did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

clean, well located, extra friendly staff, late night bar for guests, excellent wifi throughout, good sized

because there is no parking at the hotel, it cost 20 euros for overnight parking, secondly the bar staff are

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

couple of times we were in loft and staff using also with laundry trolley

there was a 10 delivery fee for room service which i found a bit unreasonable

when they did take towels for laundry they werent replaced

milk and cookies at the bar for the kids

front desk refused a late check out saying the hotel was fully booked even though we could rebook to stay

superb location, friendly staff. comfortable and clean rooms. excellent breakfast.

beds comfortable kids slept well, swimming pool fantastic, staff excellent so helpful.

kids loved the football table

lovely lilttle courtyard and loads of games for the kids to play with in the communal areas

welcome drink on arrival which we had in the bar area where there were board games and pool table

the games downstairs were a bonus with the kids

perfect location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and

good location. they do laundry.

all while dragging two small kids around and baggage

bar staff and night staff were lovely and friendly

all while dragging two small kids around and baggage

no 24 hour room service. not enough shower towels (large) provided.

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

staffer helpful and the hotel had a good clothing washing and drying laundry for guests which was very helpful

huge rooms with great kitchen and free laundry facilities

stylish studio room, free laundry facilities and friendly staff

great to have a small kitchenette and access to a laundry

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

breakfast rate of booking.com

hotel with good facilities, wifi coverage was ok but slow in the room

issue with wifi

their air conditioning wasn t up an running. laundry service wasn t available.

laundry was not done on the day when it should have been

room we stayed in could hear laundry trolleys at night

service was great (mr james), the laundry service bundle package was value for money as

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

had a laundry bag

the 24 hr laundry room was nice, too

good bar and restaurant, laundry facilities and sure friendly staff

there was a laundry onsite, the driers didn't work well

teas); several really nice common areas w comfy sofas & books to relax in; very comfy bed; laundry & a gym w

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

breakfast was nice but staff could have been a little more attentive, we waited a good 10 mins

all staff was very helpful especially orie in the bar he was very kind

smile girls went of way next morring breakfast we wouldn't have made down they asked if i'd like late check out

sorry to say the food in the restaurant was not very good but the staff are lovely we had a late check out and

in entering an amazing room to all the essentials the hotel room has equipped in it, also great gym suite, and

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

free wifi in rooms would be good

eck in time) when we requested for an early check in

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

nice big room early check in very friendly staff

during the day the cleaning svs had been to the room they made our bed but didn't make the kids beds they removed

the staff members went over and beyond to help me with my kids while i was having my meal

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

10 tray charge for room service

nice rain shower, free wifi and a simple breakfast bag was good

room was ready for early check in. very clean and comfortable room. although

was excellent for all the bars and restaurants needed

corridors dirty with trays and laundry at

as having a gym, when in fact it s the tiniest room (only one person could comfortably train in there at a

book two rooms both had single rooms that would just fit kids not big enough for adult

location, pet friendly, large comfy bed.

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of

our bus experience was booked for us and the laundry service was fabulous

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

location, breakfast, gym, check-in was superquick.

we’re very friendly and when we arrived we were told to sign up to hilton honours tk gwt a late check out

did laundry but very expensive

staff at front desk need to be educated on laundry drop off process for customers

laundry services way overpriced

laundry service was a huge help

instructions on laundry etc

nothing ....only sorry we were not long enough there to use the thermal suite and pool

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

the bar staff including ethan and ronan were great banter and took our drunk chat on the chin

wish we has brought swimsuits to try out the plunge pool on the roof

for example at the slieve donard you're like to use the pool at the spa

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

5 minute walk to laundry

friendly staff early check in

bath - not clean, bathtube was very old any did not meet my expecations of a spa bath!

at reception, in the bar and restaurant were extremely friendly and could nt do enough for us

close to everything and breakfast room service was one of the best i've had

and in the bathroom i loved the spa bath and the way the staff had made a elephant out of towels

wifi was free and fast and the bar and restaurant were really nice with the food being of a very

they have laundry service

assisted us with sending off a bag of laundry to be done with no issues

the laundry service was very efficient and reasonably priced, per bag if you preferred

laundry near by

they also had laundry service

would have been better if there had been a kettle, even though the kitchen was along the hall

there were lots of facilities such as a cinema room, gym, pool table and seating area

it was a good location for the night, there was free coffee and a good gym.

free use of the gym

was not informed that there was a shared kitchen that could have really been nice to know about

size rooms and everything you need including a laundry service which was really helpful to

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

ironing board and iron access down the corridor in the laundry room

location, breakfast, laundry, staff

was clean, staff were super friendly, continental breakfast was great, laundry room was helpful

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

we stayed 2nights as a rare break from our kids and to start christmas shopping

spacious room with comfy bed and free wifi

nice to be able to get a triple room for our kids

wifi didn t reach to my room (2nd floor at the back) and because of that netflix on the tv also

problems getting onto the free wifi

helped with holding our luggage, early check in, having to change rooms

struggled to get the wifi working on the tv to watch netflix

was an issue with wifi in the room at the end of the hall so i had to swap my room with my teenagers so they

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

wifi could be a little better but that's my only issue with the hotel.

parking and breakfast and lovely staff

location, friendly staff and lovely breakfast

room service burgers were almost inedible.

friendly staff early check in late check out amazing all round

good choice of breakfast

hotel, clean, free wifi and good price for belfast

a kids room/play area

the gym/fitness centre was quite small but did the job.

all good - maybe a little more room service choice would be nice.

the room service wasn t nice but everything else was.

great gins in the bar and very modern rooms.

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

breakfast wasn't included no menus in room for restaurant or room service room service forgot my order parking

i like access to i e at all times. i did get ice but only after the bar opens.

stay was exceptional, staff very friendly, room very clean, tv, wifi, hairdryer, tea/coffee, spacious wardrobe

the laundry did not work so the staff did my laundry

bags of laundry on landing

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

really worked well, laundry machine faulty, walls dirty, sink not working properly, such a shame to compromise

it was the laundry truck downstairs

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

lovely stay! bed was amazing, shower was great. the breakfast was soo nice.

breakfast was great

was often crowded and on my last night, a sunday, was filled to bursting with families where the kids were

the owner offered to do laundry for us as well

breakfast felt a bit chaotic, the young staff were overwhelmed and had to ask several families and

the staff were extremely friendly & helpful and there was parking

wifi was great

a lovely and unique boutique hotel, very clean, great wifi, super comfy but the highlight was the absolutely

easy to park. easy to get to the boat. nice size room.

i was given early check in and late check out and the staff arranged all my taxis

we loved that most of guests were with kids, that made family friendly atmosphere

ringing of phone in dining room ,people ordering room service

the staff made me feel very welcomed, the bar was good, food at both restaurants was great

the bar area was nice to

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

we opted to have breakfast and was delighted with the quality of the foods and the dining room service

it’s a bit of a way out of city, and expensive breakfast.

nothing really. maybe a fried egg with breakfast not keen on scrambled.

access to a reasonable priced laundry. the one quoted was way over the top.

laundry service was very expensive

laundry was outstanding

the breakfast was amazing and the dinner in the restaurant was beautiful staff where excellent

treated there were a lot of people looking for the late bar, but were hurry to their rooms like kids the singers

towels, the hotel has its own pub which was great for a guinness after a day playing or watching golf ten minutes

the room, the restaurant, the staff, free parking.

that i couldn’t stay another night but had to get home for my kids ud83dude1cud83dude1c

was tasty location was very good plenty of free parking staff ware so helpful manager on front desk desk is w

kids in the bar area of an evening during meal time

wifi doesnt work

staff delivering room service was very rude and pushed past me to get into the room

food was great the bar and live music was very good

very clean rooms loads of free parking

other than check out time,the hotel room had no information about breakfast, room-service,wifi password etc

was poor at best and the laundry service was shocking despite asking via email before we checked in

room service was not available after 10pm, now any other hotel i've been to especially a four star

in the bar very expensive and had to purchase swim hats to use the pool but as hotel guest this should have been

room was lovely, warm and clean. bar and reception staff where lovely.

room was amazing and enjoyed the pool and jacuzzi

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

wifi was very poor

so helpful the gem off the north down.one brill hotel & spa my son absolutely loved this.

room, room service, great bars and spaces to relax in the hotel and the staff were all friendly and

is less than 5 star; staff are friendly but dining room service is a little slow

laundry service 2 min from the property

motel with very attentive friendly staff, good breakfast and comfy bed, what more could you ask for

it was just perfect brought my son away on a golf trip. it was so comfortable cosy and homely.

location very close to belfast and very easy to find, plenty of parking

couldn't connect to wifi

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

good self contained laundry and kitchen with all amenities provided

comfortable bed, very clean with gym. entertainment was on in the lounge.

fab location and parking underneath. very clean and bar downstairs lovely

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

special,long time since i have experienced service like it,thank you so very much to you all,room service

restaurant manager and her staff were fab :) thanks a million, me and my wife will come back with kids ;) bartosz

so much easier and soooo much cheaper than driving around, getting lost, trying to find parking and we could

room was lovely and very clean and comfortable we had a snack at the bar along with a few drinks they where

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

check if there is a wedding on before booking - kids running up and down corridors screaming and shouting

lots of car parking

cooked breakfast was great quality but limited

room service, spotless room and great food in the restaurant

laundry in the corridors

room service would make the stay perfect.

location , character, staff , room , parking .

and lastly the prices in the bar are too much, it is nice to pay a premium price to stay in a hotel but it is

great bar area that radiates atmosphere , first class restaurant , great food , and breakfast that caters for

i liked the old bar and the building itself, very historical.

the breakfast was amazing, location great and a nice pub

wifi didn't work, the bathroom was extremely warm and no way to turn off the radiator.

breakfast was ok nothing special but the pub and pub meal were great

friendly staff very helpful nice breakfast comfortable night sleep

hosts, comfortable room, wifi was slow at times, breakfast was great

wifi a bit slow but was ok

fi weak once away from breakfast area but maybe a rest from the dreaded facebook and email is a good thing

big tv, good wifi

peaceful place with parking and only a 10 minute drive to comber

hallway outside the rooms we where greeted with plates, glasses empty bottles and bags of dirty laundry

no crisps or nuts for sale at the bar and no music in the lounge (on the night we stayed).

staff friendly, rooms very clean. spa access. lunch & breakfast both lovely. we will be back.

bad wifi ..

dangerous when weather signs up ,the gym plenty of equipment if you can use it pool & sauna friendly

nice clean, comfortable room - separate room for kids which was nice

room at the back (no 6) was a little noisy from kitchen ventilators

being a dog owner it was nice to see a hotel allowing the dogs in the bar area

and newly refurbished apartment, ideally located to visit belfast and good local golf courses

parking was not onsite as i was informed but across the road although there was no problem getting

staff were lovely, very helpful. handy location and found self service laundry close!

was good value for money room was very good value for money staff were very accommodating late check out without

double room with sofa bed was perfect for us as a family of 4 with 2 kids (3&8)

clean, well kept and friendly, helpful staff. ideal breakfast. free wifi.

room service didn t clean our room for two days but reception staff gave us towels and were very

easy access to antrim. clean & spacious room. breakfast was excellent!

food was stodgy and badly cooked had to pay extra for room service

was very comfortable extra blanket and pillows available in room free wifi room was quiet and comfortable with

a pen or pencil would have been handy to fill in the room service

the dunsilly bar and grill was excellent, big portions and the hot crispy waffle with honeycomb icecream and

have breakfast, dinner was very good but being seated near the bar was noisy

staff were friendly, shower was excellent. free wifi good at 5mbps

excellent service, nice big rooms, restaurant and bar with a lovely library.

good great staff,very good rooms with big comfy bed,food standard but also very good lots of parking would

the restaurant food was excellent for dinner and good bar facilities

no laundry service and no robes - minor stuff

the price of drink at the bar is just ridiculous.

room was dirty, and somebody had killed a fly with our room service cards

even though we coukd have all fit into the one suggested for kids, one with queen and 2 twin bed

there is also a great play area across the road, which our kids really enjoyed