customer service was great. and we love the pool too

however the pool was extra salty or something my kids complain about swimming for hours about how they're eye

the pool was always crowded with kids

amount of space and facilities that my kids loved to explore

beautiful property, great staff, nice gym and pool, beds amazing, perfect location.

cool design, big room, great shower, nice gym.

i have stayed here before but experienced the bar for the first time on this trip

room and gym were both very nice

no room service, bad coffee, dim lighting in the room

is across the street from a bar and got a little loud in the wee hours of the morning but the staff did everything

requested for extra plastic laundry bags and was told that the hotel didn't have any

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

had a lot of kids across from us making noise, letting doors slam but not terrible

bar staff at spectators over this weekend were horrible

front desk attendant brought us a microwave so the kids could pop their popcorn, he was very nice and accommodating

room was spacious, and having an in-unit laundry was a huge convenience

breakfast one morning was more then enough food for two people

liked having breakfast and a bar at the hotel as well

liked having breakfast and a bar at the hotel as well

what breakfast?? the gym was not cleaned daily.

instead i went home and did laundry, and did not make it back

breakfast was amazing and the staff was so hands-on

location, free parking, free breakfast, shuttle van, accommodations.

kids running up & down the hallway

inn was clean, front desk very helpful, the pool area was very tidy and water very clean and blue (loved it)

the pool was gross

pool was freezing and no hot tub

breakfast was good

wishing there was a breakfast included in the stay.

didn't have breakfast. liked the closeness to the streetcar.

i wasn't able to use the pool or gym, but i had no issues using their laundry room

breakfast options were excellent for any dietary needs

i wasn't able to use the pool or gym, but i had no issues using their laundry room

the breakfast was fine. the location was perfect for our needs.

asked for a smoke free and pet free room

location, room, gym

great location! very nice clean rooms! great breakfast!

didn't have breakfast at the hotel, so i cannot say if it was good or not

at the door of the hotel, the staff was extremely friendly and very professional and a nice gym & breakfast

more of a pet walking spot

flimsy plastic cups, barely any facilities in the room or in the hotel, better-than-nothing gym, and etc

only complaint was the pool

the bakery did not offer a lot either and we were disappointed the spa wasn t open

enjoyed the pool and comfortable bed

modern building friendly staff that greeted us with snacks for the kids

broken laundry and washing machine. daily cleaning is not neat.

great room, attentive and helpful staff, excellent breakfast

parking lot is kind of small.

clean and nice staff and good breakfast.

the wifi worked very well, better than in many other hotels.

short staff and no room service due to quarantine so understandable.

staff did not come by the first 2 nights i stayed, so i had to ask to have my room serviced

nice bar too

worst problem was 3 kids followed me back to the hotel yelling at me

location was great for attending an event in the p&l district and bar was solid.

we were looking for laundry facilities in the hotel and there was none.

noise from laundry???

breakfast through room service was awesome.

great views, good food, and free wifi

large selection at the breakfast buffet

not seem very friendly with the exception of the check-in clerk who was fine (though no info on wifi was provided

location, staff, breakfast,room size, comfort.

wifi access didn't require a password.

the only thing we didn't like was no option of a hot breakfast in the hotel.

the coffee bar seemed under staffed each morning which created a slow start to the morning.

checking in we went to our room and the hallway was full of dirty laundry

bar soap in bathroom, also cleaning people did not supply a laundry bag

however no laundry bag nor any bar or hand soap

i love the location! we bring our kids here to have a staycation! they enjoy it!

this is one of my favorite kansas city hotels! always clean, great location, great room service.

there were at least two wedding parties the weekend we were there so i get that laundry was busy but we did

not room service - albeit i was told after this was on request

room service woke us at 1 am

spent more than we normally would as a treat to ourselves for a weekend getaway without kids

no room service, nickel and dime you rooms were pretty noisy.

modern and updated, free laundry (self serve)!

breakfast was outstanding. location was perfect for attending an event at t-mobile arena.

room and staff were awesome! breakfast great!

was told i couldn t go into the gym due to vivid

everything was available, hot breakfast, all day coffee, water, tea, extremely helpful personal

to order room service you need to locate the menu in the tv then call the bar to order

room service was amazing

the room service was nice, but make sure to ask for ketchup for potatoes, salt, and pepper

great location. awesome bar and great dinner.

the hotel bar closed at 10 pm when you still had 6-8 people still drinking.

com error, but the pet fee was not explicitly stated and so we arrived to an extra $75 non-refundable fee added

would have appreciated room service

breakfast offers a lovely menu of fun, quirky things, but nothing for kids so we had to go elsewhere

extremely pet friendly. staff was lovely.

the drinks at the bar were extraordinary and the art in the gallery was mesmerizing

didn't have time to check out the gym

breakfast selection. who doesn't like bacon? out of three mornings there was none.

very comfortable, clean rooms. staff very friendly and helpful. the breakfast was exceptional.

staff were friendly and helpful, especially the chef in charge of breakfast

hotel, great gym, very clean, polite staff, central located, good spacious rooms and very comfy beds

trash bags, and dirty laundry old paint buckets, dry wall pieces everywhere

when talking to the staff they said we have not anyone to do laundry the elevator was broken so we had

tv didn't work, the fridge didn't work, the laundry facility was filled with laundry for hours and front desk

room was across from laundry facilities and there was a machine beeping all night

it does have a laundry room

also, pool towels provided in the pool room would be convenient

the pool was warmed and clean

room was very nice, close to my activity, great parking and helpful staff.

free parking

we were here for a very short road trip and i saw, but didn't use, the gym, computers, pool, patio area, area

nice breakfast, coffee in the very early morning. good guest laundry.

great hotel with excellent amenities. free guest laundry.

they had a guest laundry facility, which i did not use, but seemed useful

self-service laundry room

happy with everything. breakfast was normal size, but slightly better choices.

there was only one way in and out of the parking lot, so that helped

wifi was decent enough for me to watch netflix on, on my tablet

should offer rides to downtown for customers safety as well as more parking lot safety measures

parking lot was under construction, the room was average at best

shower curtain dirty as well as the floors of the room which smelled tobacco and that was a non smoking

car parking and guest laundry are great!

are locals but just got away from the kids for a night

finally seeing the gates installed for the parking lot was great

the parking was great

the booking told us that there was a shuttle, but when we got there, they said they didn t offer that service

never could find the gym

just at night be i g so close to the bar and people outside near the vehicles.

spacious, clean, free wifi, and very friendly, helpful, and bright staff

bar being next door lead to drunk ppl at my car when i went to get something out of my car

wish the bar stayed open a little later

there is a guest laundry with 1 washer and 1 dryer located in the building and you can purchase laundry supplies

the night my bed just starts shaking violently on its own i think it is because we are under the laundry room

super convenient parking

parking was convenient and free

location, excellent breakfast, clean, great staff.

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

especially consider including a laundry room in your facility please

also, they have free breakfast which is great when you have kids and want an easy option first thing in the

was only 10 or less tv channels to watch i have kids that love to watch cartoons and there was none so thank

good neighborhood, great staff and great breakfast

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

no room service

room service food was not the greatest. i ordered the salmon and it was a little dry.

“internet tv” didn’t work so my kids were t able to watch netflix

the kids wanted an indoor pool

and there was barely enough room for my child to play in the pool because there were 5,000 other kids in it and

breakfast- buffet bar with bacon, scrambled egg, turkey sausage, oatmeal bar, cereal bar, diy waffle, juices,

they offer breakfast but it was honey buns cereal bar and water

and there was barely enough room for my child to play in the pool because there were 5,000 other kids in it and

they want and don’t care about there guest having to park across the street and walk with young kids lounge

gym seemed well-equipped although i did not use during my stay it due to illness

room service experience

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

liked the indoor parking and on site food and bar areas

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

the bar and drinks were excellent

price of cocktails at the hotel bar

family friendly the bar stayed open late

laundry facilities

it might have helped to have an apron in the kitchen

location , investment made for the things starting from gym equipment then cooking apparatus

very painful experience for kids

the gym had a good variety of exercise equipment

have a laundry room

00 for a single load laundry soap

second, this hotel offered free parking and free wifi, these services are also a great offer in this location

they went out of their way to speak to me every day, from the kitchen to housekeeping

had a mini kitchenette

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

gorgeous hotel. swimming pool, gym, location.

it s not their fault, the pool, restaurant & bar were closed

there is free basic wifi, and an extra charge of $5 per day for decent upgraded wifi

my kids enjoyed their self

they do have a shuttle, but just know you aren't going to be walking out the front door and into the shopping

we really enjoyed the patio and the room service

location. free shuttle

the rooftop pool with an adjacent bar area is nice

to not enough valet help shuttle was unavailable in the evenings to take us to our reserved restaurants at the

) there was no: room cleaning; laundry service

nice facility. lack of pool and ac breakdown. only negatives. jazz bar a huge plus!

ac no pool

room service food was not as good as the restaurant s

no pool

excellent laundry service

the room service staff was great too

happy hour with don, breakfast with theresa. the pool was refreshing

when i got up to leave one of the staff members standing by the hall leading to the kitchen ( i presume) did

pet friendly

i got there the room smelled like a gym locker

i did not like that there was no room service with our 3 night stay.

check in and out were easy. liked the pillows. the little gym was nice.

staff and pool were nice

we did not get any housekeeping service during our stay and the pool was closed

the pool room was too cool

breakfast was great and everything was very nice. the dove products are very nice.

wifi was speedy

the pool was heated (almost too warm), which was a nice change

the pool was on the colder side. wished it was warmer

the other guest took up the whole pool all day and i didn t get to enough it for the two nights i was there

the gentleman at the bar was very personable, but when the drink was mixed, it only filled less than half the

pool water smelled dirty. room was worn with chips in paint, dirty rug in room

and rushed my family out of the hotel, mind you at the time it was just my fiance with our three kids

we had to shower ourselves and small kids in cold water (was 105 heat index all day and showering was a must)

laundry room

they had a yogurt bar and much more

the breakfast they actually had a chef and cooked amazing breakfast tacos and real eggs

pool was closed while we were there.

more handicapped parking places would be useful.

smelled like weed in laundry area

quality was poor, cleanliness was not up to decent standards-cockroaches in room, laundry and trash in hallways

large guest laundry- 3 washers and 4 dryers

we like the laundry/ and restaurant within the hotel was cool

wifi worked well, most of the time

asked for one when we got back and did not have keys for the laundry room

fact that you don't have a laundry room

6) requests for additional towels had to wait till next day when laundry service started up again

my room (218) must have been above the laundry; because at certain times

them a warning and said don't let it happen again this place does not have a for you to do your laundry and if

quiet. easy check in and out on site places to eat convenient parking

a while to get noodles from the noodle bar and one day it was closed because they didn t have

the gym

casino bar tender

absolutely nothing about the stay. i met my kids there to celebrate a birthday. horrible.

appreciated the on-site laundry facility

enjoyed the guest laundry facilities as they were most convenient and clean

had a full kitchen and laundry facilities

i used the laundry room, which is very convenient

didn t give proper instructions on where to put the laundry or the trash or how to get more

parking was great

and second is that the pool isn t heated, kids didn t seem to mind but i would have liked to swim as well

the rowdiness allowed in the pool. other guests made it extremely difficult to enjoy the pool.

to have the snack bar/market down in the lobby with a wide range of food and drink for the kids to raid and the

note the woman running the bar on saturday night was fabulous

outside of my room was a pile of laundry. must of been 2 or 3 rooms in the pile

it is unbelievable that such a big resort doesn t even have a place for guest laundry.

did not like the stain on one of my mattresses and didn't like that wifi had a fee

room service options

who charges for water bottles and wifi

rooms are spacious with a full kitchen

breakfast and decaf coffee available upon request

breakfast was the standard marriott-style breakfast, but just what was needed to start the day off

breakfast was great with lots of choices

wonderful breakfast

a pool

it's right across street from argosy casino.

pool was not in working condition, the pool was the main reason i booked our stay here

the pool wasn't avaliable or ready, wasn't very clean, needs lotsa maintenance

casino across parking lot

the lack of amenities made the stay boring, the fitness and laundry rooms looked thrown together just for the

nice breakfast, cheap, laundry and gym, next to a nice roadside bar with cheap beer

new clean nice staff especially the breakfast lady

the room had working air conditioning, comfortable beds, and plenty of parking space

definitely plenty of parking

good location, comfortable, very clean, secure laundry/vending area

features= a safe, iron and ironing board, large refrigerator, 24hr laundry, hardwood floors, plenty of instant

laundry facilities were adjacent to our room

lot , neighborhood is safe convenient restaurant on same lot and quick trip both just a hop skip, laundry room

the other thing i liked was there is an onsite laundry facility

we stayed in the basement right across the laundry room

room had a rotten laundry smell, room seemed much smaller than anticipated

app for laundry machines only accept us, can asian or ebt cards

we stayed as a team as mentioned above and chose the place for the laundry onsite, pool and the restaurant

this usually is from cheap laundry detergent and unclean carpets

laundry facility

just like cheap laundry soap

no laundry room for guests

was very friendly, room was very comfortable despite it being a smoking room, loved having the fridge and enjoying

wifi is down do to weather

laundry available was great

the room we stayed in was clean and close to the laundry.

price and the facilities were very good, it's clean, not the best but it looks good to me with my kids and to

i was very clean and well maintained! nice clean indoor pool and spa.

friendly service. good breakfast.

room was right next to the laundry

pet friendly

room was beside the pool and not very soundproof

parking space. too many big trucks taking up space.

they would have upgraded our room but we wanted the ground floor because of our pet

the no breakfast and not being able to use quarters in laundry room. plu there was no pantry.

laundry location

room cleaning i like the attendance i like the way the clerk come to you with respect i like the laundry room

and do my laundry

the laundry facility and vending machines.

breakfast was great could choose off the menu

everyone there from the front desk lady (she was extremely friendly), the two ladies behind the bar served up

very clean and nice, breakfast was incredible, everyone was nice

property was very clean, the rooms were very nice, the staff was great, and also they give you breakfast vouchers

10 plus kids going absolutely wild

great location and nice amenities... open laundry room facility with seating while you wait.

laundry facilities were inadequate with just one machine

the laundry room was a welcomed amenity

our room was in the basement, near laundry etc

easy parking, great variety at breakfast.

no breakfast included no laundry on property

everything was great, except the wifi as we were from australia we needed good wifi

there’s an arcade for the kids

don t charge you for two rooms when you have 4 kids like all the other hotels do

beautiful casino & friendly staff.

laundry room was very convenient

the guest laundry machines were broke also

was comfortable cool and we could pull back the curtains and see the swimming pool

everything in our room worked , the pool was nice the jacuzzi was nice & warm , everything in the gym area worked

the pool wsz great for the kids

no laundry available and our room 112, fridge doesn t work well.

everything was wonderful! really convenient laundry facilities!

location and pet friendly.

the pool area was noisy and the decking around the pool was too slick for toddlers.

i really think that the parking lot and sidewalk and entrance to the hotel should have been salted

laundry facility took my $$

has a pool and laundry

laundry room close

room was very humid everything felt wet but our room was close to the pool and across from the laundry room

staff knock on my door and accuse us of smoking in the room whn clearly my room across frm the laundry room /

breakfast was delicious, hotel was very clean and the front desk staff was very friendly and

the hotel and pool were clean. breakfast was delicious, and staff was friendly.

car got hit in the parking lot and the front staff was very unhelpful and tried to tell me how hard it would be

very clean and breakfast was convenient. kids enjoyed pool

the parking lot's a bit hilly, the tv was good but not great ( size and the available channels) system

really nice lobby, clean room, breakfast, laundry

the breakfast was incredible

the website said that they have a hot full continental breakfast with biscuits and gravy eggs etc

breakfast was good, a little variety would be nice.

wifi didn't work until the next morning!

to the fact that i did not want to take bedbugs home and due to the fact that i would not do my laundry there

the pool closes at 5

wish there would have been a pool code/key for guests only

parking and convenience for worlds of fun was perfect!! staff very attentive and helpful!

parking

laundry room only had one washer and one dryer so i had to wait a bit to get started

the salt water pool was wonderful

kids loved it

my kids loved the pool and weight/gym room. our room was very spacious and comfortable.

kids running wild

laundry room

price way to high, first room we were given was not clean and ready, wifi was slow and could hardly get more

great location, very friendly staff, kitchen equipped nicely for extended stays

we had a kitchen in the room that we weren t expecting which was nice

i like that they have an indoor pool and a location is closed to worlds of fun

location ud83dudc4c very easy to find, parking kind of sucked up that's really not anyone's fault i feel like

(i had a bad experience at a previous hotel, which brought me here) i also liked the kitchenette even though

ease of getting to the pool from the indoor waiting area

the pool could get some work on! but not bad at all!

it was under construction. limited parking and had to change first room because of construction.

we stayed in the english spa room which was cozy and cute

a luxurious italian suite complete with a plush king bed, jacuzzi tub, and fireplace seating area for two

plenty of off-street parking

breakfast was delicious and it was great to have access to the kitchen

there was no steps or railings to get in & out of spa tub

some staff aren t friendly. laundry room isn t the best.

stayed there a week so we had to do laundry while staying there and to only have one washer and dryer doesn

checkout used to be noon and they've set it back to 11. no laundry available

poor wifi, broken laundry, beds, thin walls

breakfast was just average

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

the laundry machines

easy check in, close to room parking, laundry facilities.

laundry is dirty

large room, pet friendly area

the wifi took close to 5 minutes to initially connect, and it was incredibly slow

dryer in the laundry room needs to be replavef. it took 2 hrs to dry a small load of laundry

are wrong and need to be changed, especially since the ice machine is located in the guest laundry, and only

broken elevator, flood laundry/ice machine room

i get the idea that there are lots of pets, smoking and other accidents that cause odors that aren't so easily

the parking

no laundry facilities

the spa wasn't working

the pet fee is outrageous (30$ a night) for a

small parking lot

i didn t eat enough that much breakfast because i was fast

hotel, then it will work for you, just ignore the stale cigarette smell in the lobby, rooms and laundry/bedding

plus, laundry facility on-site was super-convenient and affordable for me

wouldn t hook up to xbox, wifi wouldn t work in my room, bathroom wasn t clean when i received the room,

we requested an early check in for 1pm, and arrived at 1245pm

one of my kids got scalded trying to shower

also the office smelled like pure laundry detergent and bleach

the door to laundry room locked early

it had 2 small tables that were dirty and an open area laundry room attached to it, which had a gross, dirty

wifi broke down thru no fault oh mgmt

noise in the parking lot

room smelled funny, it was a non smoking room that had a cigarette burn on the bed cover,and it smelled like

non-smoking room was an actual non-smoking room

traffic in parking lots unwanted drama appears to be a problem but felt a little safer and uneasy when the

missed breakfast

also there was a lot of parking

laundry facilities out of order

friendly staff, decent breakfast, nice laundry facilities

good breakfast. laundry facilities were clean and worked fine. helpful staff.

the staff was friendly and helpful, and finding the self-service laundry just off the lobby was a bonus

only thing we didnt like much was the laundry facilities, the dryer never really dried our clothes

we arrived late and had an early morning and had to do laundry the woman checking us in took forever to process

we had kids and didn t get in until 9 and wanted the to have some fun but only had about 20minutes

the pool is a bit small but we still made the most of it.

new facility, very clean with a good breakfast. 25 minutes from kauffman stadium.

we had kids and didn’t get in until 9 and wanted the to have some fun but only had about 20minutes

very dirty, no elevator, laundry room was out if order for a week and 1/2

charged because there was a little kool-aid stain on the sheets that would have came out in the laundry

cockroach, the ac didn't work, the bathroom sink overflowed with even a little use , no pool, no laundry and tv

the lady who checked me on was super nice. laundry on sight.

the microwave was in the lobby, the parking lot was in harsh condition

i had to do a load of laundry there

washers and dryers literally two days trying to do my laundry

doors not working; hard to get extra towels because told they were liked out of the laundry room; breakfast was

my room was close to the parking lot so it was easy to get in and out

i called a couple that had 'indoor pool' - but no spa

newer property, had guest laundry facilities.

gave us 5 top sheets and 2 queen pillow cases (we had a king) they never came to get the dirty laundry from our

was put in a room near to swimming pool & gym - gets noisy with kids running around.

in town and a bunch of kids were running around the hotel all day and night very loudly

pool wasn t heated so it was a little cold but nothing too bad