was very comfortable extra blanket and pillows available in room free wifi room was quiet and comfortable with

kids running and shouting at 7:30 in the morning - not the fault of the hotel - selfish,

breakfast nice and hot. also great choices of food. car parking

there are a lot of parking lots in courtyard belonging to the hotel

location. very accommodating. good breakfast

staff were lovely, very helpful. handy location and found self service laundry close!

was a stressed last minute visit as we were sorting another flight, taxi s & our extra car parking charge at

parking , easy access, on the home side of belfast and so close to junction one , and the breakfast

bed comfy, room and bathroom clean.nice buffet breakfast. easy parking and close to restaurants.

lovely breakfast

hallway outside the rooms we where greeted with plates, glasses empty bottles and bags of dirty laundry

we had dinner and breakfast in the hotel and both were superb

friendly staff, food was very quick to come esp through room service, cocktails very professional, staff more

best part was how relaxing it was, gym/pool and amenities were nice in the morning

facilities were also dated - pool/ gym etc

used the laundry service, but my clothes were still quite damp when i opened the laundry bag

excellent friendly helpful staff. clean modern hotel. quiet area. easy parking / access.

though there was a large wedding in attendance the reception, lobby, bar, restaurant, breakfast room was never

opening times of the spa on mondays could have been open for at least a few hours more

staff went to extra lengths for our comfort by making us sandwiches after room service had finished after we'd

laundry service seemed to be a bit of a chore, had to ask for bags and then didn't get forms so i

again, we were told to wait another 5 minutes and then we were told there was an issue with the laundry

the bar area was relaxing

would also love them to build a pool

lovely bar area so relaxing

we needed our outfits ironed, asked to use their iron, the laundry staff ironed our clothes

suite incorporated a seating area/open kitchen that was delightful

shower was lovely and warm, breakfast was gorgeous with a nice variety of options to chose from, bar lounge

loved the self contained kitchen in the sheridan suite such a surprise

pool and hot tub were a big hit with the kids. good location as i have a relative nearby.

were nice, spacious and so was the bar area

breakfast was hot, delicious and plentiful

way the staff facilitated an early check in after a long journey with my elderly mother

wifi a bit hit or miss but didn't spoil anything

superb breakfast

what i got was a first floor apartment with noise carrying from downstairs and a view of the laundry facilities

and you couldn't get to the main hotel without walking past a car park, past a service area (laundry, etc),

also the staff in particular gary at the pool check in and paul at the door were a massive help to us

how there was no signal at the cottage and the wifi didn t work in the bedroom

kitchen lights didn t work and shampoo pump bottle was broken

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

5 minute walk to laundry

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

great breakfast

laundry was outstanding

access to a reasonable priced laundry. the one quoted was way over the top.

laundry service was very expensive

perfect night away without the kids

ideally located for parking the car and using bus to town

location, breakfast, laundry, staff

ironing board and iron access down the corridor in the laundry room

it was nice to have laundry on site

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

convenient location, staff organised early check in.

negative was kids had to leave bar at 9

the wifi was very good too

we used restaurant, gym and laundry as well

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

teas); several really nice common areas w comfy sofas & books to relax in; very comfy bed; laundry & a gym w

good bar and restaurant, laundry facilities and sure friendly staff

the 24 hr laundry room was nice, too

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

room we stayed in could hear laundry trolleys at night

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

service was great (mr james), the laundry service bundle package was value for money as

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

our room service cleaning ladies all staff went the extra

room was very comfortable and wifi worked well

breakfast is 20 if you turn up or 15 if you pre book, we ate elsewhere and got 2 breakfasts for 13

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

breakfast at a reasonable price, nice bar and great bar food, great location in the heart of

we had been looking forward to a ly in as we had no kids with us on our trip

limited room service food options after a certain time

the addition of a free laundry room was great for us given our extended travel

free laundry room on upper floor was an unexpected bonus

kitchen in room , comfortable bed, free laundry room and friendly staff, great location

stylish studio room, free laundry facilities and friendly staff

they also have a very good laundry guest can use

rooftop gym, rooftop sauna, rooftop hot tub. great service from the staff.

breakfast can be served also in room without extra charging but on check out they ask for the room service

speedy room service & nice evening turn down service

we loved the jazz bar and cocktails

everyone at reception, breakfast, house-keeping and room service provided friendly and professional service

instructions on laundry etc

laundry service was a huge help

staff at front desk need to be educated on laundry drop off process for customers

laundry services way overpriced

did laundry but very expensive

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

our bus experience was booked for us and the laundry service was fabulous

lovely hotel , staff so good ..had board games for kids on lobby .. would definitely stay again

nice bar and breakfast, good gym the staff were super friendly and accommodating, gave us an early check in

good location. they do laundry.

friendly and understood the situation, they offered to help bring bags to the room and help with kids

we loved our stay, the bar in the hotel is 10 out of 10

one particular waiter in restaurant was so attentive and great with the kids extremely pleasant and helpful

gym facilities are poor no sauna or swimming pool

all good - maybe a little more room service choice would be nice.

reasonably good gym hotel

with my son to see the w5 kids science exhibition

gym fairly basic

restaurant food really enjoyable and service from bar and restaurant staff, and manager all top class

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

group from john dodd on the door to stephen welsh on reception the waiting staff x the cook on breakfast, made

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

i used the towels to dry the floor but didn't get a visit from room service during the day until i went to

only gripe is that the wifi would play up when trying to connect devices and stream however the signal is great

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

about 2hrs later same girl rang me to say she had spoke to kitchen and had arranged for me to take home some

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

she later offer to give more bottle water after letting her know if i or the kids have to call emergency for

gym would be nice

corridors dirty with trays and laundry at

not really aimed at young kids.

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of

we were tired after a day out and they re directed our restaurant order to be delivered as room service which

noisy first night, i was in bed at 10 30 sunday and a concert was behind the building - raucous kids running

lovely lilttle courtyard and loads of games for the kids to play with in the communal areas

late check out

the games downstairs were a bonus with the kids

central, clean, amazing staff, excellent breakfast, perfect.

breakfast 3 star staff 5 star location 5 star rooms 5 star

when they did take towels for laundry they werent replaced

informed about the free wifi within the hotel, this would have been helpful to know and the room always seemed

staff were excellent. kids received special treatment!

they facilitated a late check out for an additional 10 pound an hour

breakfast excellent and bar/food service excellent

the hotel has a great busy bar with a large selection of drinks, live music and good people

bed was really comfortable and the spa bath was some job

wifi was not great

brilliant room service

big room, great wifi, helpful staff

would have been better if there had been a kettle, even though the kitchen was along the hall

free use of the gym

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

great facilities such as a good gym and great coffee machine for free

wifi connection for the tv... struggled to even stream from phones

was in-between other rooms with people still having the craic at all hours, not fair on the kids

with 4 kids and always looking for something in car or to go out

the wifi in the rooms was not very good, but that really was the only issue

with 4 kids and always lòoking for something in car or to go out

my kids loved it

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

breakfast was nice until kids were up without their parents and coughing into the hot plates

around and exploring was interesting but there was nothing to encourage you to stay there as the bar area seemed

breakfast was good with plenty of choice

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

plumbing and laundry appears loud

it was the laundry truck downstairs

an added bonus was a washer for laundry

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

78 for breakfast with three kids was excessive

a very minor issue with a junior doorman in the bar with some guests late in the evening but when i raised with

we were given early check in

the bar and restaurant are well presented by both look and staff

wifi didn t reach to my room (2nd floor at the back) and because of that netflix on the tv also

location was good. kids coupon for a treat was very popular.

fabulous for getting into the city centre , staff lovely, rooms a good size nice bar facilities very

lovely breakfast, bar food and restaurant very good quality, nice spacious rooms, staff are very good and the

kids corner for breakfast i feel should be on wach day instead of bank holidays ect i come with my

that we had to pay for wifi - thats not on these days!

assisted us with sending off a bag of laundry to be done with no issues

they have laundry service

appreciated reasonable laundry service

they also had laundry service

laundry near by

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

reception was excellent and friendly. bar was convenient and friendly.

was great bar small issue with the door of the room but staff were on the ball with it and very

breakfast wasn't included no menus in room for restaurant or room service room service forgot my order parking

the wifi was unpredictable on the 5th floor. not awful, but cut out on occasion.

affordable- be a member so you've a chance for free early check in &/ late check out

we couldn't get the free wifi working but it wasn't a big deal.

staff were helpful and the bar had a great

breakfast excellent

laundry service 2 min from the property

l liked tht breakfast was served promptly hot cooked & presented nicely

parking

the breakfast was beautifully cooked , great choice . within walking of wallace park .

location very close to belfast and very easy to find, plenty of parking

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids

staff were brilliant we had a good laugh with the bar staff, the receptionists were very welcoming greeted with

24hour bar for guests

the owner offered to do laundry for us as well

really cozy bar at the front

came back to the bar after dinner to listen to some jazz as scheduled but the musician didn't turn up

great breakfast

lovely breakfast

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

bath towels small but got extra. no laundry bags

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

easy parking in the city center of belfast, good breakfast, beds really comfortable

staff were very friendly and accommodating with kids needs

pool and spa facilities excellent and well maintained

felt safe and was about 12 pound in a taxi to get to the city really enjoyed sitting outside the bar the pool

as an extra apology the reception staff gave us complimentary breakfast the next morning plus a late check out

if i have to be picky, maybe we should be allowed to take pictures of our family by the pool side

the room was enough for the whole family and the sofa bed for kids was a decent size

good self contained laundry and kitchen with all amenities provided

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

good self contained laundry and kitchen with all amenities provided

milk and coffee portions in room are too scant and are not replaced during room

i needed room service as i came back too late for the restaurant

free parking and handy to get into the city as glider stop is just a few yards down the

staff in reception but particularly the bar were delightful

there was a school leavers prom in the ballroom so all i heard until early hours was music and kids

great bar downstairs with live music

wifi was slow

the food was excellent and the bar was fantastic great live music and the staff were so friendly

good access for parking

wifi doesnt work

great breakfast and bed very comfortable. staff very helpful.

breakfast the next morning was beautiful fresh, generous, and perfectly cooked

the little bar at the end of the street was great craic and the harbour views are stunning

ambience, friendliness of staff, restaurant, breakfast, comfort of room.

room was very spacious and beautifully furnished. food very good - breakfast and evening meal.

rather slow laundry service.

beautiful hotel, with beautiful food, lovely staff, good location, plenty of parking.

easy to find and plenty parking

but i made my selection for breakfast (full irish) and the manager then offered me complimentary room service

the food both in restaurants and room service was excellent