watch cartoons and there was none so thank

a cereal bar or a waffle station would really expand the breakfast option, especially for all the kids visiting

the breakfast could be better, not a big deal though. $75 pet fee seems excessive

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

i found the bed to be just a bit too hard for my liking. the room service menu was very limited.

dated hotel, dirty rooms, small spaces, nothing to do for kids, very very low water pressure, not suitable for

the bar staff were super friendly and very accommodating

com that the sofa bed be made up when we arrived, for the kids

breakfast was varied, especially appreciated the spinach quiche rounds

the pool has also been closed down by the hearth department and not in use

delicious everything breakfast

the room had a musty smell and the pool could have been clearer.

the pool was small and breakfast was not regularly refilled as things ran out

gym seemed well-equipped although i did not use during my stay it due to illness

room service experience

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

liked the indoor parking and on site food and bar areas

price of cocktails at the hotel bar

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

clean facilities and a nice gym

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

laundry facilities

when i saw the photosof this hotel and realized it had a full kitchen, complete with a dishwasher and stove,

breakfast was very good

we not recommend if you have kids or make any type of noise

room was clean and liked having kitchen.

00 for a single load laundry soap

have a laundry room

gym could have been cleaner

they went out of their way to speak to me every day, from the kitchen to housekeeping

friendly staff, good breakfast, nice rooms

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

missed having the disney channel for the kids to watch

we had a wonderful family weekend and i love the spacious rooms for my kids!!

room, kids accidentally ordered high speed internet and a movie i didn’t know about

comfortable beds, tv channels i like, pool area fun for the kids & room for adults to gather & play games,

smaller than expected pool area. lack of gym equipment

we really liked the availability of the complimentary shuttle service to restaurants in the country club plaza

we really enjoyed the patio and the room service

the fireplace at the restaurant & bar was especially cozy & added to an already wonderful

it was extremely hot out during our stay, so being able to utilize the free shuttle service to go out to dinner

) there was no: room cleaning; laundry service

room service was very courteous and timely

no pool

room service was also beyond amazing for the next morning

24 hour room service would have been wonderful.

excellent laundry service

we ordered room service and the food wasnt great either, i would give it a

pool is beautiful but not relaxing when overrun with kids jumping and screaming.

really good breakfast

the room we were in was old so could use some fresh paint etc, lobby and restaurant were good the gym was also

this usually is from cheap laundry detergent and unclean carpets

our room was right across from the laundry and was noisy and was not what i booked

and modern rooms, friendly and helpful staff, great location, plenty of on-site amenities like laundry and gym

room alloted opposite to laundry room and lot of noise was coming, water was leaking from fridge or somewhere

we stayed in the basement right across the laundry room

parking lot was adjacent, and property was well-secured - we felt completely safe

friendly atmosphere,plenty of parking, comfortable bed, great breakfast

it had everything we needed - even a spa tub

a luxurious italian suite complete with a plush king bed, jacuzzi tub, and fireplace seating area for two

there was plenty of parking in a quiet neighborhood near downtown

loved having the laundry facilities on site and at a reasonable price

appreciated the on-site laundry facility

i used the laundry room, which is very convenient

they provided a laundry basket

had a full kitchen and laundry facilities

then my kid was sick so i had to do laundry & the residents left clothes in the only working washer & dryer

pets stay free, swimming pool, smoking rooms, comfortable rooms

the wifi sucked

didn't get wifi code

the pool was not available . the towels were low thread count.

laundry facilities available

tub leaked into laundry room below our room and we were accused of damaging it even though there was excessive

with the weather issues laundry was delayed, but it couldn t be helped.

small indoor pool, laundry facility

laundry room could have had moe than just one washer and one dryer

a cheap room to sleep in head out or if you want to lay low for a few days it's great but the laundry facilities

the breakfast was expected but would have liked for it to be better

the sidewalks and drive way /parking lot was slick with ice and snow

they served small (bite size) sweet rolls, bagels and cereal, for breakfast

wifi could be better

the key card did not get the pool door open and the laundry soap was out.

pool was out of commission

were unable to partake in the breakfast due to needing to be on the road prior to breakfast beginning

pool water was very nice but the room itself was stifling

that the people upstairs literally walked like a heard of elephants, and also the fact that the kids in the room

desk was friendly and helpful, and great breakfast options

access to hwy 35, pool, breakfast, wifi, and pleasant staff.

very nice breakfast and comfortable.

the indoor pool and hot tub was superior

the pool and jacuzzi were closed the second night i was there and i had picked this hotel because of

however front desk very helpful showing us location of laundry mat and told us we could go over to holiday inn

this was day 7 on our trip driving from oregon to florida and one of our planned laundry days

breakfast, workout room and convenience of location.

parking spaces were a little tight for a truck and not very well lit on the back side of the

did not like that i had to talk to their tech support people regarding non working wifi

breakfast was very good. indoor pool is an added bonus

the pool was shut down by the city so i was not able to do my water workouts.

pool needed cleaning lots of hair and chlorine my eyes were burning just sitting in the pool

friendly staff, great room, good breakfast,

and yes, a wonderful breakfast

the room was very nice, and clean. the laundry was really nice too.

we used the guest laundry service which was great with a longer term stay

furnishing, clean functional elevators (no stained carpets, or broken tile)and a great breakfast

everything was good, except that we didn't have breakfast.

kitchen area is fully equipped which would be great for longer stays

free parking, a swimming pool, and guest laundry, add to the things that matter when making your choice of

noise from the laundry facility could be heard from the room

parking lot was easy to get in and out of even though there was snow this weekend

the pool was well maintained and the breakfast gave everyone great options for everyone

great location, very friendly staff, and excellent hot breakfast

lot , neighborhood is safe convenient restaurant on same lot and quick trip both just a hop skip, laundry room

good location, comfortable, very clean, secure laundry/vending area

the other thing i liked was there is an onsite laundry facility

laundry facilities were adjacent to our room

features= a safe, iron and ironing board, large refrigerator, 24hr laundry, hardwood floors, plenty of instant

ya the worker was lazy and didnt even have breakfast at all at 10:45 when i checked out!!!

continental breakfast would be nice, but hy-vee, walmart and a stack of other stores and restaurants were

to get to the floors , not one floor was ground level there was never anyone at the desk the breakfast was good

very modern. plenty of well lit parking.

stayed 11 days and it would ve been nice if the breakfast had changed a little bit in that time that we were

our room was in the basement, near laundry etc

great location and nice amenities... open laundry room facility with seating while you wait.

laundry facilities were inadequate with just one machine

the laundry room was a welcomed amenity

location/ cleanliness/ breakfast

broken elevator, flood laundry/ice machine room

dryer in the laundry room needs to be replavef. it took 2 hrs to dry a small load of laundry

are wrong and need to be changed, especially since the ice machine is located in the guest laundry, and only

nice continental breakfast provided in the morning with multiple choices for both hot and cold foods

parking lot was horrible with potholes and what seemed to be a lack of parking

laundry facilities out of order

friendly staff, decent breakfast, nice laundry facilities

good breakfast. laundry facilities were clean and worked fine. helpful staff.

they laundry lady was rude as well

only thing we didnt like much was the laundry facilities, the dryer never really dried our clothes

staff were eating, lounging and folding laundry in the lobby

they did an amazing job handling the malfunction with the pool motor or whatever tripped the smoke alarm

size of room. comfort. small kitchen in room.

pool excellent

was clean, staff was great, breakfast was good

no laundry facilities

the breakfast offerings in the morning were plentiful (eggs, sausage, biscuits and gravy, and more)

the spa wasn't working

parking was kind of tricky but not sure anything can be done about that

we couldnt utilize rhe sqimming pool because it was allegedly down for construction but yet no construction

the door to laundry room locked early

also the office smelled like pure laundry detergent and bleach

it had 2 small tables that were dirty and an open area laundry room attached to it, which had a gross, dirty

excellent wifi in room 169

room had 2 lightbulbs out the mattress wasnt comfortable the parking wasnt great the wifi

great price, clean room, good parking, & awesome location.

breakfast selections

eggs at breakfast would be great and good customer reward kinda program

people in parking lot asking for drugs

breakfast

were sent to two dirty rooms, the pool was broken, the soda fountain was broke , staff was rude

only one real issue, due to the tile floor path from the pool, was across the lobby to the elevator it was

breakfast did not offer many options and the options that were available did not taste good, poor

location! cleanliness! decent breakfast!

the bar was only open weekdays at 5 and no weekend service.