room did not have a refrigerator or a microwave, they did not have laundry services, but told me there was a

pool was great!

wifi good. clean.

wifi was unsecured and was not stable

the breakfast provided several options, including fresh fruit and make-your-own waffles, in addition to

the laundry was down and got sick from their breakfast

it was determined a toilet overflow leaked down into the laundry room

refrigerator microwave wifi, swimming pool, laundry

the laundry room was donw for repairs

breakfast

parking is limited, and there is only one entrance onto hotel property

warm and dnpleasant staff. great location. clean. ok breakfast. fast wifi. great amenities

of people mingling outside the parking lots at night, big groups most people didn't wear masks

friendly staff, clean room, good varity for breakfast.

part of the reason i picked this one was because of the pool, but upon arrival it was reservation only

staff was very helpful and courteous, and it was great to have an on site laundry for softball uniforms

couldn t connect to wifi, there was no extra blankets pillows dirty laundry bags in room

updates, indoor pool was dirty, hot tub was not working

i wish there was an ice machine on our floor. no hot breakfast.

pool wasn t open 24/7 like every other location they have, hot tub was broken and water stunk

pool a lot cooler hard to figure out how to get to hotel, no signage off douglas on how to get

clean, comfortable bed, nice breakfast

staff was nice. pool area was nice. whirlpool was too hot for us.

we were in the room right next to the gym, so that was a little loud.

breakfast bar

breakfast is great

parking definitely needs to be bigger

excellent breakfast

breakfast is not good.

one of my kids actually found the floor more comfortable

breakfast is the same at all comfort inns

your wording of pet friendly to dog friendly

pet friendly for $29 which i think is excessive, and fyi: they do not accept cats

wifi is expected these days

they allow pets and aren't 0'prejudice towards specific dog breeds

room was old and right next to a very loud laundry room

small, exhaust fan in bathroom did not work, lighting was poor, and our room was next to storage, laundry room

breakfast was very good, only the yogurt machine was not working

if you arrive after dark it can be easy to miss the turn in to the parking lot

we had a pet dog and they were very friendly with her

the manager went out of his way to make sure i was satisfied and allowedme an early check in which was very

garbage in the parking lot

was under construction and couldn't use the pool or the gym and no breakfast

breakfast was good

even kind enough to spell out pool so our son didn t hear and get excited prematurely

didn't keep the pool area stocked with towels. not enough plug ins for phones, c-pap, etc.

checkout used to be noon and they've set it back to 11. no laundry available

some staff aren t friendly. laundry room isn t the best.

poor wifi, broken laundry, beds, thin walls

stayed there a week so we had to do laundry while staying there and to only have one washer and dryer doesn

no parking space for trailers unless you get lucky on a low occupancy night

our room was in the basement, near laundry etc

great location and nice amenities... open laundry room facility with seating while you wait.

laundry facilities were inadequate with just one machine

the laundry room was a welcomed amenity

the staff and breakfast, pool, and fridge in room.

food and laundry chemicals

free laundry which is a

loved the work out room and the free laundry

guest laundry

free laundry which we have never seen before

the laundry facilities were a joke

i have any complaint about the property it would have to be the laundry facilities

a number of restaurants that were very close and free wifi as well as 24 hour access to laundry services

nice laundry room

the room had a table with two chairs, closet nook with hangers, laundry basket, ironing board and luggage rack

quiet breakfast laundry large room

our room overlooked the front parking lot, so not much to say on that

pet-friendly

i really don't like a room that a pet has been living in

was a big variety for breakfast

i also loved being able to do my laundry

kids loved the pool

room was excellent with a large bathroom and a great breakfast.

breakfast hours could run a bit later

the breakfast was hot and plentiful

i requested a laundry bag and was told they don t have them

missed having some of the usual things like make-up remover wipes and laundry bag in the room.

our room was between utility closet and laundry room. so noisy .

breakfast options were limited, but we are in a pandemic

felt safe there, traveling alone-parking lot well

the laundry facilities could have been better. a washer and dryer on each floor would be nice.

eggs were great as was the rest of the breakfast bar

on carpet, carpet needed vacuumed under end tables, could write my name in the dust built up on toilet

was not a huge problem, but we were there on a sold-out weekend and the parking lot was full - could be a bit

consider having a floor for just pets only

from the sales department, and gave us and other guests some nice perks - breakfast tokens and laundry detergent

the weight room was good but the floor was a major disappointment in the fitness room

free parking, free internet, free wifi, free business services, great dining recommendations

parking could be an issue on a big weekend with multi use lot between the hotel and resturants

the fitness room had over half of its equipment out of working order too

at night couldn't get it dark enough for sleeping needs blinds with curtains it's a very well lit parking lot

bed was not comfortable and kitchen did not have anything no pots pans nothing.

in-room sink, working microwave, updated flooring and furniture, a/c worked well, plenty of parking, residents

had a kitchenette.

much too much money for the room and it's crazy the pet fee plus taxes all around too much money for the place

stain that looked like blood on carpet when we first entered, laundry machines not functional, waited for about

the laundry room and the swimming pool wasn't available.

only thing i didn't like was that there was no working laundry

nice property and facilities, including small pool, small but adequate fitness center and excellent breakfast

offer wifi free each day

accused me of smoking and having a dog in my room

room smelled of mold and dampness; burn holes on the bedspread; carpet was sticky; inadequate parking; overall

breakfast was poor

traffic in parking lots unwanted drama appears to be a problem but felt a little safer and uneasy when the

there seem to be a lot of unfavorable people hang around in the parking lot through out the evening

it had 2 small tables that were dirty and an open area laundry room attached to it, which had a gross, dirty

the door to laundry room locked early

also the office smelled like pure laundry detergent and bleach

about breakfast i find all i need maybe they can add more selections in the future

they still offer smoking rooms. and the staff were all friendly and helpful.

i had to do a load of laundry there

washers and dryers literally two days trying to do my laundry

doors not working; hard to get extra towels because told they were liked out of the laundry room; breakfast was

and they could use more lights in the parking lot

my room was close to the parking lot so it was easy to get in and out

the lady who checked me on was super nice. laundry on sight.

cockroach, the ac didn't work, the bathroom sink overflowed with even a little use , no pool, no laundry and tv

very dirty, no elevator, laundry room was out if order for a week and 1/2

charged because there was a little kool-aid stain on the sheets that would have came out in the laundry

carpets are pretty worn, parking lot was nearly empty which should have been a red flag but i had booked from

free laundry

we had only two forks and two spoons to last us for 4 days, the gym was attached to the laundry room and

pool chairs were broken and the pads were dirty, the fitness center was next to the guest laundry with no door

thank you for the laundry room

clean, kitchen with stove top burners and full size refrigerator with icemaker, and dishwasher

parking is cramped

good breakfast choices

location. pet friendly

to mention the constant harassment of the homeless people in the parking lot between the ihop and the hotel is

i was expecting a full breakfast but was certainly short of that.

the machine was in a laundry/ice room and it was disquietingly dirty and the machine didnt even

the laundry/ice machine/vending machine room smelled like sewer

need to be replace and wish they would serve breakfast till 10 also need to pay attention to laundry

there could be a larger variety of healthy options for breakfast

breakfast was great for on the go

easy to get to, pet friendly, nice parking lot for moving truck with car carrier (this has actually been more

noisy kids running up and down the hall, kids will be kids

only thing we didnt like much was the laundry facilities, the dryer never really dried our clothes

the staff was friendly and helpful, and finding the self-service laundry just off the lobby was a bonus

contractors to improve the facilities he also was working with the lobby personnel and with the laundry and

laundry facilities out of order

they laundry lady was rude as well

pool was so relaxing and every room and space we visited during our stay was very clean and

the staff is always friendly, rooms are clean and well stocked, breakfast is consistent and love the great

up using a different form of payment but had to take the time to juggle things around from the parking lot with

location was great. plenty of parking.

the breakfast was more than i expected

laundry ate my quarters

a lot of parking spaces were token up with trucks and trailers so we had to park on the back side one night

the breakfast was really good

i loved that even tho we booked a pet friendly room (we traveled with our 2 german shepherds) the room was

very clean, comfortable beds and the kids loved the heated pool

had a pool and outside picnic area that we were able to use with our kids

like the pool and fitness center

was great, the pool was fun for my kids and it was very quiet and comfortable

too bad just feel like the trash can in the kitchen area in our room should have been bigger

loved we had a kitchen and ice maker in the room.

was nice staff was extra cool great laundry room great place to relax no complaints

parking

breakfast was good and they had breakfast bags of you need to take your breakfast to go

everything was very clean, the hot breakfast was delicious and all the staff were very solicitous and helpful

staff was very friendly, everything was clean, and we enjoyed the pool and breakfast.

there was no hot water dispenser at breakfast for my hot tea

breakfast was decent with fresh waffles

it was very disappointing to see that the pool hours were from 12pm-10pm, because most travelers come in later

elevator and pool and hottest did not work, the tv didn't work half the time i'd really like a refund or free

the pool was freezing and tiny

the lady at reception was very nice.got me some laundry soap

clean. laundry room is in working order. staff was friendly.

on site coin-op laundry was a bonus after spending a week on the road

location and affordable plus laundry facility

the beds were so soft me an my husband both slept amazing. we loved the pool an the hot tub.

dirt in the shower, easily washed off with water, and someone in their housekeeping/ laundry staff is shedding

don't k iw if my room was by the laundry room or what, but there was a very irritating humming noise that went

the pool and breakfast weren't available due to covid-19.

wifi was the best thing.

hot / cold breakfast / pool was great and staff were super helpful

this usually is from cheap laundry detergent and unclean carpets

it isn't their fault the owners use cheap laundry detergent and cleaning chemicals

room had a rotten laundry smell, room seemed much smaller than anticipated

we stayed as a team as mentioned above and chose the place for the laundry onsite, pool and the restaurant

and modern rooms, friendly and helpful staff, great location, plenty of on-site amenities like laundry and gym

the pool, gym, and laundry facilities were great

kids liked the small indoor pool

tub felt wonderful housekeeping was very nice and the lady serving the breakfast and lunch bar was very nice

pool was very warm and the hot tub felt wonderful housekeeping was very nice and the lady

the kids had fun swimming in the pool

asked if there was a laundry room and the person behind the desk pointed me in the direction of where it was

also, they did not have laundry detergent but charged pretty high amounts for laundry facilities

95 to be able to load money on to do laundry

laundry room for guests which we used

not having to use card to do laundry....parking security

gave us 5 top sheets and 2 queen pillow cases (we had a king) they never came to get the dirty laundry from our

newer property, had guest laundry facilities.

staff, location, cleanliness, price, free breakfast, comfy bed, pet friendly, heated indoor pool

allowed pets, newer, clean, quiet, nice grounds

i loved the suite and patio access for my pet. he loved it too

they woke us up several times in the night from maids doing laundry and vacuuming at 6am.

the guest laundry dryer did not dry as it should

clean laundry, hot water, easy off and on the interstate.

closed looked real dirty, hot tub void of water, gym closed, laundry room out of order

i liked the pool and breakfast.

parking lot was adjacent, and property was well-secured - we felt completely safe

plush soft robes & towels hang next to the overly large spa tubs & the basket of wash clothes hides a bath bomb

the rooms were so quaint, parking was easy, the breakfasts were fabulous, and the ambience was just perfect

parking area was a little tight, however it was never inaccessible or flowing beyond its capacity,

the location was a bit difficult to find. the parking was tight.

) there was no: room cleaning; laundry service

room service food was not as good as the restaurant s

room service was very courteous and timely

while there isn't a pool (which is a drawback), there are offering such as the music on the green and live jazz

room service was very good. we like the lounge a lot. free parking and wifi are very nice.

excellent laundry service

cleanliness, staff friendliness, pool area.

room, service, breakfast and facilities

didn t like how there was no spa but your internet site said there was one

enjoyed our pool time

room service experience

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

gym seemed well-equipped although i did not use during my stay it due to illness

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

dated hotel, dirty rooms, small spaces, nothing to do for kids, very very low water pressure, not suitable for

ordered a cheeseburger from room service and it was delivered to me overcooked

we had hoped the hotel bar would have stayed open later than midnight.

pet friendly, required a $100 fee

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

laundry facilities

room had a full kitchen, a huge flat screen t

my kids were very disappointed and bored as a result, which did not make for happy parents either

plus the rooms are huge with a kitchen

the breakfast had a nice assortment of options and was very well staffed

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

liked the indoor parking and on site food and bar areas

the bar and drinks were excellent

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

family friendly the bar stayed open late

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

especially consider including a laundry room in your facility please

was only 10 or less tv channels to watch i have kids that love to watch cartoons and there was none so thank

good neighborhood, great staff and great breakfast

super friendly staff brian! great location great breakfast!

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

paid wifi cold pool,queen bed.

room service & staff were excellent

nice rooms buffet breakfast late check out friendly staff

the restaurant staff was excellent with the kids

we really enjoyed the patio and the room service

if it's not pool weather, the lounge area of bar has fireplace and lots of comfortable seating

also, the lady at the front desk had a grab bag of toys for my kids

location. free shuttle

better service in the pool area.

00 for a single load laundry soap

have a laundry room

the gym looked nice, but we didn t use

breakfast was one of the best i have ever had

friendly staff. nice gym!

modern. clean. great breakfast. huge rooms.

appointments at child mercy we stay at another location but due to me traveling alone with the kids we pick here

indoor pool is small but good for family with little kids who just want some splash time, not for people who

indoor pool is small but good for family with little kids who just want some splash time, not for people who

really have no complaints but the only thing was the pool area was out of order and it would have been nice to

car parking and guest laundry are great!

parking to check in.

reception area and the bar area were very inviting and the receptionist was extremely polite and happy

the parking was great

wifi issues

never could find the gym

bar was not good

i was expecting the restaurant to be more like a restaurant than a bar

wish the bar stayed open a little later

just at night be i g so close to the bar and people outside near the vehicles.

there was a druken gang having a tailgate bbq around their pickup truck & motorcycles in the parking lot outside

room i was issued was not the room i booked, the room was on a smoking hallway so the entire night it smelled

noisy, no water or coffee, smoking in hallways and stair wells, outside doors not locked

had a non smoking room, but smoke from the hall and other rooms went through the cracks in the door and made

spa tub was nice

the pool

pool was nice, staff was friendly- they went beyond to make me and my children happy, excellent

think this is the cleanest holiday inn express i ve ever stayed at, the staff was great, the breakfast was great

very clean. excellent pool. great value for money.

fitness room treadmill wasn t working, room could use some art on walls

broken laundry and washing machine. daily cleaning is not neat.

great room, attentive and helpful staff, excellent breakfast

the price for one night was a bit much. and the parking lot was just a little tight.

parking lot is kind of small.

the comfortable bed!!! the quiet environment. different selection of breakfast....

instead i went home and did laundry, and did not make it back

my kids only lasted maybe 30 minutes

breakfast was amazing and the staff was so hands-on

pool needs to be bigger with more options for younger kids.

location, free parking, free breakfast, shuttle van, accommodations.

the night my bed just starts shaking violently on its own i think it is because we are under the laundry room

there is a guest laundry with 1 washer and 1 dryer located in the building and you can purchase laundry supplies

breakfast area is well stocked with a good selection

super convenient parking

good location right across street to ku ned center rooms looked just like new very clean breakfast included was

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

requested for extra plastic laundry bags and was told that the hotel didn't have any

pool had 3/4 chairs when we had gone - but when i looked out our window i saw they had added more

i can walk into any small restaurant, coffee shop or bar in china or vietnam and wi-fi is free

the hotel advertised a nice heated outdoor pool

one of the few hotels we could find in kc that has a (very nice) outdoor pool

the pool was always crowded with kids

since the only seating was in the shallow end the kids playing bother the adults who needed to stay on the

pet friendly! nice location and lobby bar and heavenly bed

room service was timely and delicious

room was spacious, and having an in-unit laundry was a huge convenience

also, a few hiccups with check in and my breakfast voucher but the staff was so helpful, i can't complain

beautiful bar that was open until 11pm, last call at 10:45pm

nice bar in the lobby with ample room

no coffee bar other than in room

loved being able to swim in the pool after a hot day

the room was big and breakfast was good

parking near the front entrance was limited, but back parking lot was well lit.

good breakfast, great gym, very comfortable

$75 per night nonrefundable pet fee is, in my opinion, too much, especially if you have a pet that doesn't make

loved it all except for no room service, easy access to food or coffee machine in the room.

room and gym were both very nice

no room service, bad coffee, dim lighting in the room

i have stayed here before but experienced the bar for the first time on this trip

a pet friendly hotel would love a pet station out front so i dont have to bring in the dog poop bag

it does have a laundry room

when talking to the staff they said we have not anyone to do laundry the elevator was broken so we had

room was across from laundry facilities and there was a machine beeping all night

tv didn't work, the fridge didn't work, the laundry facility was filled with laundry for hours and front desk

trash bags, and dirty laundry old paint buckets, dry wall pieces everywhere

up there was 3 police cars rite out side the property and a meth head girl walking through the parking lot bare

it s in is sketch with a bunch of homeless people hanging about right outside the hotel parking lot

i did not feel safe leaving my car in the parking lot or spending the night in the facility

the only think i didn't like was the parking

the only positive is they kept the parking lot lights on at night

modern and updated, free laundry (self serve)!

the variety of breakfast items and drinks were just the right amount

it totally ruined our plans for celebrating the kc chief s super bowl parade with our kids, a waste of $200

it totally ruined our plans for celebrating the kc chief’s super bowl parade with our kids, a waste of $200

room and staff were awesome! breakfast great!

more of a pet walking spot

the hot breakfast exceeded our expectations and was served with joy

great location! very nice clean rooms! great breakfast!

excellent complimentary breakfast and everything was clean.

didn't have breakfast at the hotel, so i cannot say if it was good or not

i wasn't able to use the pool or gym, but i had no issues using their laundry room

breakfast was good

asked for a smoke free and pet free room

picked this property specifically for our kids to enjoy a view of the city, and because it was close to the

the breakfast was fine. the location was perfect for our needs.

not having continental breakfast. paying for parking when the room rate is already high.

only avaiable was a small bar like order area

pool, and fitness center

breakfast was not included and the parking fees are excessive at $28 per day

the hotel bar was closed the whole timeud83dudc4eud83cudffb

i also really enjoy the bar and restaurant

she s from texas (not houston) lol and she suggested i go to the bar for the chicken sandwich and yes she

room service food was lacking

flimsy plastic cups, barely any facilities in the room or in the hotel, better-than-nothing gym, and etc

we arrived earlier than expected but they were very accommodating and allowed an early check in

over priced room service

worst problem was 3 kids followed me back to the hotel yelling at me

nice bar too

as always kids love a pool :)

twic for morning room service, said they were busy and would call us back

i got it that that the bar area sits squarely in the middle of the restaurant but when you are paying a premium

the room service doesn't come with basics like salt and pepper

the hotel bar closed at 10 pm when you still had 6-8 people still drinking.

was never told about shuttle service, left an old room service menu on my bed that was filled out by previous

restaurant food was not good nor cooked correctly due to kitchen staffing not coming in, the mini bar pricing

did not eat the breakfast.

the coffee bar seemed under staffed each morning which created a slow start to the morning.

great breakfast and coffee

location was great, lobby was nice, bar was nice.

hotel bar staff made fantastic cocktails and the decor of the lobby and bar is perfect for a 1920s

nice breakfast, coffee in the very early morning. good guest laundry.

self-service laundry room

great hotel with excellent amenities. free guest laundry.

they had a guest laundry facility, which i did not use, but seemed useful

desk staff was excellent, the bar staff was excellent and the food was superior

noise from laundry???

we were looking for laundry facilities in the hotel and there was none.

hoping the pool would be open since it was still hot out, but it was no big deal

nice staff, clean rooms, pool!

room service for breakfast

there were at least two wedding parties the weekend we were there so i get that laundry was busy but we did

attached restaurant sat us in the bar and werent very attentive

wifi was not working the first day i was there

we were told there s a soda machine in the gym but was sold out of everything then wouldn t give your

the staff was really nice. anna with room service was really nice when she delivered my food.

however no laundry bag nor any bar or hand soap

checking in we went to our room and the hallway was full of dirty laundry

bar soap in bathroom, also cleaning people did not supply a laundry bag

rowdy teens at the pool without a parent

i love the location! we bring our kids here to have a staycation! they enjoy it!