shower was hard too work and very slow, room was small and noisy next to the laundry

mattress was uncomfortable at one side and wifi wasn't good

this didn't bother me that much but the wifi didn't work in the room either (it did work in the adjacent coffee

wifi wasn t working

wifi connection was patchy in the rooms but fine downstairs.

check in was delayed by 2 hours due to delay in laundry delivery

first time and don't know that pool and other restaurant/bistro is in a different building, or laundry is a

laundry on site

location able to use on site laundry facilities beautiful grounds good size, and absorbent, towels comfortable

better if room slippers and bathrobes could already be in the room because to go to the swimming pool my husband

when we arrived at our hotel room there was dirty laundry at our front door, and the room was extremely damp

lodge entrance for myself and my children was in the service area above a 24 hour busy laundry

arrival we were advised that our lodge was not ready because the laundry contractor had let them down and there

laundry facilities - although a bit

we were able to do laundry fairly inexpensively

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

very nice breakfast

my son loved his custom breakfast!

very clean and comfortable. nice breakfast suitable for during this time.

the owners were really great and recommended local pubs to us as well as preparing a fantastic breakfast the

laundry service

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

dirty/oily marks on the sheets - perhaps a problem with the laundry

very noicy room due to laundry machines

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

large, well-equipped room and great to have the spa, bar and restaurant as well.

wifi didn t work that well.

restaurant was closed, however we went down to the local pub and had a nice bar meal

easy parking outside the hotel

great bed, fantastic breakfast, real fire, cracking food, real ale.

clean rooms, cosy bar with open fire and good atmosphere

log fires in the bar and bed was super comfy and views from the room of the church tower

we had a very enjoyable evening meal and an excellent breakfast

welcoming, top quality food and great for a diner, bed and breakfast break from the kids, 20 minutes from home

we didnt have any kids with us but there were lots of board games and books in the bar area

we requested early check in & they were able to oblige

quirky old building with lovely bar and restaurant. lovely bedrooms.

food, loved the bar and lounge, excellent staff

there is a choice of 2 restaurants plus bar that will serve soup and sandwiches in the spacious and beautifully

the kids absolutely loved them

the peace and quiet of the place bar the sounds of the peacock and peahens

we had 2 rooms booked for couple and 2 kids

breakfast was great and service excellent

the kids room had a double sofa bed and a single bed

host very friendly...locals in bar good laugh. breakfast was 5 star.

room was amazing so much room the kids loved how they had there own room and the bathroom was beautiful, from

could not get qr code for wifi to work with my ipad

wifi was terrible and not working most of the time

laundry delivery trolley banging into wall of apartment and noise from rolling on ground for over

hotel spa facilities were in our building making it easy to use the pool etc

the wifi poor connection.

wifi was painfully slow

is fabulous: great suites, great views, comfy beds, fab bathrooms, gorgeous bar & restaurant

the laundry was returned damp and all my shirts had to re ironed before use.

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams,

the pool, hot tub and gym were outstanding - certainly one of the biggest we've visited in a hotel

wifi in the bedroom

intended to use the gym but didn't have the time - still, it looked well equipped

car parking was good breakfast was

the room was lovely, the spa bath a bonus and the television behind the taps amazing

was an excellent hotel: the room was large with sofas and there was a spa bath with television

didn't seem to have a plug for the bath, so couldn't check out the spa bath.

lovely full breakfast, and very friendly staff

is almost impossibile to get telephone line with mobile phones, the wifi is ok (not excellent)

there were no phone signal, only internet connection and wifi

cosy bar area, friendly staff and the food was fantastic

slightly expensive. despite being pet friendly dogs are not allowed in restaurant

it would be good to have a bar menu as well as an a la cartel menu...

oh and free parking too

inside is a gem of a place with great staff who really gave interest in our two kids

parking was good

i love this hotel as it is just off the main road with plenty of parking

to wifi a little complicated

ample parking and good wifi signal

wifi is now perfect, much improved since previous stay. staff are very helpful and accommodating

wifi was rubbish and couldn't connect to house wifi

parking rooms very comfortable plenty of clean fresh towels nice soft pillows staff were very

no room service - we were arriving just before 9pm

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

and how to use facilities - spa disappointing, nice pool but not what you expect in a spa - wifi slow - staff

more info in the rooms regarding menu / room service / how to access wifi

location, facilities, breakfast and on-site free parking.

from greeting at arrival, beautiful room, quick room service, delicious food and most of all the staff were

the new restaurant is now used for dinner and the original chrystal restaurant is only for breakfast

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

the kids enjoyed the pool. everything else was absolutely dreadful.

wifi was good

the bar area was cold

it was a complete shambles and if we hadn't driven so far with 3 kids we certainly wouldn't have stayed

i got help with luggage up to room, call to make sure didn't need room service the day had the do not disturb

prices in the bar and restaurant were very reasonable especially for being a hotel

spa facilities , pool . great selection for breakfast

views, staff service excellent, food at breakfast and dinner very good, bar ideal, pool sauna steam room superb

how to turn on bedside lights quiet good bath well equipped and modern room excellent choice at breakfast good

we arrived before check in time, and had a drink in the bar while they got our room ready

great if travelling with a pet and our dog was treated like royalty by the waitress at breakfast

a bit noisy at front of hotel but disco in bar finished promptly at 1am!

no phone in the room to call down to reception if there was any inquires and no information with wifi password

breakfast before leaving was also very good

couldn t open window at night due to noise from laundry room vents on side of building

first night i was aware of the noise from laundry extractors on our side of the building but they turned off

location, great breakfast, easy to park, great having use of leisure facilities, great bar for a night cap before

a minor issue but we didn't have a 'do not disturb' sign in our room or a room service menu

had everything we needed and more (gym and restaurants) and it was right in the town centre of

i wish they would have had laundry facilities.

not a criticism but laundry stored under staircase which seemed odd but its an old converted building so maybe

and room were dirty, there were piles of laundry in the corridor near the fire exit, electricity didn't work

no restaurant option. we were next to the laundry storage room and was noisey the morning.

and that's your lot), i had to walk through the back stairs where they openly store all the laundry bags to get

warm, good wifi, comfy bed

breakfast and location

no on site parking, but 2 min walk to ncp car park. 2.20 per day.

great breakfast

the wifi connect was rather weak which also affected the tv signal.

were very helpful in helping me to try to resolve a laundry crisis i was having

is perfect with off street parking too comfortable rooms rooms, nice bar area and a good breakfast, all food is

parking was limited and it was a bit difficult to actually find the parking entry but apart from

fantastic room, excellent cheerful staff,good breakfast,and secure parking for the motorcycles.

restaurant and bar very welcoming

the interior is stunning and the breakfast so delicious

wifi was not working so we could not plan the rest of our route

the breakfast was fantastic - food delicious and staff friendly

no working wifi.

good breakfast, plenty of parking, ideal for an overnight stay.

it seemed shabby and unkept (there always seemed to be laundry on the landing)

it was very accessible parking was very good. the staff were excellent and facilities very clean

wifi and mobile reception wasn't brilliant.

no room service until the second day

stayed for 2 days but our room was not serviced during the day and when asked we were told the room service

laundry van blocked off car park to get out in morning

only negative is that i booked a room for 4 people (2 adults, 2 kids) and there was only room for 3 people to

everything room very comfy restaurant and breakfast excellent very fresh staff pleasent parking free couldn't

- small sink - poor shower and waterflow - no elevator for heavy luggage and kids - lots of email

liked how friends the staff were and relaxed even though we had the kids with us.

we had a family room for 2 adults and 2 kids with 2 double beds, i d have preferred a king size bed for the

gym could have been a little cooler and it would be good some have some larger dumbbell weights

wifi signal was excellent

plenty of free car parking

room was really nice with easily accessible parking outside

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

comfy bed cheap breakfast kids ate free

there were also broken tiles near the fireplace and wiring hanging loose to the sockets

we stayed in the yurt, with a cozy fireplace and comfortable bed

of our room could have been better, one of the windows was broken and could not be closed, the wifi was not

warm welcome, beautifully refurbished cottage, comfortable clean room and excellent breakfast.

they do not have a restaurant as suggested on their website, the owner cooks in the communal kitchen without

plenty of parking opposite hotel

lack of staff, but that's down to the owners!! no room service

couldn't see the cars on the road as we were exiting the parking lot and the road is busy and cars run fast

only thing is that the wifi didn't stretch to our room.

the service and food in the bar and restaurant were excellent

very nice bar with open fire

the bar was exceptionally cozy with loads of drinks and food to choose from

the reception staff were very helpful and their help in accommodating a late check out was very much appreciated

pet hate of mine

second night to add to noise, they put a family with young kids above us running around and jumping at 5

they put us next door to a laundry room and could hear banging all night from that

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

we could hardly get near the bar most of the time, far to many people from the boxing hanging around the bar

the guy behind the bar was excellent, professional

reported this to reception to be told the room allocated, at our previous stay, was not pet friendly, which we

the hotel does have a laundry self service which came in handy

location on loch was beautiful. dinner was amazing. laundry facilities were appreciated.

was great paul at reception and behind bar was exceptional

the bar food was excellent and well priced.

also disappointing that the wifi as well as tv was not working

no guest laundry facilities

breakfast was good with a wide choice

as a family of for we find rooms tiny especially as our kids are 8 & 10 already but clean

bed, good wifi, could walk to town but bus just over the road, made a great place for our first visit, would

disabled parking, as our folk without blue badges using our spaces

stay was magnificent the only downfall was the cafe and bar ect were not open

the breakfast menu

the breakfast choice was good and the service efficient and friendly

the breakfast in the morning was really tasty and they have a good selection of vegetarian and vegan

wifi in room 8 was terrible.

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

modern hotel, prime location, nice food, staff efficiency and room service was excellent

we phoned down to reception to ask how much breakfast would be for kids and they didn t know

suitable parking, no lounge area that is family friendly, on-site dinning not great for kids

the hotel was clean and the wifi was excellet

staff were great. excellent breakfast. comfortable bed.

clean comfy bed nice room excellent breakfast and staff very helpful great location

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

gave us a late check out to 12 at no extra charge

great staff, very enjoyable food, decent sized room, great bath, plenty of parking space

unique easy parking, immaculately clean

the parking is big and easy to find

wasn t big enough to have normal hotel guests as well as a wedding and sitting in the bar, i felt like i was

and although we didn't want a meal the chef made a couple of light bites for us to eat in the bar area

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

wifi was a little slow in the room. ok in lobby though.

only downfall was that on saturday night the bar closed before 12 and we were told its at the porters discretion

nice hotel and very clean. on site parking is a bonus. food was very good.

from the event staff, reception, bar & restaurant and cleaning staff

i asked for laundry services and he didn't know the price or how the service works

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

went to bar next door - never consumed alcohol but soft drinks were good

only 15 minute walk to the convention centre, the kids had their own room, and the breakfast was a great start

lack of supplies in room. no glasses or bar of soap.

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

beside the laundry, no hot water, and no usb plugs in room

our room was in the basement next to the laundry

good location, very helpful laundry staff -went out of their way to advise.

the laundry service was excellent, timely and efficient

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby