our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

good self contained laundry and kitchen with all amenities provided

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

apartment studio is very spacious, bathroom is spotless, kitchen had all the necessary equipment even a dishwasher

problem we had this stay was getting through to reception to order room service

laundry service 2 min from the property

bit on the pricey side if you take into account kids where free, it was the weekend so i suppose that contributed

it was just perfect brought my son away on a golf trip. it was so comfortable cosy and homely.

great breakfast

tv and wifi were a good bonus the staff was excellent and ran the motel well

we really enjoyed the room, breakfast and everything was amazing.

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening

room service breakfast via hanging card from door handle, each morning

the room, the restaurant, the staff, free parking.

and there was an unpleasant smell in the bathroom and in the bar

laundry service was very expensive

laundry was outstanding

access to a reasonable priced laundry. the one quoted was way over the top.

great location just a few minutes outside the city centre with parking on site

amenities in bathroom very poor, food from room service could be a lot better, breakfast had very little options

door into the staff kitchen at breakfast - adjust the closing arm on door so it stops it constantly banging

great staff, good facilities, good car parking and great food.

i was given early check in and late check out and the staff arranged all my taxis

are staying in this hotel regularly, lovely room, very nice food and kids love swimming pool

family friendly and having the kids play room ideal

excellent room service, plenty of choice for breakfast.

good access for parking

wifi was slow

nice big clean rooms and bathroom.staff, bar. good location and plenty of parking

are friendly and helpful , parking great , decor good and rooms great size

the owner offered to do laundry for us as well

the location is excellent with free parking

was a very easy process for us to organise early check in and late check out, staff were amazing and we were

clean room, comfy bed and private parking

maybe the wifi connection

it was the laundry truck downstairs

plumbing and laundry appears loud

slamming door outside of my room on the fire escape that the accommodation staff used to move out laundry skips

the laundry did not work so the staff did my laundry

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

wifi didn't work at all.

no bar or breakfast

late check out cheap parking

the beds were so comfortable and the breakfast was delicious

hotel, clean, free wifi and good price for belfast

automatic front doors stayed open making the reception and bar areas cold

bathroom facilities good, good wifi connection

good choice of breakfast

the bar and dining area is gorgeous and the function are is lovely

the bar and restaurant are well presented by both look and staff

wifi definitely needs fixing or improvement

staff, toiletries from ritual, great breakfast, nespresso coffee machine in the room, fast wifi, very decorative

the bar area was stunning

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

new places for family kids were suggested, food was served with a smile

early check in and late check out available depends on

the kitchen at the end of the cluster was perfect for our group and meant we could all spend time

free use of the gym

apartment was very clean, and had everything in it we needed, loved having the wee kitchen

location, nice rooms, friendly staff, ok gym

it was a good location for the night, there was free coffee and a good gym.

the laundry service was very efficient and reasonably priced, per bag if you preferred

appreciated reasonable laundry service

laundry near by

assisted us with sending off a bag of laundry to be done with no issues

they also had laundry service

wifi was free and fast and the bar and restaurant were really nice with the food being of a very

close to everything and breakfast room service was one of the best i've had

service, ordered room service which was free of charge and arrived in minutes

was spacious and clean, beds comfy with plenty of cushions, room service available, menu amazing with plenty to

late check out of 12pm was also great

laundry service was a huge help

instructions on laundry etc

staff at front desk need to be educated on laundry drop off process for customers

laundry services way overpriced

did laundry but very expensive

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

our bus experience was booked for us and the laundry service was fabulous

with kids, the lifts needed you room card scanned first before it would take you up, felt secure

would 100% stay here again, my kids loved it

when they did take towels for laundry they werent replaced

room so great for girls getting ready, water machine in the hotel reception and was able for 1pm late check out

they also gave our two kids free cookies and milk at night

wifi was alright

rooms ok for 2 adults and 2 kids

great location, nice room, nice bar, good breakfast. everything we needed.

central, clean, amazing staff, excellent breakfast, perfect.

the leisure areas great for families with kids but also had areas to chill out

welcome drink on arrival which we had in the bar area where there were board games and pool table

the decor, the vibe, the essence of the hotel is fab, we only had a toasty and chips at the bar as a quick

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

room service food was excellent. staff really friendly and helpful

we had been looking forward to a ly in as we had no kids with us on our trip

the bar over looks the busy city with beautiful historic building in the background

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

during the day the cleaning svs had been to the room they made our bed but didn't make the kids beds they removed

this is, as the kids say, a bad look

a beautiful hotel. nice rooms and the breakfast exceptional.

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

there was a lot of noise in the hallways, with kids, i know how kids are but when you pay for a nice hotel it

only negative was the wifi was shockingly poor - it dropped out often and when it did work, it was very slow

room was very comfortable and wifi worked well

good location. they do laundry.

the other staff member who stood out to us was andrew the young bar man, again very friendly and made us some

got an early check in as the room was available! great service.

expensive, no gym and restaurant closed early without notice and no room service

choice of tv channels , no customer parking or drop off area at the entrance , no spa or gym

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

service was great (mr james), the laundry service bundle package was value for money as

their air conditioning wasn t up an running. laundry service wasn t available.

room we stayed in could hear laundry trolleys at night

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

kitchen in room , comfortable bed, free laundry room and friendly staff, great location

great to have a small kitchenette and access to a laundry

the laundry facilities were free and very welcome after a month of travel and hand washing/expensive

free laundry room on upper floor was an unexpected bonus

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

some laundry came back damp

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

view from the 23rd floor bar was incredible

not very helpful with laundry options

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

i had indicated that i wanted an early check in

location was great, the staff were friendly and accommodating, the room couldn't be faulted and breakfast was

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

we used restaurant, gym and laundry as well

the 24 hr laundry room was nice, too

good bar and restaurant, laundry facilities and sure friendly staff

had a laundry bag

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

5 minute walk to laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

location, price and breakfast

room service menu is very small is the only thing i could fault

the rooms were also ready early which was such a bonus having a early check in

kitchen busy

everything was just great, except for the wifi, very poor.

excellent. the gym is a great amenity.

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

room service was quick food was amazing. location was great.

the wifi was really strong and all of our rooms had desks

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

10 tray charge for room service

corridors dirty with trays and laundry at

location, pet friendly, large comfy bed.

i travelled with a pet and there were lovely welcoming touches, including bowls, a bed and a goody bag

gym is way too hot

where the breakfast room was located, what time our late check out was, where to find the wifi code or even

i asked for a pot of tea for room service, they first brought milk and sugar, no tea and then a housekeeper

everyone at reception, breakfast, house-keeping and room service provided friendly and professional service

have a turn down service which is lovely and the use of the spa is an added bonus here and the gym

we had cocktails in the cocktail bar which we found very relaxing great atmosphere

they have a turn down service which is lovely and the use of the spa is an added bonus here and the gym

was clean, staff were super friendly, continental breakfast was great, laundry room was helpful

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

location- the laundry facilities what a idea

size rooms and everything you need including a laundry service which was really helpful to

it was nice to have laundry on site

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

arrived on an early flight and the reception staff were happy to assist with an early check in so we could nap

pleasant stay, i had to check in earlier with also late check out

negative was kids had to leave bar at 9

reasonably good gym hotel

hotel room, location & staff were excellent with kids at breakfast

even though it rained a little the wifi was just brilliant in our room, my son enjoyed the youtube videos

6 room service charge

a kids room/play area

was poor at best and the laundry service was shocking despite asking via email before we checked in

pool and spa area is lovely and clean

room was lovely, warm and clean. bar and reception staff where lovely.

next time we hope to relax in the beautiful spa pool

are gorgeous, the staff where great (tracey inparticular at reception) was lovely, rooms are spacious and clean

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

the beds were the most comfortable i have ever slept in, we got a great nights sleep, the bar staff were great

i don't blame the kids, who were all delightful but not mature or experienced enough to cope with a few little

by adam at reception that both restaurants were fully booked and the only way we could eat was room service

s close to where i needed to go, parking at the hotel, but close to public transport

staff so so friendly and helpful from reception to breakfast to bar staff and even the ground maintenance staff

ruben the young bar man was amazing

the bar area was nice to

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

the breakfast was incredible with some of their own home grown

loads of parking, honesty bar was a lovely touch although did use

location was very easy to find, good parking and the whole place was tranquil and peaceful

were some hassles with the wifi but the staff made every endeavour to fix the problem

the breakfast was just delicious and bread was home made yummy and thanks again for wifi coz our wasn't working

secure parking for my motorcycle. the food was lovely.

very spacious room & very clean. nice bar area, good breakfast and dinner. excellent parking.

very spacious room & very clean. nice bar area, good breakfast and dinner. excellent parking.

staff worked throughout 24/7 including bar facilities

staff and very kindly made me some food even though the kitchen had closed when i got back from my day out

staff, early check in an late check out

quiet/ ambiance , large room , pub/bar ...meals , parking , bathroom

pad 150 it could not be 100 pounds for breakfast lol ud83dude06 and i only got breakfast for my 2 kids me and

hotel is set in an elevated position in it's own grounds with ample parking and a grassy area with tables and

the wifi could be a bit faster for conference / teams calls

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

that the wifi didn't work in our room

the grounds were lovely and plenty of parking spaces

cultura inn, which is in a separate building to the hotel, however the hotel would not facilitate room service

staff went over and beyond, the room and estate in general was exceptionally clean and the spa was one of the

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

highly recommend for a date night get away, restaurant and bar is fabulous

was lovely accommodation and the stuff was helpful there is a free car parking the hotel was clean and very

check if there is a wedding on before booking - kids running up and down corridors screaming and shouting

check if there is a wedding on before booking - kids running up and down corridors screaming and shouting

hallway outside the rooms we where greeted with plates, glasses empty bottles and bags of dirty laundry

friendly staff, food was very quick to come esp through room service, cocktails very professional, staff more

poor wifi in the room- i think it should be much better for a four star hotel

there was plenty of parking

wifi was on the slower side

rather slow laundry service.

easy to find and plenty parking

up to the waitress to ask were we forgotten and she looked at me blankly, went to check in the kitchen to discover

i ate a pizza for dinner which was delicious and a beautiful breakfast bar with cook to order food that was

the food both in restaurants and room service was excellent

i liked the old bar and the building itself, very historical.

wifi didn't work, the bathroom was extremely warm and no way to turn off the radiator.

here while playing golf at the local carrickfergus course

and delicious breakfast

breakfast was ok nothing special but the pub and pub meal were great

staff were lovely, very helpful. handy location and found self service laundry close!

requested upper floor, extra bedding, late check out via booking

the freindly staff the breakfast ,the really comfortable bed,it was nice and quite,great place.

was good value for money room was very good value for money staff were very accommodating late check out without

great value for money, safe parking, comfortable room, good food and a quiet bar all boxes ticked

breakfast seemed to have been cooked for a long while. wifi very patchy!

couldn't connect the tv to the internet for watching tv even after being provided the wifi password , i ended

great breakfast

the room was immaculate and the free parking was

and comfortable hotel, nice sized room's, decent size of tv, tea and coffee, easy parking, staff excellent,

early and just as well as we got no sleep when we did we where put in room 105 right opposite the laundry room

time we had a room next to the laundry room, which was a bit loud from the early morning hours

plenty of free parking

lovely hotel, rooms where warm and comfortable, breakfast was very nice.

great location, great free parking, beautiful well equipped room with kettle, friendly staff

the laundry service was quick and cheap

hotel team really wanted to make our stay as comfortable and enjoyable as possible reception, bar and restaurant

gym was great staff were amazing my partner is blind and the couldn't do enough for him very

itself was very grand, bar had entertainment, little piano bar aswell for something more relaxing, food was

the freedom and flexibility of the spa and pool facilities

location with convenient parking opposite

wifi

it shares a kitchen with the italian-themed restaurant next door, breakfast was good and served in the lobby

wifi could be better but that could be said about every hotel i stay in.

was very welcome but spoiled by another group of guests who took most of the food from the kitchen onto their

parking was convenient

breakfast was excellent ,lots of choice and delicious ud83dude0b

good wifi. free parking. easy strolling distance to the beach.

v good choice for breakfast. bedroom very comfortable, lovely bed.

this was a factor all of the staff the next morning shared, the ladies at breakfast and reception alike were

the staff in bar and restaurant were really friendly

smallest pool i have even been in. service in bar poor.

chose killeavy castle for a relaxing night away without our kids and it didn t disappoint

the kitchen was fully equipped and the log burner made the lounge/diner super cozy

we ended up ordering room service and were charged 7 for a cheese board which constisted of a few grapes, 2

and we also really appreciated the laundry access

stunning, hot tub was lovely surroundings beautiful and the honesty bar was such a lovely touch

wheaten bread, milk, freash eggs , water in the fridge, and everything you would need in a kitchen

the place is brilliant for kids aswel, so much for them to do, all the lil farm animals & horses, and dogs,

some real plus like the hot tub, the play area for the kids and the animals