wifi was very good

then, as we were exhausted and travelling far for a family funeral, gave us a complimentary late check out

great breakfast with warm and welcoming staff

weren't made aware that you could take away breakfast if you had to check out earlier than the serving time

kids are welcomed

otherwise noise from the exterior laundry storage/delivery area was invasive

a pile of dirty laundry (with food and glass) was left in front of our room throughout the whole stay

the rooms are small, walls need painting, terrible view to some courtyard with dirty laundry baskets, plastic

my room was outside the laundry or garbage area so a little noisy with staff coming and going

it team were brilliant, as i had a problem connecting my ipad to wifi, but they sorted it out for me quickly

at the other options i should have stayed at one of the others next to this one that had a/c and laundry services

checking into our room bags of laundry and trays lying in the hallway, also went downstairs to the bar and they

the laundry service outside my window in the morning.

terrible quality of food at room service . tv didn t work

staff were friendly and very helpful on arrival and departure, the menu was great and breakfast was outstanding

laundry services, though advertised

lovely stay. brilliant massage, good dinner and breakfast. staff are so attentive and kind

breakfast was delicious with a great variety

room had scuff marks and not many kids choices to eat

hotel, helpful staff, great breakfast and food

trams and trains under window was very loudly - in backyard every day at 9 am pick up laundry and garbage,it

was very comfortable, room service quick and tasty, nice staff, close to local retail park for some last minute

there was a good gym and lovely meal in the evening

the health spa is great

comfy beds, fast wifi and huge bath

expense for laundry service, food or cups running out even when it was fairly early into breakfast, advertised

we had some issues with room service one night, they didn't deliver our dinner at all.

the golf course was awesome

nice pool/gym facilities

breakfast excellent. spa and pool nice and warm and clean.

no laundry facilities

morning deliveries right outside my room could here hear every bangclang delivery of laundry and food no hot

dirty laundry piled up in the hall way

a little noisy when loading/unloading for the restaurant or laundry

highly efficient/effective staff that remained friendly throughout my stay. breakfast very good.

problem was a noise in room all night from what sounded like a boiler or laundry or something that just was

girls at reception extended our check out time without any charge and also provided us with room service when

thanks to helpful richard, shuttle driver

we ordered room service various times, the services where quick and efficient

plenty of parking available in adjacent carpark

evening, that it shouldn't be propped open and was told that it was because they were moving the laundry

s from a previous guest in the bedside drawers and also food trays left from breakfast and laundry in the

a pillowcase and went down to let them know and they said it's no problem they will send it to laundry

bags of laundry in reception area

the sheets seem right out of the laundry but had concealer and make-up smudges

laundry trolleys/ cleaning trolley left in the corridor for long periods

more changing areas in swimming pool.

excellent value - free parking, swimming pool with jacuzzi, fitness centre, good choice at breakfast (the haggis

and bus stop right outside to take in you into the city centre/old town downstairs lobby and bar area was a

on front desk, remember the membership i have and gave us the early check in and a cookie/short bread

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

no self laundry.

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to

it’s convenient for families with little kids

smell from the laundry room

hotel made it special with rose petals o room etc

extra for parking

poor wifi in gym, limited usb outlets in room

great rooms, ample parking, free wifi! staff were very helpful!

high standard breakfast and room

service was great and room beautiful, great to have free parking too

the bed, duvet & pillows are fabulous-one or the other is usually a pet peeve in hotels, but not here, sooooo

there was no bar or restaurant in the building that we were in and when we rang for room service there was no

the breakfast was good - lovely selection.

room 101 is next to the laundry for the up house staff , very noisy

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

room service as late back from the theatre on night

bar staff, the bartender working on the saturday we stayed was very accommodating- think his name

was comfortable and had everything needed for a 2 day stay, wifi, ironing board, tea coffee etc

the cleaners left a pile of dirty laundry outside our room, this had to be addressed a couple of times after

and prices are higher, but to try and stick me and my husband in the basement room next to filthy laundry,

are there no windows but also no visible ventilation, you have to walk beyond hallways of full laundry trolleys

30 on a sunday morning by the laundry staff collecting laundry bins right next to our bedroom window

lots laundry in corridor on the way to the room

the staff were efficient; they arranged an early breakfast and a laundry pick up/delivery on our behalf

no laundry bag.

i requested an early check in & they made that possible • the room was a good size & had good wifi • good

room was in the basement next to the kitchen, so we heard every single step and other noises of the ground floor

wifi worked surprising good

he even dropped off and picked up our laundry for us

when we arrived at the property all doors were wide open, some delivery/laundry (

it has a luxe hotel, fully stocked vibey bar where we met some really fun people

some issues around wifi and tv

nice bar and good breakfast

did not have breakfast,the location was fantastic,lovley and clean room

bottle of water, hairdryer, safe, sky tv, free wifi and smart phone for use

bar next door looked good so must buy something on next visit

loved the breakfast that we paid extra for and the tv was easy to work out as well as the cosy size of the

extra comfy room. free wifi and free phone call worldwide

secure, clean and tidy with comfortable beds, en-suite shower/bath and on-site kitchen, bar and laundry

the kitchen and dining area were very handy and the laundry service was an added bonus

self-self laundry with wash-dry and soap is only 4 pounds

there is also a possibility to do laundry

laundry, self service ironing and kitchen facilities available

advertising,no bar no laundry

the staff were fantastic and organised your laundry for you. walking distance to everything.

friendly staff, got a very early check in and room upgrade which was good of the hosts.

was a shame the bar wasn't open and no hot breakfasts were available on the weekend of our stay but this did

there is a bar on-site for bev vies and snacks

it was convenient to use the guest laundry

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

our suite was huge and room service was a bonus

), very friendly and helpful staff, super room (decorations, size, windows, spacious), great room service, great

wifi was not working at all during our stay so we were using our own 4g network

early check in and we were allowed to use the left luggage which was a great help for us

the bed and room service was outstanding

00 extra charge for room service - i have never been requested to pay this before and was a little shocked to

we ordered room service on the first night and the food was delicous especially the haggis bon bons and the

drinks to the room and helped us book another room for next week so we can come back with our kids

it was surrounded by at least 30 big bags of laundry

for a 4 day stay, was stuck in a basement room next to the laundry in a stuffy and poorly ventilated room, was

finally there was poor wifi on the 4th floor but still recommended

wifi with low coverage in room 10

he had to use the wifi for work and was very happy with the service

superb breakfast

it would be nice to have gf biscuits in rooms, and as pastry choice at breakfast

impeccably clean, good wifi, firm mattress, soft bedding

staff - bar staff were so good esp the lady with frizzy hair who went out of her way at all times and was

i ordered gluten free room service and i got exactly what i asked for and it was amazing, i will definitely be

no ice machine or laundry facility for guest to use

laundry service was very good, bed covers were replaced without fuss within 15 minutes

furthermore, the absence of usb outlets and laundry facilities is inconvenient

2 hours of waiting sent laundry to be done friday evening , sat at reception until sunday afternoon

i also wasn't convinced about the laundry services since a fresh pillow case and towel weren't clean

had clearly not finished as the hallway of the third floor was literally covered in dirty laundry from the night

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

given was right next to the cleaning cupboard my husband had to find the cleaner to move the big laundry baskets

245 second floor, the view was dirty laundry

there s no self service laundry. laundry service is a tad expensive.

the room service meal was delicious and we will be back to eat in the restaurant based on that

to enjoy the best of the many independent shops and cafes in the area and relax in the lively bar and restaurant

early check in was greatly appreciated, we will return

so more road noise and also people talking outside below room in evening as outdoor seating for bar at front of

beautiful building, lovely room. great bar restaurant area, nice staff and nice atmosphere.

was only one pillow in the room, which meant fashioning more support out of towels and dirty laundry

room was a great size for a family, being so close to reception and the laundry room meant that it was extremely

com page said the hotel offered laundry services but when we arrived at the hotel they only referred us to

understand we would get noise as ground floor on road but did not expect to be next to cleaning/laundry room

the bed doona was way too small for the bed and no laundry facilities on site or close to hotel

was good to have laundry facilities but the drying cycle of the washer/dryer was not very efficient and took an

everything i needed to cook a meal, do my laundry, do my work, has been thought of and provided

wifi didn t work

the speakers and the wifi and the tv

the wifi was very poor. you need to have boosters so everyone can use the wifi.

room location was in the basement in what can only be described as the laundry room

nearby amenities for grocery, dining, and laundry were amazing

we had do not disturb on the door, toilet paper wasn t topped up when room we cleaned, no laundry service

there was a restaurant, bar and gym

the gym downstairs was equipped well and it was always easy to get a taxi nearby, extra comfortable

lack of facilities ie. no kitchen or laundry services.

laundry service if you needed is a great idea

the caucasian gentleman our first day helped us get a laundry service asap which we were dying for

the cleaning staff used the alcove in front of our door to stage all cleaning machines and laundry

the staff were very helpful and arranged for our laundry to be done and topped up our tea bags

for an apartment the only thing missing was laundry facilities

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

unfortunately not even an on-site or very close laundry

the restaurant next door were breakfast is served at a discount, was beautiful, with great service and food

staff at reception , bar and huxley restaurant excellent

the bar is a gin lovers dream with over

i am really glad we decided to book here and i will 100% return with my kids

fault our stay with kids as a pre christmas treat

location, comfy bed and excellent restaurant, used facilities the gym and swimming pool, would definitely stay

the staff were more than helpful and the spa and pool were incredible.

services like room dining/ laundry are way too expensive

location, coffee machine, room service, laundry, basically everything.

the breakfast was nice but not exceptional. good cup of tea though.

it should be the role of the parent to teach kids manners but, alas, not all people are considerate

my wife had enjoyed the fresh meats and cheeses the previous day, while the kids ate the fruit but we were told

cost of having laundry done

laundry service is not good, small rooms, weak shower

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

2) i had issues with collecting a laundry 3 times

hotel is pet-friendly, which was fantastic and very much appreciated

also an hour spa pass was included in the stay, but spa was very busy could not get into the sauna

location at the head of stockbridge & everything you need is in walking distance of the hotel the spa suite was

bathroom with spa bath decoration breakfast

spa was okay was very out dated and still a tad dirty

happy staff were polite & friendly & nothing was too much to ask we did not eat or use the hotel bar because we

desk staff, cold rooms, same breakfast every day for two weeks, frequent dirty & damp towels from laundry

no laundry, no tooth paste,

hotel, loved our room, kids loved it also spotless clean, 5 star, loved decor the security in the lifts, only

the kids liked the bunk bed

there were tea/coffee making facilities, the tv would not let me cast from my phone because the wifi was not

30ish when the laundry/delivery was at the hotel

we used the laundry service which was a lifesaver due to our attempt to pack light

would have loved a gym and laundry

restaurant only opens for breakfast and dinner, and laundry is quite expensive

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

noise from laundry room above our room

there were no bath robes in our rooms and when i asked for them, they said that the laundry was delayed and

only issue was our first allocated room number 55 was next to laundry room and desperate for a makeover

info packs in rooms about hotel facilities and timings would be lovely (found laundry, roomservice and spa

the swimming pool was great as was the sauna and steam room

ghd hairdryer and straighteners, full selection of toiletries, mini bar and room service

breakfast was delicious

expensive (probably due to the fringe) & no breakfast included

very comfortable bed and room service was spot on, as where the cocktails

breakfast fab dinner excellent

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

looked like laundry cages or something

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

when we checked out, the front desk gave a generous cookies for our kids

convenient location, great for kids. room was very spacious.

there was no safe to store valuables in the room no laundry bag either

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for

room service would be ideal for business users

had to call the restaurant from my mobile to order room service

the wifi could really use some love though, boost it

when booking we saw that they had a laundry service

there was no laundry

loads of clean and dirty laundry outside our room for too long

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

& cooked breakfast generous

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

above me, i was on the lower ground which i felt very isolated by as there were only store room, laundry room

we even had enough room to do our laundry right in the room

crack in the bath tub, room was surrounded by hotel facilities such as laundry and cleaning

i was able to send out my laundry in the morning and have it back that evening

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

room service great

staff were super accommodating and great with the kids

the breakfast they had was also worth the extra cost

wifi was not available for a whole evening but not a game changer for us

our bed was uncomfortable / felt like it was lop sided and mattress needed replacing i also add laundry done

as not many guests bar was closed at 9pm

amazing as usually! i will never get fed up of that view with breakfast.

wifi was sometimes poor in the evenings

there was a constant rumble from the kitchen extractor which made it hard to sleep

it meant sharing the lift with the cleaning staff and laundry trolley which i am sure was more of a nuisance

laundry is super expensive and they don t have the laundry bag option, to get a bag on

a bit noisy out on the main street, and super expensive laundry.

are over a high bath and it is actually dangerous climbing in and out for an older person no laundry

room with view on grassmarket and castle, nice present on arrival in the room, swimming pool, gym, sauna - i

laundry service

arrival, there was some old laundry left on the top shelf next to the safe

and next to the cleaners laundry room

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

would have been lovely if the fires had been lit in the bar area

a little noisy - room must have been next to the laundry or kitchen area or something.

no laundry sunday.

(pet, not a guide

i wish going to the hotel gym didn t require signing a paper

the wifi did not work at all nor did mobile phones rooms could have had better soundproofing - could