the pool was heated though

we felt that since we had a pet, we received a lower quality room

missing several items, had to be switched to a new room, was never provided with where to find wifi password,

main parking lot closest to the back room was out very

they are pet friendly which is super cool

laundry

great location, comfortable room, excellent breakfast, good value

had a nice time in the hot tub and enjoyed that the pool was warm

left early from the room, was the worst hotel i have stayed at, the spa was brown water, the pool was yellow

liked that applebees is in the parking lot, and that the hotel is close proximity to the xcel center (which

only 1 washer and dryer for laundry. quite the wait for an open machine.

ice, vending, and laundry if needed

breakfast was awesome and hotel staff and laundry were excellent.

plenty of parking and great location

they finely left room and i heard them in parking lot

the washer for laundry was out of order

the breakfast was great alot of options to eat and they stayed open until 10am

travel to the area 4 times a year and have been looking for accommodations with onsite parking and dining close

parking with the bar next door is kinda tricky

the spa pool was down the entire 4 days of my stay.

dirty laundry out in the open

also, don't get room 101, it's directly under the laundry room

only other thing that was not acceptable was the laundry

definitely felt like asking her about or for anything(like for laundry or the soda machine), was a crime or

the breakfast was splendid, and the location is cool for it to be maplewood.

desk employees should be a little more attentive to the desk and not chatting in back folding laundry & the

it had a variety of breakfast options, a swimming pool, fitness room, and was directly across from an applebee

don't think anyone is to blame but the pool area of the building was quite chilly

indoor pool was perfect, and with breakfast included just put the cherry on top of our stay

minute booking, we ended up here good price for the hotel one down side is the awful parking as it is right

there was no breakfast the laundry room was clean

cops came through the parking lot harassing anyone standing outside after 6:00 pm

on the proviso of having breakfast included in the price / sloppy wifi/ cockroaches every where in the room /

had 2 pubic hair in it no extra blankets one bar of soap one drinking cup nothing at all for the kitchen no

the kitchen

our room was clean, and they did not charge us extra for having 2 double beds (2 adults, 2 kids)

restaurant & bar on site with great food & service

no breakfast or on site restaurant and the pool is still closed.

were no club level extras in the pool and fitness center were closed

the pool and hot tub are very very small!

enough; availability of useful travel amenities like a workout room, laundry room, pool and a small store to

guess service was a++ rooms a++ laundry a++

also great that they have laundry facility which we needed

the laundry facilities were clean and very convenient

laundry room was okay

oh, and get the dryer onsite fixed for laundry

wifi was not working most of our stay

like the whole set up of the room it s clean and convenient closer to restaurants and pool area was cool

i loved the easy access to the hotel, my kids enjoyed the pool and the complimentary breakfast!

also the piles of cigarette butts outside and around the exit and parking lot we used made the area look dirty

had laundry facilities and nice ironing board in room

clean laundry room, fitness center

the pool was little bit cold for my tasting at 5:30 am

i really liked the room and the pool.

the heated pool was small but nice and same goes for the jacuzzi

love that they had a laundry available

were given a room right next to the laundry area on the first floor which was extremely noisy

key card reader at the back entrance, the one where housekeeping or laundry has facilities to the left immediately

evidently she did not, because when we did laundry a few days later, that dryer was still in operation, and

i also appreciated the self-service laundry room, which was a convenient bonus during my work trip

however if you enjoy smoking the devils lettuce and sharing your dirty laundry for all the world to hear, you

the laundry

laundry facility was cool

i loves com8ng there it clean and have wifi and cable thanks u

it was cheap no pet fee

i loved that it was pet friendly

the swimming pool was like a kids pool.

kids had to sleep on the floor one night

the best hotel gym as well

kids had to sleep on the floor one night

& they also have washers and dryers available (which would be great if you needed to do some laundry)

made us feel like family, assisting in many small but helpful ways--change for laundry, cleaned the room kitchen

pool was a little noisy with all the kids. lots of construction going on it the area.

room came with a whole kitchen

very comfy bed and loved the kitchen

on site laundry hot tub & pool exercise room a cafe offering starbucks coffee , breakfast, lunch & early

and the bar was closed due to staffing

the staff and the bar didn't know how to make a drink and it was way to strong

the pool area

like was that the small store within the hotel only carried white wine so i had to wait for the bar to open

no breakfast offered, none available close by. laundry facility was good.

very big, free parking, clean hallways, gym facilities and even the laundry room!

hotel was clean, the rooms were comfortable, pool is amazing

pool was very cold.

restaurant attached had amazing food, the pool was clean and refreshing, lots of shops down the road and our

the hotel was equipped with a guest laundry

enough parking, elevator really slow, access only available at front door, disability room shower small

hotel location and shuttle service were convenient

room was great and the breakfast was really good. staff was pleasant.

rooms were clean, staff friendly, parking great, and breakfast had a good selection

the room was decent, but had some damaged/outdated furniture, and there was no body wash or bar of soap for

didn't eat breakfast. room was fine.

on saturday night we came back late and the parking lot was full

while i did not have time to appreciate the pool, it seemed nice

breakfast could have been better

not sure you should have white bedspreads especially with kids and pets.

for 3 nights, nice breakfast, clean rooms, quiet really likes small but comfortable hot pool

used pool towel hung up in closet area

breakfast was exceptional and all staff members we're extremely courteous and helpful

parking lot needs to be repaved.

clean rooms, good breakfast, best value in the area and good location.

beautiful lobby! the best breakfast we'd had the entire 2-week trip.

pool area simple and clean

breakfast location excellent for our plans for shopping great restaurant across the parking

downside is that the pool was closed and there was no mention of that on the booking listing

the free breakfast has a pretty good selection, and their guest laundry is also convenient if you want to travel

room must have been right next to the laundry because there were load noises throughout the morning that vibrated

to check in delayed because rooms were not ready laundry room could not resolve a problem efficiently valet

no self laundry facilities

rooms were nice although i felt like we were there on business because there was a workplace and kitchen attached

the bar restaurant is recommended, staff everywhere was amazing

they offer room service and there's a restaurant, but there is no breakfast bar

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it was all good. drink prices at the bar a bit over priced.

wish they offered complimentary breakfast.

be helpful to have a change machine in laundry room for quarters needed to run laundry appliance

and clean accommodations, nice roomy space in room, helpful and friendly staff, clean laundry appliances, c

laundry room was a mess and something was in the washer that messed up my clothes

breakfast was ok, but i love the location!

kitchen

good tv and wifi.

pool laundry access to skywalk and public transport

the pool was great. breakfast was delicious. and super easy check in.

very nice hotel and the pool was great.

the bar service

the room was nice. the pool was nice. and the breakfast was nice.

beautiful decor, laundry and security measures. close to regions hospital

the children pool was good for little kids

comfy, friendly staff, good breakfast that is quick, and convenient for us as we had an event at xcel

i also appreciate, that they re one of the only hotels in the area serving a hot breakfast

the children pool was good for little kids

lack of wifi

is 20$ a day, there was a hotel party and a bunch of cops showed up so my kids were scared, that same night our

in the morning the breakfast was great

the free wifi was slow and unreliable. the pool was closed for a full day during my stay.

pool was clean

no guest laundry. had to drive miles to a laundromat.

guest laundry and pool was small

cleanliness, the comfortable bed, the free shuttle, and the helpful staff the parking was very

be nice if wifi worked

room service is good

breakfast options were great, free laundry facilities, clean and very friendly staff!

desk/workspace, closet, ergonomic and sensible bathroom, good water pressure in shower, good breakfast buffet

totally didn't expect to have that much space in a room and the shower was huge and the kitchenette was

pet price a little high

the pool & jacuzzi spa were nice to go to in the morning before checkout

brand new facility with a full bar and small restaurant

the property was beautiful! the restaurant and bar were very nice as well.

staff were very friendly, from the front desk, the staff cleaning around the hotel, maintenance, bar staff,

great pool and excellent rooms!

only for parking was hard when it was just us and the kids to get everything out of the car but the staff was

they offer a guest laundry as well

clean , easy to park. breakfast

breakfast was awesome best hotel i have been to with a buffet loved it

we were there to celebrate a kids birthday, and only having 1 hour in the pool was disappointing

everything, staffing, room service

i loved that they had a work out room and laundry area

nice amenities. room was clean. liked having a workout area and on-site laundry options.

laundry - i am sensitive to fragrance

better breakfast the bed is great but need more space and room and the laundry is to much and need to put coin

the wifi didn't work it would say that you were connected but really it never did anything

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

i decided to wash the bedding in hotel laundry

the front desk, laundry and common areas

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

everywhere and the staff charged me a pet fee i wasn t aware of and i put i had a pet in my reservation

he said that they were short staff and no one was there to do the laundry so he can not grab new towels for us

the laundry machines were on different floors. those could be in a central convenient area.

complimentary breakfast was awesome, (perfectly cooked scrambled eggs, toast, sausage, potatoes, french toast,

breakfast was good the parking was free and the hallway was clean

hotel has a small, but very nice pool and gym

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

guest laundry equipment out of service. miniature room.

in law and granddaughter loved the exercise room and thought it was nice that the staff kept the pool open a

have stayed here many times and we always enjoy the nice warm pool, the cozy rooms, and the good breakfast

the continental breakfast was great with lots of options

unfortunately i did not get to sample the breakfast, but the early morning coffee was perfect

great location, clean rooms, and great breakfast.

breakfast was really good

the tvs lip sync was way off, assuming this was due to the wifi not working well

the pool and the hot tub were extremely clean

the food was healthy and excellent. bed was cozy. loved the pool and laundry

was comfortable the hotel was quiet we got in at 2am - the shuttle driver and desk staff were very, very helpful

nice decor in the lobby and bar area

in this case, the service was great -- from the shuttle driver's to the

i only received room service on alternate days

there was dirty laundry laying on the reception desk

laundry facilities came in handy

laundry facility in house

carpet in our room had a slight pet odor

free wifi

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

no towels in the pool area on sunday morning.

this time however we took our grandchildren swimming and the pool was very cold

great size rooms! breakfast had a lot to offer.

breakfast was hot breakfast with lots of options (not the packed to-go protein bar, a fruit, and

breakfast was simple but adequate. staff very friendly

it was well worth the money. breakfast was fantastic! so many choices!

friendly staff, pretty good breakfast selection, lots of parking.

breakfast was just ok nothing great

no breakfast - covid!

no pool available

staff, breakfast, early check-in, shuttle, welcome bag, comfortable bed with good pillows.

wish there was an indoor pool

great location and close to most things. great shuttle service!

location and airport shuttle

the basketball kids running around all night. hanging in the hallway being loud

the kids really enjoyed the pool and hot tub:)

fitness center, pool, and awsome breakfast.

superb ? room was wonderful. pool & whirlpool perfect. breakfast incredible ud83dude04

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

we even used the guest laundry room

the kitchen was ideal- enough space to make snacks and lunch, full size fridge and microwave were put

kitchen appliances are new and clean too, including large refrigerator, microwave, knives, folks

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

bring your tooth brush or you might get a kids!

great for kids too

room service staff did not knock before entering the hotel room around 8:45am, which was unexpected

breakfast was lovely

very convenient to airport and mall of america. terrific shuttle service.

the pool was a little cold but it is a nice pool.

close to airport free shuttle and close to metro transit station.

that the pool was not open

there were so many kids in the pool we couldn't

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

in a convenient location, it has room service, and a caribou coffee right in the hotel

its location, bar / resturant and the staff

it was a good location, room (minus wifi) was ok.

one of our beds had dirty laundry in it

thankful they allowed a late check out

breakfast started after our shuttle depart time in the past i thought they offered a togo option

pool was nice

the small pool

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

regular refrigerator/freezer, kitchen sink, dishes, etc

no shuttle service to or from the airport even though it stated there was one.

the extra $15 charge for parking. the pool was cold.

very clean, nice staff, comfy room, & loved the gym!

no place ground for kids

all the kids running around in the morning

clean and comfortable hotel in a safe area for my kids.

great location super quiet. kids loved the pool. no complaints

the staff, comfort of bed, high ceilings in room, breakfast options, cleanliness.

up to date, clean, convenient, great staff, shuttle

very small pool, breakfast started later than expected, 7 am, having to pay additional for parking

bike in gym was clunky, not a spin bike

small pool, no hot tub

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

no laundry facilties at the hotel

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

they had no shampoo, no laundry bag, no tissues in the room

(possibly dry laundry soap flakes

the facility did not have quarters available for the laundry machines.

no coffee in the rooms, and they can t give you change for laundry but we had some

the laundry on the second floor was neat and clean

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

outstanding care from hotel personnel, shuttle

that the bar and pool wasn t open because of covid

like the wifi was easily accessible

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

much parking available

it was clean and modern with a great location. the airport shuttle is also a huge advantage.

large room, walk-in shower, airport shuttle

limited parking - must be a lot of park n fly customers

was a lot of noise coming from the laundry or maintenance room above

my teen daughter wanted to exercise in the gym and they came in and bothered her and started

it was clean, they gave us coupons for restaurants nearby, shuttle service filled our needs

the hotels website claims the pool has 24hr access but it does not.

the pool and hot tub were fine, but the area was chilly

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

staff was friendly & there's onsite laundry

motorcoach parking available. close to my final destination.

spa in suite

decent breakfast included and a laundry a bonus

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

kids liked playing in the pool

had to walk across street for laundry and pay for breakfasts

the hotel amenities - specifically restaurant (breakfast) and gym - were top notch for a room for this price

close to the airport, clean, good gym

nice hotel bar with drinks and food

i loved the bench that had lighting underneath which made it easier with having kids who like to have a night

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

the room we had was next to the elevator and laundry so it was noisy all night

clean, modern room. great amenities of in room kitchenette and shared laundry

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

we asked them if there was a laundry room and for extra toilet paper

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

easy check-in responsive staff laundry facilities

free laundry services

good laundry facility

perks: very clean, smells good, free billiards in the lobby, exceptional staff, shuttle to mall of america,

friendly staff, free tea and coffee in reception, clean, laundry available

everything!!! the staff, the clean rooms, a lot of pool towels

the only thing that could ve been better was the pool water was freezing but my kids still loved it and i

that there was breakfast for kat

hotel for all travelers, we love the studio/kitchenette, great free breakfast, free internet, & nice pool & spa

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

i liked the free laundry. we stayed 9 days and were very comfortable.

there was free self-serve laundry which was an amazing perk

friendly staff great amenities - nice workout facility and access to laundry

the laundry facilities are too small for the number of guests. breakfast needed more variety.

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

shuttle service was excellent

had numerous problems with the wifi. made kids frustrated for sure..

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

clean rooms & late check out which was perfect after arriving late at night from our flight

they did require reservations for use of the gym, pool and restaurant, which gave me a sense of security

no little shop, mini bar in room, or vending

pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time

facilities like the pool are closed, as to be expected, but the bathtub was deep enough for a good soak

to call room service did not work

i wish they had laundry machines in addition to send out services

the rooms was so comfortable room was clean the pool and gym was clean

room service is great even the cleaning staff are super polite

the bar and the room we were in

nice gym access

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

meghan at check in was pleasant and helpful. the shuttle driver was sweet !

room service knocked and walked before anyone could respond

proximity to airport and moa. easy parking. comfortable beds

very friendly staff, comfortable bed, big parking lot, convenient location.

whatever laundry detergent you use made me itchy all night

didn t get cleaned and we asked for towels and were told they would call the room after laundry was finished

so those need to be kept separately when doing laundry

registration was unprofessional, folding laundry at counter

i prefer yogurt and fruit and/or bagels and cream cheese. i use the airport shuttle.

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

they have wonderful pool that has a play area for kids (great for 3-10 yrs olds)

water park was a pleasant attraction for the kids

the pool area was great for my family of 4 that has a 4 year old and a 15 year old

like the laundry on site and the pool with hot tub were perfect temps

unable to connect to wifi and staff couldn't/wouldn't do anything about it and every guest had the same problem

very hard to get out of the parking lot, alot of traffic. not the hotels fault.

not enough parking.

the breakfast was fantastic and totally exceeded our expectations, with both omelette and waffle

was no hot tub that was advertised ,no breakfast like is advertised ,towels where small and thin ,smoking room

the breakfast variety and pillows were uncomfortable

the parking lot looks like a junk years

no decent breakfast.

detector was not functioning properly and, originally, was given a smoking room, even though we required a non

loved how many activities there are for the kids

kids entertainment, make it ng sure masks were on everyone and

had so many great things for the kids to do

areas to focus on include buckets bar and grill - almost fully automated but still very clunky with a confused

the bar closes at 9 pm

and, the laundry uses way too much bleach on the bedding

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

stated on website free breakfast and wifi. neither were true.

room service pounding on our door at 945am and barging in

called down to learn that we were above the laundry

i hot tub to go with the pool.

wifi did not work

the bar and restaurant is awesome

great bed, , quiet, friendly, shuttle to airport and mall

and a laundry room

loved that we had a front room/kitchen and 2 separate bedrooms so we weren't all stuck in one room together for

the breakfast was nice

shuttle service was wonderful. breakfast good. front desk staff great

nearby airport. hotel provides free shuttle bus, very convenient.

it had guest laundry

pool area

wifi kept going in and out here and there

clean breakfast room with good variety of choices from hot foods to cereal, fresh fruit, yogurt, breads

loved the continental breakfast

only need a laundry room to be absolutely p

no laundry room and the wifi was terrible.

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

no way to do laundry.

used the laundry facility and put my money into the dryer and the dryer didn t start

i don't like the unsecure wifi network.

front desk was very rude when we were checking in and the wifi wasn't that great.

friendly staff, pool, coffee, breakfast.

breakfast was wonderful, we enjoyed the pool and the room was great

the free breakfast was the best i have ever had from any hotel

loved the pool and i enjoyed the hot tub

we didn't use the pool or fitness area, but it looked nice

staff is friendly, rooms are comfortable, breakfast is better than most others, location is great

nicely directed. breakfast was good. very pleasant & quiet.

free parking and lots of it

the location was perfect with plenty of places to eat and close to the casino where we attended a concert

the breakfast

the pool was closed down over the weekend.

great friendly staff. nice hot breakfast.

went to a show at the casino - so it was prefect distance for us to stay and not break the bank

laundry facilities and the roof top patio was more than i expected

not big deal. i wish that the kitchen had more than a microwave but it worked out for me.

the fitness center was easy to find and use

he rushed through the time breakfast was served and details on where the pool was located

the shuttle van took us to a campus volleyball game which was a great service