toiletries and wifi

stay was excellent nice pleasant staff breakfast was great had an evening meal there also which was great loved

breakfast is great staff are really nice

and delicious breakfast

you depend on wifi you will struggle, although locals had no problem in the bar area, we could not connect with

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

was very relaxing, the spa and pool area where amazing , 3 restaurants all varying in price was great

staff went over and beyond, the room and estate in general was exceptionally clean and the spa was one of the

hotel but i was a little disappointed that i was disturbed by music coming i believe from they gym area which

thanks especially to mel, laura, the bar staff and the organising of a private room to meet my family, reservations

laundry in the corridors

breakfast superb

great bar area that radiates atmosphere , first class restaurant , great food , and breakfast that caters for

the spa and service is amazing! particularly the new drinks service to the pool.

room service would make the stay perfect.

hotel wifi kept giving warning of hazards, which does not give a sense of security

bar staff member was a bit rude so left bar and went bar just down the street which did great

quiet room with decent view and good wifi but got a room with terrible view near noisy cooking equipment, and

easy parking

was very hot in the hotel and the water from the taps was boiling,which may be dangerous for kids

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

was great big bed and we got room service both nights the food was top class 100% would stay again to try the

room service - food ordered not to personal taste as salad had been overly drenched in oil sound

wifi signal was weak.

we had room service dinner and breakfast and the quality of the food was outstanding

quiet, comfortable, large rooms, great bar and restaurant, parking, wifi, comfortable beds, clean, very friendly

the location was very easy to find with plenty of free on site parking

have breakfast, dinner was very good but being seated near the bar was noisy

hotel is absolutely great, the rooms are so comfortable and spacious, the bar is laid back, just

being seated clost to the bar for dinner.

plenty of parking

location, breakfast ,bed

nothing really. maybe a fried egg with breakfast not keen on scrambled.

wifi didnt work at all in our room, it was losing signal all the time

it’s a bit of a way out of city, and expensive breakfast.

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

laundry and dirty dishes lay in corridors all evening and through to next morning

i don't blame the kids, who were all delightful but not mature or experienced enough to cope with a few little

around and exploring was interesting but there was nothing to encourage you to stay there as the bar area seemed

breakfast was great

the room was very comfy and the kids loved the buffet breakfast

was expensive, food unavailable late evening in the lounge/restaurant, was only available as room service i

reasonably good gym hotel

it had a gym the showers were nice rooms all had ac (but windows did not open)

hotel room, location & staff were excellent with kids at breakfast

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

service at breakfast was at best a 1 star

was lovely accommodation and the stuff was helpful there is a free car parking the hotel was clean and very

had no complaints although it would have been convenient for me had there been some parking reserved for disabled

highly recommend for a date night get away, restaurant and bar is fabulous

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

all the staff were lovely and accommodated both an early check in and late check out

wifi was down.

for early check in a day before

was clean, staff were super friendly, continental breakfast was great, laundry room was helpful

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

there's a laundry room and outside patio area on floor 1

it was nice to have laundry on site

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

spa was the best my wife had ever been too

exceeded this by also bringing a small birthday cake with a candle, in at the end of our lovely breakfast

rooftop gym, rooftop sauna, rooftop hot tub. great service from the staff.

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

breakfast was fantastic location spot onud83dude0dud83dude0d

corridors dirty with trays and laundry at

the location and the hotel is perfect, the gym was a but disappointing but for the price and the location, it

our kids didn t change room cos they thought it was too much hassle

very poor service in bar...not. much to do for kids

room service was also excellent

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

only gripe is that the wifi would play up when trying to connect devices and stream however the signal is great

however, room was very slow, its a box room, bed and thats it, confy bed, good wifi

great wifi throughout property

room was ready for early check in. very clean and comfortable room. although

the rooms were also ready early which was such a bonus having a early check in

the kitchen / dining staff were surly and unhelpful apart from 1 lovely middle aged lady

for 1 night with kids 11 and 7

the best breakfast in town

location was good. kids coupon for a treat was very popular.

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

5 minute walk to laundry

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

wifi was unsecured and would not work on the final night of our stay.

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which

there was a laundry onsite, the driers didn't work well

lots of amenities ie laundry, gym, sitting areas and handy to the train station and all of belfast attractions

good bar and restaurant, laundry facilities and sure friendly staff

we used restaurant, gym and laundry as well

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

superior breakfast bar included with

wifi works well

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

couple of times we were in loft and staff using also with laundry trolley

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

there was no warning about the master switch and one of the kids turned it off when going to bed and we couldn

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

free laundry room on upper floor was an unexpected bonus

huge rooms with great kitchen and free laundry facilities

stylish studio room, free laundry facilities and friendly staff

great to have a small kitchenette and access to a laundry

good location. they do laundry.

fast and reliable wifi

we even got early check in without asking for it

best pillows in the country room service at 2.30am, sure what more could you want!

i couldn't get wifi in our room only in reception. i was very disappointed with that.

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

laundry was not done on the day when it should have been

service was great (mr james), the laundry service bundle package was value for money as

room we stayed in could hear laundry trolleys at night

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

wifi didn't work on the smart tv and so we couldn't use our netflix or prime

breakfast was good,wifi is fast.

room service excellent

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

staff were brilliant we had a good laugh with the bar staff, the receptionists were very welcoming greeted with

early check in booked. room mit ready.

they let a kids smoke and drink in the smoking area and also let non residents in after 12

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

poor wifi overpriced breakfast

breakfast was excellent and receptionist thomasina went over and beyond to help us

g nutella to the selection of sauces for the pancakes for kids

everything was perfect. breakfast was excellent. staff were really nice and very helpful.

as i was travelling for work, it was great to have access to the working areas downstairs and bar facilities

great location, nice room, nice bar, good breakfast. everything we needed.

staff, room , food, location, bar in other words everything amazing !!!

perfect location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and

when they did take towels for laundry they werent replaced

they also gave our two kids free cookies and milk at night

no shallow end in pool for kids and no on site car park

organised an early check in as we were going to a family wedding

the gym was great - really big and well equipped

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

00pm we still did have our room due to issues with laundry

favourite was the breakfast sausages, they tasted brilliant and with the rest of the breakfast bar it set you

it's rare to get a gym at this price point (not that i used it, so can't comment on it

staff at front desk need to be educated on laundry drop off process for customers

laundry services way overpriced

instructions on laundry etc

laundry service was a huge help

did laundry but very expensive

assisted us with sending off a bag of laundry to be done with no issues

laundry near by

appreciated reasonable laundry service

they have laundry service

they also had laundry service

extra fans in the rooms,room service was very pricy for our breakfast to be brought to our room after paying

the size of room (executive suite) the bed, the furniture, the spa bath and shower and the towel elephant

location,free wifi,lift

to the spa bath, right through to the restaurant / bar and all the staff

poor wifi had some problems with keycards opening room door small, slow lift

there were lots of facilities such as a cinema room, gym, pool table and seating area

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

they had a shared kitchen, a movie theater and laundromat

very central but poor parking facilities if you drive. free gym and cinema :)

location, nice rooms, friendly staff, ok gym

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

on an early flight and the staff were very flexible allowing an early check in

staff were great and the room was very clean and comfortable with everything you need the breakfast was excellent

entering hotel with luggage via the bar & shouting by kids who'd got into basement toilets but it was the

the bar and restaurant are well presented by both look and staff

only issue..no corona in the bar ud83dude01

78 for breakfast with three kids was excessive

was an issue with wifi in the room at the end of the hall so i had to swap my room with my teenagers so they

the bar area i did not use or dine in however it did look nice and inviting, if i had the opportunity

affordable- be a member so you've a chance for free early check in &/ late check out

pizza in the restaurant was amazing, same breakfast!

bar staff in the bar were really friendly and knowledgable of the area

friendly staff early check in late check out amazing all round

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

good location, friendly staff, wifi, good for a 3* hotel

was great bar small issue with the door of the room but staff were on the ball with it and very

late check out cheap parking

an added bonus was a washer for laundry

it was the laundry truck downstairs

slamming door outside of my room on the fire escape that the accommodation staff used to move out laundry skips

the laundry did not work so the staff did my laundry

plumbing and laundry appears loud

the owner offered to do laundry for us as well

no info with wifi details

a lovely breakfast served to your room is a lovely touch

really cozy bar at the front

the staff were extremely friendly & helpful and there was parking

was poor at best and the laundry service was shocking despite asking via email before we checked in

spa could get very noisy with kids screaming splashing and shouting- not too relaxing

gym was a disappointment

timing was unfortunate as there was some kind of kids dancing event on at the hotel

had to get swim caps for swimming pool decided not to use it

no laundry service and no robes - minor stuff

front door and car park have busy road in between them - beware if you have kids when exiting

convenient parking

the hotel offers a free parking lot if you are driving

parking can be an issue when the hotel is busy

pool was a bit cool

kitchen deserves a 10/10

ringing of phone in dining room ,people ordering room service

wifi issues in our room.

wifi was slightly temperamental

laundry service was very expensive

access to a reasonable priced laundry. the one quoted was way over the top.

laundry was outstanding

just a minor thing it was very busy with functions so parking was a little challenging

nothing lovely dinner, & breakfast piping hot and more than enough will def stay there again free parking and

wifi doesnt work

was fantastic ate there for the two nights of our stay and couldn t fault anything kids loved it too staff

room (220) is too far away from the wifi router to work

great bar downstairs with live music

clean rooms, nice bar with great food ud83dudc4c

the service, the room, the cleanliness, the parking and the overall atmosphere was excellent

time was very busy, had room service booked but had to come down to restaurant as time was an issue and it hadn

room was great location for what i was doing was great the breakfast awsome and the evening dinner was

my kids loved it

stayed in this hotel to be able to get to portrush early in the morning for the open golf championship

wifi a bit slow but was ok

breakfast was more than enough and well prepared

loads of parking, honesty bar was a lovely touch although did use

everything especially terry's breakfast

peaceful place with parking and only a 10 minute drive to comber

laundry service 2 min from the property

great breakfast

breakfast choices were excellent and served with a smile

it was just perfect brought my son away on a golf trip. it was so comfortable cosy and homely.

motel with very attentive friendly staff, good breakfast and comfy bed, what more could you ask for

good self contained laundry and kitchen with all amenities provided

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

there was also a fairly nice gym on the floor that was not expected

fab location and parking underneath. very clean and bar downstairs lovely