wifi was hit and miss

great bar for nightcap drinks

surround area was forest and good free parking place

able to use parking next to the property, i was in a small hut round the back of the hotel

can't they just hire some kitchen staff

next to the shopping centre and the freeway bar and food was good at the hotel and they also do laundry

) *laundry service available *go green policy encouraging reuse of towels and skipping a room clean if

room had crisps under the bed room service was very expensive

front of house and room service were excellent

while front of house and room service were excellent, it was really let down by the restaurant/bar

wifi strength was not strong enough for me to work in the evenings

plenty of parking right outside of the front

the kitchen at the house only catering for breakfast which was excellent

good cooked breakfast pet made very welcome

wifi in the room would be good as signal isn t very good

expense for laundry service, food or cups running out even when it was fairly early into breakfast, advertised

beautiful hotel, very luxurious, blond new girl on spa reception very nice and helpful

lovely pool

beautiful castle, spacious yards, gorgeous interior, beautiful pool and spa area, and phenomenal food

excellent breakfast and service

only issue was our first allocated room number 55 was next to laundry room and desperate for a makeover

there were no bath robes in our rooms and when i asked for them, they said that the laundry was delayed and

info packs in rooms about hotel facilities and timings would be lovely (found laundry, roomservice and spa

noise from laundry room above our room

the gym closed at 8pm.

laundry services, though advertised

the bar staff was excellent

staff were fantastic, and nothing was a problem. room service was excellent.

stone building and grounds, beds super comfy with duvets and many pillows, good hot shower, great room service

good choice of breakfast, swimming pool, jacuzzi and steam rooms really good

a little noisy when loading/unloading for the restaurant or laundry

no laundry facilities

morning deliveries right outside my room could here hear every bangclang delivery of laundry and food no hot

dirty laundry piled up in the hall way

wifi not provided

at the other options i should have stayed at one of the others next to this one that had a/c and laundry services

the laundry service outside my window in the morning.

checking into our room bags of laundry and trays lying in the hallway, also went downstairs to the bar and they

excellent parking right outside the hotel, nice welcome and very clean comfortable room

would have rather had a full regular bed instead of pull out bed for the kids

i also used the gym, which was ok for a hotel

unfortunately wifi was down at time of stay. they did apologise.

the location was good about 10-15 minutes from the airport the fact that it's got a gym is a bonus not many

i liked everything and the breakfast was delicious.

there was a wide range of food available for breakfast

a pile of dirty laundry (with food and glass) was left in front of our room throughout the whole stay

my room was outside the laundry or garbage area so a little noisy with staff coming and going

otherwise noise from the exterior laundry storage/delivery area was invasive

the rooms are small, walls need painting, terrible view to some courtyard with dirty laundry baskets, plastic

pool and gym were great and so was breakfast

trams and trains under window was very loudly - in backyard every day at 9 am pick up laundry and garbage,it

kids set menu excellent value

hotel is really clean, staff really helpful and polite and the kids really enjoy the swimming pool

kids set menu excellent value

the health spa is great

problem was a noise in room all night from what sounded like a boiler or laundry or something that just was

swish modern clean comfy bed great shower friendly staff easy parking

room service forgot my husbands chips but his steak was good.

lobby , great food , terrific room and the room service was very quick with friendly staff

to access wifi must turn the tv on.

the wifi did run a bit slow at times. understandable at peak times

something other than football to watch in bar / restaurant.

problem with login onto the free unsecure wifi

bar and reception staff are also friendly and welcoming

to call for room service and found the phone line plug was out from connection , i went down to reception and

laundry trolleys/ cleaning trolley left in the corridor for long periods

reception staff, clean comfortable room, bar facilities and the food were amazing

and yeah the spa are is terrible, small, fit for reconstruction and with zero hygiene standards

pool - cold dinner - got the wrong meal due to a mix up in the kitchen

very quick and friendly room service

the corridors were full of big giant black laundry bins which were there for the duration of the first evening

evening, that it shouldn't be propped open and was told that it was because they were moving the laundry

the sheets seem right out of the laundry but had concealer and make-up smudges

s from a previous guest in the bedside drawers and also food trays left from breakfast and laundry in the

bags of laundry in reception area

the wifi was a little patchy, which made a meeting i had planned on line very difficult

warmly welcomed when we arrived ahead of time, was seated in the beautifully furnished lounge ba bar and had a

parking was available on site at no additional cost which helped us avoid parking fees or

we also ordered room service and it was forgotten one morning

is very nice, but i feel i was let down on what was meant to be a special night away from the kids for the first

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to

no self laundry.

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

not too far from the centre and breakfast was good as

wifi was a bit hit & miss but catriona did everything she could to accommodate our need for a good

room 101 is next to the laundry for the up house staff , very noisy

friendly and efficient reception, good wifi and room size, comfy bed

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

room service as late back from the theatre on night

i called room service at 10

the staff were efficient; they arranged an early breakfast and a laundry pick up/delivery on our behalf

no laundry bag.

i requested an early check in & they made that possible • the room was a good size & had good wifi • good

location excellent pet friendly made it perfect for our stopover before new year in alford .

room was below the bar and next to the kitchen i believe, so it could be a little loud at times

when we arrived at the property all doors were wide open, some delivery/laundry (

he even dropped off and picked up our laundry for us

it had the cutest bar and dining

the wifi dropped out a few times while watching tv at night

nice bar and good breakfast

smell from the laundry room

comfy beds space in room. lovely staff. late check out.

i especially like the late check out time, so no rushing

the gym

and breakfast was great and stunning view gym is well equipped rooms very comfortable great sleep and very

luggage storage and free wifi

adjacent bar is fine for a snack and good prices

liked the free wifi and the sky television provision

near to shops and breakfast place

excellent free wifi and use of mobile phone (

30 on a sunday morning by the laundry staff collecting laundry bins right next to our bedroom window

are there no windows but also no visible ventilation, you have to walk beyond hallways of full laundry trolleys

the room was on the ground floor but to get there we had to get past the laundry unload which was like an assault

and prices are higher, but to try and stick me and my husband in the basement room next to filthy laundry,

trolleys of laundry and other housekeeping items all piled up

kids bed was very poor and swinging.

room service

great price lovely bathroom good room service

the bed and room service was outstanding

drinks to the room and helped us book another room for next week so we can come back with our kids

245 second floor, the view was dirty laundry

had clearly not finished as the hallway of the third floor was literally covered in dirty laundry from the night

there s no self service laundry. laundry service is a tad expensive.

given was right next to the cleaning cupboard my husband had to find the cleaner to move the big laundry baskets

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

there is a well appointed kitchen and overnight laundry service for only 6

self-self laundry with wash-dry and soap is only 4 pounds

laundry, self service ironing and kitchen facilities available

secure, clean and tidy with comfortable beds, en-suite shower/bath and on-site kitchen, bar and laundry

it has a kitchen facilities, laundry facilities, ironing board, bar, many seating areas and close to the centre

2 hours of waiting sent laundry to be done friday evening , sat at reception until sunday afternoon

laundry service was very good, bed covers were replaced without fuss within 15 minutes

i also wasn't convinced about the laundry services since a fresh pillow case and towel weren't clean

no ice machine or laundry facility for guest to use

it s really noisy , you can hear the voices and the laundry machines , we woke up 7am with the room services

would have loved a gym and laundry

the wash and dry laundry facility was useful 5

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

noise of the laundry wagon and cages being moved around at 5:30 am - too noisy by far and too early

30ish when the laundry/delivery was at the hotel

the bed doona was way too small for the bed and no laundry facilities on site or close to hotel

shower worked well & laundry was fresh & clean

room not properly hoovered, and bedsheets had marks on them - which might have come back from the laundry that

was only one pillow in the room, which meant fashioning more support out of towels and dirty laundry

room was a great size for a family, being so close to reception and the laundry room meant that it was extremely

was good to have laundry facilities but the drying cycle of the washer/dryer was not very efficient and took an

everything i needed to cook a meal, do my laundry, do my work, has been thought of and provided

noisy neighbours in the next room shouting at 7:00am. wifi unreliable or not working.

the wifi was very poor. you need to have boosters so everyone can use the wifi.

the speakers and the wifi and the tv

advertising,no bar no laundry

the staff were fantastic and organised your laundry for you. walking distance to everything.

the appetizers at the little bar were also good

was a bit meh ('fruit'juice, white bread), room not very spacious, wifi downstairs a bit erratic

78 stairs to our room, the continental breakfast and the wifi kept failing

there was no safe to store valuables in the room no laundry bag either

i did mention this to the lady on reception and she offered us room service - which we took up and it was great

had to call the restaurant from my mobile to order room service

room service is great too

bar can be a bit noisy depending on your room location

it was convenient to use the guest laundry

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

couldn't get wifi for the first 4 hours after arriving but was ok after that.

wifi was not working at all during our stay so we were using our own 4g network

he made an early check in on new years eve possible for me, which was such a treat

room location was in the basement in what can only be described as the laundry room

nearby amenities for grocery, dining, and laundry were amazing

we had do not disturb on the door, toilet paper wasn t topped up when room we cleaned, no laundry service

robes, slippers, free soft drink mini bar and an in room coffee machine

kitchen is closed for the whole month of january (breakfast is still available)so no room service food was

for a 4 day stay, was stuck in a basement room next to the laundry in a stuffy and poorly ventilated room, was

it was surrounded by at least 30 big bags of laundry

loved the library and bar in the hotel, and the room was really great value for money

wifi rubbish

although we were a couple travelling together with no kids etc

the kitchen at the hotel was under refurbishment when we visited, and we were disappointed to discover

challenging , we arrived at 10am and didn t get to the room until 1pm, this was considered an early check in

the wifi system is not good enough..too bad.

a wider room service menu would be nice

the restaurant itself was closed outside of breakfast but the room service is great and offers a lot of good

great location, great staff, great breakfast

having to pay extra for the leisure facilities except for the indoor pool and gym

to pay for wifi that isnt very good. it's 2018

wifi was poor, i had to rely on my 4g access.

location, comfy bed and excellent restaurant, used facilities the gym and swimming pool, would definitely stay

there was no laundry facilities.

lack of facilities ie. no kitchen or laundry services.

), the staff was great and we used the laundry service as well

the cleaning staff used the alcove in front of our door to stage all cleaning machines and laundry

the staff were very helpful and arranged for our laundry to be done and topped up our tea bags

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

looked like laundry cages or something

the room and breakfast were to a high standard and the rate was good value for money

breakfast was of a high standard with plenty of choices and portion sizes were good

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

for an apartment the only thing missing was laundry facilities

unfortunately not even an on-site or very close laundry

the water bottles and tea bags were complimentary and restocked with the room service

decorated with everything you need including ghd straighteners ud83dude00ud83dude00 mini bar was huge

location, coffee machine, room service, laundry, basically everything.

services like room dining/ laundry are way too expensive

that in 2020 one has to pay for wifi in a 5-star-hotel

the food from room service was delicious

room service

loads of clean and dirty laundry outside our room for too long

there was no laundry

when booking we saw that they had a laundry service

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

room service

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

my kids love waffles for breakfast, delicious ud83eudd24

music on in the restaurant in the hotel, £18 for breakfast for adults and children eat free, kids loved the

shame but the staff member we dealt with on check in was great and allowed us a free upgrade and breakfast as

sauna and pool were shut during our stay which was a shame but the staff member we dealt with on check in was

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

cost of having laundry done

2) i had issues with collecting a laundry 3 times

laundry service is not good, small rooms, weak shower

everyone from the front desk, concierge and spa team were incredibly helpful