bed was not comfortable and kitchen did not have anything no pots pans nothing.

it smells of smoke and everything is covered in pet hair

much too much money for the room and it's crazy the pet fee plus taxes all around too much money for the place

prices and lose the pet fees or just make it a pay one time thing not daily and don't add taxes to it

comfortable beds, plenty of space for kitchen items, functional fridge, in-room sink, working microwave, updated

only thing we didnt like much was the laundry facilities, the dryer never really dried our clothes

laundry facilities out of order

good breakfast. laundry facilities were clean and worked fine. helpful staff.

breakfast was okay, good location, clean room, laundry service

they laundry lady was rude as well

cockroach, the ac didn't work, the bathroom sink overflowed with even a little use , no pool, no laundry and tv

very dirty, no elevator, laundry room was out if order for a week and 1/2

charged because there was a little kool-aid stain on the sheets that would have came out in the laundry

the lady who checked me on was super nice. laundry on sight.

i love that it's a under $20 pet deposit and they serve breakfast

washers and dryers literally two days trying to do my laundry

doors not working; hard to get extra towels because told they were liked out of the laundry room; breakfast was

i had to do a load of laundry there

lights in hallway, lights won t come on right away, the outside door wouldn t work, the wifi would kick off

card scanner did not work to allow us access to the building from the area of the parking lot we were in

breakfast

breakfast was poor

i booked five double rooms non smoking and they didn t have those waiting for us

we booked a non smoking room and the bed cover had burn holes all in it.

traffic in parking lots unwanted drama appears to be a problem but felt a little safer and uneasy when the

also the office smelled like pure laundry detergent and bleach

the door to laundry room locked early

it had 2 small tables that were dirty and an open area laundry room attached to it, which had a gross, dirty

couldn't get a smoking room

room had 2 lightbulbs out the mattress wasnt comfortable the parking wasnt great the wifi

breakfast & location were just fine for what we wanted to do.

the rooms were so quaint, parking was easy, the breakfasts were fabulous, and the ambience was just perfect

breakfast was delicious and it was great to have access to the kitchen

the fresh, hot breakfast was delicious!

there was plenty of parking in a quiet neighborhood near downtown

laundry ate my quarters

clean water and the kids loved it

comfort, pool and friendliness

small parking lot very cramped

pool open till 10 or ll

am not a big breakfast person all i needed was a waffle machine

i like the fact that i had a kitchen and two separate bedrooms

stay was unexceptional except for the previously mentioned service by the kitchen staff which was

excellent breakfast, for a hotel anyway.

clean and had plenty of space for me and my kids

our room was between utility closet and laundry room. so noisy .

i requested a laundry bag and was told they don t have them

missed having some of the usual things like make-up remover wipes and laundry bag in the room.

wifi is not password protected and very slow.no bacon offered for breakfast.

great breakfast, gym, pool, and other

free laundry

we had only two forks and two spoons to last us for 4 days, the gym was attached to the laundry room and

thank you for the laundry room

pool chairs were broken and the pads were dirty, the fitness center was next to the guest laundry with no door

pet friendly also means people with allergies are not going to be ok without meds.

from the sales department, and gave us and other guests some nice perks - breakfast tokens and laundry detergent

the pool is incredibly small and the fitness room has equipment in subpar shape

indoor swimming pool and friendly staff

had to clean hair and something brown out of the tub and throw away a used bar of soap with hair on it

huge convention was happening when i checked in so the parking lot was full

free laundry which is a

loved the work out room and the free laundry

free laundry which we have never seen before

guest laundry

a little loud early in the morning but i doubt all rooms have that problem as we were near the laundry area for

quiet breakfast laundry large room

i really don't like a room that a pet has been living in

our room overlooked the front parking lot, so not much to say on that

liked that the mexican restaurant that shared the parking lot and how it was close to our cheer competition

the jacuzzi and indoor pool were the bomb

i also loved being able to do my laundry

we did not eat breakfast at the hotel, but it looked good.

our puppies were also happy because there is a pet walking area

was great, pool was terrific we have nothing negative to say about our stay there in fact we plan to stay

pool, free breakfast, beds very comfy

the room had a table with two chairs, closet nook with hangers, laundry basket, ironing board and luggage rack

a lot of strong odors (like laundry detergent)

guest laundry.

i have any complaint about the property it would have to be the laundry facilities

the laundry facilities were a joke

the laundry facilities could have been better. a washer and dryer on each floor would be nice.

great service, food, beds, quiet rooms, clean, pet friendly

the kids loved the pool being halfway in and halfway out and the large king sweet fit our family of 5

location is close to youth baseball and softball fields, there were a lot of kids running around

value when traveling with pet, good rewards program, clean and comfy room, and friendly staff

we stayed as a team as mentioned above and chose the place for the laundry onsite, pool and the restaurant

this usually is from cheap laundry detergent and unclean carpets

and modern rooms, friendly and helpful staff, great location, plenty of on-site amenities like laundry and gym

we were placed in a basement room a few doors down from commercial laundry

app for laundry machines only accept us, can asian or ebt cards

small, exhaust fan in bathroom did not work, lighting was poor, and our room was next to storage, laundry room

room was old and right next to a very loud laundry room

equipment in the gym was old

perfect for pet accommodations

friendly staff, delicious breakfast

need to be replace and wish they would serve breakfast till 10 also need to pay attention to laundry

breakfast was good (scrambled eggs, sausage links, bagels, waffles, cereal)and there were

there was fresh fruit, fresh bread, waffles for kids, toast, peanut butter and jelly

gym hours equipment didn t work. same breakfast every morning. sausage always cold.

it smelled in the lobby, the room had a weird smell of old, and they couldn t get the wifi to work

the machine was in a laundry/ice room and it was disquietingly dirty and the machine didnt even

the laundry/ice machine/vending machine room smelled like sewer

not sure if it was because it was because we were next to the pool, or it just needed the a/c turned on

and a free breakfast

the suite the spa tub buttons were broke still waiting for my 100

the staff is always friendly, rooms are clean and well stocked, breakfast is consistent and love the great

the suite the spa tub buttons were broke still waiting for my 100

laundry facilities were inadequate with just one machine

great location and nice amenities... open laundry room facility with seating while you wait.

the laundry room was a welcomed amenity

our room was in the basement, near laundry etc

a great breakfast with pancakes

the pool

not a big deal. the bike in the gym was not working.

swimmimg pool clean and open in evening

nothing too fancy about this place, but it was clean, easy to get to, easy parking, and inexpensive

try to over charge double for pet as they did 2 weeks before same place

no breakfast included no laundry on property

the casino was beautiful, even though i don't gamble, i loved the decor and feel

the view was amazing and parking is free

more movie theater, kids quest or decent resturants

there is no daily turn down service, there is no free wifi, there was a $62 charge when i got to the hotel that

was nice staff was extra cool great laundry room great place to relax no complaints

the breakfast was amazing

heard them late at night and the last morning we were there it sounded like there was a jungle gym above us

everything was very clean, the hot breakfast was delicious and all the staff were very solicitous and helpful

very clean, free parking, hot breakfast included, and extremely friendly staff

the lady at reception was very nice.got me some laundry soap

clean. laundry room is in working order. staff was friendly.

on site coin-op laundry was a bonus after spending a week on the road

location and affordable plus laundry facility

breakfast was not as good as we have had in the past at best westerns, but i believe it had to do

there was no hot water dispenser at breakfast for my hot tea

breakfast was decent with fresh waffles

hot tub and pool were nasty

property was clean and quiet, the room had full amenities, and the breakfast was basic but what i would say

getting through the parking lot

don't k iw if my room was by the laundry room or what, but there was a very irritating humming noise that went

dirt in the shower, easily washed off with water, and someone in their housekeeping/ laundry staff is shedding

late night random people standing outside the parking a lot gave me the creeps

the pool was small and did not have enough chairs

breakfast, expected more than toast n cereal.

nice atrium and great breakfast

excellent breakfast

breakfast was a challenge due to groups of students

parking definitely needs to be bigger

very limited parking, and somewhat difficult to find.

is looking like new , very clean , breakfast was very delicious possible to choose in menu steff very friendly

were informed we would have free breakfast but since we have kids we would have to pay for their stuff even

very clean and nice, breakfast was incredible, everyone was nice

pool was indoors, restaurant and friendly staff.

pool room was dirty

to the fact that i did not want to take bedbugs home and due to the fact that i would not do my laundry there

outdoor pool and spa were situated just across the road

the children enjoyed the pool

location and wof parking included was great

ants. spiders all over the kitchen

everything was wonderful! really convenient laundry facilities!

no laundry available and our room 112, fridge doesn t work well.

heated pool

it snowed while we were here and they plowed the parking lot

staff is always so friendly, helpful, breakfast is good, beds are comfy

laundry room was very convenient

the guest laundry machines were broke also

got to enjoy the pool this year was warm and very clean the rooms where perfect and to finish the breakfast was

the breakfast was great

wish we had the kids with us and we stayed more than the night

staff knock on my door and accuse us of smoking in the room whn clearly my room across frm the laundry room /

room was very humid everything felt wet but our room was close to the pool and across from the laundry room

laundry room close

the laundry room was not working

laundry facility took my $$

the gym was very small but clean

of the other guests children were very loud and disruptive in the pool area and in the hallway

they have a great breakfast

friendly and accommodating staff, nice up-to-date room, awesome breakfast, and amazing location for local access

the breakfast and friendly staff

breakfast bar

we were in the room right next to the gym, so that was a little loud.

staff was nice. pool area was nice. whirlpool was too hot for us.

pet friendly

some pills under the bed skirt, kind of dangerous for my kids

really nice lobby, clean room, breakfast, laundry

wifi was ok

wifi was terrible, didn't connect and would drop all the time

missed breakfast, bed was a little too soft for me

the breakfast was incredible

laundry room only had one washer and one dryer so i had to wait a bit to get started

love their breakfast

breakfast was good but sometimes it took long to get food cause of the amount of people but good

spacious, plenty of parking and a real breakfast

continental breakfast was great! staff, location and room was very clean

the pool, gym, and laundry facilities were great

kids liked the small indoor pool

after a couple of times of kids being kids in the common areas, and subsequent apologies made by me as well as

pool was very warm and the hot tub felt wonderful housekeeping was very nice and the lady

parking lot could use a bit of upkeep.

laundry room

the extras they included in the kitchen they had a blender an air fryer and all you daily kitchen essentials

kitchen in room

pool was a little small

with two kids and did so for the pool and was not informed of pool being out of order until after we already

i did not feel safe leaving my car in the parking lot or spending the night in the facility

should offer rides to downtown for customers safety as well as more parking lot safety measures

shower curtain dirty as well as the floors of the room which smelled tobacco and that was a non smoking

there was only one way in and out of the parking lot, so that helped

it s in is sketch with a bunch of homeless people hanging about right outside the hotel parking lot

quiet. easy check in and out on site places to eat convenient parking

there was no valet parking as advertised as part of the reason for such property fees

hard to find program for the kids here

a while to get noodles from the noodle bar and one day it was closed because they didn t have

no self serve coffee bar in the casino.

we arrived on late monday afternoon, my 12 yr old wanted to swim but he could not as the pool had not been

clean, nice accommodations, excellent breakfast

parking lot is a little small and can be tight for bigger vehicles.

very large room, hotel was very clean, friendly staff, lots of parking spaces, good restaurants nearby

fitness center could use an upgrade and tlc

staff was very helpful and courteous, and it was great to have an on site laundry for softball uniforms

couldn t connect to wifi, there was no extra blankets pillows dirty laundry bags in room

location, cleanliness, breakfast, staff

it was gust regular breakfast.

i wish there was an ice machine on our floor. no hot breakfast.

some staff aren t friendly. laundry room isn t the best.

stayed there a week so we had to do laundry while staying there and to only have one washer and dryer doesn

poor wifi, broken laundry, beds, thin walls

checkout used to be noon and they've set it back to 11. no laundry available

we were awakened in the middle of the night due to minors partying in the parking lot

self-service laundry room

they had a guest laundry facility, which i did not use, but seemed useful

nice breakfast, coffee in the very early morning. good guest laundry.

great hotel with excellent amenities. free guest laundry.

rooms were very clean they had a bar the food was great the drinks were great and the staff was awesome

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

requested for extra plastic laundry bags and was told that the hotel didn't have any

daily room service

a girl was on her period in pool on her legs and kids jumping off the swimming swim way to get in almost landed

pool had 3/4 chairs when we had gone - but when i looked out our window i saw they had added more

modern and updated, free laundry (self serve)!

breakfast was great. staff super friendly.

was told i couldn t go into the gym due to vivid

wifi didn t work for a majority of our trip

tv and wifi internet was very good

room was spacious, and having an in-unit laundry was a huge convenience

got late check out but they were kind of weird about it

kitchen person closed kitchen at 10:00 and kitchen hours are till 11pm

they do not explain anything about the hotel when checking in, gym info, room location, anything about the

liked having breakfast and a bar at the hotel as well

no room service

room service was prompt and staff were friendly

kids menu or ala carte on the menu

it was perfect for our stay because my daughter had a gymnastics competition at union station

i also loved how pet friendly it is

instead i went home and did laundry, and did not make it back

the indoor pool was a bonus

pool needs to be bigger with more options for younger kids.

very clean, nice rooms, and great breakfast

faucet to our spa was broken

great location. awesome bar and great dinner.

great hotel, but it's not so great of a location if you have kids or plan on walking around, especially in the

was never told about shuttle service, left an old room service menu on my bed that was filled out by previous

room service was amazing

restaurant food was not good nor cooked correctly due to kitchen staffing not coming in, the mini bar pricing

breakfast lady was upset because someone didn't come in so she was yelling at people to clean up

pet hair in room

more of a pet walking spot

didn't have breakfast at the hotel, so i cannot say if it was good or not

great location! very nice clean rooms! great breakfast!

breakfast selection. who doesn't like bacon? out of three mornings there was none.

very clean, great breakfast, whitney was so friendly!

hotel, great gym, very clean, polite staff, central located, good spacious rooms and very comfy beds

breakfast could be better

then the breakfast excellent so close to the convention you can walk and ride the train for free

i wasn't able to use the pool or gym, but i had no issues using their laundry room

the breakfast was fine. the location was perfect for our needs.

i heard him go off on another person i felt extremely uncomfortable, not just for myself but my kids

location size of room kitchen

breakfast options were excellent for any dietary needs

i prefer complimentary breakfast, especially when paying a higher price for a room

pool was freezing and no hot tub

didn't have breakfast. liked the closeness to the streetcar.

pool, and fitness center

the bizarre, ghastly, decor of the resaurant and bar area no safe in the room

it was ok and they have a laundry area for customers

them a warning and said don't let it happen again this place does not have a for you to do your laundry and if

fact that you don't have a laundry room

asked for one when we got back and did not have keys for the laundry room

6) requests for additional towels had to wait till next day when laundry service started up again

especially consider including a laundry room in your facility please

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

my kids we're dissapointed

location was excellent. the breakfast was hearty.

staff, good place to stay pet friendly would recommend this hotel especially if you have pets

staff did not come by the first 2 nights i stayed, so i had to ask to have my room serviced

one time we called room service and got no answer

nice bar too

short staff and no room service due to quarantine so understandable.

over priced room service

laundry room

planned to use the pullout bed for kids but there were no linens anywhere in the room, it was late so we all

pet fee was outrages for just one night stay

it had gym and pool fun for the kids

bed, quiet hall, quick elevators, nice bar attached, close to venues, newer building, felt

t find my reservation for almost an hour and a half also later on after coming back from the casino, my room

room was clean, gym was incredible for a hotel

we had to shower ourselves and small kids in cold water (was 105 heat index all day and showering was a must)

the gentleman at the bar was very personable, but when the drink was mixed, it only filled less than half the

pool water smelled dirty. room was worn with chips in paint, dirty rug in room

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

location with shuttle to the plaza

loved the remodel!! staff was awesome and room service was great

ordered a cheeseburger from room service and it was delivered to me overcooked

bathroom; 24 hr gym

grand classic older hotel nice bar and wonderful restaurant

in addition the staff ( front desk, valets, bar and coffee bar staff and housekeeping)is wonderful and genuinely

the tall, thin gentleman working in the bar was extremely friendly and fast at service

not seem very friendly with the exception of the check-in clerk who was fine (though no info on wifi was provided

for that cost i wish the hotel would provide a breakfast

i also really enjoy the bar and restaurant

the kids that was running around knocking on the hotel's door and being very disrespectful

modern building friendly staff that greeted us with snacks for the kids

the workout room and pool were great

the gym is out of this world

is across the street from a bar and got a little loud in the wee hours of the morning but the staff did everything

loved it all except for no room service, easy access to food or coffee machine in the room.

i have stayed here before but experienced the bar for the first time on this trip

i wish that the espresso bar was open earlier than 7am... even 6:45 would be great!

good bar scene; good meals; good room layout (i think think that's the right word?).

there were at least two wedding parties the weekend we were there so i get that laundry was busy but we did

the speakeasy bar -- so fun

not room service - albeit i was told after this was on request

spent more than we normally would as a treat to ourselves for a weekend getaway without kids

room service dine in options

noise from laundry???

we were looking for laundry facilities in the hotel and there was none.

great views, good food, and free wifi

lots of kids around with a conference but it wasn't that big of a deal.

nice staff, clean rooms, pool!

checking in we went to our room and the hallway was full of dirty laundry

however no laundry bag nor any bar or hand soap

bar soap in bathroom, also cleaning people did not supply a laundry bag

i loved the pool, even if it was unsettling to know that it was on the top floor of the hotel right above our

great service and friendly people. great bar and restaurant.

broken laundry and washing machine. daily cleaning is not neat.

the price for one night was a bit much. and the parking lot was just a little tight.

clean and nice staff and good breakfast.

wifi terrible.

bad of an area overall was a good clean room and hotel was great distance great tv selection and wifi parking

room service experience and unique space

gym equipment didn t always work

the carpet in the living area was spotted (it's a pet-friendly hotel)

very nice old hotel with a excellent bar and grill.

the gym was really cool and i loved the penguins

we like the laundry/ and restaurant within the hotel was cool

quality was poor, cleanliness was not up to decent standards-cockroaches in room, laundry and trash in hallways

smelled like weed in laundry area

large guest laundry- 3 washers and 4 dryers

it's not real nice but it's a good deal and i'm not very fancy nice pool lots of stuff nearby

breakfast room has not enough seets

rooms were clean, the breakfast was good, and the pool was a nice bonus for the kids

felt the parking lot was very dark, the rooms could use some tlc & there was not near enough parking

were disappointed that the pool was broken and our kids did not get to swim as they were looking forward to that

rooms were clean, the breakfast was good, and the pool was a nice bonus for the kids

room service experience

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

gym seemed well-equipped although i did not use during my stay it due to illness

clean facilities and a nice gym

family friendly the bar stayed open late

price of cocktails at the hotel bar

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

liked the indoor parking and on site food and bar areas

laundry facilities

parking, location. breakfast

wifi not secure

room was clean and liked having kitchen.

pull out bed was very uncomfortable for kids and parking garage had some mischief

car parking and guest laundry are great!

the location is perfect and the shuttle makes getting around very easy.

the gym is a great for a hotel gym

breakfast didn t have eggs and bacon as was showed in the promotional video

breakfast could have been included for what we paid and for the quality of breakfast.

) there was no: room cleaning; laundry service

lounge room service could stay open later.

while there isn't a pool (which is a drawback), there are offering such as the music on the green and live jazz

no pool or hot-tub

room service food was not as good as the restaurant s

excellent laundry service

pool is beautiful but not relaxing when overrun with kids jumping and screaming.

i loved the balcony ( scenery) and the pool

great bbq walking distance, great breakfast,great balcony

your bar staf, specifically the male bar tender, know it's very unprofessional to listen to him and

never could find the gym

wifi did not work throughout the hotel

bar was not good

just at night be i g so close to the bar and people outside near the vehicles.

bar being next door lead to drunk ppl at my car when i went to get something out of my car

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

hated that we had to pay for parking at the hotel. room service food was underwhelming.

room service and bar closed early drive to check in was very crowded

kids loved the towels were soft and the pool was nice to be able to swim inside or outside

i know it's not the hotels falt that people can't control their kids, but the size of the pool and the number

no laundry room for guests

just like cheap laundry soap

laundry facility

wifi is down do to weather

breakfast could have had more choices