housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

unfortunately didn't get to use spa/pool but definitely next time

night we didn't really feel like leaving after our spa and massage and just wanted some room service

close, easy and free parking

bathroom was excellent. room immaculate. free parking and generally good service.

plenty of free parking available

plenty of parking

great parking despite the hotel being very busy

not allot of breakfast options for kids

it’s a bit of a way out of city, and expensive breakfast.

laundry in the corridors

the treetop spa pool and rooms were perfect to enjoy, even in the rain

on site parking

lack of professionalism from the blonde lady during breakfast

the spa and service is amazing! particularly the new drinks service to the pool.

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

no kids facilities

drinks and the fact you charge per person for room service breakfast when you bring it on one tray

beautiful property, excellent staff. great breakfast. spacious rooms. spotlessly clean.

so much easier and soooo much cheaper than driving around, getting lost, trying to find parking and we could

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

nice people at the desk, restaurant , and bar areas

by adam at reception that both restaurants were fully booked and the only way we could eat was room service

around and exploring was interesting but there was nothing to encourage you to stay there as the bar area seemed

choice of breakfast; bar area was relaxed and comfortable and live music on friday evening was a real

staff, clean and spacious room, delicious breakfast, great history, brilliant location and my daughter loved it

very good breakfast. friendly staff. amazing coffee. good wifi. very comfortable big bed.

you depend on wifi you will struggle, although locals had no problem in the bar area, we could not connect with

breakfast was ok nothing special but the pub and pub meal were great

fantastic pet friendly hotel - perfect stay!

friendly staff, 24 hour room service, and clean rooms.

which isn't always the case with small kids

reasonably good gym hotel

very slow wifi

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

breakfast was good value plenty of choice, fresh and tasty

negative was kids had to leave bar at 9

room was spacious and very clean. facilities were great. wifi was superb.

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

the breakfast was okay but thought it might have been better!

that i asked for a wake up call from the check-in lady at 9am, didn t wake until late barely breakfast was

had no complaints although it would have been convenient for me had there been some parking reserved for disabled

the bar area is big so we felt comfortable

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

the hotel is amazing,evening dining in the restaurant was top class and breakfast was very generous and delicious

the very relaxed atmosphere in the bar food was amazing decor everywhere was fantastic and the room service was

vending machine for kids

nothing was a problem and on arrival the kids got a token to use in the shop, nice little touch we

corridors dirty with trays and laundry at

room service is quick and value for money too

stayed with my partner and two kids staff couldnt of been nicer

pet friendly. reception staff and room service was great.

didn t realise it was a pet friendly hotel, so that s my fault in my opinion no hotel should let a 6 foot

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

gym is small and compact but well stocked and worth a visit

nothing ....only sorry we were not long enough there to use the thermal suite and pool

paying 15 pounds to have breakfast in my room!

our room was facing a bar so was a little noisy until 2am

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

facilitated early check in for us heading to a wedding

great wifi throughout property

room service was quick food was amazing. location was great.

i used the towels to dry the floor but didn't get a visit from room service during the day until i went to

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

good spacious shared kitchen facilities and a laundry room with irons that can be used

location- the laundry facilities what a idea

ironing board and iron access down the corridor in the laundry room

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

came here with me three kids age three and under and loved my experience here

breakfast was great but a bit low on cold meats and cheese when we arrived

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

not very helpful with laundry options

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

something everyone wants but i need a gym when travelling so had to leave the hotel and go off site each day to

beds,toilet/shower area,size of room, wifi, television,good choice of cold or hot breakfast will definitely stay

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

we used restaurant, gym and laundry as well

teas); several really nice common areas w comfy sofas & books to relax in; very comfy bed; laundry & a gym w

lots of amenities ie laundry, gym, sitting areas and handy to the train station and all of belfast attractions

there was a laundry onsite, the driers didn't work well

5 minute walk to laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

breakfast was excellent high quality food location was perfect and easy accessible to whatever was

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

staff its really friendly, room service perfection, room is so cosy can't complain definitely im gonna be back

the laundry facilities were free and very welcome after a month of travel and hand washing/expensive

the addition of a free laundry room was great for us given our extended travel

stylish studio room, free laundry facilities and friendly staff

great to have a small kitchenette and access to a laundry

staffer helpful and the hotel had a good clothing washing and drying laundry for guests which was very helpful

good location. they do laundry.

friendly staff, fast wifi, large room, close to bars and restaurants

no gym or fitness room.

staff were great, bar area was nice and well equipped, gym was small but functional

very disappointing that no compensation was offered other than a late check out

when they did take towels for laundry they werent replaced

s not to like, the clayton stay was perfect from start to finish, the staff, the cleanliness, the room service

rooms were spotless, breakfast was lovely everything you need

rooms ok for 2 adults and 2 kids

the bar area had a feel good

vegetarian food selection, both at dinner and breakfast.

location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and reception

clean finola and the team couldn t do enough for you - the other leader at the bar on the sunday really chatty

breakfast 3 star staff 5 star location 5 star rooms 5 star

the games downstairs were a bonus with the kids

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

laundry was not done on the day when it should have been

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

room we stayed in could hear laundry trolleys at night

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

cocktails are made very well, bar staff were also fantastic

wifi didn't work on the smart tv and so we couldn't use our netflix or prime

the hotel offer vegan meal on room service (nice vegan meal, not just added something so they can say they

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

the school kids were loud and obnoxious and very distracting as we tried to enjoy a drink in the piano bar

very poor wifi. didn't get any access throughout my stay.

didn t like getting out of a cab with 6 bags (we were 2 golfers) and struggling to get inside the place,

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

00pm we still did have our room due to issues with laundry

nice bar and breakfast, good gym the staff were super friendly and accommodating, gave us an early check in

great location, friendly staff & very safe car parking next door, breakfast was also very good

staff at front desk need to be educated on laundry drop off process for customers

instructions on laundry etc

laundry services way overpriced

did laundry but very expensive

laundry service was a huge help

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

lovely. breakfast was gorgeous

new places for family kids were suggested, food was served with a smile

appreciated reasonable laundry service

they have laundry service

laundry near by

assisted us with sending off a bag of laundry to be done with no issues

the laundry service was very efficient and reasonably priced, per bag if you preferred

being a dog owner it was nice to see a hotel allowing the dogs in the bar area

and newly refurbished apartment, ideally located to visit belfast and good local golf courses

parking was not onsite as i was informed but across the road although there was no problem getting

hotel wifi kept giving warning of hazards, which does not give a sense of security

room at the back (no 6) was a little noisy from kitchen ventilators

unfriendly bar man

restaurant and bar staff very attentive

helpful staff that nothing was too much trouble to the big comfy bed and the very relaxing spa bath/shower

is excellent, all the staff from reception, bar staff and the girls that done the rooms couldn't be more helpful

2 breakfasts to the one room and got charged for room service for each breakfast even though they were coming

we couldn't get the free wifi working but it wasn't a big deal.

bar staff in the bar were really friendly and knowledgable of the area

location, friendly staff and lovely breakfast

good choice of breakfast

pizza in the restaurant was amazing, same breakfast!

location, nice rooms, friendly staff, ok gym

the kitchen at the end of the cluster was perfect for our group and meant we could all spend time

very central but poor parking facilities if you drive. free gym and cinema :)

was not informed that there was a shared kitchen that could have really been nice to know about

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

loved the bar & bar food was really good too

a very minor issue with a junior doorman in the bar with some guests late in the evening but when i raised with

the bar is just so picturesque & great staff

we were given early check in

also the bar and the restaurant are just so beautiful and great food/drinks

was poor at best and the laundry service was shocking despite asking via email before we checked in

double in it, couples dont want single beds in as an extra reminds you that you have left the kids at home

was beautiful a bit pricey for what all we got, kids could of ate more

breakfast was lovely place was really

slippers and robes in the room would be a nice touch,for going between spa and room

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

was great bar small issue with the door of the room but staff were on the ball with it and very

stay was exceptional, staff very friendly, room very clean, tv, wifi, hairdryer, tea/coffee, spacious wardrobe

staff were superb! friendly, welcoming and accommodating. free wifi.

the owner offered to do laundry for us as well

small bar area was great to have a glass of wine /cocktail etc whilst planing what to do

the breakfast was awesome, fresh fruit and yogurt, with some cheeses, charcuterie, as well as a menu

parking was difficult to find as it is down a lane way at the back of the building

parking available and very handy for the town

the laundry did not work so the staff did my laundry

slamming door outside of my room on the fire escape that the accommodation staff used to move out laundry skips

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

really worked well, laundry machine faulty, walls dirty, sink not working properly, such a shame to compromise

plumbing and laundry appears loud

staff were so helpful from the front desk to the kitchen and porters were exceptionally

staff, great gym, spacious rooms madalina on the front desk was so efficient and very

pool and spa area were excellent too

we were signed up to the ihg programme and received early check in and late check out

family friendly and having the kids play room ideal

room service meal was swimming in grease.. lasagne

little further out from belfast than what we were expecting but with plenty of free parking onsite this wasn't

staff delivering room service was very rude and pushed past me to get into the room

lovely hotel we had a lovely meal and a nice drink the bar later great music will be back

free wifi was provided

access to a reasonable priced laundry. the one quoted was way over the top.

laundry was outstanding

laundry service was very expensive

like the fact that wifi was a completely open public network and thus would not want to use for anything with

room had free upgrade to suite which was appreciated- great breakfast- food in bar was excellent too

couldn't get wifi in my room but got it in the breakfast room

wifi a bit slow but was ok

delicious breakfast

easy parking

loads of parking, honesty bar was a lovely touch although did use

close to belfast and a lot cheaper , free parking and wifi onsite , good breakfast , lovely

location was great, on-site parking was available and convenient, the staff were friendly and helpful, our room

looks great now with the new bar dining area.

looking forward to our return visit next week ud83dude00 dinner was excellent a d girl in the bar was lovely

breakfast great....bed great...room amazing with balcony

laundry service 2 min from the property

ample on site car parking spaces with overflow if

was plenty of parking at the property and the staff were very welcoming

used the free wifi without a problem

very comfortable, clean and lovely breakfast, staff are fantastic too, i highly recommend !

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

good self contained laundry and kitchen with all amenities provided

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

the kitchen could have been cleaner

cosy room, mini fridge, room service, breakfast was lovely

the restaurant food was excellent for dinner and good bar facilities

being seated clost to the bar for dinner.

proximity to the ferry! plenty of parking, lovely evening meal and a very comfortable room.

lighting in the seating areas of the bar very bright when seated.

comfortable, loved the fragrance of the bathroom essentials, tea and coffee available in room, room service

no laundry service and no robes - minor stuff

room was dirty, and somebody had killed a fly with our room service cards

the hotel does serve a limited menu in the very comfortable lounge and more limited menu for room service, but

breakfast was nice but in my opinion was very expensive, for the price i expected something

convenient parking